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Telephony Hardware Manual

About This Manual

This handbook is for dealers, administrators, and technicians who are responsible for

installing an AltiGen telephony system and need to know about:

•

System requirements

•

Federal Communications Commission (FCC) and Underwriters Laboratories (UL)
safety requirements

•

AltiGen telephony boards

•

Board handling procedures

•

System limitations

•

Other information related to the hardware of an AltiGen system

Summary of Contents for MAX1000

Page 1: ...Telephony Hardware Manual 12 2009 4413 0001 6 5 Update1 ...

Page 2: ...ned in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement MAX Communication Server MaxAdministrator MaxCommunicator MaxAgent MaxSupervisor MaxOutlook MaxInSight MaxCall Enterprise Manager AltiServ AltiLink AltiConsole VRPlayer Zoomerang IPTalk Alti Mobile Extension InTouch Diale...

Page 3: ...icherheit 14 UL Regulatory Safety Requirements 15 Requisitos Reglamentarios de Seguridad de La Asociación de Aseguradores UL 16 Sicherheitserfordernisse gemäß UL Underwriter s Laboratories Inc 18 Power Failure 19 Wiring 20 Additional Requirements for Australia 20 Additional Requirements for USA and Canada 20 Instructions for Hardwired Earth Connection 21 UL Hardware Preparation 23 Preparación del ...

Page 4: ...ments 41 Station Conference Resource Limits 42 CHAPTER 4 AltiGen MAX Telephony Boards 43 MAX1000 System 43 MAX1000 Series Access Boards 44 Installing and Removing an Access Board 47 Wiring Specification 49 System Limitation for MAX1000 49 MAX1000 R System 49 Additional Hardware 50 System Limitation for MAX1000 R 50 MAX2000 System 50 System Limitation for MAX2000 System 51 CHAPTER 5 MAX4000 Server ...

Page 5: ...ponsible for installing an AltiGen telephony system and need to know about System requirements Federal Communications Commission FCC and Underwriters Laboratories UL safety requirements AltiGen telephony boards Board handling procedures System limitations Other information related to the hardware of an AltiGen system ...

Page 6: ...2 Telephony Hardware Manual ...

Page 7: ...r by anyone not authorized by AltiGen Communications Any damage of the product due to shipment Removal or installation of the product Causes external to the product such as electric power fluctuations or failure Use of supplies or parts not meeting AltiGen Communications specifications Normal wear and tear Any other cause which does not relate to a product defect 3 Shipping installation set up and...

Page 8: ...tworks Any computer connected to the Internet is at risk to the system being compromised While there are many ways to configure an effective secure firewall platform customer implementations will vary and as such AltiGen Communications cannot specify firewall settings You may refer to the section on firewalls in this document for a list of recommended ports used by various AltiGen applications Lim...

Page 9: ...used on party lines or coin phones 2 If this device is malfunctioning it may also be causing harm to the telephone network this device should be disconnected until the source of the problem can be determined and until repair has been made If this is not done the telephone company may temporarily disconnect service 3 The telephone company may make changes in its technical operations and procedures ...

Page 10: ... wiring associated with the single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to the certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any ...

Page 11: ...ifies the type of network jack to be used Table 2 Network Digital Trunk Interfaces for Digital Services MAX1000 2000 family MAX T1 E1 PRI FCC Registration No Part 68 US 5SMPF13BMAX1000 and US 5SMPF13BMAX2000 a The MAX1000 2000 family of T1 PRI interface ALTI M0404 T1E1 and ALTI M0000 T1E1 connects to the Public Switched Telephone Network through an FCC registered NCTE which specifies the type of n...

Page 12: ...he telephone company can discontinue your service temporarily If possible the telephone company will notify you in advance If advance notice is not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC ManufacturerPort Identifier Facility Interface Code FIC Service Order Code SOC Network Jack USOC ALTI VT1E1 2 04DU9 BN SF 6 0P AS 2 ...

Page 13: ... when 1 The MAX Communication Server system returns answer supervision to the PSTN when DID calls are Answered by the called station Answered by the attendant Routed to a recorded announcement that can be administered by the customer 2 The AltiServ system returns answering supervision on all DID calls forwarded to the PSTN Class A Equipment This is a Class A product In a domestic environment this ...

Page 14: ...FCC Requirements 10 Telephony Hardware Manual ...

Page 15: ...s inside Refer servicing to qualified service personnel If you are a qualified service personnel power down everything before opening Do not attach the power supply cord to building surfaces Do not allow anything to rest on the power cord or allow the cord to be abused by persons walking on it To protect this equipment from overheating do not block the slots and openings in the module housings tha...

Page 16: ...tige Sicherheitsbestimmungen Vor Einschaltung der Stromversorgung und der Inbetriebnahme des Geräts mit allen Bestimmungen sorgfältig vertraut machen Um die Gefahr von Feuer elektrischem Schlag und anderen persönlichen Verletzungen zu verhüten sind grundsätzliche Vorsichtsmaßnahmen zu beachten Zur Vermeidung von Feuer oder elektrischem Schlag muß verhütet werden das Gerät Regen oder Feuchtigkeit a...

Page 17: ...in the procedures Disconnect all power before working near power supplies unless otherwise instructed by a maintenance procedure Disconnect all power before installing changes in machine circuits unless otherwise instructed by a maintenance procedure High voltages capable of causing shock are used in this equipment Be extremely careful when measuring high voltages and when servicing cards panels a...

Page 18: ...particularmente cuando trabaje con circuitos que tengan energía eléctrica Desconecte la energía cuando las instrucciones del procedimiento se lo indiquen Desconecte toda la energía eléctrica antes de trabajar cerca de cualquier fuente de alimentación salvo que el procedimiento de mantenimiento le instruya lo contrario Desconecte toda la energía eléctrica antes de efectuar cualquier cambio en los c...

Page 19: ...rfahren bestimmt ist der Strom bei Änderungen am Maschinenstromkreis abzuschalten Dieses Gerät enthält Hochspannungen die elektrischen Schlag verursachen können Äußerste Vorsicht ist geboten beim Messen von Hochspannung und beim Warten von Schalttafeln und Steckkarten solange der Strom eingeschaltet ist Bei Arbeiten am Gerät keinen Schmuck oder metallische Gegenstände tragen Möglichst mit einer Ha...

Page 20: ...ltage is one that exceeds 42 4V peak AC or 60V DC If you have any doubt seek advice from a competent engineer before installing other adapters into the host machine For a host or other expansion card fitted in the host using or generating voltages greater than 300V rms or dc advice from a competent safety engineer must be obtained before installation of the relevant equipment Any other usage will ...

Page 21: ...que requiere la máquina principal y el total del conjunto de tarjetas de los adaptadores instalados dentro del ámbito de la máquina principal junto con cualquier aparato auxiliar adicional no deberá exceder las especificaciones de energía eléctrica de la máquina principal 9 Es esencial que cuando se introduzcan tarjetas opcionales que utilicen o generen voltajes peligrosos también se mantengan las...

Page 22: ... Steckplätze bei SELV gemäß EN60950 1992 Ausgabe 2 A4 fungieren 3 Das Gerät darf nur von ausgebildetem Personal installiert werden 4 Das Hauptgerät ist festzuverdrahten und gemäß EN60950 1992 Ausgabe 2 A4 1997 cl 6 2 1 2 mit einem Erdleiter vom Hauptgeräterdanschluß zum Gebäude zu erden 5 Der Hauptgerätschaltkreis SELVist mit dem Sicherungserdanschluß gemäß EN60950 cl 2 5 verbunden 6 Die Hauptgerä...

Page 23: ... be powered from the PSTN or have local battery backup capable of calling the emergency services four hours after the power failure event occurs En caso de ocurrir una falla en la energía eléctrica la primera extensión telefónica de cada tarjeta salvo en lo que respecta a la CD0012UD se conecta directamente a la primera línea de la central para así permitir el acceso a la marcación de los servicio...

Page 24: ...de conexiones o a los conectores de entrada y salida de la tarjeta de sonido AltiServ 2 Advertencia ÚNICAMENTE EL PERSONAL DE MANTENIMIENTO DEBERÁ INSTALAR Y SUMINISTRAR MANTENIMIENTO A ESTE EQUIPO 1 Warnung Aus Sicherheitsgründen darf nur von ACA oder AUSTEL genehmigtes oder beglaubigtes Gerät an Telefonanschlüsse RJ11 des Schaltplans oder die Audio EIN AUS Buchsen der AltiServ Karte geschaltet w...

Page 25: ...mmbarkeitserfordernissen des Untertitels UL1950 CSA C22 1995 4 4 3 entsprechen Zusätzlich muß ein Abstand von mindestens 25 mm und der Luftklasse V 1 zwischen der Karte und internen Materialien mit mindestens Entflammbarkeitsklasse bestehen Weiterhin muß zwischen der Karte und Öffnungen auf der Oberseite und an den Seiten des Gehäuses ein Luftabstand von mindestens 25 mm oder aber eine Sperre von ...

Page 26: ... de conexión a tierra que señalan el Apartado K del Artículo 250 del Código Nacional Eléctrico el Artículo 70 del ANSI NFPA y Artículo 10 apartado I del Código Eléctrico Canadiense Apartado I C22 1 Está permitido que la terminación del conductor a tierra del equipo complementario se realice al acero del edificio a un sistema de conductos eléctricos o a cualquier artículo con tierra que se encuentr...

Page 27: ...lier 7 Prepare above cards ensuring all jumpers are set according to the manufacturer s instructions 8 Attach suitable grounded ESD wrist strap between wrist and earth 9 Follow the manufacturer s instruction and install above cards into PC Note If more than three cards are using the MVIP ensure that the board set as board zero is installed at one end of the MVIP cable and the board at the far end ...

Page 28: ...e a las instrucciones del fabricante 8 Coloque una pulsera antiestática ESD adecuadamente aterrizada entre la muñeca y la tierra 9 Siga las instrucciones del fabricante e instale las tarjetas que se mencionan con anterioridad en la computadora Nota Cuando más de tres tarjetas utilicen el MVIP cerciórese de que la placa de Cuanto o de Tritón establecida como placa cero se encuentre instalada en uno...

Page 29: ...mpatibility EU Regeln auf Anlagenebene in den Verantwortungsbereich des Anlagenherstellers fällt 7 Alle Drahtbrücken auf oben erwähnten Karten müssen den Anforderungen des Herstellers entsprechen 8 Geeignetes geerdetes ESD Electrostatic Device Gelenkband zwischen Handgelenk und Erde verwenden 9 Beim Einbau oben erwähnter Karten in den PC Personal Computer sind die Anordnungen des Herstellers zu be...

Page 30: ...UL Hardware Preparation 26 Telephony Hardware Manual ...

Page 31: ...the first things you do before turning the AltiGen system on For more information on grounding and loop current issues please refer to the Knowledgebase at AltiGen s dealer web site at https dealer altigen com Uninterruptible Power Supply UPS Using a UPS prevents power fluctuations and surges on power sources from utilities Windows files can be corrupted as a result of power failure or improper sy...

Page 32: ...ironmentals Condiciones Ambientales de Operación Antes de Montar y utilizar el sistema considere el medio ambiente en el que dicho sistema residirá Selecciones un espacio de trabajo lo suficientemente amplio para dar cabida a la totalidad del sistema Utilice una superficie de trabajo plana y estable con suficiente espacio alrededor para que pueda darse una adecuada circulación del aire Se sugiere ...

Page 33: ...arbeitet werden ESD Matten zur Vermeidung von Statik sowie geerdete Handgelenk und Fußbänder sind dabei erforderlich Beim Zusammenbau von Hand ist zu beachten daß mit Karten nach der Entnahme aus einem anti statischen Behälter vorsichtig umyugehen ist Karten müssen dann zur elektrischen Entladung auf eine Dissipationsmatte am Arbeitsplatz gelegt werden bevor sie berührt werden dürfen Die Dissipati...

Page 34: ...he computer s case reduces the risk of ESD damage Packaging for Shipment and Storage AltiGen telephony boards are packaged and shipped individually in fully closed static shielding bags The pink anti static foam should be used only as cushioning material it is not static dissipative and cannot discharge the boards Always save and use the original packaging materials foam static shielding bag and c...

Page 35: ... system based on the trunk extension mix required at your site La Tabla No 2 lista los módulos de la tarjeta de telefonía AltiGen Esta selección le permite optimizar su sistema con base en la mezcla de troncales y extensiones que requiere su sitio In Tabelle 2 sind AltiGen Kartenmodule für das Fernsprechwesen aufgelistet Diese Auswahl erlaubt eine Optimierung ihrer Standortanlage mit der gewünscht...

Page 36: ...coaching 12 puertos para monitoreo del supervisor 12 Stechanschlusse fur Monitor Dienst or 12x6 station conference Triton ALTI TTAT 12GS 12 trunks troncales Haupt ground start loop start Triton ALTI TTAT 12 12 trunks troncales Haupt loop start only Triton ALTI TTAT 8 8 trunks troncales Haupt loop start only Board Tarjeta Karte Model Number No de Modelo Modell Nummer Description Descripcion Beschre...

Page 37: ...nnels 12 Conversation recording channels 12 Message waiting signal FSK On Board telephony power supply Input 12Vdc from power connector Output 24Vdc talking battery and 90Vac ring voltage Note When the board is configured to use an audio input port the first port cannot be used for an extension Note This board complies with Section 508 of the Rehabilitation Act of 1973 This includes compatibility ...

Page 38: ...nector This may damage the cable assembly If it is too difficult to remove the plug from the power connector please use pliers to remove the plug LED Indicators LED 1B LED 1A Status ON ON 5V is OK 12V is OK normal operation OFF OFF Power cable not plugged in ON OFF 5V less than 4 5V but more than 3V bad PC 5V power OFF ON 12V less than 9V bad PC 12V power LED 2 located near the 12V connector is a ...

Page 39: ...tion recording channels 12 Compliant with EIA464 Tone detection for fax tone modem tone and voice E 911 CAMA trunk support LED Status LS GS LED Indicators LS LED Indicators LED 1B LED 1A Status LED 1B LED 1A Status ON ON Normal ON ON Normal OFF OFF No power to board OFF OFF No 5V or less than 4 1V ON OFF No 5V or less than 4 1V OFF ON No 12V or less than 9 2V LED 2 located on the board is a red LE...

Page 40: ...ote When the board is configured to use an audio input port the first port cannot be used for an extension LED Status LED Indicators Green LED Red LED Status OFF OFF No power ON OFF Normal operation OFF ON No signal ON Flashing Faulty signal with frame synchronization OFF Flashing Faulty signal without frame synchronization Alternating Alternating Frame slips in normal operation Faulty signals inc...

Page 41: ...iguration Conversation recording channels 12 or 30 matching Codec configuration Echo cancellation Gain control Triton Resource Board Part Number ALTI TTRS 12 The Triton Resource board enables call center supervisors to barge in to silently listen to or coach an agent s conversations Up to two Resource boards can be installed in one system Up to 12 simultaneous supervisor barge in listen coach sess...

Page 42: ...on 30 Party MeetMe Conference Board Part Number ALTI CONF 30 Specifications Maximum MeetMe conference sessions 10 Maximum conference participants for all sessions 30 Echo cancellation Mute control Announce participant s name when joining or leaving conference ...

Page 43: ... Pin MVIP bus ribbon cable to the boards Be careful to make sure pins in the MVIP connector on the board line up with the sockets on the MVIP cable Failure to do so may damage the pins and cause voice quality issues If an ALTI TTAS 12 board is installed you need to attach the power cable to a 4 pin server power connector and to the board Terminating MVIP Bus No matter what type of boards you have ...

Page 44: ...figured as 12 port 10 120 Triton VoIP configured as 30 port 4a 120 TOTAL Triton VoIP boards 10 120 max in one system via any combination of boards that complies with the system limitations shown here Triton Conf 30 Party 1 10 conference bridges 30 conference members Triton Analog Trunk 16 192 Triton Analog Extension 16 192 Triton T1 E1 PRI 8 192 T1 240 E1 Triton Resource 2 24 sessions ...

Page 45: ...eta individual Die folgende Tabelle zeigt den Energiebedarf jeder einzelnen Karte an Table 3 Individual Board Power Requirements a 1 4A 12V is provided by power connector Board Tarjeta Karte 5V 12V Slot Type Tipo Ranura Steckplatz Triton Analog Extension 1 6A 1 4Aa PCI Triton Analog Trunk LS GS 1 6A 0 25A PCI Triton Analog Trunk LS 1 6A 0 PCI Triton VoIP 1 6A 0 PCI Triton T1 PRI 1 6A 0 PCI Triton ...

Page 46: ... enced members external internal per board as it only has 36 conference resources b The Triton 30 party conference board provides conference resources for the MeetMe conference application exclusively It cannot be used for regular conferences Board Maximum Number of Conference Sessions Bridge Maximum Number of Members per Session Internal Extensions and External Parties Maximum Number of Total Con...

Page 47: ...ced in the latter two and is so noted in those sections at the end of the chapter The MAX1000 R is an enhanced version of the MAX1000 and the MAX2000 system is an enhanced version of the MAX1000 R MAX1000 System The AltiGen MAX1000 is a 2U 19 rack mount system It is designed to be an all in one IP PBX solution to provide IP media path PSTN interface access and signaling exchange The system has the...

Page 48: ...els for workgroup supervisor Music on hold input source can be either a file or audio in port Paging IP paging audio out port trunk station port paging MAX1000 Series Access Boards The access board works together with the main DSP board to provide the telephony interface such as analog extension analog trunk and digital trunk T1 E1 PRI The MAX series of telephony access boards consists of the foll...

Page 49: ...log trunk to extension relay feature ALTI M0404 T1E1 ALTI M0804 ALTI M0408 The first four analog trunk ports will be connected to the first four analog extension ports when the system is shut down for maintenance or if power is lost Access Board LED Status The MAX Access Board has two green LED indicators A B to show the switch software control and telephony power supply status The LED A and B are...

Page 50: ...board properly DSP board is too busy Voice signal may be impacted LED B Status ON The telephony power supply on the DSP board is supplying telephony power to the analog extension ports properly Normal operation is ON OFF One of the following is true Switching software is not running The telephony power supply fails to supply power LED C Green LED D Red Status ON OFF Normal operation OFF ON No sign...

Page 51: ...t extension port when one of the audio ports is activated Installing and Removing an Access Board To install an access board 1 Power off the system 2 Slide the access board into the slot and align it with the card guide 3 Push the board in completely OFF Flashing Frame synchronization failed due to one or more of the following conditions Wrong frame type Wrong line code Clock not matched causing m...

Page 52: ...cess board installation To remove an access board 1 Shut down the AltiGen switching services from MaxAdmin choose Services Shut Down All Services 2 Shut down the operating system 3 Power off the system 4 Turn both thumb screws counter clockwise to disconnect from the chassis 5 Pull both thumb screws to move the board out ...

Page 53: ...r MAX1000 Each MAX1000 system can support only one ALTI M0404 T1E1 MAX1000 R System The MAX1000 R system is similar to the MAX1000 system described above except that it supports two ALTI M0404 T1E1 spans In addition there are differences in the system resources provided by the embedded DSP board In the MAX1000 R the DSP board supports Up to 96 extensions 6 extension based conference bridges 6 part...

Page 54: ... same analog and digital access boards as the MAX1000 and MAX1000 R The MAX2000 hardware differs from the MAX1000 hardware in the following ways Hot swappable power supply 2x250W Hot swappable RAID1 with 2x80GB hard disk Pentium Processor 1GB RAM Supports two ALTI M0404 T1E1 spans instead of one The MAX2000 system is manufactured with two different DSP configurations MAX2000 standalone server and ...

Page 55: ...2 combo codec plus 56 G 711 codec Two T1 E1 4x4 access boards or any combination of two access boards Note The MAX2000iG cannot be used as a standalone server The embedded DSP is hard coded as gateway only System Limitation for MAX2000 System Trunk recording is not supported Only extension recording is supported ...

Page 56: ...MAX2000 System 52 Telephony Hardware Manual ...

Page 57: ...ail MAX4000 Server The AltiGen MAX4000 is a 4U rack mount system 7 x 17 x 27 The system has the following embedded components Field replaceable processor module 2 4 GHz processor 4GB memory 2 10 100 1000 Mbps Ethernet interfaces VGA port PS2 port for keyboard and mouse USB 2 0 port 8 access board slots with hot plug unplug capability 3 hot swappable SATA hard drives used as RAID 1 with standby dri...

Page 58: ...r is ALTI VT1E1 2 2 T1 E1 PRI ports The board has one DSP and is equipped with sufficient IP codec resources to support its on board trunk and extension channels The MAX4000 supports hot plug and removal of access boards see Installing and Removing an Access Board on page 56 Front of MAX4000 8 access board slots 3 hard drives 3 power supplies Processor module Ports USB keyboard mouse Back of MAX40...

Page 59: ... each RJ48C connector Figure 3 LEDs showing signal status Red LED Status ON Either the board is not seated properly extractor switch is not at the correct position or the on board power has a problem When the red LED is on the blue LED will be off OFF Normal operation is OFF Blue LED Status FLASHING The board is either successfully plugged in and ready to be activated in MaxAdmin OR the board is d...

Page 60: ...rrors has occurred Bi polar violation Line code violation System is receiving Yellow alarm from CO System is receiving Red alarm from CO Excessive zeros detected OFF Flashing Frame synchronization failed due to one or more of the following conditions Wrong frame type Wrong line code Clock not matched causing massive frame slips Cable between CSU and T1 port is too long within 110 feet is recommend...

Page 61: ...osition this is position 1 to the top 1 In MaxAdmin go to System Softswitch Component Management 2 Select MAX4000 and click the Board button The Attach Detach Boards dialog box opens 3 Select the next open slot in the example above it would be slot 2 The Attach button becomes available 4 Click Attach A dialog box like the following appears ...

Page 62: ...d into place Note When the board is correctly plugged in the blue light in the faceplate begins to blink and the red light is off 6 Click OK in the dialog box The system will show Active in the Board State column for the board and the blue light in the faceplate will be solid on 7 Connect the T1 E1 PRI cable s to the RJ48c digital ports The green lights of the connected T1 E1 PRI ports should be o...

Page 63: ...e buttons on both side swing extrac tor handles The blue light goes out and the red light comes on when you press in the gray lever on the right Using your thumbs push the extractor handles to the side outwards from center and back to release the board Then grab the handles and pull the board toward you and out 6 A message pops up to tell you the board detached successfully 7 Click OK in the confi...

Page 64: ...r supply into place making sure the connector in the back is at the bottom 2 Tighten the captive screw at the left of the power supply 3 Insert the power supply s plug into the back of the unit in its corresponding receptacle The red LED located in front of the unit turns off and the corresponding green LED turns on Swapping a Hard Drive The MAX4000 has two redundant hard drives that mirror each o...

Page 65: ...ownward 2 Grasp the lever and pull out the hard drive If you removed an active hard drive the standby hard drive immediately begins copying the remaining hard drive Its orange LED flashes between red and green and its blue LED turns on The blue LED of the remaining hard drive also turns on indicating that the two hard drives are synchronizing While the drives are synchronizing you may periodically...

Page 66: ...Installing and Removing an Access Board 62 Telephony Hardware Manual ...

Page 67: ...tion hardware 27 43 operating environment 29 installation requirements 23 L limitations number of boards 39 limitations system 41 limits conference resource 42 loop current measurement 27 M MAX1000 system 43 access boards 44 access boards installing and removing 47 system limitation 49 wiring specification 49 MAX1000 R system 49 system limitation 50 MAX2000 system 50 system limitation 51 MAX4000 s...

Page 68: ...Telephony Hardware Manual 64 U uninterruptible power supply 27 V vision access board MAX4000 54 W warranty 3 ...

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