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CLI Maintenance Guide

7-1

Chapter 7

Troubleshooting Network

Connections

This chapter describes the following tools and procedures for troubleshooting the
ARX’s network connections:

•

Ping,

•

Traceroute,

•

TTCP,

•

tracing NSM processes,

•

packet capture, and

•

Port mirroring

The next chapter discusses tools for troubleshooting managed volumes.

Pinging an IP Address

From any mode, use the

ping

command to send an ICMP ECHO request to another

interface:

ping

ip-address

where

ip-address

(for example, 10.10.10.1) is the destination for the ping.

The ARX pings the IP address repeatedly until you stop it by pressing

<Ctrl-C>

Once you stop it, a report summarizes the results of the ping test.

For example:

Summary of Contents for Adaptive Resource Switch

Page 1: ...Acopia Networks Inc 41 Wellman Street Lowell MA 01851 978 513 2900 tel 978 513 2990 fax CLI Maintenance Guide Part Number 810 0045 00 Revision F...

Page 2: ...t any time and without any notice The terms and conditions for using the products are described in the license agreement that either shipped with the products was contained in the acknowledgement to y...

Page 3: ...s 1 4 CLI Overview 1 5 Exec Mode 1 5 Global Commands 1 5 Priv exec Mode 1 5 Cfg Mode 1 5 Gbl Mode 1 6 Exiting a Mode 1 6 Prompts 1 6 The no Convention 1 7 The enable no enable Convention 1 7 Getting S...

Page 4: ...howing the Local Config 3 5 Saving the Global Config 3 6 Saving the Config Off to an FTP Server 3 7 Saving the Config Off to an SCP Server 3 8 Sending the Config to an E Mail Recipient 3 8 Showing the...

Page 5: ...Verifying the Active Switch s Ability to Take Control 4 10 Checking the Health of the Backup Switch 4 12 Backing Up the Running Config Backup Switch Only 4 13 Upgrading the Backup Switch 4 13 Sanity C...

Page 6: ...rom the Output 5 28 Canceling a Sync Operation 5 29 Adding and Synchronizing Filer Subshares CIFS 5 30 Rebuilding a Namespace 5 34 Rebuilding a Volume 5 35 Forcing the Rebuild 5 36 Resetting Directory...

Page 7: ...Logs to an External Server 6 31 Removing a Logging Destination 6 31 Sending Log Messages from a VLAN Interface optional 6 32 Using the Out of Band Management Interface 6 32 Showing all Logging Destin...

Page 8: ...fastpath Log 7 19 NSM Log Message Syntax 7 20 Capturing IP Traffic in a File 7 21 Changing the Size and Number of Capture Files 7 22 Stopping the Capture 7 22 Capturing all Proxy IP Traffic 7 23 List...

Page 9: ...e Import 8 45 Removing the Share from the Volume 8 46 Retaining Both Directories and Files in the Volume 8 46 Retaining Imported Directories Not Files in the Volume 8 48 Retaining Nothing from the Sha...

Page 10: ...Global Server Name 8 74 Finding the File with a WINS Name 8 75 Finding the File from a Namespace Perspective 8 76 Showing Policy History for a Volume 8 77 Showing Detailed Status for a Particular Rul...

Page 11: ...the ARX Saving Configuration Parameters 11 1 Checking the NVRAM Battery 11 2 Turning Off the Power 11 3 Limited Down Time 11 3 Restoring Power 11 4 Verifying Successful Power Up 11 4 Showing Overall...

Page 12: ...2 xii CLI Maintenance Guide...

Page 13: ...ide CIFS Storage and or GUI Quick Start Guide NFS Storage for instructions on using these wizards the CLI Storage Management Guide provides procedures and best practices for configuring all of them th...

Page 14: ...ation layer that masks the physical file storage from the user and application The switch becomes the file access point as opposed to the actual physical resource providing file access through a names...

Page 15: ...the Internet Protocol IP layer layer 3 storage engineers who design and manage storage systems SANs NASes and DASes and crypto officers who manage all of the Critical Security Parameters CSPs of a net...

Page 16: ...h for a planned outage Document Conventions This manual uses the following conventions this font represents screen input and output bold text represents input and italic text appears for variable inpu...

Page 17: ...exec mode and you can use the enable command to enter priv exec mode bstnA6k enable Global Commands You can access global commands from any mode not just exec Global commands include all show command...

Page 18: ...iately to priv exec mode by using the end command or pressing Ctrl z Prompts Prompts contain information about your position in the mode hierarchy as well as the name of the object you are configuring...

Page 19: ...mple bstnA6k gbl ns wwmed no volume local removes the local volume from the wwmed namespace The enable no enable Convention Many objects and configurations require you to enable them using the enable...

Page 20: ...r case a login prompt appears Username 2 Enter your username and password For example Username admin Password acopia The CLI prompt appears SWITCH The name SWITCH is the default hostname The hostname...

Page 21: ...ommand instead SWITCH enable SWITCH global SWITCH gbl The command sequences in this manual all begin either in cfg mode or gbl mode Sample Network The examples in this manual draw from a single fictit...

Page 22: ...N clients back end servers and back end filers connect to the access switches which are layer 2 bridges Through the access switches and distribution switches LAN clients connect to all back end server...

Page 23: ...filers all live on a class C subnet at 192 168 25 x These filers are called back end filers since they are the storage behind the front end services of the ARX The filers can be heterogeneous NAS devi...

Page 24: ...tacting Customer Service You can use the following methods to contact Acopia Customer Service E mail support acopia com Telephone 1 866 4Acopia 1 866 422 6742 Acopia TAC Online Acopia s online custome...

Page 25: ...ups are read operations so they cannot corrupt namespace metadata This can follow the same workflow that was used before the introduction of the ARX For example you might use NDMP to store file server...

Page 26: ...specifies a unique report name The default report name is export mapping rpt Use show reports to see the file listing use show tail or grep to read the file nfs cifs optional narrows the report to ser...

Page 27: ...192 168 25 44 nas3 192 168 25 47 nasE1 192 168 25 51 Proto Export Source NFS www wwmed com acct das1 exports budget NFS acopiaFiler vol VIRTUAL PATH CIFS ac1 medarch org ARCHIVES fs1 prescriptions CIF...

Page 28: ...d from archival media such as backup tapes The file server is called the backup server in this manual To identify the backup server configure it as an external filer on the ARX For detailed instructio...

Page 29: ...ion restore data namespace volume vol path dest path filer src filer nfs export cifs share source path src path recurse remove source where namespace volume vol path dest path identifies the file or d...

Page 30: ...ume As with nsck and sync jobs every restore operation produces a report as it runs The CLI shows the report name after you invoke the command Use show reports for a full list of restore reports and u...

Page 31: ...ith CIFS CE Entry found with CIFS that was not found with NFS m SL Symbolic link found with NFS that was not found with CIFS IC CIFS invalid characters found in NFS name NM CIFS name has characters th...

Page 32: ...rotocol you can run the restore data command and see the report Use the following syntax with ssh ssh admin user mip restore data where admin user is the username for a valid administrative account at...

Page 33: ...ce CIFS Share BACKUPS Source Path stats Options recurse Legend OK Object transferred without error SK Skipped object due to naming problems FL Encountered error during object transfer SY Error re sync...

Page 34: ...OK FE NC 249 856 stats in_home 2005 age 11 21yrs csv OK FE NC 162 816 stats in_home 2005 age 10yrs csv OK FE NC 216 064 stats in_home 2005 age 21yrs csv OK FE 6 365 stats carrierCrossCheck html OK FE...

Page 35: ...ct rpt bstnA6k Items Found 224 Items Transferred 224 Failures 0 Total Bytes Restored 11 163 668 Completed at Thu Feb 1 13 03 59 2007 Namespace insur Volume claims Path stats Options recurse Source Fil...

Page 36: ...ope further to a specific virtual path in the volume for example home jrandom This is relative to the vol path For example this command shows the restore operation performed on one virtual directory i...

Page 37: ...ce with restore records If this option is omitted the command clears all restore operation records from the history vol path optional 1 1024 characters narrows the scope to one volume and path optiona...

Page 38: ...identifies the namespace vol path 1 1024 characters is the volume and path 1 1024 characters is the specific virtual path that is being restored This is relative to the vol path A prompt requests con...

Page 39: ...a redundant pair This chapter explains how to save both config types and restore them later Setting a Default FTP User Before you begin backing up the configuration you have the option to simplify FTP...

Page 40: ...onfiguration is to save the local running config The local running config applies only to the current switch this config includes network and chassis parameters From priv exec mode use the copy runnin...

Page 41: ...word set by the ip ftp user command described above ftp site identifies the FTP server with an IP address or FQDN for example 172 16 88 3 or ftp myftpsite com and file is the chosen file name Lead wit...

Page 42: ...SCP server The host key authenticates the server if the key is unknown it is possible that an attacker has taken the server s hostname and or IP address Note that any SCP server is unknown if the swi...

Page 43: ...e running config file to juser wwmed com bstnA6k cfg smtp bstnA6k cfg smtp mail server email1 wwmed com bstnA6k cfg smtp from admin acopia wwmed com bstnA6k cfg smtp exit bstnA6k cfg exit bstnA6k copy...

Page 44: ...in saving the running configuration is to save the global config parameters The global config is the part of the configuration that is shared among both ARXes in a redundant pair this includes namespa...

Page 45: ...URL as the destination copy global config ftp username password ftp site file where username password optional is an FTP username and password the default is the username password set by the ip ftp u...

Page 46: ...uthenticates the server if the key is unknown it is possible that an attacker has taken the server s hostname and or IP address Note that any SCP server is unknown if the switch has not had an SCP exc...

Page 47: ...m exits from cfg mode to priv exec mode then mails the global config file bstnA6k cfg smtp bstnA6k cfg smtp mail server email1 wwmed com bstnA6k cfg smtp from admin acopia wwmed com bstnA6k cfg smtp t...

Page 48: ...2007 global global nfs tcp timeout 30 user user adm1 encrypted password lH3VdGIIdBrlTvofTsMNqU3T7wIXEP5rE BwY5G7a5Y exit user adm12 encrypted password 456qX2IIdBrlTvofTsMNqU3T7wIXEP5r0R8lwaMiEI3HzTOOT...

Page 49: ...ace shows the namespace section schedule shows all policy schedules security shows all sections related to security such as group radius server and authentication global server focuses on the global s...

Page 50: ...it 172 16 100 0 255 255 255 0 read write root squash permit 172 16 204 0 255 255 255 0 read only root allow permit 172 16 0 0 255 255 0 0 read write root squash permit netgroup surgeons read write roo...

Page 51: ...dStyle encrypted password Ygh0GuVO h9Oww2pTdPvAhcQ mtEaV7x5oWzzw ip address 192 168 25 102 windows domain NTNET exit proxy user proxy user acoProxy1 user jqprivate encrypted password qJQi mIIdBrlTvofT...

Page 52: ...racters is the fully qualified domain name FQDN for the front end service For example the following command shows the configuration for the medarcv namespace bstnA6k show global config namespace medar...

Page 53: ...ms persistent acls no sparse files unicode on disk share equip import skip managed check filer fs2 cifs lab_equipment enable exit share leased filer nas2 cifs for_lease enable exit vpu 2 domain 1 enab...

Page 54: ...nfig to an executable script file copy startup config scripts destination file where scripts is the destination directory and destination file 1 255 characters is a name you choose for the startup con...

Page 55: ...the following command exits from gbl mode to priv exec mode then sends the startup config to ftp wwmed com bstnA6k gbl exit bstnA6k copy startup config ftp juser jpasswd ftp wwmed com feb6startup bstn...

Page 56: ...y startup config smtp e mail address file where the options were defined for mailing the running config recall Sending the Config to an E Mail Recipient on page 3 4 For example the following command s...

Page 57: ...fault is the username password set by the ip ftp user command ftp site identifies the FTP server with an IP address or FQDN for example 172 16 88 3 or ftp myftpsite com file is the script name at the...

Page 58: ...ser Access Authentication SWITCH login admin Password password System authenticating at device scope Restoring the Local and Global Configs From priv exec mode use the run command to run each running...

Page 59: ...onfig SWITCH cfg hostname bstnA6k bstnA6k cfg bstnA6k gbl exit bstnA6k Restoring Configs to a Redundant Pair We recommend a two phased approach for restoring configs to a redundant pair restore the ru...

Page 60: ...lndA1k cfg prtlndA1k cfg exit prtlndA1k Peer B SWITCH run scripts running B SWITCH config SWITCH cfg hostname prtlndA1kB prtlndA1kB cfg prtlndA1kB cfg exit prtlndA1kB Peer A Wait for the peers to join...

Page 61: ...ing and rejoin the switch with its waiting peer The switch downloads the global config when it joins the redundant pair If you want to replace the global config too run the global config script on the...

Page 62: ...Backing Up the Running Configuration Restoring the Configuration 3 24 CLI Maintenance Guide...

Page 63: ...k up your current configuration Use the copy startup config command to back up both the running config and global config parameters See Saving Both Configs on page 3 16 for detailed instructions If yo...

Page 64: ...witch is using the release file R is the running release A is the armed release the one that will run on the next reboot By default this is the same release as the running R release B is the backup re...

Page 65: ...ights reserved Running Release test3 rel Version 2 01 004 08731 Mar 10 2006 18 33 05 nbuilds Armed Release test3 rel Version 2 01 004 08731 Mar 10 2006 18 33 05 nbuilds Backup Release test2 rel Versio...

Page 66: ...55 characters identifies the release file You can use wildcards such as for a string for a single character or A Z for any uppercase letter For example the following command sequence exits to priv exe...

Page 67: ...ftp site identifies the FTP server with an IP address or FQDN for example 172 16 88 3 or ftp myftpsite com file is the chosen file name lead with two slashes ftp site file if the file path is absolute...

Page 68: ...esumed to start in the home directory for username dest file is the name you choose for the downloaded copy of the release file accept host key optional tells the CLI to accept an unknown host key if...

Page 69: ...2 01 004 08731 Mar 10 2006 18 33 05 nbuilds bstnA6k Validating the Release File It is possible for the release file to be incomplete after it downloads You can verify the integrity of the file by com...

Page 70: ...more than one minute For example the following command sequence arms the switch with the test5 rel file and then verifies that the switch is properly armed bstnA6k boot system test5 rel INFO The boot...

Page 71: ...verify that the software upgrade was successful For example User Access Authentication Username admin Password acopia bstnA6k show version Copyright c 2002 2006 by Acopia Networks Inc All rights rese...

Page 72: ...opportunity to test the new software before putting it into service You can coordinate the software upgrades by upgrading the backup switch first testing it there then deciding whether or not to upgra...

Page 73: ...ions Count 1 Last 09 28 33 03 19 2007 Reason Quorum disk 192 168 74 83 lhome quorum disk portland1 is now online Heartbeat Latency Heartbeat Latency Intervals msec Time Interval 0 499 500 999 1 3999 N...

Page 74: ...0 0 0 11 00 12 00 0 0 0 0 Heartbeat latency summary 0 499 msec 99 96 500 999 msec 0 04 1 3999 msec 0 00 No response 0 00 prtlndA1k Checking the Health of the Backup Switch Use the show redundancy com...

Page 75: ...f you decide to revert to the old release after the upgrade The global config does not need to be backed up it will be preserved on the redundant switch You can use copy running config to copy the con...

Page 76: ...eload Reload the entire chassis yes no yes Broadcast message Fri Dec 3 12 51 25 2004 The system is going down for reboot NOW Sanity Check When the upgraded switch returns from the reboot log in and ch...

Page 77: ...reload command This forces failover to the switch running the new software From here there are two paths to follow the success path you want to deploy the new software or the failure path you want to...

Page 78: ...akes full control of services when the downgraded switch reboots Recall that the peer switch is still running the old software When the downgraded switch returns from its reboot and you log back in a...

Page 79: ...parameters To re configure the switch run the old running config as a script You do not need to re install the global config when the switch rejoined the pair it downloaded the global config from its...

Page 80: ...Upgrading Software Upgrading a Redundant Pair 4 18 CLI Maintenance Guide prtlndA1kB cfg prtlndA1kB cfg exit prtlndA1kB...

Page 81: ...ne the filers and compare the results with the metadata Wherever nsck finds metadata inconsistencies you have the opportunity to correct them The nsck and sync utilities offer several options for work...

Page 82: ...ave intermediate stages to indicate that they are in progress For example the following jobs have all completed successfully bstnA6k gbl show nsck Op Id Op Type Namespace Path Status 1 report wwmed ac...

Page 83: ...e Path Status 1 report wwmed acct Complete 2 report wwmed acct Complete 3 report wwmed acct payable Complete 4 report wwmed acct Complete 5 report wwmed acct Complete 6 report wwmed acct payable Compl...

Page 84: ...s 1 rpt Switch bstnA6k Namespace wwmed Path acct Status Complete bstnA6k gbl Showing all nsck sync Jobs Use show nsck all to see details for all nsck and sync jobs show nsck all For example bstnA6k gb...

Page 85: ...c DONE 124 in 00 00 07 drain_share_rule_for_share_it5_200512081430 rpt Dec 8 14 30 660 Plc DONE 4 in 00 00 04 export mapping rpt Dec 8 14 27 3 2k EMp DONE 5 in 00 00 00 fe2beMap rpt Dec 8 14 27 3 2k E...

Page 86: ...Dec 8 14 27 2 4k EMp DONE 3 in 00 00 00 nis update wwmed com rpt Dec 8 14 19 68k Nis DONE 50439 in 00 00 30 remove 12 it5 5 rpt Dec 8 14 30 1 1k RMV DONE 1837 in 00 00 02 sync 1 _acct rpt Dec 8 14 27...

Page 87: ...on which to report Use the show namespace command for a list of configured namespaces path optional 1 256 characters narrows the scope of the report to a specific virtual path in the namespace for ex...

Page 88: ...v exec mode dumps all physical file locations for the wwmed namespace and reviews the report bstnA6k gbl end bstnA6k nsck wwmed report metadata only Scheduling report metadata_only 4 rpt on switch bst...

Page 89: ...FL bills wwmed css FL bills tools wwmed swLoader alg2_5A alg2_5A3 gif DR bills tools wwmed tcl cli_scripts FL bills tools wwmed tcl cli_scripts show exp FL bills2 tools wwmed tcl cli_scripts techdump...

Page 90: ...share share name norecurse where namespace report metadata only path and norecurse are all explained above share share name optional 1 64 characters specifies the namespace share If the share does not...

Page 91: ...e locations to a file named wwmed_bills 8 rpt bstnA6k gbl end bstnA6k nsck wwmed report metadata only share bills outputfile wwmed_bills Scheduling report wwmed_bills 8 rpt on switch bstnA6k bstnA6k W...

Page 92: ...or vcifsTypeMismatch Use grep to search the syslog for a string The syslog is rotated regularly use show logs for a complete list of all log files including backups To find the exact scope of metadata...

Page 93: ...virtual path in the namespace for example home jrandom This must be a managed volume or a path within a managed volume share share name optional 1 64 characters narrows the scope further to a single...

Page 94: ...nds a missing file in the medarcv namespace highlighted in bold text bstnA6k gbl end bstnA6k nsck medarcv report inconsistencies norecurse Scheduling report inconsistencies 15 rpt on switch bstnA6k bs...

Page 95: ...A file name matches a CIFS alternate 8 3 name on another share D8 A directory name matches a CIFS alternate 8 3 name its contents will be skipped Type Share Path LF charts copyRandomx exe F8 charts K...

Page 96: ...here multi protocol optional focuses the report on NFS CIFS naming issues and the remaining options were described above For example the following command sequence generates an inconsistencies report...

Page 97: ...ame matches a CIFS alternate 8 3 name its contents will be skipped Multi Protocol Only NF Name is accessible only to NFS clients NI Name does not exist via both NFS and CIFS CC Case blind name collisi...

Page 98: ...ext Y2KCLA 1 C Angelis 1 12 00 doc SP shr1 next Y2KCLA 1 M soprano 9 30 00 doc SP shr1 next Y2KCLA 1 r aprile II 6 5 00 doc SP shr1 next Y2KCLA 1 r aprile I 9 4 00 doc SP shr1 next Y2KCLA 1 a soprano...

Page 99: ...of configured namespaces see Listing All Namespaces on page 7 3 of the CLI Storage Management Guide vol path 1 1024 characters chooses a specific managed volume in the namespace Use forward slashes in...

Page 100: ...show reports sync 3 _rcrds rpt Sync Report Started at Fri Sep 15 03 30 29 2006 Namespace medarcv Volume rcrds Path Options recurse rename files Share Physical Filer rx 192 168 25 20 prescriptions cha...

Page 101: ...exists on filer but not in the metadata NE Directory not empty Synchronization Results Type Share Object SY LF charts copyRandomx exe Total Found Items 0 Total Lost Items 1 Total Invalid Filehandles...

Page 102: ...mespace to sync Use the show namespace command for a list of configured namespaces see Listing All Namespaces on page 7 3 of the CLI Storage Management Guide vol path 1 1024 characters chooses a speci...

Page 103: ...t not in the metadata IF Invalid File Handle Metadata Filer file handle mismatch CF File collided with existing filename CR File collided with existing filename and was renamed NI Name does not exist...

Page 104: ...a Single Share If the metadata corruptions are limited to a single known share you can focus the sync process on the affected share A narrow focus leads to shorter sync times you can use the metadata...

Page 105: ...es operation on switch bstnA6k report name sync 1 _acct rpt bstnA6k Showing the Progress of All Sync Operations A sync operation occurs in the background similar to an nsck run To see the high level s...

Page 106: ...ems 0 Synchronized Items 1 Processed Items 27 bstnA6k gbl Focusing on a Single Namespace Volume or Path You can add some options to show a smaller set of sync operations show sync files directories na...

Page 107: ...A6k gbl show sync files medarcv volume rcrds Namespace medarcv Volume rcrds Path sprains Options recurse rename files Status Success Report Name sync 2 _rcrds rpt bstnA6k Lost Items 0 Found Items 0 Sy...

Page 108: ...nc record to clear namespace optional 1 30 characters identifies one namespace from which to clear sync records If this option is omitted the command clears all sync files or sync directories records...

Page 109: ...h path where files directories chooses the type of sync operation to cancel namespace 1 30 characters identifies the namespace vol path 1 1024 characters is the volume and path 1 1024 characters is th...

Page 110: ...L1 in this illustration and descends to the directory from there Two sections of the CLI Storage Management Guide have instructions for providing this CIFS subshare support Supporting Subshares and th...

Page 111: ...subshares at the filer Like the sync operations described earlier this generates a report as it runs The report name appears after you issue the command After a successful sync operation you can use...

Page 112: ...s Report Started at Thu Dec 14 03 56 51 2006 Software Version 2 05 000 09890 Dec 11 2006 17 41 02 nbuilds Hardware Platform ARX 6000 Source Namespace medarcv Volume rcrds Share rx New Subshares Y2006...

Page 113: ...show reports cifsExportSubshares_200612140400 rpt Cifs Export Subshares Report Started at Thu Dec 14 04 00 32 2006 Software Version 2 05 000 09890 Dec 11 2006 17 41 02 nbuilds Hardware Platform ARX 60...

Page 114: ...u can run one nsck job at a time on a given namespace Use show nsck to monitor the progress of nsck jobs see Showing the Progress of nsck and sync Jobs on page 5 2 For example the following command se...

Page 115: ...c mode and rebuilds the etc volume in the archives namespace bstnA6k gbl end bstnA6k nsck archives rebuild volume etc Reimport all shares from volume etc in namespace archives yes no yes bstnA6k show...

Page 116: ...s on the share where it was first found and each stripe is a copy on another share By default any new file goes to the same share as its parent s master directory if a client creates a newfile doc fil...

Page 117: ...e reset bstnA6k gbl ns vol plc archives etc reset from fileset fulltree match directories promote directories bstnA6k gbl ns vol plc archives etc reset target share nas8 bstnA6k gbl ns vol plc archive...

Page 118: ...ns Performed 1 Queue Statistics First time Migrates 0 Requeued Migrates 0 Queued Directory Promotes 0 Last Scan Statistics Scan Started Wed Oct 11 03 41 02 2007 Scan Completed Wed Oct 11 03 41 09 2007...

Page 119: ...lumes after the shares are re enabled From priv exec mode use the nsck destage command to release all shares from a namespace s managed volumes nsck namespace destage where namespace 1 30 characters i...

Page 120: ...entries for all shares from the namespace metadata To reimport a destaged share enable the share in namespace volume share mode Destage all shares in namespace wwmed yes no yes bstnA6k De Staging a Vo...

Page 121: ...tion about rebuilding a namespace it is possible for filer error or network glitch to freeze an nsck job in an unfinished state Once the error is resolved you may want to de stage the volume or namesp...

Page 122: ...re enable each of them to import them back into the namespace From gbl ns vol mode you can use enable shares to enable all of the volume s shares at once see Enabling All Shares in the Volume on page...

Page 123: ...storage Use forward slashes in the path even for CIFS volumes ext filer 1 64 characters identifies the target share for the volume s metadata This is the external filer name for the filer use show ex...

Page 124: ...ample this command sequence migrates metadata for the wwmed acct volume and then shows the report bstnA6k gbl end bstnA6k nsck wwmed migrate metadata volume acct target nas3 nfs3 vol vol2 meta7 Volume...

Page 125: ...s confirmation before the CLI cancels the migration enter yes to confirm For example this command cancels a metadata migration for the medarcv rcrds volume bstnA6k gbl end bstnA6k cancel migrate metad...

Page 126: ...lear one nsck job clear nsck job id where job id 1 2 147 483 647 identifies the nsck job to stop This ID appears in the name of the nsck report As above the CLI prompts for confirmation before clearin...

Page 127: ...without stopping the nsck job From priv exec mode use the truncate report command to stop all report processing and truncate the report file truncate report report name where report name 1 255 charact...

Page 128: ...Metadata Utilities nsck and sync Clearing All nsck Jobs 5 48 CLI Maintenance Guide...

Page 129: ...end it to a remote site This is for sending information to Acopia for thorough diagnosis Using SSH you can run show commands from a remote host These are basic tools for troubleshooting the ARX Later...

Page 130: ...n 25 04 27 29 2007 0 No active alarms prtlndA1k cfg Accessing the Syslog The syslog short for System Log contains all log messages from the system s internal software Processes add informational messa...

Page 131: ...1 03 28 283 nlmd dump 0 Nov 20 14 31 2 7k nlmd dump 1 Nov 20 14 31 2 7k om install log Nov 21 02 39 53 om upgrade log Nov 21 02 40 176k originalOidList txt Nov 21 03 24 23k pxlog log Nov 21 03 27 109k...

Page 132: ...Ctrl C to stop the tail output and return to the CLI prompt For example prtlndA1k tail logs syslog follow 2004 06 18T18 26 33 038 0400 bstnA6k 1 1 SCM 0 LOG 0 6 FILTER sshd 5691 Accepted keyboard inte...

Page 133: ...e number lines where filename 1 255 characters identifies the syslog file to tail and number lines optional 1 4096 is the number of lines to show By default the command shows the last 24 lines in the...

Page 134: ...ere the software runs Log Component Description SCM ASM ACM AFN_NET IPC Abstraction Layer X X X APP_RON_RTMD ROM Route Table Maintenance Daemon X X AT AT Library X X AUTH_CONSOLE Console Authenticatio...

Page 135: ...essages X X X COMMON_NIS Common NIS messages X X CORE Core collector messages X X X CRMD Critical Resource Monitor Daemon X X DDBD Distributed Database Library X X DEBUG Internal debugging X X DFPD DN...

Page 136: ...g components X X EMAILHOME Email home daemon and cli commands X X ENVLIB Environmental Library Messages X EVAL_NET_RESULT Messages from the analysis of joining an Active Directory domain X X EXIMD Exi...

Page 137: ...CLI messages X X HWAGENT Hardware Agent X X IFILER_CLI Internal Filer CLI Messages X X IPC_EVENT_LIB IPC Event Library X X X IPC_EVENT_MGR IPC Event Manager X X X IPC_LIB IPC Library X X X KRBCONFD Ke...

Page 138: ...gical Volume Manager Daemon X X MANUF Manufacturing Purposes only Internal Switch Software X X MAX Max enum for message categories put new categories before this entry X X MAX_TEM Max enum for TEM mes...

Page 139: ...Mover Protocol X X NDMPAUTH_CLI NDMP Authentication CLI Messages X X NET NSM Messages X X NETBIOS NetBios Configuration Daemon X X NET_APP Miscellaneous Application Events X X NET_CIFS NSM CIFS Proxy...

Page 140: ...messages X X NMPIPE Named Pipe log messages X X NSCK DNAS Namespace Check X X NSCKRPT NSCK Report Messages X X NSM_RON NSM RON Messages X X NTLMAGENTAPI NTLM management X X NTP NTP daemon X X NVRDAEMO...

Page 141: ...forcement Point X X X POLICY_SHADOW Policy Shadow Volume X X PROBE Probes for Monitoring and Controlling Subsystems X X X PTW Parallel Treewalk Library X X X RELMGR Release Manager X X RELMGR_CLI Rele...

Page 142: ...CLI Messages X X SEC_CONFIG Security COnfiguration X X X SEC_LOCAL Security Local Enforcement X X X SHMEM Shared Memory X X X SHRTOP Share topology library X X SLB_CLI SLB CLI Messages X X SLMCONFD SL...

Page 143: ...SYNC_LIB Shadow Synchronization Library X X TASK_LIB Task Dispatcher Library X X X TCMD NSM Configuration Manager X X TIME Time related log messages X X X TRANFS Transitional File System in DNAS X X...

Page 144: ...is the millisecond time fraction tz 0400 is the hours off UTC nnnn or nnnn switch bstnA6k is the switch name slot proc board 1 1 SCM is the chassis slot processor number and board type ACM ASM SCM or...

Page 145: ...he documentation for a specific message use the show documentation command described later in the chapter msg User admin Command bstnA6k show nsck is the message text itself Reading IDs for Namespaces...

Page 146: ...quipment medarcv 15 leased lab_equipment medarcv 16 metadata share lab_equipment medarcv 14 chemistry test_results medarcv 17 hematology test_results medarcv 18 shr1 old claims insur 22 shr1 next clai...

Page 147: ...24 54 196 0400 1 scm 864 SCM_L2SW_DRV 0 7 D MSG7 soc_schan _op operation timed out slot 5 SWITCH 2004 05 06T06 24 54 386 0400 1 scm 1183 SCM_TEMSTATS 0 7 D MSG7 TEMRingB ufferPoll SSB Error 5 TEMCoreI...

Page 148: ...racter matches any character that is not enclosed For example 0 9 matches any single character that is not a number from 0 to 9 logs is a required keyword this specifies the logs directory where the s...

Page 149: ...0 May 05 2004 18 04 50 lwisniewski build 4650 shutting down MORE Filtering Messages Out You can use the ignore flag to filter out a second string from the grep output grep pattern logs filename ignore...

Page 150: ...e and ignore ignore pattern are described above tail is required and number lines 1 4096 is the number of lines to show For example the following grep command shows only the 10 most recent matching li...

Page 151: ...len 30 2004 05 06T19 27 46 318 0400 bstnA6k 1 1 SCM 704 CHASS_NEW 0 7 MSG7 NVR ECC ERROR PENDINF TIMER expired slot 0 2004 05 06T19 27 48 338 0400 bstnA6k 1 1 SCM 704 CHASS_NEW 0 7 MSG7 chass_set_nvr_...

Page 152: ...for one of them bstnA6k gbl grep RON_SPFD logs syslog tail 5 2006 04 10T15 44 27 030 0000 SWITCH 1 1 SCM 1942 RON_SPFD 0 5 RON_SYSTEM_CLOCK_C HANGED System clock changed adjusting schedule by 2 second...

Page 153: ...sword optional is an FTP username and password the default is set by the ip ftp user command as shown in Setting a Default FTP User on page 3 1 ftp site identifies the FTP server with an IP address or...

Page 154: ...host key if offered by the SCP server The host key authenticates the server if the key is unknown it is possible that an attacker has taken the server s hostname and or IP address Note that any SCP s...

Page 155: ...is the chosen file name For example the following command sequence sets up SMTP exits from cfg mode to priv exec mode then mails the syslog file to juser wwmed com bstnA6k cfg smtp bstnA6k cfg smtp m...

Page 156: ...ebug level is the most verbose this causes the component s to issue every possible log message during their execution For example the following command sets the logging level to debug most verbose for...

Page 157: ...N_RTMD component has an X in the warning column for example the APP_RON_RTMD is set to the warning logging level All of the log components shown in the example below are set to notice logging level bs...

Page 158: ...gured Log Levels disable debug info notice warning error critical POLICY X bstnA6k cfg Reverting Back to the Default Logging Level The default logging level for all components is info Use no logging l...

Page 159: ...Configuring DNS Lookups on page 4 35 of the CLI Network Management Guide udp tcp optional chooses a transport protocol to reach the external server This defaults to UDP if you omit it port port optio...

Page 160: ...twork Management Guide From cfg mode use the management source command to change the source interface for outbound syslog messages management source vlan vlan id where vlan id 1 4096 characters identi...

Page 161: ...ns use show logging destination from any mode show logging destination For example bstnA6k cfg show logging destination Source Interface mgmt 10 1 1 7 External Syslog Destination s 172 16 202 8 bstnA6...

Page 162: ...9552 0 1 1 afnloggermgrd 1 11768 0 1 1 afnnetd 5 10532 1 1 1 afnpdpd 1 9840 0 1 1 afnrootd 1 12104 0 1 1 afnsnapd 1 12660 0 1 1 afnsqmd 3 15456 0 1 1 afnssbdevd 1 5628 0 1 1 afnssrmd 1 13612 0 1 1 afn...

Page 163: ...5 1 syslog ng 1 864 0 5 1 txnmond 1 11452 0 5 1 Other Tasks 12 11344 0 5 2 afnloggermgrd 1 9868 0 5 2 afnnetd 3 10152 0 5 2 afnssbdevd 1 5576 0 5 2 coreCollector script 1 1600 0 5 2 coreTimer script 1...

Page 164: ...en lists the tasks running on processor 1 1 bstnA6k show processors Proc Module State Up Time Total Kb Free Kb CPU1M CPU5M 1 1 SCM Up 0 days 00 41 50 4138060 3447132 7 10 3 1 ASM Up 0 days 00 38 01 41...

Page 165: ...essively large and send it to an FTP site collect diag info ftp username password ftp site file tgz where username password optional is an FTP username and optional password the default is the usernam...

Page 166: ...at the remote host server identifies the SCP server with an IP address or FQDN for example 172 16 100 18 or deb1 mynet com and file tgz is the file name for the diagnostics data Lead with a slash scp...

Page 167: ...info command use the following syntax to send the diag info as an E mail attachment collect diag info smtp e mail address file tgz where e mail address optional identifies the recipient of the E mail...

Page 168: ...ag info directory The CLI prompts for confirmation before overwriting any previously collected diag info files Answer yes to continue As stated above the collection process can be time consuming allow...

Page 169: ...r FTP SCP SMTP or a local file and async makes the collection process asynchronous The CLI prompts for confirmation answer yes to continue With the async option the CLI displays a report name and then...

Page 170: ...and logs from the system s service manager reports chooses all reports As mentioned above these are omitted from the diag info option because they can be excessively large at some installations state...

Page 171: ...e collected logs start time start utc optional establishes a start time If omitted the command collects all of its logs up to the end time start is a date and time Enter this in one of two formats mm...

Page 172: ...rom a remote machine to run any show command at an ARX An earlier chapter described how to run a volume restore through SSH recall Running the Restore from a Remote Host on page 2 8 You use the same s...

Page 173: ...5407 0 0 3 5 NSM Up 0 days 00 28 54 509672 317174 0 0 3 6 NSM Up 0 days 00 28 54 507904 314319 0 0 5 1 ASM Up 0 days 00 23 48 4138072 3945316 0 0 5 2 ASM Up 0 days 00 23 49 4138072 3941100 0 0 Dedicat...

Page 174: ...mand Some show commands require quotes within the command itself This confuses the CLI parser and single quotes are also problematic To work around this issue use the URL encoding for the double quote...

Page 175: ...and Port mirroring The next chapter discusses tools for troubleshooting managed volumes Pinging an IP Address From any mode use the ping command to send an ICMP ECHO request to another interface ping...

Page 176: ...22 183 icmp_seq 8 ttl 60 time 1 ms from 3 5 8 bytes from 172 16 22 183 icmp_seq 9 ttl 60 time 1 ms from 3 5 Ctrl C 172 16 22 183 ping statistics 9 packets transmitted 9 packets received 0 packet loss...

Page 177: ...ese processors You cannot ping from an ASM processor on an ARX 6000 this processor has no interface on the client server network or the out of band management network All platform types have a single...

Page 178: ...ocessors on an ARX 6000 and then issues a ping from processor 3 3 port 3 on the NSM bstnA6k show processors Proc Module State Up Time Total Kb Free Kb CPU1M CPU5M 1 1 SCM Up 0 days 00 54 30 4138348 39...

Page 179: ...oxy IPs on page 4 7 of the CLI Network Management Guide to list all proxy IP addresses Each network processor is assigned its own proxy IP The network processors use virtual IP VIP addresses to commun...

Page 180: ...of pings as explained above For example this command sends a ping with a source IP of 10 50 20 110 bstnA6k ping 10 53 2 10 source 10 50 20 110 count 2 PING 10 53 2 10 10 50 20 110 0 data bytes 8 byte...

Page 181: ...ct 192 168 78 0 24 192 168 74 2 128 VLAN74 560 10 1 23 0 24 0 0 0 0 0 Mgmt Direct prtlndA1k ping 10 1 23 1 source 10 1 23 11 count 4 PING 10 1 23 1 10 1 23 11 0 data bytes 8 bytes from 10 1 23 1 icmp_...

Page 182: ...g an In Band VLAN Management Interface on page 4 2 of the CLI Network Management Guide This sample command traces the route to the filer at 192 168 25 19 bstnA6k expect traceroute 192 168 25 19 1 192...

Page 183: ...cancel the test For example bstnA6k expect ttcp transmit 192 168 97 55 Starting 10 second TCP transmit test Hit C to abort Ctrl C bstnA6k Testing a RON Tunnel To test the RON connection from one ARX...

Page 184: ...d sequence finds the private subnet for prtlndA1k then runs a TTCP test over the RON tunnel bstnA6k show ron route Default Policy Destination Subnet via Tunnel Milliseconds prtlndA1k 169 254 54 0 24 t...

Page 185: ...ssor 1 6 is the processor number Use show processor for a complete list of processors and their modules and slots on the ARX The first time you issue any logging fastpath command the CLI issues a warn...

Page 186: ...described in Log Components on page 6 6 The table below is an alphabetical list of all NSM log components along with a brief description Log Component Description NSM TEM_BSD The board support packag...

Page 187: ...ns with DNAS becoming obsolete X TEM_NFS_FC NFS file cache management proxy X TEM_NFS_IPC The NFS Proxy IPC obsolete X TEM_NFS_MOUNT Obsolete X TEM_NFS_SERVER NFS file server state machine X TEM_NFS_S...

Page 188: ...ines the volume of logs that it generates You can set a different logging level for every NSM log component allowing you to focus attention on a single NSM component or a small group of them TEM_STATS...

Page 189: ...erable errors A 4 adds logs about internal configuration changes Levels 5 through 10 add increasing densities of per packet messages The first time you enter any logging fastpath command the CLI warns...

Page 190: ...the match string while exclude omits all matching log messages and gathers all other messages You can repeat this command multiple times to expand or narrow the search further A packet that matches a...

Page 191: ...age 7 12 and level 1 10 is the component s current log level This is equivalent to logging fastpath component name 0 For example the following command disables logging from the TEM_CIFS component bstn...

Page 192: ...ades performance Use no logging fastpath processor to disable logging from a certain processor no logging fastpath processor slot processor where slot 1 6 1 on an ARX 1000 or ARX 500 is the slot numbe...

Page 193: ...0 bstnA6k 5 5 NSM_TX 2124 NET_APP 0 7 MSG7 smb_neg c 320 neg prot request from cid 19 client 172 16 100 183 send to dnas 2006 11 22T08 43 29 000 0000 bstnA6k 5 5 NSM_TX 2124 NET_APP 0 7 MSG7 smb_neg c...

Page 194: ...is the time in UTC uuu 000 is the millisecond time fraction tz 0000 is the hours off UTC nnnn or nnnn switch bstnA6k is the switch name slot proc board 3 2 NSM_TX is the chassis slot processor number...

Page 195: ...ed VLAN prefix 1 255 characters is the prefix you choose for the filename Each file is named as follows prefix_nnnnn_yyyymmddHHMMSS cap where prefix is what you choose here nnnnn is a file number for...

Page 196: ...optional 1 10 sets up a series of capture files when the capture reaches the filesize limit it can close the current capture file and start a new one The default is 1 file The capture session ends wh...

Page 197: ...id proxy all file prefix filesize kilobytes filecount count For example the following command captures two 16 000 KByte files of proxy IP traffic bstnA6k cfg end bstnA6k capture session 2 proxy all f...

Page 198: ...10 TCP 868 635 SYN Seq 0 Ack 0 Win 5840 Len 0 MSS 1460 TSV 1212228822 TSER 0 WS 0 5 1 049633 192 168 25 19 192 168 25 10 TCP 868 635 ACK Seq 1 Ack 0 Win 5840 Len 0 TSV 1212228822 TSER 144981 6 1 0497...

Page 199: ...Continuation 20 1 135396 192 168 25 19 192 168 25 10 NFS V3 FSSTAT Call FH 0x04008200 21 1 136283 192 168 25 19 192 168 25 32 RPC Continuation 22 1 136654 192 168 25 19 192 168 25 32 RPC Continuation...

Page 200: ...le to copy username password optional is an FTP username and password the default is set by the ip ftp user command as shown in Setting a Default FTP User on page 3 1 ftp site identifies the FTP serve...

Page 201: ...is absolute Without the slash the path is presumed to start in the home directory for username accept host key optional tells the CLI to accept an unknown host key if offered by the SCP server The hos...

Page 202: ...1000 Use the show interface summary command to find all ports configured on the ARX rx tx both chooses the direction of monitored packets Choose rx for received ingress packets tx for transmit egress...

Page 203: ...ed Down 1 Gb s Unknown Default gbe 3 3 Enabled Down 1 Gb s Unknown Default gbe 3 4 Enabled Down 1 Gb s Unknown Default gbe 3 5 Enabled Down 1 Gb s Unknown Default gbe 3 6 Disabled Down 1 Gb s Unknown...

Page 204: ...x for received ingress packets tx for transmit egress packets or both destination interface slot port is the destination port where the network analyzer is connected for example destination interface...

Page 205: ...tor session no monitor system module system module chooses the type of monitor session to shut down For example the following command sequence shuts down a monitor module session bstnA6k cfg no monito...

Page 206: ...Troubleshooting Network Connections Configuring Port Mirroring 7 32 CLI Maintenance Guide...

Page 207: ...its associated configuration objects manage file collisions after an import fix file and directory naming issues in a CIFS namespace fix file and directory naming issues in a multi protocol namespace...

Page 208: ...volumes The statistics are kept at the NSM also known as the data plane of the ARX Use the show statistics filer dataplane command to see these statistics for all filer shares show statistics filer da...

Page 209: ...601 Total All Calls 14 010 Total Namespace wwmed Share Name bills2 Volume acct Filer das3 NFS Export data acct2 Read 822 064 Bytes Read Calls 115 Total Write 822 433 Bytes Write Calls 115 Total Averag...

Page 210: ...FS Export vol vol0 direct Read 0 Bytes Read Calls 0 Total Write 0 Bytes Write Calls 0 Total Average Latency 0 00 MilliSeconds Other Calls 0 Total All Calls 0 Total Namespace medco Share Name sales Vol...

Page 211: ...otal Average Latency 0 72 MilliSeconds Other Calls 19 075 Total All Calls 32 793 Total Namespace medarcv Share Name rx Volume rcrds Filer fs1 CIFS Share prescriptions Read 284 232 Bytes Read Calls 22...

Page 212: ...medarcv Share Name bulk Volume rcrds Filer fs2 CIFS Share bulkstorage Read 0 Bytes Read Calls 0 Total Write 0 Bytes Write Calls 0 Total Average Latency 0 00 MilliSeconds Other Calls 0 Total All Calls...

Page 213: ...00 MilliSeconds Other Calls 0 Total All Calls 0 Total bstnA6k Showing Share Statistics from One Namespace To focus on the share statistics from one namespace use the namespace argument in the show sta...

Page 214: ...e Latency 2 44 MilliSeconds Other Calls 12 133 Total All Calls 19 343 Total Namespace wwmed Share Name bills Volume acct Filer das8 NFS Export work1 accting Read 38 526 836 Bytes Read Calls 4 866 Tota...

Page 215: ...56 Bytes Write Calls 37 Total Average Latency 0 28 MilliSeconds Other Calls 412 Total All Calls 517 Total bstnA6k Showing Statistics from One Volume You can narrow the focus further to a particular vo...

Page 216: ...Share Statistics Summary Namespace wwmed Share Name budget Volume acct Filer das1 NFS Export lhome budget Read 26 797 768 Bytes Read Calls 3 868 Total Write 23 764 102 Bytes Write Calls 3 342 Total A...

Page 217: ...espace volume 1 1024 characters identifies the volume and share name 1 64 characters identifies the specific share For example the following command shows share statistics from the budget share in the...

Page 218: ...iler name where filer name 1 64 characters identifies the desired filer For example the following command shows share statistics from the das1 filer bstnA6k show statistics filer dataplane filer das1...

Page 219: ...identifies the desired filer and share name 1 1024 characters identifies the filer share For example the following command shows share statistics from the budget share on the das1 filer bstnA6k show...

Page 220: ...on page 12 11 of the CLI Storage Management Guide Also the share must be online in the namespace use show namespace status to confirm this see Monitoring the Import on page 9 55 of the same manual To...

Page 221: ...bstnA6k Removing the Empty Directory Tree When you remove a share from a namespace it leaves its empty directory tree on the share s back end filer After removing the share you can access the filer di...

Page 222: ...tes to zero To remove the attribute consistency check go to gbl ns vol shr mode for the destination share and use the no strict attribute consistency command no strict attribute consistency For exampl...

Page 223: ...mple this shows the two reports highlighted in bold text from removing the it5 share bstnA6k show reports reports Codes at Command Scheduler EMp Export Mapping Imp Import Inc Inconsistencies MDO Metad...

Page 224: ...metadata_only 12 rpt Mar 1 15 29 4 8k MDO DONE 30 in 00 00 00 metadata_only 13 rpt Mar 1 15 29 3 4k MDO DONE 19 in 00 00 00 metadata_only 17 rpt Mar 1 15 30 236k MDO DONE 1599 in 00 00 00 metadata_onl...

Page 225: ...8 42 2006 Place Rule drain_share_rule_for_share_it5 Configuration From share it5 Target share farm fm1 Report drain_share_rule_for_share_it5 Migrate limit 0 Volume Scan Enabled Promote Directories Ena...

Page 226: ...ct Source Share it5 Source IP 192 168 25 24 Source Export lhome it5 Relocate Share bills Relocate IP 192 168 25 25 Relocate Export work1 accting Legend Error occurred during storage removal AR Directo...

Page 227: ...e Remove Report DONE at Wed Mar 1 15 38 52 2006 bstnA6k Removing the Share Asynchronously By default the CLI waits for the share removal to finish before allowing you to enter any more commands Add th...

Page 228: ...c mode use the remove share nomigrate command to remove a share from a namespace without migrating any of its files remove share nomigrate namespace volume share destination async where all of the opt...

Page 229: ...here the initial options are described above and force optional indicates that the removed share cannot be scanned Since the volume cannot scan the file attributes for the master directories it sets a...

Page 230: ...plicated at the destination share It is possible to cancel the share removal during this scan which takes longer than the other removal phases From priv exec mode use the cancel remove command to canc...

Page 231: ...scription Action Error A directory was removed from the filer during import A directory was found during an early scan of the filer share then later it was missing Either a client or client applicatio...

Page 232: ...ther share in the volume failed to import All shares in the volume must import successfully for the volume to come online Address the share that does not have this error then restart all imports Error...

Page 233: ...and to change the path or share name for this share then retry the import Error CIFS error during import scan CIFS This is a CIFS error that is not an access or network error but prevented the import...

Page 234: ...Operators group on the filer Error Cannot find credentials for connection to filer CIFS Proxy user credentials have not been properly configured for the CIFS share These credentials must be a usernam...

Page 235: ...r the CIFS share These credentials must be a username and password from the Backup Operators group Note that they must be configured as part of the Backup Operators group at this filer it is possible...

Page 236: ...s are recorded in the import reports for each share These reports are named import job id share name share id rpt Use show reports to list all import reports and read their contents Using the import r...

Page 237: ...ctories are common on a multi protocol filer The volume requires that all attributes for CIFS and NFS be synchronized for duplicate directories and that is impossible under the circumstances This can...

Page 238: ...nual for switch replacement instructions Error Export is read only cannot import Check the share configuration at the filer the ARX requires read write access throughout the share s directory tree Err...

Page 239: ...Error Failed to create directory collision due to open CIFS file in path multi protocol A directory on this back end share has a case collision with an already imported directory and a CIFS client has...

Page 240: ...or IP address configured for the filer From gbl ext filer mode use the ip address command to reset the filer s address Use the show exports command and or ping to check the connection to the filer Err...

Page 241: ...r and rename the file or you can set the modify flag on this volume By setting the modify flag you allow the volume to rename the file on import Then retry the import Error Filer does not have enough...

Page 242: ...is naming conflict is not supported for this vendor combination The import report shows the name of the conflicting file or directory The name appears with an FC notation The report is named import jo...

Page 243: ...are which is an unsupported configuration Error Import database I O failure Error Insufficient free space to store metadata A volume s metadata share requires gigabytes of free space the one chosen fo...

Page 244: ...he earlier examples to thatFile txt THATfile txt and so on to stop them from making a case insensitive match with thisfile txt The specific directory and filename appears in a syslog message labeled E...

Page 245: ...port We also recommend that you specify the no_wdelay option Use nsck rebuild volume to re initialize the metadata share and reimport all shares in the volume Error Metadata share unavailable during i...

Page 246: ...ate a permissions problem in the top level directory for the share Check the NFS configuration at the back end share correct the problem and retry the import Error Multi protocol user mapping error nf...

Page 247: ...t to the back end filer For NFS exports check your back end filer configuration the back end share should allow access to all of the ARX s proxy IP addresses Use the show exports command to check the...

Page 248: ...ect so do this with caution Alternatively you can use remove share nomigrate Error Root Squash is Enabled NFS This indicates that the ARX did not have proper permissions to create files at the back en...

Page 249: ...found on filer Error Stat of a file directory failed during storage init NFS The ARX was unable to access the attributes of a file or directory Check the NFS service at the back end filer To check the...

Page 250: ...istent filer behavior it may indicate that NFS clients are bypassing the ARX to access the share Check the filer share correct the problem there and retry the import Error Unresolvable case blind name...

Page 251: ...ata only so there are no client accessible files to import This serves as an explanation it is not an import error Offline Volume Disabled No imports are possible unless the volume is enabled Use the...

Page 252: ...hod fails metadata was probably written before the import failed You can try one of the alternatives described below Removing the Share from the Volume You can remove the volume from the share as a fi...

Page 253: ...directory Recall that a volume can have a copy of any directory in multiple back end shares This is the first imported instance of a the directory or possibly the only instance By default the volume...

Page 254: ...rectories into another share in the same volume then removes the share from the volume Any imported files disappear from client view For example this command sequence removes the budget share from the...

Page 255: ...stnA6k gbl end bstnA6k nsck wwmed destage volume acct This operation will remove entries for all shares in the volume from the namespace metadata To reimport a destaged share enable the share in names...

Page 256: ...ol shr wwmed acct budget enable bstnA6k gbl ns vol shr wwmed acct budget exit bstnA6k gbl ns vol wwmed acct Reimporting the Entire Volume The entire volume fails if its metadata share fails or if its...

Page 257: ...the namespace and global server components as it removes them The CLI prompts for confirmation before removing the namespace and all of its services Enter yes to continue This operation generates a r...

Page 258: ...edco INFO Removing global servers for namespace medco INFO no global server wwmedFiler INFO Removing volume policies for namespace medco INFO destroy policy medco vol INFO Removing shares for namespac...

Page 259: ...The redundant file is renamed as follows filename_share jobid ext where filename is the file s original name without its extension for example myfile from myfile doc share is the name of the namespac...

Page 260: ...a SCp Shadow Copy Snapshot Snapshot SuEn Enable Subshare Inconsistencies SuIn Export Subshare Inconsistencies Sum Summary SuSh Export Subshares Sync Sync Files Dirs SySh Sync Shares adminSessions_2007...

Page 261: ...med Volume acct Share bills IP Addr 192 168 25 25 Export work1 accting Options modify yes rename directories yes rename non mappable directories no rename files yes sync attributes no skip managed che...

Page 262: ...Scan Stop Time Thu Apr 26 03 26 08 2007 Directory Scan Elapsed Time 00 00 01 Directories imported by scan 14 Directories imported dynamically 0 Files imported by scan 106 Files imported dynamically 0...

Page 263: ...these modern file systems continue to support an alternate 8 3 name for any file or directory that does not fit the above pattern The alternate name is sometimes called a filer generated name FGN sinc...

Page 264: ...in rare cases the volume may disallow certain client actions or policy actions for them Best Practice Avoid Primary Names that Match this Pattern Whenever a file or directory matches the 8 3 FGN patte...

Page 265: ...rdsIssues rpt on switch bstnA6k bstnA6k show reports rcrdsIssues rpt Inconsistencies Report Started at Mon Apr 30 04 00 17 2007 Software Version 2 05 001 10144 Apr 27 2007 17 42 08 nbuilds Hardware Pl...

Page 266: ...otal Locking Errors 0 Total Filer Errors 0 Total processed 113 Elapsed time 00 00 01 Inconsistencies Report DONE at Mon Apr 30 04 00 18 2007 bstnA6k Correcting the Collisions Use the same method to co...

Page 267: ...as NFS only Best Practice Avoid NFS Only Entries Where Practical CIFS clients cannot access an NFS only entry This is especially a problem for directories which obscure all of their contents including...

Page 268: ...ntify the NFS only entries in the volume and work toward changing their names This is especially true for directory names which can obscure multiple files and directories from CIFS users Run an nsck i...

Page 269: ...matches a CIFS alternate 8 3 name on another share D8 A directory name matches a CIFS alternate 8 3 name its contents will be skipped Multi Protocol Only NF Name is accessible only to NFS clients NI...

Page 270: ...shr1 old tools blowAway pl SP shr1 old tools makeCd pl NF IC shr1 old stats in_home 2005 age 11 21yrs csv NF IC shr1 old stats in_home 2005 age 21yrs csv NF IC shr1 old stats in_home 2005 age 10yrs c...

Page 271: ...html Names with Characters that are Illegal in CIFS IC The following characters are legal in NFS filenames but illegal in their CIFS counterparts any control character or Files and directories with il...

Page 272: ...always at least three digits long changed filename is the original filename or directory name with all illegal characters replaced with an underscore character _ For example the above NFS side filena...

Page 273: ...CLA 1 FN shr1 next OVERDU 1 DOC Unicode Characters in CIFS Names Non Mappable in NFS NM Some illegal file or directory names may have been created by CIFS clients before import CIFS natively supports...

Page 274: ...wing AGN since the colon character cannot be used in a CIFS filename 001__I1A3410 An NSCK inconsistencies report for the volume shows these files with an NM flag For example Type Share Path NI NM shr1...

Page 275: ...ach renamed directory The directory does not appear in the inconsistencies report as its new name is legal in both protocols Split Directories SP Any NFS only directory is called a split directory All...

Page 276: ...her disadvantage for a marked directory can be extra back end copies called stripes for some of its NFS only subdirectories Before the policy engine migrates any NFS only file such as newFile in a dir...

Page 277: ...stnA6k sync files insur volume claims path recurse Scheduling sync files operation on switch bstnA6k report name sync 7 _rcrds rpt bstnA6k Recursively Correcting Split Directories In any split directo...

Page 278: ...he client visible path to the file Use forward slashes even for paths in CIFS shares To use a hostname defined at an external DNS server you must first identify the server with the ip name server comm...

Page 279: ...e which is the one that the ARX presents to NFS clients and the Physical File Handle which the ARX received from the back end filer For example this shows the location of the PieChart ppt file along w...

Page 280: ...rs is the share that clients use and path 1 4096 characters specifies the client visible path to the file As above use forward slashes for all paths verbose optional adds the file s NFS filehandles to...

Page 281: ...re netbios name 1 255 characters identifies a NetBIOS name for a global server advertised by a WINS server for example CIFSSERVER cifs nfs share name 1 4096 characters is the share that clients use an...

Page 282: ...mmand such as find host to guarantee complete NFS filehandles For example the following command sequence shows the back end path to acct index html in the wwmed namespace bstnA6k gbl find namespace ww...

Page 283: ...ll policy related events that occurred in the volume in chronological order For example the following command sequence shows the policy history for the wwmed acct volume bstnA6k gbl show policy histor...

Page 284: ...57 Rule wwmed acct fm1 Reset bstnA6k gbl Showing Detailed Status for a Particular Rule If you add the name of a rule or share farm detailed status for the object appears show policy history namespace...

Page 285: ...01 29T05 54 47 The initial scan has been disabled for this rule 2008 01 29T05 54 48 The initial scan has been disabled for this rule 2008 01 29T06 36 57 Reset bstnA6k gbl Showing Any or All Pending Mi...

Page 286: ...ear in the queue the files may be very large or there may be a problem with the policy engine or filers For example this shows two tif files in the migration queue bstnA6k show policy queue insur clai...

Page 287: ...s service exports command to show these statistics show cifs service exports fqdn all where fqdn all is a required choice fqdn 1 128 characters identifies a single CIFS service by its fully qualified...

Page 288: ...0 0 0 3 1 C acopia 0 0 0 3 1 CELEBS rcrds VIP_wing 0 0 0 3 1 Y2004 rcrds 2004 0 0 0 3 2 ARCHIVES rcrds 0 0 0 3 4 acopia rcrds rcrds 0 0 0 3 4 acopia lab_equipment lab_equipment 0 0 0 3 4 D test_resul...

Page 289: ...latforms is the slot number of the desired NSM and processor 1 6 is the NSM processor number Use show processor for a complete list of processors and their modules and slots on the ARX The output is f...

Page 290: ...service by its fully qualified domain name for example www company com all selects all CIFS services on the current switch The output is a table with one row per client session Each row shows the NSM...

Page 291: ...qdn 1 128 characters identifies a single CIFS service slot 1 6 in the ARX 6000 1 in all other platforms is the slot number of the desired NSM and processor 1 6 is the NSM processor number Use show pro...

Page 292: ...rovides more detail about the back end share connection s The next set of tables shows all of the client s open files one table per file from both front end and back end perspectives The final table s...

Page 293: ...s 2004 planB jmilton_rcrd dat 15 1 1 898 0 0 0 0 rcrds 15 1 1 945 16 4096 2053 16393 rcrds mmo_medical_record dat 15 1 1 1046 17 4098 2054 32781 rcrds flu_vaccine list Pending Transactions 2 FE Client...

Page 294: ...ng that the client application re connected to the CIFS service bstnA6k show cifs service user sessions all Proc IP Address Port Age FE Client ID Domain User 3 2 172 16 100 20 2825 2071 15 medarch lfi...

Page 295: ...remote Windows management is allowed for this CIFS service see Allowing Clients to Use Windows Management MMC on page 11 22 of the CLI Storage Management Guide authorized clients can use MMC to list...

Page 296: ...ile rcrds mmo_medical_record dat 3 6 172 16 100 6 1046 Read Write 192 168 25 15 ARCHIVES medarch juser 32781 0 192 168 25 29 prescriptions File rcrds flu_vaccine list Total number of files displayed i...

Page 297: ...edarch juser 16395 0 192 168 25 20 Y2004 File rcrds 2004 infarction_stats xsl 3 6 172 16 100 6 758 Read Write 192 168 25 15 Y2004 medarch juser 49158 0 192 168 25 20 Y2004 File rcrds 2004 planB jmilto...

Page 298: ...ul close by showing the processor and FID of the closed file For example this command sequence shows all open files hosted by the ac1 medarch org service at processor 3 6 closes one and shows that the...

Page 299: ...IP F E FID Mode Virtual IP F E Share Name User Name B E FID Locks Filer IP B E Share Name Filename 3 6 172 16 100 6 586 Read Write 192 168 25 15 Y2004 medarch juser 16395 0 192 168 25 20 Y2004 File rc...

Page 300: ...lobal server all selects all CIFS services on the current switch The output refers to a client as a Principal and a server or Ticket Granting Ticket as a Service Principal For each principal with a Ke...

Page 301: ...r username where username 1 128 characters is a search string for one or more principals The output includes all principles whose first characters match this string This is a case blind comparison so...

Page 302: ...eros Tickets Granted to Clients 9 16 CLI Maintenance Guide Total number of principals displayed is 1 Total number of ticket granting tickets cached for this selection is 1 Total number of service tick...

Page 303: ...king Yes you accept the ARX s SSL key Your client then recognizes the SSL key in future HTTPS connections The SSL key expires in one year After the key expires browsers warn that the key has expired U...

Page 304: ...6k Restarting the GUI You must stop and restart the GUI to create a new SSL key You can accomplish this by stopping any management access to HTTPS then re opening access Specifically use the managemen...

Page 305: ...cfg mgmt access HTTPS permit all bstnA6k cfg mgmt access HTTPS show configs configs acopia keystore May 18 11 42 1 2k boot config May 18 11 42 1 3k omDbVersion info May 18 03 00 279 running May 17 10...

Page 306: ...GUI Maintenance Restarting the GUI 10 4 CLI Maintenance Guide...

Page 307: ...global config contains all namespaces volumes global servers policy rules and other storage parameters The CLI commands for global config are under gbl mode Save a copy of both the running config and...

Page 308: ...ack end shares To protect against this time consuming process the NVRAM chip has a separate battery backup that lasts up to 72 hours Before you shut down any services use the show chassis nvr command...

Page 309: ...e of the front panel see the ARX 500 Hardware Installation Guide ARX 1000 a switch on the back panel see the ARX 1000 Hardware Installation Guide ARX 6000 one switch per power supply on the bottom of...

Page 310: ...the Console prompts for authentication User Access Authentication Username Verifying Successful Power Up Use the CLI to verify that all services are back online Showing Overall Health The show health...

Page 311: ...e Enabled Each share should have a Status of Online if the switch or switches were powered off for more than 72 hours they may be Pending or Importing for some time before they transition to an Online...

Page 312: ...NFS Export Volume vol Enabled corporate nas1 Online NFS vol vol0 direct sales nas2 Online NFS vol vol1 direct generic nas3 Online NFS vol vol2 direct Namespace medarcv Description Share Filer Status C...

Page 313: ...etadata share nas1 Online NFS vol vol1 meta3 Volume test_results Enabled chemistry fs1 Online CIFS chem_results hematology fs3 Online CIFS hematology_results Namespace insur Description Share Filer St...

Page 314: ...stnA6k Global Server Virtual IP Address Service State www wwmed com 192 168 25 10 NFS Ready acopiaFiler 192 168 25 12 NFS Ready ac1 medarch org 192 168 25 15 CIFS Ready insur medarch org 192 168 25 14...

Page 315: ...11 9 QD 192 168 25 234 Up Quorum 1 07 36 57 07 21 2006 Date Time UTC Recent History 07 21 07 37 13 Quorum disk is online system is ready for failover 07 21 07 37 08 Pair status changed from JoinWait...

Page 316: ...Powering Down the ARX Restoring Power 11 10 CLI Maintenance Guide...

Page 317: ...ng Copyright 1993 by OpenVision Technologies Inc Copyright C 1998 by the FundsXpress INC All rights reserved Export of this software from the United States of America may require a specific license fr...

Page 318: ...Copyright 2 CLI Maintenance Guide...

Page 319: ...blind collisions 8 65 cfg mode 1 5 CIFS 8 3 naming collisions 8 57 closing an open file 9 12 dropping a client session 9 8 illegal NFS characters in CIFS entry names 8 65 listing client sessions with...

Page 320: ...pending migration 8 79 synchronizing with managed volume metadata 5 19 Files for switch maintenance copy global config 3 6 copy running config 3 2 copy startup config 3 16 show global config 3 9 show...

Page 321: ...8 14 sync utility 5 19 Nested shares in a CIFS volume adding after import 5 30 Network Acopia switch s place 1 9 troubleshooting tools 7 1 NFS only names 8 61 No Convention to undo a CLI command 1 7 n...

Page 322: ...25 Shares adding CIFS subshares after import 5 30 import report 8 54 showing read write stats 8 2 show capture 7 23 show capture sessions 7 25 show cifs service client activity 9 6 show cifs service...

Page 323: ...logging destination 6 31 saving log file to an FTP server 6 25 saving log file to an SCP server 6 26 showing a map of namespace volume and share IDs to actual names 6 17 showing all 6 2 tailing 6 4 T...

Page 324: ...Index 6 CLI Maintenance Guide...

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