Barco ClickShare CSE-800, Installation Manual

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6. CSE-800 Configurator
How to use
1. Log in to the Con fi gurator .
2. Click Support & Updates → Troubleshoot .
Image 6-62
Troubleshoot, logging
3. To create a debug log, check the check box next to Enable debug logging .
4. Reproduce the issue you want to report.
5. To download the current log fi le, click on Download logs .
6. To clear the current log fi le, click Clear logs .
7. To enable logging by the ClickShare client (6):
- If the launcher service is running hold down the shift key while connecting the Button to the PC, until logging is started.
- If the launcher service is not running : hold down the shift key while double clicking the ClickShare application.
The following message appears on the sys tray:
Image 6-63
Client logging
6.32 Factory defaults
About default settings
The ClickShare Base Unit can return to the factory default settings.
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