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Amanda [email protected]/DOS, Administrator'S Manual

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14

Administering [email protected]/DOS

Customer Service and Support

The Amanda Company provides customer service and support Monday 
through Friday from 8:00 

A

.

M

. to 8:00 

P

.

M

. Eastern Time, except holidays

. 

Customer Support:

(800) 800–9822

For sales, contact The Amanda Company at the East Coast office.

Dealer Sales:

Telephone:

(800) 410-2745

Distribution Sales:

Telephone:

(800) 410-2745

International Sales:

Telephone:

(203) 744-3600

International Support:

Telephone:

(203) 744-0860

Web Site:

http://www.taa.com

End User Support

End user support covers the actual usage of Amanda through the telephone, 
such as picking up messages, sending messages, changing greetings, and 
using distribution lists. Registered Amanda sites receive free end user 
support for the life of their systems. Be sure to send in your registration card!

System Administration Support

System administration support covers the configuration of Amanda; such as 
setting up mailboxes, programming notification, setting automatic schedule 
changes, and creating reports. Registered Amanda sites receive free system 
administration support for up to six months after the installation. Be sure to 
send in your registration card!

Summary of Contents for [email protected]/DOS

Page 1: ...Administering AmAndA Work Group DOS Version 7 xx Administrator s Guide Edition 7 01...

Page 2: ...anship for a period of 90 days from the date the software is delivered If a defect in the media should occur during this period you may return the media to The Amanda Company and The Amanda Company wi...

Page 3: ...t apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state This Agreement shall be governed by the laws of the State of California w...

Page 4: ...formation Because Amanda is re ferred to as she callers and users are referred to as he user Someone with an extension that Amanda transfers calls to and or stores messages for A user can access Amand...

Page 5: ...ontrol Call Processing 5 Mailboxes that Provide Information 6 The Power of Mailboxes 7 Processing Calls and Mailboxes 7 Processing a Call 8 Processing a Mailbox 10 Customer Service and Support 14 End...

Page 6: ...g Files 34 Using the Main Screen 36 Menu Bar 37 General Information 38 Resetting Ports 40 Resetting the Date and Time 41 Copying Files 42 Chapter 4 Recording the Greetings 43 Calling Amanda 43 Recordi...

Page 7: ...83 Modifying an Existing Mailbox 84 Moving from One Mailbox to Another 85 Deleting an Existing Mailbox 86 Finding Mailboxes that Match Certain Criteria 86 Naming Groups and Greetings 88 Mailbox Field...

Page 8: ...37 Modifying Templates 138 Disabling a Notification Record 141 Changing Notification Telephone Numbers 142 Examples of Notification Methods 143 Controlling a Message Light 143 Using U and V instead of...

Page 9: ...ilbox 189 Administering Amanda by Telephone 189 Managing System Announcements 190 Changing the Busy Hold Music 191 Locking and Unlocking Mailboxes 191 Resetting Mailboxes 192 Listening to System Statu...

Page 10: ...n Lines of Text Files 208 Performing Operations at Shutdown 208 Reviewing Installation History 209 Appendix A Setup Sheets 213 Company Greeting Example 213 Caller Instructions Example 214 Mailbox with...

Page 11: ...talled must be used only for Amanda Depending on what lines from your PBX are connected to Amanda and when calls are sent to Amanda to be processed Amanda can serve you or your customer in a variety o...

Page 12: ...s a voice messaging center Amanda takes messages and allows users to send store and forward messages increasing productivity and enhancing inter office communication In this case the telephone switchi...

Page 13: ...allow other users to access Amanda via their workstations in addition to their telephones you must purchase a license for each user Besides the usual user options such as listening to messages and cha...

Page 14: ...and how Amanda processes each mailbox based on the contents of fields associated with it The others allow you to process messages place calls and manage your personal mailbox Amanda Messenger Allows u...

Page 15: ...Amanda Administrator if using Amanda as a voice server The administrator can view all the fields associated with the mailbox at the same time and move easily from the fields for one mailbox to the fie...

Page 16: ...if all else fails It is what keeps the caller from becoming lost in the system You don t have to use mailboxes 990 and 991 but it is very important that you use two mailboxes The first should always p...

Page 17: ...h number on the menu 1 9 and 0 Amanda processes that mailbox when the user or caller selects the corresponding menu number For example if a caller is in mailbox 100 and mailbox 100 maps the menu numbe...

Page 18: ...n field for the current mailbox unless the caller enters an extension Amanda translates the digits that the caller enters whether an exten sion or a number from a menu to a mailbox and continues proce...

Page 19: ...Chapter 1 Introducing Amanda 9 Call Processing Diagram...

Page 20: ...shows a typical call starting with Amanda dialing a user s extension and ending with the call being answered busy or not answered after a number of rings The right column of the first page outside the...

Page 21: ...Chapter 1 Introducing Amanda 11 Mailbox Processing Diagram...

Page 22: ...12 Administering Amanda Work Group DOS Mailbox Processing Diagram continued...

Page 23: ...Chapter 1 Introducing Amanda 13 Mailbox Processing Diagram continued...

Page 24: ...w taa com End User Support End user support covers the actual usage of Amanda through the telephone such as picking up messages sending messages changing greetings and using distribution lists Registe...

Page 25: ...a turnkey system Qualified Amanda marketing partners and solution providers who are in good standing receive installation support for any system Application Support Application support covers extended...

Page 26: ...16 Administering Amanda Work Group DOS...

Page 27: ...switch from standalone mode to server mode Press Enter From the DOS prompt C AMANDA you can type SERVER or AVER and press Enter to see what mode Amanda is in If it is already in the mode you want typ...

Page 28: ...s allows for unattended operation If Amanda is in voice server mode you see Amanda Work Group DOS is now up and running Type s to begin shutdown If Amanda is in standalone system mode she displays the...

Page 29: ...file that runs Amanda It is found in the root directory C Use JOVE or another editor to change the line that starts with the name of Amanda s executable RAMANDA I Runs Amanda in what is called demonst...

Page 30: ...shutdown For information about automatic shutdowns see Installing Amanda Work Group DOS To shut down Amanda 1 Do one of the following If Amanda is running as a standalone system Press Alt S If Amanda...

Page 31: ...nter 3 Now that the DOS prompt reads C AMANDA type setup Press Enter The Configuration Utility menu appears 4 Press 4 if your system uses Brooktrout voice boards or 2 if your sys tem uses The Amanda C...

Page 32: ...aylight savings This string follows the convention used to identify time zones on PCs This string has three parts which are constructed as described below PST8PDT is used as an example in the descript...

Page 33: ...hat pertain to Amanda Monitor If you are running Amanda as a standalone system you use the Main screen for this purpose The icon to the left indicates the sections of this chapter that pertain to the...

Page 34: ...Amanda group The Monitor Logon dialog box appears 2 Click Network Settings The Network Settings dialog box appears Its default settings which are AMANDASERVER for the Server Name and 0 for Local Area...

Page 35: ...isplays general information about the system Its menus and toolbar allow you to modify the main window and more importantly trace system activity You can run Amanda Monitor minimized on your desk duri...

Page 36: ...the menu bar Amanda Monitor displays general information about your Amanda system Started The date and time in 24 hour format at which Amanda was last started Shutdown The next time Amanda is schedule...

Page 37: ...neously This will help in deciding when to add more ports No of calls taken The total number of answered calls since the last start up Total mail boxes The total number of mailboxes currently defined...

Page 38: ...s you to start Amanda Administrator from Amanda Moni tor Log On Allows you to log back on to Amanda Voice Server if you have been disconnected Exit Ends your Amanda Monitor session You can also use th...

Page 39: ...window Trace to File Allows you to Start and Stop saving trace information from the voice server to the current file You can also view the trace file while it s running by selecting View Once the trac...

Page 40: ...on the Amanda system without shutting down the system Resetting a port forces a hangup and changes the port s status to IDLE CAUTION Anyone using the port being reset will be disconnected without warn...

Page 41: ...days trace files and insure that the trace files are written to disk Otherwise if the system is crashing a trace file could be lost in the crash From Amanda Monitor you can create trace files on your...

Page 42: ...ry where Amanda Monitor is installed 2 On the Administer menu click Trace to File then View to view the file in NotePad or another default Windows editor 3 To stop tracing do one of the following On t...

Page 43: ...anda Monitor To display a list of mailboxes 1 On the Administer menu click Mailboxes The Voice Server Mailboxes dialog box appears For example 122U means that Mailbox 122 is using one of the client pr...

Page 44: ...it Resetting the Date and Time You can reset Amanda s date and time while she is running To reset the date and time 1 On the Administer menu click Time The Voice Server Date and Time dialog box appear...

Page 45: ...1 On the File menu click Copy The Copy dialog box appears 2 Indicate the name and location of the file to be copied If the file is on your workstation or network you can click Browse to locate the fil...

Page 46: ...x files with Amanda Fax Using the Main Screen If you are using Amanda as a standalone system you use the Main screen on the computer that runs Amanda If you are using Amanda as a voice server you use...

Page 47: ...UP 104 10 53 15 A 128 HANGUP 17 10 53 4 A 146 LOGIN 97 10 50 16 A 124 LOGIN 16 10 49 5 A 990 GREETING 83 10 53 17 A 101 BUSY 15 10 53 6 A 165 BUSY 71 10 53 18 A 119 GREETING 14 10 50 7 A 991 GREETING...

Page 48: ...Amanda followed by the current version of the driver Usage The percentage of CPU idle time This fluctuates and is heavily dependent on the kind of CPU as well as the activ ity of the voice ports the m...

Page 49: ...s for your fax modem are not accurate Port The number of each port followed by a letter indicating the mode that port is in A answer or N notification mode Mailbox The current mailbox being accessed o...

Page 50: ...on hold IDLE Not processing a call LOGIN Processing a user who has logged on to hear messages MAIL Delivering messages MENU 1 8 Menu command selected from top level menu MENU TOP Menu level for the u...

Page 51: ...T to start the trace Stop the trace by pressing Alt O or Esc Resetting the Date and Time You can reset Amanda s date and time while she is running To reset the date and time 1 From the Main screen pr...

Page 52: ...ocation on the system to another To or from a floppy disk To copy a file 1 From the Main screen press Alt F 2 Type the password The default is AMandA with only the first two and the last letter capita...

Page 53: ...for which a greeting is to be recorded The following examples use mailbox 990 for recording the Company Greeting You use mailbox 991 to record the Caller Instructions and so forth You access Amanda d...

Page 54: ...other mailbox 3 Enter mailbox 990 and press Amanda now accepts the security code To call Amanda without integration 1 Dial Amanda s pilot number 2 After Amanda answers press 3 Enter mailbox 990 and pr...

Page 55: ...record the greeting 5 Press as soon as you finish speaking 6 After any recording you can Review the recording by pressing 1 Rerecord by pressing 2 Add to the end of the recording by pressing 3 Cancel...

Page 56: ...ternoon thank you for calling Company Name Play it from 12 to 5 30 P M Monday through Friday Greeting 3 After hours Greeting Thank you for calling Company Name Our office is now closed Play it from 5...

Page 57: ...It shows the scheduling records for an Amanda system that was initialized May 23 1997 just before a three day weekend for American Memorial Day holiday To play greeting 1 on weekday mornings greeting...

Page 58: ...the Auto Scheduler window shows the settings for the first scheduling record This record starts greeting 1 Greetings 2 and 3 have similar settings Notice that you select the time using A M and P M bu...

Page 59: ...ing To prevent collisions each record starts one minute later than the greeting it is overriding You can of course disable the usual greetings create only one record for greeting 4 for the holiday wee...

Page 60: ...ample Greetings for Mailbox 990 on page 46 It shows the scheduling records for an Amanda system that was initialized May 23 1997 just before a three day weekend for American Memorial Day holiday To pl...

Page 61: ...GREETING Security Code Extension Directory Name 1 Directory Name 2 NEXT 05 23 97 08 00 RNA 0 DND ON CS OFF GRT 1 DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED Enable...

Page 62: ...Y N N 0 hour s 0 minute s Next Change 05 23 97 17 30 Extension Rings 0 Do Not Disturb ON Call Screening OFF Greeting 3 The next four figures of the Auto screen show the settings for the records neede...

Page 63: ...ecessary to restrict this record to particular days of the week although you can Save Esc EXIT PgDn NEXT PgUp PREV Auto Mailbox 990 Comment GREETING Security Code Extension Directory Name 1 Directory...

Page 64: ...me 2 NEXT 05 23 97 08 00 RNA 0 DND ON CS OFF GRT 1 NEXT 05 23 97 12 00 RNA 0 DND ON CS OFF GRT 2 NEXT 05 23 97 17 30 RNA 0 DND ON CS OFF GRT 3 NEXT 05 23 97 17 31 RNA 0 DND ON CS OFF GRT 4 NEXT 05 26...

Page 65: ...08 00 RNA 0 DND ON CS OFF GRT 1 NEXT 05 23 97 12 00 RNA 0 DND ON CS OFF GRT 2 NEXT 05 23 97 17 30 RNA 0 DND ON CS OFF GRT 3 NEXT 05 23 97 17 31 RNA 0 DND ON CS OFF GRT 4 NEXT 05 26 97 08 01 RNA 0 DND...

Page 66: ...CS OFF GRT 1 NEXT 05 23 97 12 00 RNA 0 DND ON CS OFF GRT 2 NEXT 05 23 97 17 30 RNA 0 DND ON CS OFF GRT 3 NEXT 05 23 97 17 31 RNA 0 DND ON CS OFF GRT 4 NEXT 05 26 97 08 01 RNA 0 DND ON CS OFF GRT 4 NE...

Page 67: ...am a holiday that falls on a specific day of the week such as the US Labor Day first Monday of September configure the And Every field as 11 months and 29 days and restrict execution to the appropriat...

Page 68: ...ts on page 213 for greeting worksheets To record the caller instructions 1 Access Amanda as mailbox 991 or whatever mailbox is the equivalent of the Caller Instructions mailbox 2 Press 2 to change the...

Page 69: ...of greetings for the Caller Instructions mailbox usually 991 Greeting 1 Instructions during office hours For Sales please press 1 for Service press 2 for Administration press 3 for Office Hours press...

Page 70: ...g Scheduling Records on page 156 The following figures and explanations show how to schedule the two greetings in Sample Instructions for Mailbox 991 on page 59 It shows the scheduling records for an...

Page 71: ...of the Auto Scheduler window shows the settings for the first scheduling record This record starts greeting 1 Greetings 2 has similar settings Notice that you select the time using A M and P M but th...

Page 72: ...ow to schedule the two greetings in Sample Instructions for Mailbox 991 on page 59 It shows the scheduling records for an Amanda system that was initialized May 23 1997 To play greeting 1 on weekdays...

Page 73: ...STRUCTIONS Security Code Extension Directory Name 1 Directory Name 2 NEXT 05 23 97 08 00 RNA 0 DND ON CS OFF GRT 1 DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED DISABLED Enab...

Page 74: ...LED DISABLED DISABLED Enabled Change On 05 23 1997 At 17 30 Restrict To M T W T F S S YES And Every 0 month s 1 day s Y Y Y Y Y N N 0 hour s 0 minute s Next Change 05 23 97 17 30 Extension Rings 0 Do...

Page 75: ...or the letter Z use 9 As Amanda searches for matches any spaces or punctuation in the name are ignored If there are several matches Amanda plays all of them When a caller enters a name that is not in...

Page 76: ...any recording you can Review the recording by pressing 1 Rerecord by pressing 2 Add to the end of the recording by pressing 3 Cancel the recording by pressing 4 7 Save the recording by pressing 9 8 T...

Page 77: ...e mailboxes based on a template or as a copy of any existing mailbox Using a template allows you to make sure all users have the same basic call processing features You can change individual mailboxes...

Page 78: ...code for the new mailbox is dependent upon the template s security code If the template s security code is blank the new mailbox has its own mailbox number as a security code The Security Code field...

Page 79: ...hether the message was retrieved from The user s station directly Another station set or an external telephone A Messenger client on the network Use the default mailbox template to create mailboxes th...

Page 80: ...on OFF Turn Do Not Disturb off Turn Do Not Disturb s Lock on under my control Turn Do Not Disturb off Turn Do Not Disturb s Lock off 3 When Amanda screens calls she tells you who is calling and lets y...

Page 81: ...d on who it is for This is primarily for people who share telephones YES Turn on both Call Screening and Identify Called Party or set Screen Calls to ON and ID Call to YES Amanda can tell the user eit...

Page 82: ...rds for the user if the user requests to be called at his extension an outside number or a pager when he has messages The current status of user options For example the mailbox remem bers whether Do N...

Page 83: ...es for further process ing For example the greeting may list other informational mailboxes For directions press 22 The greeting may suggest users mailboxes For more information dial Mary at extension...

Page 84: ...stem administrator mailbox mailbox 999 in the Password text box The default security code is 999 but you should change that 5 Click OK The mailbox List dialog box lists all the mailboxes currently in...

Page 85: ...sting mailbox click Copy type the number for the mailbox type the number for the first and last mailbox in the range these two num bers can be the same click OK then select one of the newly cre ated m...

Page 86: ...splays the Mailbox window Auto Schedul er Displays the Auto Scheduler window Notify Displays the Notify window Report Displays the most recently created report if there is one Display Allows you to di...

Page 87: ...of mailboxes Status Clicking Status or pressing Alt S displays the sta tistics for the current mailbox To exit select OK Report Design Report Allows you to design a new report or load and mod ify a p...

Page 88: ...o the previous mailbox Go to the next mailbox Search for mailbox s with specific settings Displays the Mailbox window Displays the Auto Scheduler window Displays the Notify window Displays the Report...

Page 89: ...oktrout voice boards type a com ment in the Comment text box Use up to 17 characters For example for an information mailbox you might refer to the menu or data the mailbox provides If your Amanda syst...

Page 90: ...mailbox has been configured as the employee direc tory they are normally instructed to enter the first few letters of the first or last name of the person they wish to reach 7 Type the user s last na...

Page 91: ...or for some other reason has no onsite telephone can still have a mailbox Create a personal mailbox for that user Then log on to the mailbox to turn on Do Not Disturb Creating Mailboxes Automatically...

Page 92: ...ype the first and last numbers in the range of DNs in the Lowest Directory Number and Highest Directory Number text boxes respectively Then click OK The message Your request has been successfully rece...

Page 93: ...eeting 1 for mailbox 122 and goes to mailbox 999 s Extension field for an immediate hangup This last example uses the Token Programming Language For more details see Installing Amanda Work Group DOS C...

Page 94: ...g box appears TIP If the Mailbox window already displays the mailbox to be copied on the Edit menu click Copy 3 Type the number for the first mailbox in the range in the Start At text box 4 Type the n...

Page 95: ...at are the result of the search You can select any mailbox regardless of order from the list of all the mailboxes or all the mailboxes that match the search criteria However you can identify the mailb...

Page 96: ...elete any existing mailbox To delete a mailbox 1 From the Mailbox window click the button after the current mailbox The Mailbox List dialog box appears 2 Select one or more mailboxes to be deleted 3 C...

Page 97: ...he Mailbox window becomes blank with none as the mailbox 3 Do any combination of the following Select or clear the appropriate check boxes For example you might select the Do Not Disturb check box and...

Page 98: ...dit menu click End Search Naming Groups and Greetings Amanda Administrator allows you to name your groups and greetings The name should help you remember what the group or greeting is for Each name ca...

Page 99: ...you are using a Brooktrout voice board this field is provided for you as a notation field Its maximum length is 17 characters Set Name If you are connected to a Norstar KSU using the Amanda Company vo...

Page 100: ...of 65 characters Directory Name 1 Amanda uses this information to automatically build her 411 direc tory Normally you put the user s first name in this field Leave this field blank for mailboxes whic...

Page 101: ...27 has 127H in the Extension field Amanda transfers all calls to mail box 127 to extension 127 and immediately ends her participation in the call Another method of screening calls is called Modified C...

Page 102: ...ther RNA Max Length Lock Indicates which of the user s recorded greetings becomes the RNA Ring No Answer greeting Amanda plays this greeting when any of the following is true Do Not Disturb is selecte...

Page 103: ...sed transfer she plays a connection tone that only the called party can hear before she connects the caller When Identify Called Party is selected Amanda plays the Name Extension recording of the mail...

Page 104: ...ar to the RNA chain field Amanda uses the Busy Chain when a dialed extension is busy When not blank the mailbox specified must both exist and share at least one group with the current mailbox Delay Ti...

Page 105: ...a Administrator Saved The date and time that the mailbox was last saved This appears in the Status window in Amanda Administrator Messages Current The total number of messages currently in the mailbox...

Page 106: ...on This appears in the Status window in Amanda Administrator Logins Shows the total number of times the User logged on to this mailbox This appears in the Status window in Amanda Administrator Notifie...

Page 107: ...last letter capitalized The Users screen appears The word Users is in the upper right corner of the screen The Mailbox field is empty and the Basic Options con tains the default values for a new mail...

Page 108: ...SYS Max 45 sec 7 8 9 IDCall NO D T YES Name Ext YES 0 Created NEVER Conn Secs 0 Statistics Started NEVER Saved NEVER User Secs 0 Calls 0 Last NEVER Messages Transfers 0 Last NEVER Current 0 0 new 0 se...

Page 109: ...ailbox Field Ref erence on page 89 for more details Chains and Menus Just below the User Information and on the right side of the screen opposite the Basic Options The fields in this area control what...

Page 110: ...save your changes using Alt S before returning to the Mailbox field You can make changes to a mailbox while Amanda is run ning However if a caller accesses that mailbox or if the user makes changes t...

Page 111: ...lboxes Automati cally on page 103 3 Type a security code or bypass this field by pressing Enter only 4 Type a value into the Extension field then press Enter The Extension field is perhaps the most im...

Page 112: ...e s Max field to 0 To prevent Amanda from taking a message set Store Mes sages to NO and select None for the Copy Messages To box Otherwise she records a message and stores it for the current mailbox...

Page 113: ...rs of the system To add mailboxes for new extensions without affecting those cre ated previously To update the name in the Set Name text box Autocreate does not delete mailboxes under any circumstance...

Page 114: ...essful Refer to trace out for further information If you see the message One or more Set Names could not be updated Press Enter to continue Amanda was partially successful Some of the extensions diale...

Page 115: ...a plays Greeting 1 for mailbox 122 and goes to mailbox 999 s Extension field for an immediate hangup This last example uses the Token Programming Language For more details see Installing Amanda Work G...

Page 116: ...nge then press Enter 4 Type the number for the last mailbox in the range then press Enter Amanda creates the specified mailboxes by copying the fields from the current mailbox See Using a Template on...

Page 117: ...ss Page Up to go to the previous mailbox and Page Down to go to the next If you don t know a mailbox number but can figure it out from the Dir Name fields use the following procedure to identify it To...

Page 118: ...Users screen select Alt T Amanda displays a table of currently defined mailboxes 2 Use the arrow keys to select the mailbox to be deleted 3 Press Delete 4 Amanda asks for verification Press Y D or N...

Page 119: ...command Autocreate unconditionally resets this field with the name supplied by the telephone switching system for all Directo ry Numbers DNs included in the Autocreate extension range DN is a Nortel...

Page 120: ...s maximum length is 16 characters Dir Name 2 Same as Dir Name 1 Amanda provides this second directory field to allow for second names such as last names or nicknames Its maxi mum length is 16 characte...

Page 121: ...ration option modified_call_screening When set to true default and a mailbox has both Screen Calls ON and ID Call set to YES the person who answers the call hears which mailbox the call is for and the...

Page 122: ...ber is automatically de creased or increased by 1 When the number is 0 the user has created all the Guest mailboxes that he is allowed He must delete one before creating another Current Greeting Max I...

Page 123: ...ion tone that only the called party can hear before she connects the caller When ID Call is YES Amanda plays the Name Extension recording of the mailbox that was called This is particularly useful whe...

Page 124: ...ing that Amanda waits before performing the next action either taking a message or chaining to another mailbox A value of 20 is 2 seconds The caller can still enter DTMF digits during this time For ex...

Page 125: ...en for this mailbox since its cre ation Conn Secs The total amount of seconds callers accessed this mailbox User Secs The total amount of seconds the user was logged on to this mailbox Statistics Star...

Page 126: ...116 Administering Amanda Work Group DOS Urgent The total number of urgent messages that have been received Mailbox Fields Continued Field Description...

Page 127: ...s Amanda can also perform a relay page allowing the caller to reach the user without leaving a message If you are running Amanda as a voice server you use Amanda Administrator to create edit and delet...

Page 128: ...otification If the last port is busy Amanda tries the second to last port for example port 3 and so forth With dedicated notification port 1 is used Only for notification BUT that port Cannot take inc...

Page 129: ...cord to turn the light off Users with pagers can be notified using normal or urgent notification records However if you want Amanda to ask callers for their telephone numbers and send those numbers to...

Page 130: ...ed on that template unless the change only enables or disables the record or changes the contents of the Variable field These two fields are part of a notification record but not part of a notificatio...

Page 131: ...eating a Notification Record and a Notification Template Your first notification record is created at the same time as your first notification template Any time that you need a new template you create...

Page 132: ...da Work Group DOS The Notify window appears The User Information section indicates what user you are creating the notification record for 3 Select a disabled record from the Notification Records list...

Page 133: ...te other notification records Titles must be unique 6 Select a type of notification from the Type drop down list box Pickup Notify Indicates that the user has picked up listened to all the new message...

Page 134: ...t Disk Low as the notification type from any other mailbox Amanda displays an error message Urgent Message Indicates that the user has a new and urgent message Urgent notification templates usually pa...

Page 135: ...of the scale to modify the starting time Click the and buttons at the bottom of the scale to modify the ending time 10 Use the boxes in the Execute Notify group box to indicate when and how often the...

Page 136: ...if V is used in the Method field and enable the record Otherwise you are really creating both a new template and a new record simultaneously See Creating a Notification Record and a Notification Temp...

Page 137: ...ick Yes Modifying Templates Modifying a notification template changes every record based on that template To modify a template you must select a record that is based on that template To modify a notif...

Page 138: ...n records Titles must be unique Type Select one of the five types of notification from the Type drop down list box Method Type in the appropriate tokens to execute this notifica tion This field define...

Page 139: ...modify the starting time Click the and buttons at the bottom of the scale to modify the ending time Execute Notify Define the initial delay before the interval between and the total number of times th...

Page 140: ...the Mailbox menu click Notify The Notify window appears 3 Select a notification record from the Notification Records list box 4 Clear the Enable check box 5 On the Mailbox menu click Save then Yes TI...

Page 141: ...l to return to the Notify window 5 On the Mailbox menu click Save then Yes Changing the Notification Variable by Telephone Users can change their notification variables which are usually pager numbers...

Page 142: ...ariable field Using the Notify Screen If you are running Amanda as a standalone system you manage notification records using the Notify screen The Notify Screen Save Templates Esc EXIT PgDn NEXT PgUp...

Page 143: ...of the user information from the Users screen They identify the mailbox Notification Records List In the middle of the screen It displays a one line description of each enabled notification record The...

Page 144: ...om of the screen so that you can change this record 3 To create a new record and a new template you usually select a Dis abled record If the current notification record is not Disabled press Page Down...

Page 145: ...n after 10 attempts A zero means unlimited notification attempts but The Amanda Company does not recommend using zero as a setting for this field h In the Title field type a brief description of what...

Page 146: ...ecords only for non urgent messages That means you need an urgent notification record to turn on the message light for that mailbox Press Enter to return to the Notify screen j In the Method field typ...

Page 147: ...ing template 1 From the Users screen type the number for the mailbox in the Mailbox field then press Enter 2 Press Alt N 3 Press Page Down until a Disabled record is selected from the Notifi cation Re...

Page 148: ...d saved Amanda does not allow you to access the Notify screen for that mailbox If this is a new mailbox save it before pressing Alt N The first notification record in the Notification Records List is...

Page 149: ...a template You are prompted OVERWRITE Notification record NY Press Y to change the current notification record or press N to cancel If you changed a template field you are prompted Cancel Replace Temp...

Page 150: ...less than the To field Notify After Defines the number of minutes Amanda waits be fore performing notification after the reason for no tification for example the arrival of a message occurs Range is 0...

Page 151: ...s what condition activates this notification There are five types Press F2 to see the list of types use Up Arrow and Down Arrow to select a type then press Enter to return to the Notify screen Variabl...

Page 152: ...notification record you need to change the contents of the Variable field for that record This number replaces the V token in the record s Method field You can change the number for the user or he ca...

Page 153: ...ephone switching system Controlling a Message Light Some telephone switching systems support message lights that are controlled by a special sequence of keys Suppose that the sequence 63 followed by t...

Page 154: ...tion Voice notification is commonly used instead of message waiting lights The following is an example of a notification record that calls the user s extension to inform him about his messages Type NO...

Page 155: ...The contents of the Variable field in the notification record In this case the Variable field contains the telephone num ber for the paging service A two second pause W 2 P A two ring wait for the pa...

Page 156: ...caller can press to activate relay paging The caller enters his telephone number Amanda saves the number in R and sends it instead of the number of messages to the pager A notification record can send...

Page 157: ...Variable field in the notification record In this case the Variable field contains the telephone number for the paging service A four second pause W 2 P A two ring wait for the paging service to respo...

Page 158: ...response Type NORMAL Method 9 V W 9 V P U P M Token Description 9 Number to be dialed for an outside line A two second pause V The contents of the Variable field in the notification record In this cas...

Page 159: ...in the previous example W 100 A ten second wait 100 x 1 10 sec P U P M Amanda plays the mailbox s Name Extension recording followed by the total number of messages and the number of new messages Toke...

Page 160: ...all another The telephone switching system may re quire special programming to support this Token Description 9 V W 9 V P U P M The same as in a previous example X System variable that contains the co...

Page 161: ...ent mailbox with no notification records or delete the notifica tion records from the new mailboxes The notification records attached to the template are LIGHT ON K U 1 LIGHT OFF KF 1 U The character...

Page 162: ...records are configured this way This configuration causes Amanda to execute record 1 immediately and at five minute intervals After 15 minutes if the message is not picked up she starts using record 2...

Page 163: ...he week on which Amanda can or cannot execute the records For example you can define a scheduling record for the Company Greeting mailbox 990 that tells Amanda to start playing your company s daytime...

Page 164: ...and tries to execute the record again on Sunday Because Sunday is also an invalid day Amanda waits another day and executes the record on Monday From the execution time on Monday Amanda starts the nex...

Page 165: ...users part of the mailbox template by default mailbox 997 Testing scheduling records by enabling them and verifying that the expected call processing changes do take place When testing a scheduling re...

Page 166: ...g records for individual mailboxes Creating Scheduling Records When you create a scheduling record you specify both what the record does and under what conditions it can be executed To create a schedu...

Page 167: ...scheduling record from the Scheduler Records list box An unused record has only the word disabled after its number in the Schedule Records list box 4 Select the Enable check box TIP You can double cl...

Page 168: ...record will be executed Select one of the following Select To execute the record Day Daily seven days per week Weekday Monday through Friday Month Monthly Mon Sat Every day except Sunday Year Yearly...

Page 169: ...c Do one of the following to indicate the days that Amanda can execute the record In the Execute On group box clear the check boxes for the inappropriate days For example for US Thanksgiving clear al...

Page 170: ...list box To change the RNA Ring No Answer greeting a Double click Greeting in the Schedule Choices list box The Greeting List dialog box appears b Select the greeting to be used then click OK Your ch...

Page 171: ...en there is no answer The number of rings that occur before Amanda decides no one will answer To modify an Auto Scheduler record 1 From the Mailbox window select the mailbox 2 Do one of the following...

Page 172: ...erval c Do one of the following to indicate the days that Amanda can execute the record In the Execute On group box select or clear the check boxes to allow or prevent execution on specific days of th...

Page 173: ...On the Mailbox menu click Save then Yes to save your changes Disabling a Scheduling Record You can disable a scheduling record temporarily or permanently For example if a user takes a leave of absence...

Page 174: ...manage scheduling records for individual mailboxes The Auto Screen Save Esc EXIT PgDn NEXT PgUp PREV Auto Mailbox Comment Security Code Extension Directory Name 1 Directory Name 2 DISABLED DISABLED D...

Page 175: ...ows you to exit the Auto screen and return to the Users screen User Information Just below the menu bar The fields are a copy of the user information from the Users screen They iden tify the mailbox S...

Page 176: ...he And Every fields Typically Amanda performs scheduling records on a daily basis at a specific time which means the And Every fields specify 0 months 1 day 0 hours and 0 minutes For holidays that occ...

Page 177: ...ually sorts the records in the most imminent order For example the record to be performed next is first the record whose next execution date is the farthest into the future is last CAUTION Amanda s au...

Page 178: ...r right corner of the screen 3 Press Page Up and Page Down to select the record to be modified then press Enter 4 Change any of the fields described in the following table 5 To save the scheduling rec...

Page 179: ...N for No press the spacebar Next Change Specifies the date and time that Amanda next performs the scheduled chang es This field is automatically updated by Amanda and is display only Extension Specif...

Page 180: ...5 To save your change press Alt S You are prompted OVERWRITE Auto Record NY Press Y to change the current scheduling record or press N to cancel Example Changing User s Greetings This example assumes...

Page 181: ...able Checked Enabled YES Starting Date and Time 08 22 95 08 00 Change On 08 22 95 At 08 00 Execute Every Weekday And Every 0 month s 1 day s 0 hour s 0 minute s Restrict To M T W T F S S Y Y Y Y Y N N...

Page 182: ...to Screen Setting 2 Enable Checked Enabled YES Starting Date and Time 08 22 95 18 00 Change On 08 22 95 At 18 00 Execute Every Weekday And Every 0 month s 1 day s 0 hour s 0 minute s Restrict To M T W...

Page 183: ...h them To monitor use of the Amanda system create a report that lists mail boxes and their numbers of calls logons notifications and transfers When doing a lot of token programming create a report tha...

Page 184: ...s The icon to the left indicates the sections of this chapter that pertain to Amanda Administrator If you are running Amanda as a standalone system you use the Report screen for this purpose The icon...

Page 185: ...ains how to print reports and save them as text files Using Amanda Administrator If you are running Amanda as a voice server you use Amanda Administrator to manage reports Creating Reports and Report...

Page 186: ...ders to appear in the report a Select one or more headers from the Column Header Choices list box b Click Add If you want the columns in a particular order add them in that order For example To create...

Page 187: ...es in the range after the report is generated CAUTION If you reset the statistics and create the report there is no way to retrieve the old statistical val ues 5 Click OK to generate the report and re...

Page 188: ...ick Design Report to return to the Report Template dialog box 2 Select the header for the column from the Report Column Headers list box 3 Type a number of characters in the Width text box If you chan...

Page 189: ...You might want to change whether the statistics are reset CAUTION If you reset the statistics and create the report there is no way to retrieve the old statistical val ues 5 Click OK to generate the r...

Page 190: ...word processor spread sheet database or file comparison application To save a report as a file 1 On the Report menu click Save As The Save As dialog box appears 2 Select a file name and location Then...

Page 191: ...User Secs Calls Last Messages Transfers Last Current new sec Logins Last Maximum Total Fax Notifies Last menu bar The rectangle at the top of the Reports screen The left side displays menu commands t...

Page 192: ...ic Options Just below User Information and on the left side of the screen These fields define the options for the mailbox For example to screen calls the Screen Calls Field must be set to ON See Mailb...

Page 193: ...ou can control the column width After you type a number in the field type a colon and then the width of the column For example 2 50 makes the second column 50 characters wide 5 After defining the repo...

Page 194: ...2 50 makes the second column 50 characters wide To save the report definition as a template 1 From the Reports screen press Alt S The Save As dialog box appears 2 Type the name for the report template...

Page 195: ...rst mailbox to be included in the report in the First Mailbox text box then press Enter 6 Type the last mailbox to be included in the report in the Last Mailbox text box then press Enter NOTE To inclu...

Page 196: ...rts from a printer attached to Amanda To print the report From the Reports screen press Alt P for Print NOTE To print reports the configuration option lpt_port must be set correctly by default it is s...

Page 197: ...ith the numbers in each row separated by a series of spaces The rows are separated by carriage return linefeeds For example you might copy the report to a diskette A REPORT496 TXT If you decide to use...

Page 198: ...188 Administering Amanda Work Group DOS...

Page 199: ...rm the following duties Record system wide announcements Record busy hold music Create system wide mailing lists Lock unlock and reset mailboxes Listen to system status information When you dial Amand...

Page 200: ...MF digit but the announcement plays every time that user logs on until he hears it once in its entirety After any recording To record a system announcement make your recording When you see this symbol...

Page 201: ...sy hold music make your recording The busy hold music is stored in a file named HOLD VOX in the C AMANDA directory If you create HOLD0 VOX HOLD1 VOX etc Amanda plays them after HOLD VOX if the extensi...

Page 202: ...he mailbox template usually mailbox 997 to the specified mailbox and the statistics for the mailbox are reset to zero See Using a Template on page 68 for more information If the mailbox is for a user...

Page 203: ...e that everyone can use when sending or forwarding messages For example you would usually create an all employee mailing list and perhaps an all managers list so that there would be only one of each o...

Page 204: ...t to exit until all the messages have been sent NOTE It is much easier to create system wide mailing lists using Amanda Messenger See Amanda Work Group DOS Workstation Features for details Resetting t...

Page 205: ...nslates from the Token Programming Language as Go to mailbox 999 and process it Because mailbox 999 has H for hangup in its Extension field and both Do Not Disturb and Screen Calls locked OFF G 999 re...

Page 206: ...onfiguration option or contact your Amanda Marketing Partner or Solution Provider If you are running Amanda as a voice server you use Amanda Administrator to edit mailbox 999 If you are running Amanda...

Page 207: ...ir Name 1 Dir Name 2 Read Only Basic Options Chains Groups Maximum Rings 0 default is 4 Done 1 Do Not Disturb OFF Lock ON RNA 2 Screen Calls OFF Lock ON Busy 3 Store Messages YES Max 180 sec Delay 0 4...

Page 208: ...198 Administering Amanda Work Group DOS...

Page 209: ...ded for the requested backup is estimated after you insert the first floppy You can add a note comment that is displayed when you restore files from the floppy disks NOTE This process can require seve...

Page 210: ...delete one or more users At the C AMANDA prompt type delusers mailbox_list where mailbox_list specifies individual mailboxes a range of mail boxes or both Use a hyphen to separate the first and last m...

Page 211: ...ailboxes or both Use a hyphen to separate the first and last mailboxes in a range Use a space to separate entries in the list For example 1000 2000 990 991 3000 To report on all mailboxes Type the fol...

Page 212: ...emplate that was kept If a template is not being used by any mailbox VMBEdit asks you whether the template should be deleted listed or kept as is VMBEdit makes a back up of VMB DAT named VMB BAK befor...

Page 213: ...esults in a file Type on one line grep search_string input_filename output_filename where output_filename is the name or path to another file To print the results rather than display or store them Typ...

Page 214: ...dA PBX 1 1001 PBX 2 2001 3 Use the Right Arrow key to move the cursor to the password to be replaced 4 Type the new password and delete any extra letters NOTE Passwords are case sensitive Also the new...

Page 215: ...een put a rem in front of the above line and remove the rem from the following line REM SET LOGN CON 3 Use the arrow keys to position the cursor 4 Press the Delete key to delete the letters rem from t...

Page 216: ...move to the end of the file Ctrl End To move text around first delete using Ctrl K then Ctrl Y To edit a new file Ctrl X Ctrl F To create a new file Ctrl X Ctrl F To scroll the screen up one line Ctr...

Page 217: ...To view the next 20 lines press the spacebar or Page Down To search forward for a string of characters type string To search backward for a string of characters type string For Help press H To Quit pr...

Page 218: ...ile For a new installation this file is composed of commented out DOS commands and does nothing Change it to fit any customized operations such as defragmenting or backing up the hard drive that you d...

Page 219: ...less Output from the utility looks like the following example The output ranges from most recent to least recent version EXAMPLE HISTORY DISPLAY The currently installed system is Amanda Work Group DOS...

Page 220: ...DOS 6 00 C The files backed up by this installation appear intact an un install should be possible The BUILD ID for this installation is Unknown Number of installation starts found for this product i...

Page 221: ...UILD ID for this installation is Unknown Number of installation starts found for this product is 1 View the SUMLOG file or Continue V C C Found installation of Amanda Work Group DOS Version 1 45 Rev T...

Page 222: ...Amanda Work Version 5 45 Rev B This installation was an update upgrade The prior product updated upgraded was Amanda Work 5 45 A The files backed up by this installation appear intact an un install s...

Page 223: ...____________ Company Name 12 00 P M to 5 30 P M Monday through Friday 3 Thank you for calling ______________ Company Name Our office is now closed 5 30 P M to 8 00 A M Monday through Friday 8 00 A M S...

Page 224: ...M to 5 30 P M Monday through Friday 2 If you know your party s extension you may enter it at any time Our hours are _______________________ Press 411 for an employee directory or remain on the line t...

Page 225: ...Greetings Mailbox Number __________ Comment ________________ Greeting The caller will hear Greeting plays 1 Time Days 2 Time Days 3 Time Days 4 Time Days 5 Time Days 6 Time Days 7 Time Days Master Co...

Page 226: ...nt ________________ Mailboxes assigned to menu options If Caller Presses Mailbox Comments 0 transfers to 1 transfers to 2 transfers to 3 transfers to 4 transfers to 5 transfers to 6 transfers to 7 tra...

Page 227: ...Appendix A Setup Sheets 217 Setup Sheets General Mailbox Checklist Mailbox Purpose 0 Reserved for Operator 1 2 3 4 5 6 7 8 9...

Page 228: ...218 Administering Amanda Work Group DOS Mailbox Purpose Master Copy Make copies of this sheet prior to filling it out...

Page 229: ...shipped with Amanda 4ll Reserved for Employee Directory 990 Reserved for Main Greeting 991 Reserved for Caller Instructions 992 Reserved 993 Reserved 994 Reserved 995 Reserved for Future Delivery 996...

Page 230: ...Chain examples 999 performs a hang up 991 returns to Instructions Mail box Exten sion Store Mes sages Yes No Do Not Disturb On Off Call Screen ing Yes No First Name Last Name RNA Chain Busy Chain Don...

Page 231: ...NOTE What do you dial to get an outside line ____________ Name Mailbox Mail box Notify Method How will the user be notified Voice Message Lights Pager Relay etc Notification Number Variable Number or...

Page 232: ...222 Administering Amanda Work Group DOS...

Page 233: ...ght buttons send signals or go unused RJ 14 Telephone jack or plug commonly used to connect telephones modems and fax machines The red and green pair carry the conversation for one line The black and...

Page 234: ...diotext The ability to play information instructions to the call er such as directions to the office or the instructions re corded in mailbox 991 In Amanda this is done by having the Do Not Disturb fi...

Page 235: ...ase A Z characters Amanda uses case sensi tive passwords AMANDA Amanda AMandA or amanda are all different passwords On the other hand if you type these words at the DOS prompt DOS treats them as the s...

Page 236: ...ose To build a message that consists of components data corruption When the contents of some memory location or portions of a file residing on a disk or diskette is damaged and lost This can occur due...

Page 237: ...n the System Configuration Options file to 1 instead of 0 default values The values of parameters variables and user settings in Amanda when the system is first installed The installer the system admi...

Page 238: ...on The ability of the telephone switching system to inform Amanda that a hangup has occurred on the line This is normally accomplished by the voice board driver mon itoring the loop current and inform...

Page 239: ...ining no characters at all To represent an empty string you can use when using tokens execution error A fault which can cause a program to crash and shut down or produce an incorrect result The error...

Page 240: ...ry to execute a notification record and accept an incoming call simultaneously hard drive hard disk A long term storage device typically referred to as the C drive on which Amanda is installed The Ama...

Page 241: ...arious pieces of information To accom plish this in Amanda the Do Not Disturb field must be ON integer A whole number with no decimal point or fractions For example 24 32768 1 8 30 32767 1 are integer...

Page 242: ...A PC compatible circuit card that provides the PC to LAN hardware connection LANA Number A number that is assigned to the logical network with which Amanda for Workgroups communicates List Comment A...

Page 243: ...al notification action which can be used for any number of notification records belonging to any number of mailboxes For example message waiting light ON and message waiting light OFF notification act...

Page 244: ...ore you can save prompts greet ings and messages onto the hard disk server A shared computer on the LAN which provides services to the other nodes on the LAN For example the Aman da Voice Server inter...

Page 245: ...codes C AMANDA PBX DB 1001 PBX The Integration Helper can assist in defin ing the correct patterns or you can use the trace facility within Amanda taskbar A tool used in Windows 95 that helps you trac...

Page 246: ...uous tone which must be heard by Amanda after a hookflash is performed and before DTMF digits representing the extension to connect to are dialed If one second of continuous dial tone is not detected...

Page 247: ...aller s answers can be stored as a message voice notification Dialing an extension or an outside number and playing the mailbox s Name and Extension recording and saying the total number of messages a...

Page 248: ...238 Administering Amanda Work Group DOS...

Page 249: ...activation key defined 223 Adjust Maximum Rings 90 110 alphanumeric defined 224 Amanda 3 calling 43 current users 29 33 Main screen 37 passwords 21 shutting down 20 starting 18 Amanda Administrator 3...

Page 250: ...up Amanda files 199 BackRest utility 199 BACKREST EXE 199 Basic Options Reports screen 182 Users screen 99 beepers see pagers 117 blind transfer defined 224 BUSY 39 Busy Chain 94 114 busy count 27 bus...

Page 251: ...e defined 226 CO defined 226 columns changing order in reports 177 changing widths in reports 178 183 184 order in reports 183 command line options 19 Comment 89 109 comments notification records 140...

Page 252: ...lboxes 89 109 delaying between greeting and next action 94 114 deleting mailboxes 76 78 86 108 200 mailing lists 200 personal mailing lists 200 system announcements 191 DelUsers utility 200 DELUSERS E...

Page 253: ...defined 229 examples reports 174 EXECUTE 39 execution error defined 229 exitcode defined 229 exiting Amanda Administrator 76 Amanda Monitor 28 Extension scheduling field 169 Extension field 90 110 Ext...

Page 254: ...flash defined 230 I I command line options 19 ID Call Identify Called Party 93 113 identifying called party 93 113 IDLE 40 inband signaling defined 231 information mailboxes 6 information system 2 inf...

Page 255: ...box Table 107 108 mailbox templates 997 68 78 mailboxes 411 64 80 90 101 110 990 6 44 46 213 991 6 58 214 997 68 78 997 and Norstar 69 999 24 74 Calls 96 115 copying 77 78 83 105 creating 76 78 creati...

Page 256: ...u bar Auto screen 165 defined 232 Notify screen 133 Reports screen 181 Users screen 98 menu options creating 95 114 Menus 95 114 Users screen 99 menus setup sheets 216 system administrator 189 using A...

Page 257: ...131 142 changing record types 128 changing template titles 128 changing Variable field 131 142 comments 140 creatingnotificationrecord templates 121 132 134 creating notification records 121 132 134...

Page 258: ...sions 26 O off duty attendant 2 on hook defined 233 operations performed at shutdown 208 options command line 19 ordering columns in reports 177 183 P P command line options 19 page numbers reports 17...

Page 259: ...ng 175 180 182 creating from templates 178 184 customized 173 designing 77 example 174 file names 180 184 186 managing 175 naming report templates 184 numbering fields 183 page numbers 173 print previ...

Page 260: ...s 160 Screen Calls 169 starting dates 168 stopping 163 169 testing records 155 time between changes 169 times 168 scheduling records changing 161 168 changing execution inter val 162 changing start da...

Page 261: ...upport 14 System Administrator deleting lists 200 system administrator mailbox 999 189 195 menu options 189 notification 195 system announcements deleting 191 recording 190 system information Amanda M...

Page 262: ...ers currently on system 27 trace defined 236 trace files copying 34 creating 32 trace mode 19 tracing creating files 28 29 creating trace files 32 files 202 on screen 41 port activity 30 real time 31...

Page 263: ...ssages 91 111 Urgent 96 116 User Information 99 User Secs 95 115 Users screen accessing 97 uses fraudulent iii information system 2 off duty attendant 2 primary attendant 1 secondary attendant 2 voice...

Page 264: ...n notifications 140 between scheduled chang es 169 warranty ii web site 14 widths columns in reports 178 183 184 windows Auto Scheduler 76 78 Mailbox 78 mailbox 76 Notify 76 78 Report 78 Reports 76 tr...

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