Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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6 Administering Amanda@Work.Group/DOS
By default, Amanda starts with mailbox 990, known as the Company
Greeting mailbox. Amanda plays a very short greeting for that mailbox,
which is something similar to “Thank you for calling The Amanda
Company.”
The Done Chain field, one of the fields associated with mailbox 990, causes
Amanda to route the call to mailbox 991, known as the Caller Instructions
mailbox—unless the caller enters the DTMF (touch tone) digits for another
mailbox, such as Ralph’s 123. The greeting Amanda plays for mailbox 991 is
a menu of choices (for example, “For sales, press 1. For customer support,
press 2….”). If the caller presses a number from the menu, Amanda routes
the call to the mailbox associated with that menu number.
The Caller Instructions mailbox (by default mailbox 991) is very important
because the caller returns to it if all else fails. It is what keeps the caller from
becoming lost in the system.
You don’t have to use mailboxes 990 and 991, but it is very important that
you use two mailboxes. The first should always provide a very short general
greeting. The second should be a very specific set of instructions or a menu
that allows the caller to reroute himself. The caller can hear it under a variety
of circumstances. The second mailbox must be the value stored in the first
mailbox’s Done Chain field.
You can use these two mailboxes for all calls coming into Amanda, or you
can use two different mailboxes per port. This allows you to have a separate
general greeting and set of instructions for each port.
Mailboxes that Provide Information
An information mailbox (such as 990 or 991) does not accept messages from
callers; instead, its greeting is played to callers to provide them with various
pieces of information, such as the company’s hours of operation, location,
and so forth. No real user or telephone extension corresponds to this kind of
mailbox.