Avery Dennison SNAP 700, Operator'S And Service Manual

Page: 80 / 153

80
User’s Manual—SNAP™ 700 Printer
Printer says “Boot Error 4”
or “Hardware error 4.
Printer requires service”
or “Cannot
communicate with the
MCB. Change the MCB”
during power up.
(Message depends on
software version.)
1) PCB failure 1) Replace MCB Board
2) Motherboard Failure 1) Replace motherboard
Printer says “Running
Backup Operating
System. Please
upgrade” after power
up. (Message depends
on software version.)
1) Upgrade failure 1) Upgrade to the latest operating system.
Printer says “Running
Safe Operating System.
Please upgrade” after
power up. (Message
depends on software
version.)
1) Software failure 1) Upgrade to the latest operating system.
NOTE: The safe operating system will run
the printer, but it does not have the latest
features and improvements. Upgrade as
soon as possible.
Machine does not receive
data.
1) Communications cable is
loose or unconnected.
1) Check and secure both ends of the serial
cable with the thumbscrews.
2) Incompatible communication
cable
1) Ensure the communication cable is a null
modem serial cable with DB9F connector.
3) Machine is not powered on or
has not completed
diagnostics tests.
1) Power machine on and wait until machine
ready light is on. Re-download data.
4) Data sent to wrong printer. 1) In PCMate Platinum change to the printer
where the data is intended to be sent.
5) Configuration incorrect in
PCMate Platinum .
1) Reconfigure PCMate Platinum for AVERY
DENNISON PCL printer as per your
PCMate Platinum manual.
6) Faulty Mother Board 1) Replace the Mother Board.
IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.