
© 1999, AXCESS
TM
Inc.
750.001.003
Revised June 1999
107
Customer Support Questionnaire
The following questions need to be answered before Axcess Inc, Technical Staff will be able
to assist you. Please have the answers to these questions before you contact an Axcess Inc,
customer service representative at (800) 577-6080 and fax a copy to (972) 407-9085.
General
Describe the problem with the entire system:
What type of Axcess Inc, NT132 system did you purchase? (Vehicle Control, Asset Management,
Personnel Management or a combination) What Axcess Inc, components did you purchase?
Tags
Version number (printed on bezel)
How/Where are the tags mounted?
Reader
What type of Reader(s) do you have?
Serial
Wiegand
FTT-10
Serial number(s) (printed under the lip of the
Reader by the white terminal block)
Version number (found on the inside cover of
Reader):
What are the user-configurable settings? (Reader
ID number, Tag type read)
Are the lights on the PCB stack lit in the Reader?
Y N
Is the Reader making a chirping noise?
Y N
ATU
Do you have any voltage or lights on the ATU?
Y N
If there is voltage,
what is the voltage?
If there are lights,
how many are lit?