Troubleshooting
160
Synapse SB67035 Deskset User’s Guide
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The Deskset shows no indication that the headset is on a call.
A buzzing sound on my cordless headset.
Unable to deregister cordless headset.
Probable Cause
Corrective Action
The headset is registered to
another Deskset. If others
are using headsets in your
vicinity, someone may have
accidentally registered your
headset to their Deskset.
If nearby people have headsets, they may have
accidentally registered your headset to one of
their Desksets.
a. Verify that a headset is registered to your
Deskset. On the Deskset, press
MENU
–>
2
–>
6
(Call Appearance mode) or
MENU
–>
2
–>
5
(Line Appearance mode). If the headset
is registered, the screen indicates
Cordless
Headset is currently Registered
.
b. If a headset is registered, it may not be yours.
Deregister your headset from the Deskset,
and ask all users in the vicinity to deregister
their headsets. At a Deskset, press
MENU
–>
2
–>
6
–>
(Call Appearance mode)
or
MENU
–>
2
–>
5
–>
(Line
Appearance mode).
c. Start the registration process again, but with
one user at a time registering a headset. At a
Deskset, press
MENU
–>
2
–>
6
–>
(Call Appearance mode)
or
MENU
–>
2
–>
5
–>
(Line Appearance mode).
DeReg
DeReg
Register
Register
Probable Cause
Corrective Action
Noise interference.
Move the headset at least 12 inches away from
the Deskset.
Other electronic products can cause interference
with your cordless headset. Try using your
headset as far away from these types of
electronic devices as possible: television sets,
microwaves, or other cordless telephones.
Probable Cause
Corrective Action
The Deskset is unavailable
(powered off, out of range, or
removed from the system).
Deregister the headset at the headset. Press:
VOL+
–>
MUTE
–>
VOL–
–>
MUTE
–>
VOL+
–>
VOL–
–>
MUTE
.
