Avocent AMWorks, Installer/User Manual

Page: 109 / 113

Appendices 101
User does not hear sound
Table 1.19: Troubleshooting - User Does Not Hear Sound
Cause Recommended Solution
The connected devices may not be capable of
supporting multimedia or multimedia may not be
enabled in the AMWorks software. Ensure that all connected devices can support the
multimedia feature and the multimedia settings in the
AMWorks software are enabled for the user.
User station displays in connection table, not in tree view
Table 1.20: Troubleshooting - User Station Displays in Connection Table, Not in Tree View
Cause Recommended Solution
An attempt to update the firmware on a user station
has resulted in the device running from boot code.
Update the user station firmware. In the Firmware
Update dialog box, under Device Type, select the type
of user station. If a device named InBootloader
displays in the Devices list, update to the most current
firmware. See
Updating Firmware on page 74 for
more information.
User station gets “lost” after attempting to update it
Table 1.21: Troubleshooting - User Station Gets “Lost” After Attempting to Update It
Cause Recommended Solution
An unsuccessful attempt to update the firmware
on an AMX user station has resulted in the
device running from boot code. The AMWorks
software is no longer able to communicate with
the device.
Perform a system discovery. The AMX user station
will display in the AMX switch connection table in the
AMWorks software. It still may not display in
the Device tree view. Attempt to update the firmware on this
device again. For more information, refer to
User station displays in connection table, not in tree view on
page 101.