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Configuring a Call Coverage Point
93
■
Fall Back
— Return forwarded calls to your call coverage point if
the forwarding destination does not answer. When you enable this
Call Forward, Fall Back to Coverage feature, a forwarded call that is
not answered at the forwarding destination falls back to your
extension's coverage. This call coverage point must be either voice
mail or Auto Attendant (the call cannot fall back to another
extension or to no coverage; see
Configuring a Call Coverage
Point
).
For example, a call to extension A gets forwarded to extension B if
extension A is busy. Extension A has also enabled the Fall Back
option. Extension A receives a call that gets forwarded to extension
B. However, extension B is also busy. Instead of sending the call to
extension B's coverage point or call forwarding destination, VCX
returns the call to extension A's voice mail or Auto Attendant.
You can configure the Call Forward, Fall Back to Coverage feature
through the VCX User Interface only. This feature cannot be configured
through the Telephone User Interface.
To set up call forwarding, log in to the VCX User Interface, select the
Calling Features
option, then access the
Call Forwarding
tabbed page.
Enable the appropriate forwarding conditions and click
Save
.
If you configure and enable any call forwarding option through the VCX
User Interface, the option becomes effective immediately.
Your administrator may prevent you from configuring Call Forward All,
Call Forward Ring No Answer, or Call Forward Busy to an external (outside
the enterprise) number. See your administrator for information.
Configuring a Call
Coverage Point
A call coverage point determines how the VCX system treats an
unanswered call. A call is considered unanswered for the following
reasons:
■
The call rings and is not answered before the call coverage ring
timeout value is reached. The default timeout value is 20 seconds.
Note that any enabled Call Forward settings take precedence over Call
Coverage Point settings. Furthermore, the Call Forward - Ring No
Answer feature also has a ring timeout value. The default timeout
value for this feature is 15 seconds. The Ring No Answer timeout value
has priority over the call coverage timeout value. If the Ring No
Answer timeout value is greater than the call coverage timeout value,
Summary of Contents for VCX
Page 10: ...10 ABOUT THIS GUIDE ...
Page 24: ...24 CHAPTER 2 VCX BUSINESS TELEPHONE MODEL 3102 ...
Page 30: ...30 CHAPTER 3 3105 ATTENDANT CONSOLE ...
Page 104: ...104 CHAPTER 7 USING THE VCX USER INTERFACE ...
Page 114: ...114 CHAPTER A TELEPHONE INSTALLATION AND MAINTENANCE ...
Page 118: ...118 INDEX volume controlling 39 W Wait for NCP message 113 Z zone paging 72 ...