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84
C
HAPTER
6: S
TANDARD
F
EATURES
Hunt Group
Interaction With
Other Features
This section describes how participation in a hunt group interacts with
other VCX telephone features. Note the following considerations:
■
A hunt group member that is logged into a hunt group then initiates a
malicious call trace on a call, is immediately logged off of all hunt
groups that they belong to. All directly-dialed internal calls can still be
accepted by that member.
■
With a hunt group, the VCX User Interface Selective Ringing feature
allows you to change the default ring tone to one of 27 ring tones,
delay the ring for a specified number of seconds, or silence the ringer
and only allow the telephone to flash.
■
A hunt group call can be added to a conference. The member
receiving the call can conference with another extension or with
another hunt group. Both announced and unannounced conferences
are supported (see
Setting up a Conference Call
).
■
A hunt group call can be put on hold and taken off hold without
losing the caller.
■
If a hunt group member puts a call on hold, that member can
receive other calls.
■
A hunt group caller on hold will hear hunt group Music On Hold.
■
A hunt group call can be parked and then picked up by any user on
the same site.
■
If the VCX telephone has Hands Free enabled, an incoming call to a
hunt group will not be picked up automatically.
■
A hunt group member’s personal telephone settings (for example, Call
Forward, Call Coverage point, and Do Not Disturb) are not invoked on
Hunt Group calls.
■
An external call to a private user (someone not in the hunt group) can
be transferred to a hunt group.
■
Both attended and unattended call transfers are allowed for calls to a
hunt group or from a hunt group.
■
After reaching an Auto Attendant, a caller can enter a hunt group
extension and be transferred to a Hunt Group.
■
Internal and external callers that are forwarded to voice mail can leave
a message and navigate through the voice mail options.
■
If a hunt group call is routed to a voice mailbox or Auto Attendant call
coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the hunt group.
Summary of Contents for VCX
Page 10: ...10 ABOUT THIS GUIDE ...
Page 24: ...24 CHAPTER 2 VCX BUSINESS TELEPHONE MODEL 3102 ...
Page 30: ...30 CHAPTER 3 3105 ATTENDANT CONSOLE ...
Page 104: ...104 CHAPTER 7 USING THE VCX USER INTERFACE ...
Page 114: ...114 CHAPTER A TELEPHONE INSTALLATION AND MAINTENANCE ...
Page 118: ...118 INDEX volume controlling 39 W Wait for NCP message 113 Z zone paging 72 ...