Troubleshooting
158
Synapse SB67035 Deskset User’s Guide
Back to Contents
The cordless headset registration is not working.
Poor audio quality. Speech is cutting out.
HEADSET key on Deskset does not work.
MUTE key on the Deskset does not mute the headset.
Probable Cause
Corrective Action
The headset and the Deskset
are not communicating with
each other.
Confirm that you have placed the headset in the
charger before you press
on the
Deskset.
If registration does not start, try lifting the
headset out of the charger for a few seconds
before placing it back.
Register
Probable Cause
Corrective Action
The headset is almost out of
range or is experiencing
interference.
You may be close to being out of range. Try
moving closer to the Deskset.
Other electronic products can cause interference
with your headset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices.
If the problem persists, check audio quality on the
Deskset and/or contact your system
administrator.
Probable Cause
Corrective Action
Headset is in the charger or
powered down.
Confirm that the headset is out of its charger
before you press
HEADSET
.
Confirm that the headset has sufficient power. If
the headset does not respond and the blue light
does not blink, the battery may have no charge.
Place the headset in the charger for at least six
hours.
Probable Cause
Corrective Action
MUTE
keys on Deskset and
headset operate separately.
None. Only the
MUTE
key on the headset mutes
calls. The
MUTE
key on the Deskset does not
work with the headset.
