Call Management
45
Synapse SB67035 Deskset User’s Guide
Back to Contents
Transferring a Call in Call Appearance Mode
You can transfer an active or a held call to:
an internal extension or external number
an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox
an Auto Attendant
a Call Queue or Ring Group (if available).
The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
“unsupervised” transfer. If you talk to the transfer recipient before completing the
transfer, you are making a “supervised” transfer.
You can transfer a call to an external number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
To transfer a call:
1. Press
f
rom the active call screen
.
The call
is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
dial an external number (as shown below) or an extension, or make a call from
a list by pressing
or
.
Transfer
12:30PM Thu Feb 25 2010
232-555-0176
Awaiting Transfer
Make a call, retrieve a call, or choose
transfer destination from a list.
Quick
Dial
ParkList
ExtList
Vmail
More 1/2
Active Call
Transfer Setup
Press
Transfer
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 0:11
Transfer
Conf
Quick
Dial
Park
More 1/3
ExtList
ParkList
12:30PM Thu Feb 25 2010
232-555-0176 Awaiting Transfer
2325557
To call, lift receiver, or press SPEAKER,
HEADSET, or key next to icon.
Pause
Call
Store
Backspc
Quick
Dial
