103
Below are a few possible reasons why this may be occurring:
•
Windows version is pre -Windows 2000 service pack 4. Use a more recent version
of Windows.
•
ActiveX controls have been disabled.
•
The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of
DirectX.
•
The camera is having network connection errors.
•
Web access may be setup incorrectly.
•
The username or password may be incorrect.
7. Web Access live view is only displaying a static picture.
Below are a few possible reasons why this may be occurring:
•
The network speed is not enough to transfer video data via web access.
•
The client PC may have limited resources.
•
Multicast mode may be causing this issue.
•
A privacy mask or screensaver may be enabled.
•
The logged in user may not have enough rights to monitor real-time playback.
•
The camera’s local video output quality is not enough.
8. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
•
The network is not stable.
•
There may be an IP address conflict.
•
There may be a MAC address conflict.
•
The PC or camera network card may be defective.
•
The Ethernet cable is too long
9. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
•
An alarm may be setup incorrectly.
•
An alarm output may have been manually opened.
•
There may be an er
ror in the camera’s firmware.
10. Alarms are not working.
Below are a few possible reasons why this may be occurring:
•
The alarm is not setup correctly.