BENSHAW RSi S4 Series, User Manual

Page: 11 / 182

3
BENSHAW SERVICES
1 - INTRODUCTION
General Information
Benshaw offers its customers the following:
Start-up services
•
On-site training services
•
Technical support
•
Detailed documentation
•
Replacement parts
•
z
NOTE: Information about products and services is available by contacting
Benshaw.
Start-Up Services
Benshaw technical field support personnel are available to customers with the
initial start-up of the RSi S4 drive. Information about start-up services and fees
are available by contacting Benshaw.
On-Site Training Services
Benshaw technical field support personnel are available to conduct on-site
training on RSi S4 operations and troubleshooting.
Technical Support
Benshaw technical support personnel are available (at no charge) to answer
customer questions and provide technical support over the telephone. For more
information about contacting technical support personnel, refer to Contacting
Benshaw on page 4.
Documentation
Benshaw provides all customers with:
Operations manual.
•
Wiring diagram.
•
All drawings are produced in AutoCAD© format. The drawings are
available on standard CD / DVD or via e-mail by contacting Benshaw.
On-Line Documentation
All RSi S4 documentation is available on-line at http://www.benshaw.com .
Replacement Parts
Spare and replacement parts can be purchased from Benshaw Technical Support.
Software Number
This manual pertains to the software version number 2.03.
Warranty
Benshaw provides a 2 year standard warranty with its drives. This warranty is
from the date of shipment. Benshaw provides a warranty data sheet with each
shipment. It is recommended that this be filled out and returned when start up is
completed. All recommended maintenance procedures must be followed
throughout the warranty period.