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Page 36
KVIP1000A
724-746-5500 | blackbox.com
Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Safe Mode
From the Safe mode you can:
Restore factory defaults—
When you cannot access the system (for example, if you have forgotten the Username or Password),
restore factory defaults from the Safe mode. (Section 4.3.9 explains how to restore factory settings from the Web interface).
Restore the device firmware—
If during a firmware update, there is a power failure and you can no longer access the system,
you can restore the device firmware from the Safe mode.
To enter Safe mode:
1. Press and hold down the Local button (on the front of the unit) for 3–4 seconds while powering up the KVMGate. The device
boots up in safe mode.
2. Wait until the unit finishes booting.
3. You need to know the IP address of the KVMGate. The IP address depends on whether there is a DHCP server on the network.
If there is, the DHCP server assigns an IP address to the KVMGate. If there is no DHCP server, the unit boots with the static IP
address 192.168.2.155.
Open Internet Explorer and type the following into the Address box: http://IP address/config. (Do not start the address with
https). The Login page appears, see Figure 6-1.
Figure 6-1. Login page.
4. Type username: admin, password: SAFEmode. (Case sensitive). (This username and password works only in Safe mode). A
menu appears, see Figure 6-2.
