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Answering system
About the answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those recorded on its built-in digital answering system and those
recorded in your telephone service provider’s voicemail (fees may apply). Your
telephone’s built-in digital answering system messages and voicemail messages
are separate. Each alerts you to new messages differently.
If
and
XX New messages
display on the telephone base and handsets,
there are new messages in the built-in answering system. To listen to
messages recorded on your digital answering system, press
/PLAY/
STOP
on the telephone base. To listen to messages with a handset, see
To listen
to messages on a cordless handset
on page 122.
If and
New voicemail
display on the handset and the telephone base,
your telephone service provider is indicating that it has new voicemail for
you. To listen to your voicemail, dial an access number provided by your
telephone service provider, followed by a security code or PIN.
Some service providers bundle or combine multiple services like voicemail and
call waiting, so you may not be aware that you have voicemail. To check what
services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than the answering system, turn off the
answering system. To use the answering system rather than your voicemail
service, contact your telephone service provider to deactivate the voicemail
service.
Use the answering system and voicemail together
You can also use the telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers,
as described below. To learn how to program your voicemail settings, contact
your telephone service provider. Then, if you are on a call, or if the answering
system is busy recording a message and you receive another call, the second
caller can leave a voicemail message.
Set the answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set the answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead of
rings. In this case, allow six seconds per ring when determining the
appropriate setting.
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