29
Display
Cause
Solution
ERROR:_CONTACT
The electrical resistance between the
electrodes and the soles of the feet is too
high (e.g. with very hard skin).
Repeat the measurement barefoot. Dampen
the soles of your feet slightly. If necessary,
remove hard skin on the soles.
ERROR:_DATA
The BIA was successful, but the fat per-
centage is outside the measurable range
(less than 5% or greater than 50%).
Please repeat the measurement barefoot, or
with the soles of the feet lightly dampened
if necessary. If necessary, change your set
activity level.
Empty display
The batteries in the control unit are com-
pletely flat.
Replace the batteries (see section 12).
The batteries have not been inserted in
the control unit correctly.
Check the polarity is correct, (see page 20).
Only weight is dis-
played, no diag-
nosis
Unknown measurement as it is outside the
user assignment limit or a unique assign-
ment is not possible.
Select user on the scale using the “ ” button
or repeat user assignment in the app.
See section 9.
No measurement possible
Possible faults
Solution
The control unit was not activated before
stepping onto the scale.
Switch the control unit on before taking the measurement. If nec-
essary, wait 30 seconds and then repeat the measurement.
Radio connection between scale and con-
trol unit interrupted.
Re-insert the batteries in the scale and control unit.
Ensure a sufficient distance from strong electromagnetic fields.
The control unit is too far from the scale.
Reduce the distance between the scale and the control unit to a
maximum of 2 metres.
The batteries in the scale are flat or have
been inserted incorrectly.
Change the batteries and check the polarity is correct.
Incorrect weight measurement
Possible faults
Solution
Incorrect zero point of scale.
Just before taking the measurement, activate the scale with the
foot until the operating status appears in the display.
Wait approx.
5 seconds
and repeat the measurement. For your
information: because you step on the scale straight away in nor-
mal use, the scale saves the zero point when the scale is switched
off (when the operating status indicator goes out).
Scale is on a carpet.
Place the scale on a flat, solid surface.
Stand on the outside of the scale as far as possible without it tip-
ping.
Incorrect weight is displayed.
Stand as still as possible.
Incorrect weight is displayed.
Wait until the scale switches itself off. Then repeat the measure-
ment.
No
Bluetooth
®
connection ( symbol is missing)
Possible faults
Solution
Radio connection
The range in the open is approx. 10 m. Walls and ceilings reduce
the range.
Other radio waves may interfere with the transmission. There-
fore, do not position the scale near devices such as WIFI routers,
microwaves, induction hobs etc.
