• CLS tld hta fna mwa cnia ccsa mra nama
• HUNT 2000—Hunt to HMS Pilot Number
2. Ensure Guest telephones have the following settings:
• CLS tld lpa hta fna mwa cnia ccsa mra nama
• HUNT 2000—Hunt to HMS Pilot Number
• FTR fdn 2000—Forward to Voicemail Pilot Number
Important:
HMS 400 does not support the default Message/Inbox soft keys. Soft keys can
be suppressed by applying Product Enhancement Patch MPLR 24565.
Creating an ACD queue
About this task
Use ACD queues to access voice mail services. You can create one ACD DN for each service.
Create an ACD queue that forwards calls to the HMS 400 pilot number created in
on page 30.
Prerequisites:
• Print the list of HMS 400 Services (Entry Points).
Procedure
1. At a command prompt, type
LD 23
and press
Enter
.
2. At the
REQ
prompt, type
NEW
and press
Enter
.
3. At the
TYPE
prompt, type
ACD
and press
Enter
.
4. At the
CUST
prompt, type
0
and press
Enter
.
5. At the
ACDN
prompt, type
7000
(or any number you want to assign) and press
Enter
.
6. Press
Enter
until the
MAXP
prompt appears.
7. At the
MAXP
prompt, type
1
and press
Enter
.
This number creates one agent but forwards all callers to the NCFW number.
8. Press
Enter
until the
NCFW
prompt appears.
9. At the
NCFW
prompt, type the HMS 400 pilot number.
10. Press
Enter
until your changes are saved.
Creating an ACD queue
Avaya Hospitality Messaging Server 400 Installation and Commissioning
March 2012 35
