Belden Grass Valley KMX-3921 Installation & Service Manual Download Page 132

Page: 132 / 156

132

Maintenance & Troubleshooting

Replacing KMX-3921 Card Fans

Replacing KMX-3921 Card Fans

The location of the fans on the card are shown below. The location of the card’s part
number and serial number is also shown.

Fan Replacement Kit

The replacement fan kit is available by contacting Technical Support. See

Grass Valley

Technical Support

, on page 156. The location of the card’s part number and serial number is

shown above.

Note:

Some cards may be equipped with only one fan.

XEdit Fan Fail Alarm

Fan to change

Uses Power Connector

Fan Failure (DPS)

DPS Fan / Heatsink

P10

Fan Failure (FSM)

FSM Fan / Heatsink

P11

P10

Power

Connectors

DPS Fan /

Heatsink

FSM Fan /

Heatsink

Part Number

Serial Number

Right Side

Left Side

Summary of Contents for Grass Valley KMX-3921

Page 1: ...Installation Service Manual M3033 9903 AB 2018 05 30 KMX 3921 SCALABLE KALEIDO MULTIVIEWER FOR DENSIT 3...

Page 2: ...lley hereby grants permission and license to owners of Kaleido multiviewers to use their product manuals for their own internal business use Manuals for Grass Valley products may not be reproduced or...

Page 3: ...atiques DES Une d charge lectrostatique peut se produire lorsque des composants lectroniques ne sont pas manipul s de mani re ad quate ce qui peut entra ner des d faillances intermittentes ou endommag...

Page 4: ...A2 2010 Radiated radio frequency electromagnetic field immunity EN 61000 4 4 2004 A1 2010 Electrical fast transient burst immunity EN 61000 4 5 2006 Surge transient immunity EN 61000 4 6 2009 Conducte...

Page 5: ...572 2011 Grass Valley Grass Valley Technical explanations This statement is based on the information provided by our suppliers of components and collected through our Grass Valley s environmental mana...

Page 6: ...6 Notices...

Page 7: ...Software Minimum Version Compatibility 25 Overview of the KMX 3921 System 26 Functional Block Diagram 26 2 Installation 27 Getting Organized Unpacking 27 Required Tools 27 Required Material 27 Densit...

Page 8: ...ltiviewer s IP addresses 58 Network Switch Considerations 58 Changing the Multiviewer s IP Address 58 Network Considerations 60 TCP UDP Port Usage 60 Network Considerations for a Multiviewer Cluster 6...

Page 9: ...Time Code Input 113 Configuring the RCP 200 114 Configuring the RCP 200 s IP settings 114 Specifying multiviewers for the RCP 200 114 Specifying lookup servers for the RCP 200 114 Logging on to the RC...

Page 10: ...essages 139 Troubleshooting Common Issues 140 7 Specifications 143 KMX 3921 Multiviewer Cards 143 Video Inputs 143 Discrete Audio Inputs 145 Miscellaneous Inputs Output 145 Mosaic Outputs 146 Electric...

Page 11: ...tion of Grass Valley s website www grassvalley com docs multiviewers Software and Firmware Updates You can obtain the latest software drivers and sample databases from the Downloads section of the Gra...

Page 12: ...r production monitoring in trucks It integrates tightly with other Densit signal processing cards routers and production switchers Features and Limitations Feature Support KMX 3921 features Feature De...

Page 13: ...arty control systems Scalable for the largest systems Virtually limitless multiviewer system expansion with an upstream router High Dynamic Range Support and Wide Color Gamut supporta Support for HDR...

Page 14: ...ftware Options on page 120 for more information Densit 3 FR4 24 CPU ETH3 STD standard frame controllera Combine up to six KMX 3921 cards to configure a dual or quad mosaic output system in the followi...

Page 15: ...in a number of models shown in the table below See also About Swapping KMX 3921 Cards into a Multiviewer on page 128 KMX 3921 module selection Description KMX 3921 9X1 9x1 Kaleido multiviewer card fo...

Page 16: ...Densit 3 FR1 Densit 3 FR4 KMX 3921 18X4 3 DR Double rear panel with dual SFP slots for two KMX 3921 cards Densit 3 FR4 equipped with either a CPU ETH3 STD standard or a CPU ETH3 ADV advanced frame con...

Page 17: ...n be installed only in a Densit 3 FR4 frame equipped with either a CPU ETH3 STD standard or a CPU ETH3 ADV advanced frame controller To identify a Densit 3 FR4 frame s controller model see How to Iden...

Page 18: ...to support this capacity when displays are directly connected to the multiviewer s rear panel 18 2 2 KMX 3921 9x2 Two single Tx SFP modules or one dual Tx SFP module is required to support this capaci...

Page 19: ...ules or one dual Tx SFP module is required to support this capacity when displays are directly connected to the multiviewer s rear panel 36 4 4 KMX 3921 9x2 Two dual Tx SFP modules are required to sup...

Page 20: ...D SFP with retention lock cable not included see below SFP T S13 LC Single Tx Fiber Module at 1310nm with LC Connector SFP TT S13S13 LC Dual Fiber Tx output cartridge at 1310nm with LC PC connector SF...

Page 21: ...9 1 9 2 1 KMX 3921 Up to 9 SDI inputs with 0 MADI inputs Up to 8 SDI inputs with 1 MADI input 18 1 18 2 18 4 2 KMX 3921 Up to 18 SDI inputs with 0 MADI inputs Up to 17 SDI inputs with 1 MADI input Up...

Page 22: ...ly installed in the frame by proceeding as follows Prerequisites For this procedure the frame must be powered up you must have a PC with network connectivity to the frame s controller and you must kno...

Page 23: ...with the following capacities 9 1 and 9 2 Densit CPU ETH3 RP standard The frame is currently equipped with a CPU ETH3 STD standard frame controller This Densit 3 FR4 frame can support KMX 3921 multiv...

Page 24: ...TH3 Rear Panel Part Number Description Densit CPU ETH3 RP The frame is currently equipped with either a CPU ETH3 basic or a CPU ETH3 STD standard frame controller To know what multiviewer capacity sup...

Page 25: ...of the latest bug fixes and stability enhancements See the Kaleido Software Release Notes for more information about a Kaleido Software release If a frame is equipped with more than one multiviewer e...

Page 26: ...ds 36 Inputs 3 Cards 27 Inputs 2 Cards 18 Inputs 1 Cards 9 Inputs 54 x 1 54 x2or 54 x 4 54 x1 54 x2 or54 x4 54 x 1 54 x1 KMX 3921 KMX 3921 KMX 3921 KMX 3921 KMX 3921 9 18 27 36 or 54 SD HD 3G Video Up...

Page 27: ...and rear modules as per order SFP modules as per order with adapter cables if required Kaleido Multiviewers Documentation Resource Guide Required Tools In addition to the above you will need the follo...

Page 28: ...with modular card slot numbers labelled 1 to 4 The rear panel for the KMX 3921 card s are installed at the rear of the Densit 3 FR1 frame The rear panel must be installed on the same modular card slot...

Page 29: ...abelled 1 to 24 The rear panel for the KMX 3921 card s are installed at the rear of the Densit 3 FR4 frame The rear panel must be installed on the same modular card slots used by the KMX 3921 card s R...

Page 30: ...the rear panel for input and output connections To install a KMX 3921 multiviewer into a Densit 3 FR1 frame see Installation overview in a Densit 3 FR1 Frame on page 30 To install a KMX 3921 multivie...

Page 31: ...1 Models and Related Hardware on page 14 for a summary of the hardware that can be installed See also the Densit 3 FR4 Housing Frame User Manual for information about how to install power up and confi...

Page 32: ...18X4 3 DR Rear Panel in a Densit 3 FR4 Frameequippedwith either a CPU ETH3 STDstandard or CPU ETH3 ADV advanced frame controller1 Each KMX 3921 card accepts up to 9 SDI video inputs and provides up to...

Page 33: ...U ETH3 ADV advanced frame controller2 In the above diagram the cards are identified with letters The capacity of each KMX 3921 card is explained in the table below KMX 3921 27X4 3 TR Rear Panel 3 KMX...

Page 34: ...Assembled with a KMX 3921 36X4 3 QR Rear Panel in a Densit 3 FR4 Frameequippedwith either a CPU ETH3 STDstandard or CPU ETH3 ADV advanced frame controller3 C Up to 9 video inputs Input 9 of each card...

Page 35: ...3 FR4 Frame slots that the KMX 3921 54X4 3 HR rear panel occupies Identification Letter Inputs Mosaic Outputs A B Up to 9 video inputs per KMX 3921 card Input 9 of each card can accept either MADI or...

Page 36: ...ion in a Densit 3 FR4 Frame The Densit 3 FR4 frame has space for 24 modular card slots Identify the space in the Densit 3 FR4 frame the multiviewer is to be located A single KMX 3921 card can be insta...

Page 37: ...r in a Frame To install the multiviewer in a Densit 3 FR1 frame see Installing Cards in the Densit 3 FR1 Frame in the Densit 3 FR1 1RU Housing Frame for Densit Modular Products User Manual To install...

Page 38: ...38 Installation Install the SFP Module s...

Page 39: ...r To avoid any network IP address conflict see Avoiding Networked Equipment IP Address Conflicts on page 47 To identify the type of frame controller currently installed in your frame see Supported Fra...

Page 40: ...ng diagram for a KMX 3921 9 X 2 multiviewer installed in a Densit 3 FR4 frame with a basic frame controller NETWORK SWITCH PC Optional MADI Audio Interface Densit 3 CPU ETH3 Basic Frame Controller The...

Page 41: ...it 3 FR4 frame with a standard or an advanced frame controller NETWORK SWITCH PC Optional MADI Audio Interface Densit 3 CPU ETH3 STD or CPU ETH3 ADV Frame Controller The Rear Panel Part Number is eith...

Page 42: ...on of card A and B in the frame see Installation of the KMX 3921 in a Densit 3 Frame on page 30 Supported Frame Frame Controller Model Description Network Connection Densit 3 FR1 CPU ETH2 frame contro...

Page 43: ...d 2 No Connection Card B IN OUT Head 1 No Connection Card B IN OUT Head 2 No Connection 9 2 Fiber Connection for a double SFP output module Card IN OUT Head 1 SFP output 1 Card IN OUT Head 2 SFP outpu...

Page 44: ...d A IN OUT Head 2 No Connection Card B IN OUT Head 1 SFP output B1 Card B IN OUT Head 2 SFP output B2 Fiber Connection for two double SFP output modules Card A IN OUT Head 1 SFP output A1 Card A IN OU...

Page 45: ...wer SFP Module Mosaic Output to a 4K Display Input Cable Connections The multiviewer s display can be rotated The following display orientations are supported To support a 4K UHD display connect the f...

Page 46: ...nverter are to be made according to the table below Display rotation is a licensed option see Available Hardware and Software Options on page 120 for licensing information Furthermore the display rota...

Page 47: ...me IP address have a network IP address conflict will not be able to communicate on the network When the multiviewer and its networked ancillary equipment for example a RCP 200 are powered up for the...

Page 48: ...DI signals to the multiviewer SDI inputs If available connect any MADI inputs to the SDI 9 MADI inputs See Multiviewer SDI MADI Input Combinations on page 21 and Cabling Diagrams on page 39 for how to...

Page 49: ...uipment System IP address Network mask Gateway KMX 3921 Multiviewer 192 168 3 30 255 255 255 0 0 0 0 0 RCP 200 10 0 3 200 255 255 255 0 0 0 0 0 Kaleido RCP2a a When no network DHCP server is available...

Page 50: ...50 Multiviewer Cabling To make the multiviewer operational...

Page 51: ...rameters from a remote computer using a convenient graphical user interface see Remote Control Using iControl on page 98 A GPI interface can be used to remotely control layout selection See GPI 1501 G...

Page 52: ...escription Extinguished No power Card not fully inserted Green Normal operation Yellow The meaning of this status is defined through the Alarm config panel See Alarm Configuration Panel on page 106 Or...

Page 53: ...ntrol panel is fastened to the CPU ETH2 controller card and consists of a display unit capable of displaying two lines of text each 16 characters in length and five buttons CPU ETH2 local control pane...

Page 54: ...ontrol panel displays a menu that can be navigated using the four buttons located next to the display The functionality of the buttons is as follows If no controls are operated for 30 seconds the cont...

Page 55: ...he SFP ports are not supported Changing the Mosaic Output Resolution To change a display s resolution from the Densit 3 FR4 frame s local control panel 1 Press the icon representing the appropriate ca...

Page 56: ...olution of the display that is connected to the card s output head 2 for example through the SFP2 or SFP A2 connector 10 When you are satisfied with the selected output resolution settings press the S...

Page 57: ...negotiate By default multiviewers have their Ethernet ports set to auto negotiate If a switch does not support auto negotiation the recommended settings to be made on both the multiviewer and the Ethe...

Page 58: ...from extending the reach of the network by connecting unauthorized equipment to the network In cases where a Densit 3 FR4 frame is connected to a network switch with such security enabled network conn...

Page 59: ...us menu level SYSTEM IP EDIT appears on the control panel s display 6 Touch the button NETMASK EDIT appears on the control panel s display 7 Repeat step 3 to step 5 to configure the netmask 8 Once you...

Page 60: ...ecific ports In networks where a firewall is present between device A and device B the ports used to communicate from device A to device B must be open on the incoming external side of the firewall Fr...

Page 61: ...col Port User for Transport Notes 1024 5000a 49152 65535b a For Windows XP and earlier b For Windows 7 and later Java RMI TCP Remote Method Invocation client server communication Dynamic Allocation of...

Page 62: ...nts A minimum of 4000 ports should be allocated Port Used for Transport Notes 5120 RCP2 TCP Used to listen for Kaleido Multiviewer discovery packets 10000 TCP For Kaleido RCP2 protocol 10001 TCP For K...

Page 63: ...ed to control the multiviewer s internal router via the SAM Snell Pro Bel SW P 08 protocol Port Driver Transport Notes 4000 ETL TCP 12345 GVG 7000 Native TCP 9193 NVEP NV9000 NP0017 TCP 4381 VikinX Mo...

Page 64: ...ert you of the situation prompting you to cancel the operation and try again later when all cluster members are available However in the advent that such a change was made by mistake or that it as bee...

Page 65: ...ltiviewer s output is to be referenced Frame configuration information is found in the Densit 3 FR1 documentation Densit 3 FR1 1RU Housing Frame for Densit Modular Products User Manual Densit 3 FR4 do...

Page 66: ...ration Multiviewer Model Representation in XEdit and XAdmin KMX 3921 36x4 36 4 36 3 36 2 or 36 1 system KMX 3921 54x4 54 4 54 3 54 2 or 54 1 system In XEdit or XAdmin Select To Represent a Multiviewer...

Page 67: ...ll a new version of the Kaleido Software on the multiviewer the next time you open XEdit your copy of the application will be automatically updated from the multiviewer See Installing XEdit from your...

Page 68: ...r and install them Some browsers may allow you to run the file directly Depending on your browser s security features warnings may appear which you may safely dismiss 3 Unless your browser let you run...

Page 69: ...your PC Windows 8 1 or in your Start screen Windows 8 Once the installation has completed the XEdit startup screen appears Depending on your Windows Firewall settings a security alert may appear Click...

Page 70: ...loading XEdit s main application window appears For more information about calibrating your system configuring rooms creating layouts and operating the monitor wall refer to the Kaleido Software User...

Page 71: ...Version 7 20 or Later To uninstall XEdit dynamic version 7 20 or later 1 Close all XEdit windows you may have open 2 Locate the Uninstall XEdit shortcut If you have Windows 7 or Windows 10 Open the S...

Page 72: ...window and type the multiviewer s IP address in the address bar The multiviewer s home page appears 2 Click the Router Control button The browser prompts you to save an executable file to your hard d...

Page 73: ...8 1 or in your Start screen Windows 8 Once the installation has completed the Router Control main application window appears The application automatically connects to your multiviewer The main window...

Page 74: ...e next time you open Router Control your installed copy of the application will be automatically updated from the multiviewer Router Control can also connect to other Kaleido multiviewers or iControl...

Page 75: ...Click Uninstall This removes Router Control including all shortcuts and other elements that were installed with it from your system Installing Signal Path Viewer To install Signal Path Viewer from you...

Page 76: ...ing the download and installation progress At the end of the installation process If you have Windows 7 or Windows 10 shortcuts are added to your desktop and to the Start menu under All Programs If yo...

Page 77: ...he Start menu Whenever you install a new version of the Kaleido Software on the multiviewer the next time you open Signal Path Viewer your installed copy of the application will be automatically updat...

Page 78: ...al Path Viewer An uninstall screen appears 4 Click Uninstall This removes Signal Path Viewer including all shortcuts and other elements that were installed with it from your system Opening XAdmin Conn...

Page 79: ...y the multiviewer Proceed as follows Click No to the Software Version Check screen Unistall XEdit from your PC see Uninstalling XEdit on page 71 Install XEdit from the multiviewer see Installing XEdit...

Page 80: ...warning or a certificate error message then refer to Registering your Multiviewer s Security Credentials with your Browser on page 83 4 If the Log in to XAdmin page appears type the password and then...

Page 81: ...tials with your Browser on page 83 4 If the Log in to XAdmin page appears type the password and then click Log in 5 Internet Explorer users If a blank page appears then refer to Enabling the Compatibi...

Page 82: ...r based on the slot number and the Densit 3 FR1 Densit 3 FR4 frame s name refer to the iControl Solo User Guide or to the iControl User Guide for more information 2 Open the KMX 3921 control panel 3 C...

Page 83: ...s security certificate Chrome or report an untrusted connection Firefox Follow the appropriate procedure below to register your multiviewer s security credentials with your browser Suppressing untrust...

Page 84: ...eption 3 In Add Security Exception click Confirm Security Exception Your multiviewer s home page appears You will now be able to access your multiviewer s client applications without seeing the warnin...

Page 85: ...pressing certificate error in Internet Explorer or Chrome The first time you try to access XAdmin in Internet Explorer or Chrome the browser may prompt you to confirm the multiviewer s security creden...

Page 86: ...er s identity is not verified To suppress this warning you need to perform the following in Internet Explorer even if your preferred browser is Chrome To register your multiviewer s security credentia...

Page 87: ...te click Install Certificate You must have administrator status to accept the certificate error If your user account does not have administrator status then close your browser and before you open it a...

Page 88: ...ion Registering your Multiviewer s Security Credentials with your Browser 5 In Certificate Import Wizard click Next 6 In Certificate Import Wizard click Place all certificates in the following store a...

Page 89: ...89 KMX 3921 Installation Service Manual 7 In Select Certificate Store select Trusted Root Certification Authorities and then click OK 8 Back in Certificate Import Wizard click Next...

Page 90: ...ser 9 Click Finish A security warning appears 10 Click Yes 11 Certificate Import Wizard reports that the import was successful 12 Click OK to continue and then click OK to close the Certificate window...

Page 91: ...k the Compatibility View button at the end of your browser s address bar XAdmin s Status and Options page appears The Compatibility View mode will remain enabled for this multiviewer as long as its IP...

Page 92: ...t contain between 6 and 20 alphanumeric characters or symbols 4 Click Save A confirmation message appears 5 Click OK to close the message window The Apply settings button becomes available 6 Click App...

Page 93: ...ady to close your session A confirmation message appears 10 Click OK The login page appears Only authorized users have access to XAdmin Changing the XAdmin Password To change the password used to prev...

Page 94: ...in must upload the password to the multiviewer for the password change to take effect A progress indicator appears momentarily followed by a confirmation message 7 Click OK The Log in to XAdmin page a...

Page 95: ...y settings A progress indicator appears momentarily followed by a confirmation message 5 Click OK Unrestricted access to XAdmin is restored for this multiviewer Closing a Password Protected XAdmin Ses...

Page 96: ...s IP Settings with XAdmin The multiviewer s current date and time are shown below in XAdmin however the date and time settings are configured in the frame See Frame Configuration Prerequisites on pag...

Page 97: ...is important to assign each a unique system name so that you can tell them apart for example when using a remote control panel such as the Kaleido RCP2 or RCP 200 4 Enter the appropriate IP informati...

Page 98: ...anels associated with the KMX 3921 cards and their use Refer to the iControl User s Guide for information about setting up and operating iControl In iControl Navigator iControl Web or iControl Solo do...

Page 99: ...d is being controlled through the Densit 3 FR1 Densit 3 FR4 frame control panel as described in Using the Frame Control Panel on page 53 Any changes made using the iControl interface will have no effe...

Page 100: ...he relevant panels are described individually in the following sections Output Configuration Settings Panel on page 100 Input Status Panel on page 101 Network Settings Panel on page 102 Options Panel...

Page 101: ...about the card s operating status KMX 3921 mosaic output resolutions Resolution Refresh rates Hz 1920 1080i 1920 1080p 50 00 59 94 2160p Square Division Quad Split SDQS over quad link 3G 2160p Square...

Page 102: ...anel is used to enable software options that are not part of the basic offer Software options are enabled by entering a software key that has been sent to you once you have purchased the option See th...

Page 103: ...vigator if you have an iControl application server and locate the control panel for the KMX 3921 card whose settings you want to reset based on the slot number and the Densit 3 FR1 Densit 3 FR4 frame...

Page 104: ...he Factory tab is currently available for a KMX 3921 multiviewer s cardA and cardB only For more information about the location of card A and B in the frame see Installation of the KMX 3921 in a Densi...

Page 105: ...vert the KMX 3921 system IP address network mask and gateway settings to their default values Use this for card A only After you reset the network settings for card A card B will automatically detect...

Page 106: ...em Configuration Alarm Configuration Panel Alarm Configuration Panel This panel allows alarm reporting to be configured The panel opens in a new window when the button is clicked and can be resized if...

Page 107: ...ws configuration of the contribution of each individual alarm to the Overall Alarm associated with this card The Overall Alarm is shown in the upper left corner of the iControl panel and also appears...

Page 108: ...M contribution to be identical to the Card LED status All Overall alarms and GSM contributions for which there is a Card LED alarm will be forced to match the Card LED alarm All Overall Alarms and GSM...

Page 109: ...arm keys Click this button to open a save dialog where you can save a file containing a list of all alarms on this card and their current values along with an Alarm Key for each The alarm keys are use...

Page 110: ...a complex setup The remaining boxes show manufacturing information about this card including the card type and the rear panel type Parameter Description Label Type a label to identify this KMX 3921 ca...

Page 111: ...d in the iControl network Remote system administration Opens the Joining Locators window which lists remote lookup services to which this KMX 3921 card is registered Click Add to force the iControl se...

Page 112: ...e case of a non standard time code for example a count down time code or a time code that includes user bits with date information the time code processing mode must be set to Pass through either from...

Page 113: ...erarchical list The LTC input available under System is the LTC input signal connected to the LTC IN input found on the REF 1801 s rear panel when equipped The LTC input available under an input card...

Page 114: ...four control knobs in the CHANGE area to set the new address The current address is displayed in the CURRENT box for reference and the new address you are setting appears in the MODIFIED box as well a...

Page 115: ...rs then both KX1 ROOM1 and KX2 ROOM1 will be listed To determine the one you should select review the following Has the RCP user configuration you want to use been replicated on every member of the cl...

Page 116: ...00 on page 116 If you need to connect to a different instance of the same room then you will have to establish the correlation again to be able to operate the monitor wall from the different context F...

Page 117: ...o the real time operating features When logged on to a Kaleido multiviewer via its Ethernet connection the RCP user can control various operating features Before you can use the Kaleido RCP2 to operat...

Page 118: ...d the ENTER button until the ESC button lights up to display the configuration menu 2 In the ROOM SELECTION display press ENTER again to get the room list from the Kaleido Multiviewer systems that are...

Page 119: ...provides access to any room configuration on any Kaleido Multiviewer system on the network As a security measure access is controlled by a login procedure To log on to a Kaleido Multiviewer system fr...

Page 120: ...MX 3921 input options Option Part Number Feature Notes CC XDS KMX 3921 OPT CSX CC subtitling and XDS data license One CC XDS option key is needed per card Extraction of CC 608 CC 708 XDS and Subtitlin...

Page 121: ...el nomenclature see Multiviewer SFP ModuleMosaicOutput to Display Input Cable Connections on page 42 One additional head output option key is needed per card If this option is not enabled on all cards...

Page 122: ...e the Extraction of CC Subtitling and XDS metadata option CC XDS Option for an input card you would need to locate the appropriate card in XAdmin s Status and Options page expand it and then locate th...

Page 123: ...ew the status information for a multiviewer 1 Open XAdmin See Opening XAdmin on page 78 XAdmin s Status and Options page appears showing the multiviewer model and a list of all modules and their statu...

Page 124: ...y time you can click the Refresh button to make sure the data displayed for the selected module is up to date Click the Reset card button to reset the card or reset the multiviewer remotely from your...

Page 125: ...19 and then test various operations using the Kaleido RCP2 keyboard and the mouse for example load a predefined layout Loading a Layout To load a layout on the monitor wall 1 Connect a mouse to the Ka...

Page 126: ...Version To find the system IP address and application version 1 Press the icon representing the appropriate card on the Densit 3 FR1 Densit 3 FR4 frame s local control panel touch display The Status L...

Page 127: ...ses and pull the door open The door can be removed completely after it is open by sliding it vertically off the hinge pins on the right hand side Close the front door as follows Slide the door down on...

Page 128: ...ing or support HDR and others will not for example Swapping a KMX 3921 Card into a Multiviewer When performing maintenance on a multiviewer it may be necessary to replace a KMX 3921 card with another...

Page 129: ...lity to remove heat from the card Under this condition fan replacement is required Also dust contained in the ambient air can accumulate on the fan and on surfaces around the fan and heatsink thereby...

Page 130: ...room temperature is within Densit 3 FR4 s operating temperature range specification If necessary take corrective actions by for example increasing the amount of air conditioning made available to the...

Page 131: ...the card s fan is not rotating fast enough as detected by a fan alarm is making abnormal noises or is not rotating at all the fan is worn out and it must be replaced with a new one Identifying the Fan...

Page 132: ...kit is available by contacting Technical Support See Grass Valley Technical Support on page 156 The location of the card s part number and serial number is shown above Note Some cards may be equipped...

Page 133: ...r from the KMX 3921 card Anti static bag or anti static work surface to reduce the possibility of electrostatic discharge damage to the card Typical card with onboard fan screwdrivers tweezers and ant...

Page 134: ...ted through wire holders remove the wires from the holders first before disconnecting 4 Free up the fan cover assembly by removing the 2 screws in the middle Once the 2 screws are removed remove the f...

Page 135: ...rs and make the connection to the card s fan power connector 9 Restore system operation by inserting the card back into the Densit 3 FR1 Densit 3 FR4 frame See Replacing Cards on page 129 Put the mult...

Page 136: ...pts you to save the resulting compressed folder to your hard drive 4 Browse to the location where you want to save the ZIP file and then click Save Upgrading the Multiviewer Whenever possible upgrade...

Page 137: ...ley Technical Support on page 156 Loading the upgrade package into the Densit Upgrade Manager 1 From iControl Navigator or iControl Solo open Densit Upgrade Manager 2 In Densit Upgrade Manager click U...

Page 138: ...ss for all the card s being upgraded 4 Click Upgrade 5 When prompted to confirm click Yes During the upgrade a progress bar appears in the Install progress column Once the upgrade operation has comple...

Page 139: ...s Message Description Duplicate IP Address Detected Another equipment on the network shares the same IP address as an output card Duplicate frame IP address Another equipment on the network shares the...

Page 140: ...g Options on page 121 Valid licenses have a green dot Purchase and install a license for each card as required Contact Technical Support for more information and see Available Hardware and Software Op...

Page 141: ...pact on whole display is noticed second to re lock Loss of Genlock signal System will switch over to its internal frame rate See the reference source shown in XAdmin Make sure that the external refere...

Page 142: ...r frame to see if normal multiviewer operation can be restored If the frame has an empty power supply slot for example for a redundant power supply unit PSU you can remove the PSU from the frame and i...

Page 143: ...xial via DIN 1 0 2 3 75 SD SDI inputs Signal 4 2 2 SMPTE ST 259 C 270 Mbps SMPTE ST 272 Formats 525i59 94 and 625i50 Audio SMPTE ST 274 Return loss 15 dB up to 270 MHz Alignment jitter 100 kHz 0 2 UI...

Page 144: ...l SMPTE ST 424 2 97 2 97 1 001 Gbps Formats 1080p50 level A and B 1080p59 94 level A and B High Dynamic Range HDR and Wide Color Gamut WCG support Note A multiviewer will fully support HDR WCG on all...

Page 145: ...re supported by the frame or by extra cards in the frame MADI audio inputs Signal AES10 2008 Sampling frequency 48 kHz nominal 64 channels synchronous with video reference signal Cable length 300 m 97...

Page 146: ...link 3G to HDMI converter HDMI 2 0 2160p50 through an external quad link 3G to HDMI converter Dynamic Range Standard Dynamic Range SDR and colors according to ITU Rec 709 Audio Monitoring Embedded on...

Page 147: ...ons refer to http www grassvalley com products sfp_optical_plug in_cartridges See also Grass Valley s DXF 300 Optical AV Media Extender KMX 3921 Power consumption without SFP Module Multiviewer Capaci...

Page 148: ...MX 3921 9X1 KMX 3921 9X2 3 SR 305 1 g 9 2 1 KMX 3921 9X2 KMX 3921 9X2 3 SR 305 1 g 18 1 2 KMX 3921 9X1 KMX 3921 18X4 3 DR 612 6 g 18 2 2 KMX 3921 9X2 KMX 3921 18X4 3 DR 612 6 g 18 4 2 KMX 3921 9X2 KMX...

Page 149: ...driver for a solution Company Protocol Text database download Routers Controllers Datatek D 2815 Control Module Protocol No ETL ETL Matrix Yes ETL Matrix Evertz Quartz Type 1 Yes EQX Grass Valley Mir...

Page 150: ...ons only b To be used in most cases Supports native locks and aliases from router provided system controller has NV9000 router control system version 6 0 6 or later c To be used in very specific scena...

Page 151: ...ice or application must support the NVEP Router NP0016 protocol The supported communications protocols are listed in the following table with an indication of the supported connection types TCP IP and...

Page 152: ...152 Specifications Built in Communications Protocols...

Page 153: ...wered up Because the SFP is hot swappable the modInstallation Service Manualule may be powered up as soon as it is installed DO NOT LOOK INTO AN OPERATING SFP FIBER MODULE S CONNECTORS AS EYE DAMAGE M...

Page 154: ...plug from the SFP module if present 2 Verify that the exposed end of the optical fiber in the LC connector is clean Carefully remove any debris if necessary 3 Plug the LC terminated fiber optic cable...

Page 155: ...your thumb and forefinger and pull it straight out of the slot Do NOT pull on the bale clasp lever to remove the module as it is easily damaged You may find that you need to wiggle the module or perh...

Page 156: ...tain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the w...

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