AT&T MERLIN MAIL, System Programming And Maintenance Manual

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Overview
Bilingual Mode Multilevel Menu Example—English Speaking Caller and
English as the Primary Language.
The following example shows what an
English speaking caller would hear after reaching an Automated Attendant
Service that includes submenus and pre-recorded announcements:
Automated Attendant Service Prompts Caller Response
You have reached the City Zoo.
Para escuchar en español, marque Ios
[*] [1] ahora.
For admission charges, press [1]
For special events, press [2]
For group sales, press [3]
For travel directions, press [4]
If you know the extension of the person you
are calling, press [8] and dial that person’s
extension.
Or stay on the line for operator assistance.
Caller ignores the Spanish
prompt to press [*] [1] —
prompts are played in English.
Caller presses [4] to get
directions — the directions
submenu plays.
If you are coming by subway, press [1]
If you are coming by bus, press [2]
If you are coming by car, press [3]
Caller presses dialpad
buttons in response to the
prompts.
After the caller selects the mode of transportation from the submenu, the next
menu level might ask the caller to enter the direction he or she is coming from
and would then play an announcement containing the requested directions.
This multilevel menu approach is useful for many businesses and agencies,
such as banks, insurance agencies, post offices, and department stores. For
example, Automated Attendant Service could be used in the banking
business. A multilevel menu allows clients to select recordings of specific
information they need, such as current loan, mortgage, or savings account
interest rates; speak directly to a loan officer or account manager; or wait for
an available customer service representative.
System Services and Features
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