FLASH CS3
User Guide
129
Files don’t appear in projects behind firewalls
Version
Cue uses HTTP (Hypertext Transfer Protocol) and SOAP (Simple Object Access Protocol) to communicate
between Version
Cue Servers and Adobe Creative Suite components. Rarely, older firewall software may not handle
SOAP interactions properly. If you see folders but not files in your Version
Cue projects, try disabling your proxy
server. If disabling the proxy server resolves the problem, you may need to update your firewall.
Disconnecting from projects with files checked out
If you have local project files with the Checked Out By Me status, you can’t disconnect from a project until you check
in a version of those files. If you can’t check in a version of the files because the Version
Cue Server is unavailable,
there are two ways to proceed. You can wait until the server is available, synchronize the files, and then disconnect
from the project. Or, you can delete the local project files folder from your hard drive and then disconnect from the
project when the server is available. (Other users who access the project will still see the files marked as Checked
Out. Users can save their own versions, or a user with Administrator privileges can reset locks on the project, which
changes the status of the files to Synchronized.)
Unable to see thumbnails for InDesign files in the Adobe dialog box or Bridge
If you don’t see thumbnails for InDesign files in the Adobe dialog box or in Bridge, select Always Save Preview
Images With Documents in either the File Handling preferences or the Save As dialog box in InDesign.
Unable to migrate from Version
Cue CS2 to Version
Cue CS3 on Intel-based Macintosh computers
To migrate projects from Version
Cue CS2 to Version
Cue CS3 on an Intel-based Macintosh computer, first back up
the project in the Version
Cue CS2 Advanced Administration utility on a PowerPC-based Macintosh computer. (For
instructions, see Version
Cue CS2 Help.) Then, transfer the project from the PowerPC-based Macintosh to the
project backup directory on the Intel-based Macintosh computer, restart the server, and restore the project in
Version
Cue CS3 (see “Back up and restore projects” on page 120).
Note:
You cannot migrate Version Cue CS2 server backups to a Version Cue CS3 Server. You can, however, migrate
Version Cue CS2 projects to a Version Cue CS3 Server. See “Migrate projects to the Version
Cue 3.0 Server” on page 93
Unable to connect to the Version
Cue CS3 Server
Try any of the following:
•
Make sure that your network connection is functioning properly.
•
If you’re trying to connect to the server from Acrobat 8 or from a Version
Cue-enabled Adobe Creative Suite 2
component, make sure that you haven’t enabled SSL for the server. In addition, Acrobat 8 and Adobe Creative
Suite 2 components can’t connect to Version
Cue CS3 Servers installed on the same computer (that is, a local
Version
Cue CS3 Server).
•
Try to connect to the server from a different Version Cue-enabled Creative Suite component.
•
Temporarily disable firewalls or proxies.
•
Restart the server (see “Shut down or restart the Version
Cue Server” on page 94).
•
Consult the server log file for details that may indicate the cause of the problem. You can access the log file from
the Advanced tab of Version
Cue Server Administration (see “Advanced Version
Cue Server Administration
tasks” on page 122).
