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AMWorks

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There, AMX,
AMWorks, OSCAR, AutoView, DSR, OutLook, SwitchView and XP
are registered trademarks of Avocent Corporation or its affiliates. All
other marks are the property of their respective owners.

Summary of Contents for AMWorks

Page 1: ...Installer User Guide AMWorks...

Page 2: ......

Page 3: ...wer of Being There AMX AMWorks OSCAR AutoView DSR OutLook SwitchView and XP are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owne...

Page 4: ......

Page 5: ...the AMWorks Software 13 Chapter 4 Resource Switching Router 15 Adding a Switching Router 15 Deleting a Switching Router 16 Configuring a Switching Router 17 Naming Router Levels and Ports 17 Defining...

Page 6: ...s 40 Chapter 7 Managing Servers and Server Groups 43 Adding and Removing Server Groups 43 Importing Server Names 45 Editing and Viewing Servers 46 Editing and Viewing Server Groups 47 Offline servers...

Page 7: ...istrator s Password 67 Setting Blank Passwords 68 Enabling Auto Login 68 Discovering Devices 69 Displaying Connection Comparisons 70 Find 71 Pinging Devices 71 Removing Offline Devices 72 Removing Off...

Page 8: ...Guide Setting Search and Query Parameters for LDAP User Authentication 81 Appendices 83 Appendix A System Configuration 83 Appendix B Glossary 86 Appendix C Reference 88 Appendix D Troubleshooting 95...

Page 9: ...tabases Cross network discovery Cross network discovery is the mechanism used by the AMWorks software to automatically determine the matrix switches on the AMX switching system configuration Multimedi...

Page 10: ...haracteristics System activity logs The AMWorks software maintains detailed logs that record user server and AMX switching system events for your reference Events may be tailored by date and time inte...

Page 11: ...tem administration tool session by installing and or updating the AMWorks software After installation launch the AMWorks software and configure the network before using the management features If a sw...

Page 12: ...4 AMWorks Software Installer User Guide...

Page 13: ...pdate files NOTE If you are installing an earlier version of the AMWorks software we recommend that you delete the current database and then install the database of the desired version Deleting the cu...

Page 14: ...page 93 for more information This upgrade will not restore current user and server group information 3 Stop the mySql service You must have administrator privileges to do this If you are unsure about...

Page 15: ...s your database source b Select the Overwrite option c Click the Start button 3 Update the firmware on your AMX switches if necessary See Updating Firmware on page 74 for more information After updati...

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Page 17: ...ee Changing the Administrator s Password on page 67 NOTE Only one instance of the AMWorks software is permitted to run at any one time Navigating the AMWorks Software The AMWorks software window is di...

Page 18: ...ow Areas Window Areas Content A Menu Bar The menu bar at the top of the window contains command menus for Admin Tools Users Servers Devices Event Logs and Help NOTE The term devices is used in the AMW...

Page 19: ...clicking an icon expands the tree view enabling you to view the selected information Right clicking certain icons displays additional functionality D Display Screen The display screen in the right por...

Page 20: ...ttached server icon s the information panel will display the AMIQDM module name device type and port information NOTE The AMIQDM modules in your system will not operate in Dual mode or support multime...

Page 21: ...IQ module Logging Out of the AMWorks Software To log out of the AMWorks software 1 Select Admin Tools Logout from the menu bar or Type Ctrl L 2 When you log out the AMWorks software is minimized on th...

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Page 23: ...ination the switching of the proper resource groups is executed Generally speaking TRGs and DRGs define input ports and CRGs define output ports NOTE Changes made to a router s partitions are not upda...

Page 24: ...om the Primary drop down list select the primary router connected to your system 6 Click the Add Device button to add the router to your system 7 Click Cancel to exit the Add Resource Router dialog bo...

Page 25: ...ng TRGs on page 18 Defining CRGs on page 20 and Defining DRGs on page 21 4 After you have defined the resource groups for the switching router s in your system view the router information by selecting...

Page 26: ...d Leading and trailing spaces will be deleted when Save Names or OK is selected 7 Click the Save Names button to save the association between the level and the level name ports and port names 8 Repeat...

Page 27: ...The Port Disposition button is selected by default In this case the Input button should be the default NOTE The port disposition can be changed from the default If changed ensure that the DRG is set...

Page 28: ...s Multiple levels Both inputs and outputs See Defining CRGs Multiple Routers Levels I O on page 24 for more information To define a CRG 1 From the Resource Routers tab on the AMWorks software main men...

Page 29: ...able After making your selection from the drop down lists click Update to update the index parameters and or Delete a table entry by selecting the entry table and clicking the Delete button 11 After c...

Page 30: ...own list select a port number or name for the level you selected in step 5 The port name if applicable or the ASCII string representing the port number is displayed 8 After selecting the router level...

Page 31: ...igure Resource Router dialog box Defining TRGs Multiple Routers Levels I O You can define a TRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 2 Def...

Page 32: ...ltiple Routers Levels I O You can define a CRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 5 Defining CRGs Multiple Routers Figure 4 6 Defining C...

Page 33: ...iple Routers Levels I O You can define a DRG that includes multiple routers multiple levels or a combination of inputs and outputs I O Figure 4 8 Defining DRGs Multiple Routers Figure 4 9 Defining DRG...

Page 34: ...n the Device IP Address field and also populates the partition information table The partition information is manually set when the router is first added and is assumed to be current as long as the ro...

Page 35: ...ingle path including the server the AMIQDM module the AMX switch and the AMX5130 user station are multimedia capable The user s multimedia settings are enabled To set audio and serial for a user 1 Sel...

Page 36: ...rs The checkboxes used for the global multimedia settings can represent three different system states In addition the function of the checkboxes is slightly different when the dialog box is first disp...

Page 37: ...ick the checkboxes to enable or disable the audio in audio out and serial features globally for all servers 8 Click the Apply to Servers button to apply the changes to all servers in the system 9 Clic...

Page 38: ...for the administrator or Click Cancel to exit the dialog box without saving the changes NOTE Clicking Global enables you to display the global multimedia settings for all users and all servers It als...

Page 39: ...etting Audio and Serial for Users on page 27 Set global audio and serial for users and servers see Setting Global Audio and Serial for Users and Servers on page 28 Remove users see Adding and Removing...

Page 40: ...oups column Then click the double right angle button All group names will move from the UnAssociated Groups column to the Associated Groups column To remove group associations select one or more group...

Page 41: ...File radio button Then click the Next button 4 Enter the name of the file you wish to import then click the Import button 5 A list of usernames will be displayed Highlight the users that you wish to...

Page 42: ...you may type an LDAP Distinguished Name using the criteria defined in step 6 The Search DN must represent the name of a user whose permissions on the Authentication server will determine the scope of...

Page 43: ...io and serial settings for system users See Setting Audio and Serial for Users on page 27 and Setting Hotkeys Target Flag and Scan Dwell Time on page 36 for more information 4 Click OK to save revised...

Page 44: ...to assign hotkeys to system servers place the Target Flag on user screens and set the time the server channel will remain on the screen while it is in Scan mode You can define up to 12 hotkey sequenc...

Page 45: ...Target Flag or Click UID to display the UID on the Target Flag 7 Click Yes to display the Target Flag for the time period specified in the Duration field or Click No if you do not wish to specify a t...

Page 46: ...subsequent changes from an AMX user station OSCAR interface the system will go out of sync See Synchronization status indicator turns red on page 98 for more information To add a user group 1 Select...

Page 47: ...to exit the dialog box without saving the group information To remove a user group 1 Select Users Remove User Group from the menu bar 2 Select a group or use the Shift or Ctrl keys to select multiple...

Page 48: ...formation is displayed You may change the group name description associated users and server access rights 4 Click OK to save revised group information or Click Cancel to exit the dialog box without s...

Page 49: ...n to more than one AMX user station you may select one or more AMX user stations from the User Stations list box and then click the Logout from the user station button or To log out all users from all...

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Page 51: ...Global Audio and Serial for Users and Servers on page 28 Add and remove server groups see Adding and Removing Server Groups on page 43 Display and change server group configuration information see Edi...

Page 52: ...ck the Users tab The dialog box that appears contains three columns No Access View Only and Full Access Each column has two buttons underneath it labeled with the names of the remaining columns By def...

Page 53: ...then click Next 4 In the Host Address field type the IP address or DNS name for the LDAP server from which you wish to import names If LDAP authentication settings are not present the default value of...

Page 54: ...imported names will be displayed Select a name from the Imported Names list select the server s to update in the system servers table and click Update Repeat this process until all desired names have...

Page 55: ...screen will list the names of server groups and the number of members in each group To display a list of associated servers in a server group 1 Select Admin Tools Find from the menu bar In the Select...

Page 56: ...to the offline database During synchronization a user was given rights to a server that does not exist in the AMWorks software database for instance from a user station or from legacy servers that we...

Page 57: ...enu bar In the Select Entity box choose AMX Switch Type the name of an AMX switch or select a name from the list Click OK or Double click the Devices icon in the group selector pane Double click the A...

Page 58: ...itch is placed into the Offline Devices tree node under its own name If the matrix switch was previously in the Online database it failed to respond to the AMWorks software required synchronization qu...

Page 59: ...bles are disconnected from the AMX user station the user station is removed from the list of devices To display a list of AMX user stations 1 Double click the Devices icon in the group selector pane 2...

Page 60: ...click the Devices icon in the group selector pane Double click the AMIQ module icon and select an AMIQ module 3 The display screen will list the name of the associated server hardware version software...

Page 61: ...e to a Single Device mode by unchecking the Multiple Device Mode checkbox The Configure button is disabled when the Multiple Device Mode checkbox is unchecked 4 Click the Configure button The Configur...

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Page 63: ...needed Forcing a Connection To remotely switch a user station to a different device 1 Select Devices Force Connect from the menu bar to activate the Force Single Connection window 2 Using the drop do...

Page 64: ...configure a new matrix 1 Select Devices Configure Matrix from the menu bar The Configure Matrix window will appear 2 From the Configure Matrix window select Configuration New If a matrix has not been...

Page 65: ...p When the leader switches to a server also designated as a leader the user stations in the leader s group will be force switched back to corresponding servers in the server group NOTE If at any time...

Page 66: ...r of one group To create a new server group for Follow mode 1 Select Devices Follow Mode from the menu bar to activate the Follow Mode Settings window 2 Click the Server Groups tab 3 Click the New but...

Page 67: ...on login attempt is authenticated through a configured LDAP server When the user connects to a lead server all preconfigured follower user stations are logged in automatically as the same user by the...

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Page 69: ...ly to the desired position Release the mouse button The displaced column s shift accordingly 2 To change the order of events within a column click on the column header that corresponds to the sort ord...

Page 70: ...rm the clear or Click No to cancel the clear Displaying the User Events Log To display the User Events log 1 Select Event Logs User Events from the menu bar or Click the User Events Log icon in the to...

Page 71: ...ts for specific criteria 6 To close the log click the Exit button Displaying the System Events Log To display the System Events log 1 Select Event Logs System Events from the menu bar or Click the Sys...

Page 72: ...ck the Retrieve Data button If the log contains entries for the specified events they are displayed If there are no log entries a message displays indicating that there are no results for specific cri...

Page 73: ...ntity see Find on page 71 Ping an AMX switch see Pinging Devices on page 71 Remove an offline device server or switch see Removing Offline Devices on page 72 Removing Offline Servers on page 72 and Re...

Page 74: ...the AMX switch is earlier than 3 x x x the Add Device dialog displays a request to update the firmware Click OK to close the dialog box 5 If the device cannot be contacted the Add Device Error dialog...

Page 75: ...y for each IP address you have bound to your system 3 Enter the subnet mask of your local network 4 If you intend to automatically discover AMX switches the configuration ID of the AMWorks software sh...

Page 76: ...elect Allow Blank Password The Password and Confirm Password fields will be disabled 4 Click OK to save revised user information or Click Cancel to exit the dialog box without saving the changes NOTE...

Page 77: ...to automatically discover AMX switches that are Located on the same physical network and have the same subnet and configuration ID settings as the AMWorks software Located on a different network and s...

Page 78: ...overy is complete a Discover Results dialog box displays a list of the devices discovered on the subnet s you specified The Discover Results dialog box displays the following information Device Name N...

Page 79: ...information on users user groups servers server groups and devices in your AMX switching system configuration To find an entity 1 Click Admin Tools Find 2 Select an entity from the Select Entity drop...

Page 80: ...s in the database or Select Server s to display all the servers in the database 3 In the Remove Device box select the matrix switch you wish to delete from the database and click Remove or In the Remo...

Page 81: ...n user information has been modified and or user to server permissions have been modified There was a network error which prevented the modifications from successfully replicating across the entire sy...

Page 82: ...selected devices one at a time or Click Parallel to update all devices at one time NOTE Using Parallel mode enables you to complete updates in less time NOTE You must update the firmware of the AMX sw...

Page 83: ...s well as automatically backing up the user database at certain events It allows administrators to take a snapshot of their configuration as it currently exists and saves that file to a directory sepa...

Page 84: ...the master of the new system to retrieve its database and overwrite the AMWorks software database Refresh the AMWorks software GUI with new database Changing network environments Before changing netwo...

Page 85: ...e is no network connection the AMWorks software displays a message dialog box prompting you to work offline Clicking the Yes button enables you to modify the offline database Clicking No provides you...

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Page 87: ...ware Once users have been created and access rights have been assigned a user who is remotely logged into the system will be authenticated against the remote authentication server and server access pe...

Page 88: ...ntication are optional If the Primary field is empty fields in the Secondary and DNS sections of the dialog box will be disabled 5 The entry in the Port field is the port number for the primary and se...

Page 89: ...ion server when a user attempts to log in NOTE The LDAP Configuration interface including the Server Parameters and Search and Query Parameters tabs will be enabled only if AMX switches support LDAP a...

Page 90: ...ourDomainName dc com NOTE At a minimum you must replace the yourDomainName text with a valid domain name for your Authentication server 8 In the UID Mask field type the text to be used as a user ID se...

Page 91: ...ation AMWorks software and AMX switches on same network segment The configuration shown below is the simplest configuration for an AMX switching system All nodes are on the same physical network and t...

Page 92: ...t physical network segments The AMWorks software will be able to automatically discover the matrix switch at node 2 The AMWorks software may be able to automatically discover the matrix switches at no...

Page 93: ...t uses a public communication infrastructure and a firewall Despite these limitations the AMWorks software administrator can manually add all of the matrix switches located at nodes 2 3 and 4 because...

Page 94: ...up of resources associated with a particular user station under disconnect conditions Discovery The mechanism used by AMWorks software to automatically determine the matrix switches on the AMX switchi...

Page 95: ...l servers in the group Synchronization indicator The status bar at the bottom left corner of the window that indicates the AMWorks software synchronization status System synchronization A feature of A...

Page 96: ...s that exist on the same physical network segment and on the same subnet as the AMWorks software may be automatically discovered The AMX switches must have the same configuration config ID as the AMWo...

Page 97: ...d emulation and layout selection The Emulation and Layout fields enable you to select a keyboard emulation and a country code layout for devices in the AMX switching system To select a keyboard emulat...

Page 98: ...y need to press the key twice to enter the character See LDAP usernames and passwords on page 90 for more information Usernames and passwords may not contain spaces quotation marks or exclamation poin...

Page 99: ...applies to users that exist in the system If a user exists in one system database and does not exist in another system database the user will be added to the second system database with existing user...

Page 100: ...more than 295 users are detected by the AMWorks software during merge synchronization the process is aborted and a failure message displays at the end of a merge synchronization For more information...

Page 101: ...Full Access rights to individual servers A user can be a member of a number of user groups and can also be given different access rights to a number of server groups A user can also be assigned indiv...

Page 102: ...o access to all other servers If a server is removed from the Accounts Servers server group the user will no longer have any access to this server CAUTION After you have created user and or server gro...

Page 103: ...updating devices in an undetermined state As a result the update continues until it completes Devices are not updated in the tree view Table 1 7 Troubleshooting Devices Are Not Updated in the Tree Vie...

Page 104: ...nd does not work if the local PC s UDP or TCP protocols are disabled Enable the local PC s UDP port 9737 or TCP port 9734 protocols This operation may be performed through a router firewall or operati...

Page 105: ...an AMX switch instead of stored in the AMWorks software all user and server groups will be automatically removed Users that were associated with groups will maintain their system wide effective rights...

Page 106: ...automatically discovered Perform another synchronization to return the system to a synchronized state An existing AMX switch has been removed from the system Perform another synchronization to return...

Page 107: ...o work offline or Click No on the Startup Error dialog box Run the Discover Devices and Synchronize System Database commands or Fix the network problems then restart the AMWorks software System synchr...

Page 108: ...ftware is busy accessing the database during an operation and receives a request to access the database for another operation The Unable to Connect to Database message box displays Table 1 17 Troubles...

Page 109: ...e Firmware Update dialog box under Device Type select the type of user station If a device named InBootloader displays in the Devices list update to the most current firmware See Updating Firmware on...

Page 110: ...ch configuration Dual AMX matrix configuration is supported on AMX5111 AMX5121 or AMX5130 user stations If you are using any of the supported user stations please ensure the firmware is updated to the...

Page 111: ...ssue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the proced...

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Page 113: ...land Tel 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany G...

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