Aastra 9112I User Manual Download Page 50

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If you’ve read this owner’s manual and consulted the Troubleshooting
section and still have problems, please visit our website at
www.aastra.com or call 1-800-574-1611
for technical assistance.
© Aastra Telecom Inc.2005 41-000098-00-08

eud-0862_en/1.0

Summary of Contents for 9112I

Page 1: ...9112i IP PHONE RELEASE 1 4 USER GUIDE 41 000111 00 08 ...

Page 2: ...lawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2005 Aastra Telecom www aastra com All Rights Reserved ...

Page 3: ... translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are sub...

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Page 5: ... a Flash Key 9 Setting a Key for XML 10 Setting Park Pickup Keys 11 Editing a Programmable Key 12 Deleting a Programmable Key 12 Restarting your phone 13 Making Calls 14 Dialing a Number 14 Using Handsfree Speaker phone 14 Using a Headset 14 Incoming Intercom Calls 15 Redial 15 Mute 16 Receiving Calls 17 Answering an Incoming Call 17 Sending an Incoming Call to Voicemail 17 Handling Calls 18 The S...

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Page 7: ...re at an adminstrator level Introduction The 9112i IP telephone has all the features of a regular business phone allowing you to make and receive calls transfer conference and more The 9112i IP telephone provides communication over an IP Network using the SIP IP telephony protocol Phone Features Three line backlit display screen 2 Programmable buttons which can be programmed as speed dials Full du...

Page 8: ...it is restarted When You First Plug in Your Phone The 9112i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The first screen the phone displays is the Aastra splash screen Updating Your Phone After displaying the Aastra splash screen the 9112i checks settings and lo...

Page 9: ...mpt appears on the display and the telephone status light turns on when the phone is not properly connected to the network or the account has not been configured by the administrator The phone also displays the default time and date of 12 00am Jan 1st 2000 Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when the connection is reco...

Page 10: ... Web UI You can access the 9112i phone s options using the Aastra Web UI In order to access the Aastra Web UI you will need to know the IP address of your phone Finding Your Phone s IP Address 1 Press the I button on the phone to enter the Option List 2 Use the V key to scroll down the list of options to Phone Status and press the U key to select 3 Select Network Port and press the U key 4 The IP ...

Page 11: ...ation about the IP phone The information in the Network Status window is read only Operation The Operation section provides the following options User Password Allows you to change user password Programmable Keys Allows you to configure up to 2 programmable keys for a specific function speeddial do not disturb DND Extensible Markup Lanaguage XML flash park and pickup Directory Allows you to copy t...

Page 12: ...ent user password and press U 4 Enter the new user password and press U 5 Re enter the new user password and press U A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank If you have forgotten your password contact y...

Page 13: ...Redial m Mute j These keys are static and cannot be programmed or changed They are located to the right of the dial pad The following keys are configured for managing phone features and settings Options I Directory J Save K Delete L Swap o These keys are static and cannot be programmed or changed They are located to the far upper right of the dial pad Navigation Arrow Keys The arrow keys located b...

Page 14: ...ly to another person s line or extension or set up to quickly access features such as Caller ID 69 Voicemail Use the following procedures to set speeddial on the 9112i IP phone Entering a Name Number for Speeddial Key To enter a number and name in a programmable key 1 Press K The screen displays Save to 2 Select a Programmable Key M you want to save to 3 At the Enter Number prompt use the dial pad...

Page 15: ...he name using the dial pad Setting a Key for Do Not Disturb DND The IP phones have a feature you can enable called Do not Disturb DND The DND function allows you to turn do not disturb ON and OFF If DND is ON callers calling into the phone hear a busy signal or a message depending on how your system administrator set up the configuration server The second line on the screen of the IP phone shows w...

Page 16: ...grammable key on the 9112i phone to use XML using the Aastra Web UI However the XML services must be set up by your system administrator before you can use the key Contact your system administrator for more information 1 Click on Operation Programmable Keys 2 Select Hard Key 1 or Hard Key 2 3 In the Type field select xml to apply to the programmable key 4 In the Value field enter the IP address of...

Page 17: ...as Park or Pickup and then specify a value Note The values you enter for each softkey are dependent on the type of server you are using Asterisk BroadWorks Sylantro or ININ PBX The park pickup feature performs as follows When a call comes in and you pickup the handset you can press the applicable Park programmable key to park the call After the call is parked you can press the Pickup programmable ...

Page 18: ... call was parked or a hang up occurs The parked call party will get music on hold 4 If the call fails you can pick up the call using the next procedure and press the Park softkey again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup softkey If the call pick up is successful you are connected with the ...

Page 19: ... your changes 5 Click on Operation Reset 6 In the Restart Phone field click to restart the IP phone Deleting a Programmable Key You delete a programmable key function using the Aastra Web UI Click on Operation Programmable Keys 7 For Hard Key 1 or Hard Key 2 select none from the Type field 8 Click to save your changes 9 Click on Operation Reset 10 In the Restart Phone field click to restart the IP...

Page 20: ...nexpected behaviour 1 Press the I button on the phone to enter the Option List 2 Use the V key to scroll down the list of options to Phone Status and press the U key to select 3 Press the V key to scroll to the Restart Phone option 4 Press the Ukey to confirm and restart the phone If you do not wish to restart your phone press the T key to cancel Note Your phone will be out of service temporarily ...

Page 21: ...n see the section Customizing Your Phone in the Aastra SIP IP Phone 9112i Installation Guide To dial using handsfree first press q and enter a number at the dial tone To answer a call on your phone using handsfree press q If you are in Speaker audio mode lift the handset and press q to switch between handsfree and handset If you are in Speaker Headset audio mode press q to switch between handsfree...

Page 22: ...hone for an incoming intercom call is OFF and the automatic answer for an intercom call is ON Using the Aastra Web UI you can enable turn ON or disable turn OFF the microphone or automatic answering auto answer on the IP phone for incoming intercom calls If auto answer is enabled on the IP phone the phone plays a tone to alert the user before answering the intercom call If auto answer is disabled ...

Page 23: ...ically dials the last number you called 2 If you are not on the phone press mto display the most recently dialed number and use V W to scroll through the list to view the other numbers 3 Press V to see the second most recently dialed number or W to see the oldest call on your list 9112i IP Phone User GuideTo dial the displayed number press q or lift the Handset 4 Press N or the m key to cancel Del...

Page 24: ...dset operation If the phone is already connected to a call pressing o for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press o For more information about swapping a call see The Swap Key on page 18 If you cannot answer the call the caller goes to voice mail if voice mail has been configured for your extension Sending an Inco...

Page 25: ...sion or outside line number See the section 19 for more information If you or the other party hang up on an active call while a second call is on hold the phone remains in the standard hold state Placing a Call on Hold When you place a call on hold only your phone can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold O key Your telephone set ...

Page 26: ...the person you wish to transfer the call to or dial the outside number of the person you wish to transfer the call to 4 To complete a blind transfer press k again before the phone begins dialing To complete a consultive transfer remain on the line to speak with the party before pressing k again To cancel the transfer select Cancel on the display screen 5 To go back to the original call press o Pre...

Page 27: ...The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 Name and Number entries into the 9112i Directory by adding them through editing or by saving the number and name from other lists stored on your phone Each entry can contain a maximum of 16 letters and numbers Accessing Your Directory 1 Press J The directory displays the number of entries i...

Page 28: ...o finish Saving from Hard keys to the Directory To save an entry from your Redial list or Callers list 1 Press the desired hard key n or m From Callers or Redial scroll through the list to find the name and number that you wish to save to your directory 2 Press K 3 Press J If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using ...

Page 29: ...ss J 2 Press VWto find the item you want to delete 3 Press L then L again at the prompt to erase the item Deleting all items in the directory 1 Press J 2 Press L then L again at the prompt to erase all items Callers List The 9112i telephone stores information on up to 200 incoming calls in the Callers list Your telephone logs the number and name if available of the caller when they last called and...

Page 30: ...utomatically add the digit at the left side of the number to enable the entry of the prefix Caller s List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers list the display shows you how many callers have been added to the li...

Page 31: ...Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination Call forwarding is disabled by default You can enable call forwarding on a global basis only The following are the call forward modes you can configure for call forwarding Setting Call Forwarding Use the following procedure to configure global call forwarding 1 Press Ion the phone to...

Page 32: ...ber of Rings field applys to No Answer and Busy No Answer modes only A message displays confirmed 1 Click on Basic Settings Call Forward 2 In the Mode field select the mode you want to set on your phone Note To disable call forwarding in the Aastra Web UI set the mode to OFF and remove the phone number in the Number field 3 In the Number field enter the call forward number for which you want your ...

Page 33: ...ck can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback 1 Click on Basic Settings Preferences General 2 Enable the Suppress DTMF Playback field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings These changes are not dynamic You must ...

Page 34: ... Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone 1 Press I on the phone to enter the Options List 2 Select Tones 3 Select Set Ring Tone 4 Select the type of ring tone Tone 1 through Tone 5 or Silent 5 Select Set and then select Next 6 Select Tone Set 7 Select the country for which you want to apply the tone set Valid values are Australia Europ...

Page 35: ...n Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click to save your settings 4 Click on Operation Reset 5 In the Restart Phone field click to restart the IP phone Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new c...

Page 36: ...Ensure that power is being provided to your phone Make sure your phone is plugged into a power source Why is my speakerphone not working If you press the d f button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press d f a second time and if the light goes out the phone has been...

Page 37: ...ss U 3 Enter the current user password and press U 4 Enter the new user password and press U 5 Re enter the new user password and press U A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank If you have forgotten yo...

Page 38: ...e Status and press the U key to select 3 Press the V key to scroll to the Restart Phone option 4 Press the Ukey to confirm and restart the phone If you do not wish to restart your phone press the T key to cancel Note Your phone will be out of service temporarily during the restart and downloading process 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Phone UI Aastra We...

Page 39: ...9112i IP Phone User Guide 33 Troubleshooting Solutions ...

Page 40: ...34 9112i IP Phone User Guide Troubleshooting Solutions ...

Page 41: ...9112i IP Phone User Guide 35 Troubleshooting Solutions ...

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Page 43: ...9112i IP Phone User Guide 37 Troubleshooting Solutions ...

Page 44: ... improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either sep...

Page 45: ...h America contact our service information number 1 800 574 1611 Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty ...

Page 46: ...40 9112i IP Phone User Guide Limited Warranty ...

Page 47: ...conference calls 19 consultive transfer 19 D dial tones stuttered 27 dialing a number 14 directory accessing 20 do not disturb DND 9 documentation 1 DTMF suppressing playback 25 E ending calls 20 F Flash key 9 G getting started 2 H handling calls 18 hard keys 7 headset using 14 How do I restart the IP phone 30 I incoming calls sending to voice mail 17 incomplete config 3 installation 2 intercom ca...

Page 48: ...rd 29 How do I find the IP address of my phone 29 How do I restart the IP phone 30 Why can t I get a dial tone 29 Why does my phone display bad encrypted con fig 30 Why doesn t my phone ring 29 Why is my display blank 29 Why is my speakerphone not working 29 Why is the light not coming on with a new Voice Mail Message 29 U updating the phone 2 user password 6 using the phone 7 V volume controls 14...

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Page 50: ...er s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2005 41 000098 00 08 eud 0862_en 1 0 ...

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