Call Management
43
Synapse SB67035 Deskset User’s Guide
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Putting a Call on Hold in Call Appearance Mode
To hold calls and manage held calls:
1. When you are on an active call, press
HOLD
.
The Held Call Appearance icon
appears next to the highlighted call.
After the call has been on hold for a delay period set by your system
administrator (the default setting is three minutes), the Deskset reminds you with
a brief ring every 30 seconds.
When a call is on hold, you can use the Deskset Menu to access other functions.
When a call is on hold, you can also press any soft key to perform that action.
2. To take the call off hold, highlight the call and press
SELECT
, or press the associated
Call Appearance key.
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To retrieve held call, press key next to
icon.
Lifting the corded handset, or pressing
SPEAKER
or
HEADSET
, takes you off
hook on an idle line; it does not take the highlighted call off hold.
