Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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Chapter 4: Recording the Greetings 65
the Mailbox window of Amanda Administrator or the Dir Name 1 and Dir
Name 2 fields on the Users screen.
For example, “Mary” translates to 6279, while “Jo Ann” translates to 56266.
When Amanda matches a Directory Name, she plays the Name and
Extension recorded for that mailbox. Therefore, it is very important that
users record their Name and Extension. For example, Eric Cantona might
record “Eric Cantona, Extension 124.” If a user has not recorded a Name and
Extension, Amanda plays the mailbox number instead (for example,
“Extension 1–2–4”).
The initial 411 recording that comes with Amanda is:
“Enter the first few letters of the name of the person you are calling. For the
letter Q, use 7, and for the letter Z, use 9.”
As Amanda searches for matches, any spaces or punctuation in the name are
ignored. If there are several matches, Amanda plays all of them. When a
caller enters a name that is not in the directory, Amanda says, “I’m sorry. I
could not find a match for your entry.”
If you set the tmo_dir_transfer configuration option to a number greater than
0, you have additional prompts.
The prompt after each match is: “To be transferred to this extension, press *.
Otherwise, press # to continue.”
If you are selecting a recipient for voice mail, the prompt is: “To select this
extension, press *. Otherwise, press # to continue.”
When there are no more matching directory entries, the prompt is: “To
search the directory again, press *. Otherwise, press #.”
To record a different set of directory instructions:
1. Access Amanda as mailbox 411 or whatever mailbox is the equivalent
of the Employee Directory mailbox.
2. Press 2 to change the greeting.