Algema BLITZLADER 2, Operating Instructions Manual

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7 Additional information Eder GmbH
90 / 108 Operating Instructions Algema Blitzlader 2 Air - Edition 04/2021
7.2 Guide for complaints and warranty service
1. Warranty request
The warranty application can be downloaded from our website under Downloads, or you
can request it from us by fax or e-mail. Fill out the warranty application as completely as
possible. (Short description of the damage and possible causes).
Submit the completed warranty claim by e-mail or fax to your responsible contact person.
Pictures and other important information, which serve to clarify the facts, are to be sent
along as attachments.
If you have any questions, please contact the respective contact person.
2. Contact
Tel.: +49 8067 18156-26
E-mail: garantie@algema.de
3. Processing
After receipt of the warranty application, it will be checked. If the application is filled out
correctly and the requirements for a warranty are met,
EDER GmbH will release the repair.
If the application is rejected, the customer will be informed of the rejection and the reasons
for it. If the repair is very urgent, the further procedure can also be coordinated by telephone
with
EDER
GmbH. The written warranty application must be submitted subsequently.
In case of necessary longer processing times (possibly queries and examination by
suppliers) of the application and in case of unclarities, the incurred repair and replacement
part costs are to be borne by the client (customer) first. If repairs are started prematurely,
there is a risk that the costs incurred will not be reimbursed. When inquiring about a
warranty, always state the body number.
4. Elimination of defects
After the repair approval by EDER GmbH, the repair of the damage can be started. Hidden
defects or further damages, which are detected during the repair work, have to be reported
immediately for repair approval. Replaced parts are to be kept together with the assembly
number for 4 weeks and sent to the factory in Tuntenhausen upon request by
EDER
GmbH, or will then be picked up by our parcel service on behalf of EDER GmbH. If no
parts are requested by EDER GmbH after this period, they can be disposed of in a
professional and environmentally friendly manner. The spare parts required for the
rectification of defects are to be obtained exclusively from
EDER GmbH.
Eder GmbH
7.3 Quality notes
The following aspects are not defects:
7 Additional information
Operating Instructions Algema Blitzlader 2 Air - Edition 04/2021 91 / 108
– Humidity
– Light scratches
– Optically modified surfaces
– Pressure points on the railing due to slings
1. Humidity
Because tarpaulin frames, toolboxes and attachments are not thermally insulated,
condensation can form under tarpaulin covers, in toolboxes and in attachments.
Water can enter at openings such as doors, flaps and lids.
2. Light scratches
During the production of our superstructure, EDER GmbH takes care not to scratch
surfaces.
However, since the assembly is a handmade product, slight scratches on surfaces may
occur during assembly. These scratches do not affect the function and are therefore not a
reason for complaint.
3. Optically modified surfaces
Aluminum profiles may differ slightly in color. The discoloration is due to the material and
does not affect the use and safety of the vehicle and is therefore not a reason for complaint.
Aluminum parts are not resistant to certain aggressive chemical substances such as acids.
Road salt in winter or aggressive soiling must be washed off thoroughly with clear
water immediately after the end of the journey.
Due to their material properties, rubber surfaces can shrink slightly over time.