AT&T MERLIN MAIL, System Programming And Maintenance Manual

Page: 120 / 224

MERLIN MAIL—ML System Programming
Automated Attendant Service Prompts Caller Response
This trip includes shipboard meals, tours, and
transfers. This trip does not include
airfare—speak to your travel agent for prices
on roundtrip airfare to Honolulu.
Dial [0] now if you need assistance.
NOTE:
Announcements must be created before the main menu or
submenus from which they are accessed.
■
Action 4—Prompted Transfer
Automated Attendant Service requires callers to enter a Selector
Code before they dial an individual extension number. Use this
Selector Code Action when the first digit of extensions is identical
to one or more Selector Codes offered in a menu.
For example, the Travel Agency has twenty agents, with
extension numbers ranging from 11 to 31. If a caller attempts to
dial extension 31 from the main menu, the caller is connected to
the Personal Travel Agent as soon as the caller enters [3] . To
avoid this, the travel agency assigned Selector Code Action 4,
Prompted Transfer, to Selector Code 8 and the script asks callers
to press [8] before dialing an extension number.
■
Action 5—Direct Extension Transfer
Automated Attendant Service lets callers dial individual
extensions or calling groups directly from the menu when
corresponding Selector Codes are reserved for direct extension
dialing. To use this Selector Code Action, assign Selector Codes
that are identical to the first digit of the extension number.
3-58
Programming the Automated Attendant Menus