MERLIN MAIL—ML System Programming
For example, if the extensions at the Travel Agency range from 11 to
31, and the agency wanted callers to be able to transfer directly to
any extension from the Automated Attendant Service main menu, the
Travel Agency would change its main menu so that callers would
hear the following:
Automated Attendant Service Prompts Caller Response
If you know the extension of the person you
are calling, dial that person’s extension now.
For cruises, press [4]
For corporate travel, press [5]
For personal travel, press [6]
For discounted trip information, press [7]
Or stay on the line for assistance.
Caller presses dialpad
buttons to select a menu
option.
In the previous example, note that Selector Codes 4 through 7 were used for
menu options so that 1, 2, and 3 could be reserved for direct dialing of
extensions.
Programming the Automated Attendant Menus
3-59
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
