Dormakaba BEST Wi-Q WQXM-PG, Setup And User Manual, Page: 27 / 51

3 HARDWARE INSTALLATION
WQXM-PG Wi-Q™ Gateway Setup and User Guide | 27
NOTE: The Gateway’s last 6 of the MAC address will correlate
to the Wi-Fi SSID (connection name) and more than one portal’s
wireless network may appear in the list at a time.
Example ---> Mac address of new Gateway: 0014F500002E
Wi-Fi SSID to use: WiQ-00002E
Click on the network for the portal that is to be configured.
NOTE: If the portal cannot be logged in to using the steps above
try the following troubleshooting steps:
1. Press Wi-Fi button on the side of the Wi-Q Gateway.
2. Reconnect to the Gateway’s unique wireless network con-
nection.
3. Try to log in again.
4. Power cycle the Gateway and attempt to log in again once
it is powered back up.
5. If the power cycle is not successful and connection to the
to the Gateway’s webpage is still inaccessible, then per-
form a “Deep-Reset” by taking a pin and depressing the
reset button on the Gateway for 10+ seconds at which
time the LED will begin to flicker purple. See figure 10.
Figure 10 Wi-Fi Reset Button
Reset Button
Figure 9 Wi-Fi Enable Button
Wi-Fi Enable Button
• Connect to the WQXM-PG wireless network using a smart
device (e.g. tablet, cell phone) or laptop Wi-Fi connection.
• The Gateway’s Wi-Fi SSID will appear in the list of avail-
able wireless connections.
3 HARDWARE INSTALLATION