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Telephone Troubleshooting

395

Figure 146

Local User Interface (LUI) Controls on the NBX Business Telephone

Display panel.

Soft buttons. The left and right buttons are for moving the cursor left or
right. The middle button is not used.

Program button for starting or exiting the utility.

Key pad for selecting menu items or entering numeric characters.

Access buttons AB1-AB6 for selecting menu items.

Access buttons AB7-AB18 for selecting menu items or functions.

Scroll buttons.

NBX Test Menu
Scroll-—Options

Summary of Contents for SuperStack 3 NBX

Page 1: ...http www 3com com NBX Administrator s Guide Release 4 1 SuperStack 3 NBX NBX 100 Part No 900 0093 01 Published January 2003...

Page 2: ...OVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer sof...

Page 3: ...ftware 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual Tie Lines 20 Integrated Voice Mail and Messaging Features 20 Redialing From Call Logs 21 Call Recording 21 NBX NetSet Administ...

Page 4: ...ned Dial Plan 47 Exporting Saving a Dial Plan Configuration File 48 Testing a Dial Plan 49 Generating a Dial Plan Report 51 Modifying a Dial Plan Configuration File 53 Outdialing Prefix Settings 55 Ma...

Page 5: ...dating the Extension List 96 Adding VTL Devices to the Pretranslators Optional 97 Verification of the Virtual Tie Line 97 Call Rerouting for Virtual Tie Lines 101 Example Dial Plan Entries 101 Managin...

Page 6: ...2 Creating and Managing Telephone Groups 162 Creating a New Telephone Group 163 Modifying a Telephone Group 164 Removing a Telephone Group 165 Viewing Telephone Group Membership 166 Recording and Moni...

Page 7: ...TA 224 Modifying an Analog Terminal Port 227 Removing an Analog Terminal Adapter 230 Viewing The Status of an Analog Terminal Adapter 230 Advanced Settings 232 Configuring and Managing BRI ST Digital...

Page 8: ...d Channels 315 Modifying IP Settings for a T1 Card 319 Removing a T1 Digital Line Card 321 4 USER CONFIGURATION Users 323 Phantom Mailboxes 323 Call Pickup 324 Group Numbers 324 Hunt Groups 325 Hunt G...

Page 9: ...Mail Passwords 350 IMAP for Integrated Voice Mail 350 Off Site Notification 351 Status 353 Port Usage 353 User Usage 357 Auto Attendant 358 Overview of Auto Attendant Features 358 Adding an Auto Atten...

Page 10: ...censes 383 Obtaining Details of License History 384 Regional Software 384 Install 384 Remove 385 Details 385 Third Party Drivers 386 NBX Software Upgrades 386 Third Party Telephone Groups 386 8 REPORT...

Page 11: ...NBX Digital Line Cards 406 Configuration and Status Reports 407 Connecting a Computer to a Serial Port 410 Servicing the Network Call Processor Battery 411 Getting Service and Support 411 A CONNEXTIO...

Page 12: ...34 Firewall Security 434 Gateway Load 436 Remote Access 436 PBX Connections 437 Class of Service 440 IP Type of Service and Differentiated Services 440 Alternate Gatekeepers 441 Checking Connections 4...

Page 13: ...rview 459 Assumptions 459 Configuring Option 184 459 Creating Option 184 459 Editing Option 184 Values 460 Activating Option 184 461 GLOSSARY INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA N...

Page 14: ......

Page 15: ...e and configure the dial plan Chapter 2 How to configure devices Chapter 3 How to configure user settings Chapter 4 How to configure system settings Chapter 5 How to configure NBX Voice Messaging voic...

Page 16: ...on more useful to you Please send your e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Table 2 Notice Icons Icon Notice Type De...

Page 17: ...Document title Document part number found on the front or back page Page number Example NBX Administrator s Guide Part Number 900 0093 01 Page 25 As always please address all questions regarding the N...

Page 18: ...18 ABOUT THIS GUIDE...

Page 19: ...on You can also dial speed dial numbers from either telephone model Inside the NBX Telephone is an Ethernet device that can communicate over the LAN using Ethernet frames or optionally IP packets with...

Page 20: ...ation When you connect a new telephone the system discovers it and adds it to the configuration database The communication between devices means that if telephone users move their telephones to a new...

Page 21: ...re such as proprietary cards The NBX system works with TAPI 2 X compliant CTI applications Call Recording You can integrate a third party call recording system into your NBX system so that selected ca...

Page 22: ...which appears when you log on to the NBX NetSet utility Figure 1 NBX NetSet Main Menu Window NBX systems present the NBX NetSet utility through an embedded web server NBX NetSet passwords grant syste...

Page 23: ...les Virtual Tie Lines Configure and manage your system Dial Plan Download install configure and manage additional system features such as Optional NBX software such as NBX Call Reports and TAPI softwa...

Page 24: ...ttings System wide Speed Dials Business Identity Security TAPI Settings Configure settings for TAPI Telephony Applications Programming Interface Can also be configured from the System Configuration ic...

Page 25: ...dow to go directly to that tab s interface The Tab to It icon also appears on most dialog boxes throughout the NBX NetSet utility If you install a license for NBX Unified Communications or a third par...

Page 26: ...26 CHAPTER 1 INTRODUCTION...

Page 27: ...rs Managing the Dial Plan Configuration File Outdialing Prefix Settings Managing Extensions Managing Extension Lists Managing Dial Plan Tables Managing Dial Plan Pretranslators Configuring the Dial Pl...

Page 28: ...sending or receiving those digits For more information on the Internal Incoming and Least Cost Routing dial plan tables see Dial Plan Tables later in this chapter Usually you access the dial plan conf...

Page 29: ...ion on the dialed digits For incoming calls if the DID DDI range matches the internal extensions the dial plan requires no pretranslator However you can use pretranslators to map nonmatching dialed nu...

Page 30: ...gs for the NBX Telephones Call group definitions Software license information User profiles NBX System Dial Plan You can import a dial plan configuration file to provide the system with a set of opera...

Page 31: ...dial plan table for subsequent routing You can set the dial plan to perform pretranslation on incoming or outgoing calls For more information see Dial Plan Pretranslators later in this chapter Routing...

Page 32: ...ion File Commands later in this chapter System Features Affected by the Dial Plan Configuration The dial plan configuration affects several system features Keyset Mode Operation Using the Dial Plan Hy...

Page 33: ...800 555 3751 and the system wide prefix digit is 9 the system dials 98005553751 to send a call to the user s pager To tell the system to dial a single Line Card port or a restricted number of Line Ca...

Page 34: ...ost Routing table exists it takes precedence over the Internal table If the system cannot find a Least Cost Routing table it attempts to find a corresponding entry in the Internal table If you have en...

Page 35: ...gDistance 0 10 Command Table ID Number Leading Digits to Collect Table Entry ID Number Call Classification Used with Class of Service Priority Not Used Table Name Number of the route dial tone facilit...

Page 36: ...tion file Digits One or more digits that begin the dial sequence Either single or multiple entries can start with the same digit The system uses this field in conjunction with Min and Max to determine...

Page 37: ...aller to reach a telephone company operator 9 to get an outside line and then 0 to get the operator The Max value is 64 because the caller can continue to dial after the zero entering a number to call...

Page 38: ...3 as their long distance routing table Incoming Dial Plan Table The Incoming dial plan table table ID 2 defines how calls arriving from outside the NBX system are routed to extensions Incoming calls...

Page 39: ...he Least Cost and Internal tables for the same purpose the behavior of the dial plan can be confusing Therefore 3Com recommends that you accomplish least cost routing using Internal Table entries See...

Page 40: ...digit sequences of incoming or outgoing calls On incoming calls pretranslators can map the entire dialed number including area code to an internal extension number For example an external party dials...

Page 41: ...number such as 4567 89 3210 to extension 2210 This strategy requires two pretranslation operations The first operation performs a stripLead operation to remove the initial 7 digits leaving 210 The se...

Page 42: ...ed number before it is passed to the Internal dial plan table Table ID 1 or possibly the Least Cost Routing table Table ID 3 For more information see Internal Dial Plan Table and Least Cost Routing Di...

Page 43: ...rate To tell the system which outgoing pretranslations you want to perform you define digit manipulation operations append prepend replace stripLead or stripTrail in the Routes section of the dial pla...

Page 44: ...n list 3 Click Open to open the file in your browser 4 Click Save As and save the dial plan as a new file You can now edit the file with an ASCII editor After you customize the new dial plan Import it...

Page 45: ...International Dial Plan This section concludes with a discussion of International Dial Plan Issues When you export the working dial plan the NBX system constructs a new configuration file from the val...

Page 46: ...ial Plan To change the default North American dial plan to a country specific dial plan 1 In the NBX NetSet Main Menu window click Dial Plan The Dial Plan window appears displaying the Operations tab...

Page 47: ...or 1000 However for some countries internal telephones begin at a higher number to allow you to directly dial numbers of national importance Auto Discovery allocates telephone extensions numbers with...

Page 48: ...m creates a new dial plan configuration file from the current database You save the new text file using a name that you choose This example refers to Internet Explorer If you use another browser you m...

Page 49: ...ine prefix is 9 such as in the United States this situation would obtain an outside line 9 and then dial the numbers 123 You can specify a day of the week and a time by selecting entries from the Day...

Page 50: ...Test Dial Plan Dialog Box 3 To set up the simulated call from the Device to dial from list box select the number from which you want to dial 4 In Number to dial enter the number that you want the sys...

Page 51: ...le entries point to valid routes which in turn point to valid extensions The report also identifies how many devices are using each dial plan table and each pretranslator Consider these common dial pl...

Page 52: ...ration file it ignores that line and continues to process all remaining lines in the file This precaution minimizes the impact of errors on the dial plan To generate a dial plan report 1 In the NBX Ne...

Page 53: ...rrect Each time that the system imports a dial plan configuration file it verifies the file for errors and displays the results To avoid typing mistakes 3Com suggests that you start with an existing d...

Page 54: ...lan entry anywhere in the file 4 Click OK The Import Confirmation dialog box prompts you to confirm the changes 5 Click Yes The system imports the modified dial plan The Dial Plan Consistency dialog b...

Page 55: ...covery Assigns Extensions Modifying Extensions Extension Settings Overview The NBX system establishes connections between extension numbers The concept of an extension applies to more than just teleph...

Page 56: ...all Park 600 799 external Auto Discovery starts at 750 6000 7999 external Auto Discovery starts at 7250 Call Park must fall within External Extension range NBX 100 601 609 SuperStack 3 NBX 6000 6099 N...

Page 57: ...Discovery process assigns this extension The system must direct each call coming in on an external line to an extension During the Auto Discovery of external lines analog lines and Digital Line Card...

Page 58: ...extensions from 600 799 in a 3 digit dial plan or from 6000 7999 in a 4 digit dial plan Default SuperStack 3 NBX 7250 NBX 100 750 External Keyset Prefix In Keyset mode when a button on an NBX Business...

Page 59: ...tension settings Table 9 describes each field 3 Click OK to enable your changes and exit the dialog box Planning Extension Ranges By planning extension range on your system you can accommodate your pr...

Page 60: ...nstructions on using the Auto Discovery process or manually adding and configuring a new telephone see the section on Adding a New Telephone in Chapter 3 You can define a user in the system database w...

Page 61: ...st Table 10 lists and describes the operations 4 Make the appropriate entry in the text box to the right of the Operation list The system uses this number in conjunction with the operation that you se...

Page 62: ...ntains NBX extension numbers that are assigned and dedicated to specific dial tone facilities or to specific NBX applications such as voice mail Auto Attendant and so on or both You can add an extensi...

Page 63: ...tension numbers assigned to voice mail SuperStack 3 NBX 6400 6499 See Note 1 NBX 100 651 662 See Note 2 Route 3 uses this list 0004 Contains the extension for the attendant that is the person who moni...

Page 64: ...o any specific Analog Line Card port or Digital Line Card port To directly dial the extension number that is associated with one of these devices you must have diagnostic privileges In addition you ca...

Page 65: ...hat is currently in use by the system as either an extension or as the number of an extension list You may use the default extension number 4 Type an asterisk preceding the extension number By convent...

Page 66: ...ist scroll list b Enter a priority number in the text box below the list from a high of 1 through a low of 99 c Click the Change Priority in List button The new priority appears as the number to the l...

Page 67: ...changes using an editor as opposed to modifying the dial plan from within the NBX NetSet utility you must reimport the dial plan 4 If you want calls to cycle through the extensions in the list check t...

Page 68: ...ove an extension list that the dial plan is using even if that extension list is empty You must remove the extension list from the dial plan before you can delete the extension list To remove an exten...

Page 69: ...rations tab Figure 3 2 Click the Tables tab Figure 14 Figure 14 Tables Tab 3 From the list select a dial plan table for which you want to list associated devices To list devices not assigned to any ta...

Page 70: ...a device to the Devices Not Using Table list select it in the Devices Using Table list and click 8 Click Close Table 12 Devices Using Dial Plan Table Fields Field Purpose Dial Plan Table ID The ident...

Page 71: ...A dialog box prompts you to confirm the removal 5 Click Yes Managing Dial Plan Pretranslators Pretranslators are tables in the dial plan configuration file Each entry in a pretranslator table contain...

Page 72: ...vices that do not use a pretranslator Table 13 describes each field The fields are the same for the Devices Using Pretranlator for CLI dialog box Figure 17 Devices Using Pretranslator Dialog Box 5 To...

Page 73: ...Devices Using Pretranslator for CLI dialog box appears Figure 18 If you selected none in step 3 you see a list of devices that do not use a pretranslator for Calling Line ID 4 To move a device to the...

Page 74: ...to those outlined in Configuring the Dial Plan for Software Defined Network Calls later in this section If you want to make long distance calls or international long distance calls using the 4ESS prot...

Page 75: ...Plan Entries for North American Long Distance Configuring the Dial Plan for International Long Distance In the NBX system dial plan if you are using the 4ESS protocol and you want to make internationa...

Page 76: ...his is easier but requires that each site use a unique extension range for telephones A user who knows the IP address of a VPIM compliant voice mail system and the extension of a person who uses that...

Page 77: ...teEntry Create 533 1 0003 Route Entry OperId Operation Value DestinationRouteOperation Create 532 1 1 stripLead 3 DestinationRouteOperation Create 532 1 2 prepend 10 234 101 222 DestinationRouteOperat...

Page 78: ...32 In this example the VPIM connection to the other NBX system uses route 532 The route number must be unique in the dial plan and in the range of 1 32768 DestinationRoute Create 532 Atlanta VPIM Conn...

Page 79: ...trol Parameters To set the VPIM control parameters 1 In the NBX NetSet Main Menu window click NBX Messaging 2 Click the VPIM tab See Figure 23 Table 15 describes the fields Figure 23 VPIM Tab Table 15...

Page 80: ...t system on the first attempt If so the NBX system attempts to contact the target system later To change the time between attempts change this number Default 15 minutes Minimum 1 minute Maximum 60 min...

Page 81: ...Select a voice mail message in the scroll list and click this button to remove the message from the queue The NBX system prompts you to confirm that you want to delete the selected message Use Shift C...

Page 82: ...tics Window Table 17 Statistics Window Fields Field Purpose Incoming Messages Total messages received by system The number of messages received by this NBX system from voice mailboxes on other systems...

Page 83: ...tempts The number of attempts that the NBX system has made to send each message Sender The person on the local NBX system who created and sent the voice mail message Destination The defined target for...

Page 84: ...ings dialog box Figure 26 Set the parameters to control the behavior of SMTP Table 18 describes the fields Figure 26 Advanced Settings Dialog Box Table 18 VPIM Advanced Settings Dialog Box Field Purpo...

Page 85: ...self The other site then responds with an acknowledgement of that message Minimum None defined Default 5 minutes SMTP MAIL response Definition The amount of time that the local system waits for an ack...

Page 86: ...acceptance of the message Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Since the RSET comman...

Page 87: ...third entries if the first or second cannot be reached To configure DNS information in the NBX NetSet utility 1 In the NBX NetSet Main Menu window click System Configuration 2 Click the System Settin...

Page 88: ...at fail to reach their destination on the first attempt For details see Call Rerouting for Virtual Tie Lines later in this chapter You must implement either IP On the Fly or Standard IP on an NBX syst...

Page 89: ...sets up a VTL connection to the appropriate site To make a call to a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system is configured t...

Page 90: ...one on another NBX system a user must dial a site code 61 62 or 63 in this example followed by an extension Figure 29 Virtual Tie Lines Using Site Codes To call someone in Atlanta a user in Chicago mu...

Page 91: ...irst extension in Atlanta 2 After the user answers press Conference and dial the second extension in Atlanta 3 When the second user answers press Conference again to connect all three users 4 Press Co...

Page 92: ...ference again to connect all four users How to Configure a Virtual Tie Line Configuring a working VTL connection between two systems involves License Installation Dial Plan Configuration Verification...

Page 93: ...nta extensions or the 3000 through 3999 range Dallas extensions respectively The dial plans for the Atlanta and Dallas NBX systems would contain similar but not identical entries An explanation of eac...

Page 94: ...commands specify the extension list for routes 522 and 523 Extension list 0006 is reserved for VTLs Two DestinationRouteOperation Create commands prepend the IP Address of the destination NBX system t...

Page 95: ...523 The Description field contains any text you want to use to describe each route Two DestinationRouteEntry Create commands specify the extension list for routes 522 and 523 Extension list 0006 is t...

Page 96: ...nsion list 1 In the NBX NetSet Main Menu window click Dial Plan 2 Click the Extension Lists tab 3 Select the Virtual Tie Lines extension list 0006 4 Click Modify 5 In Extensions not in List scroll dow...

Page 97: ...until you can see all of the VTL device extensions 8 Simultaneously press the Shift key and click the last VTL device extension to select the entire block of VTL device extensions 9 To move all VTL d...

Page 98: ...Menu window click Device Configuration 2 Click the Virtual Tie Lines tab 3 Verify that all of VTLs you have configured appear in the list In our example if you perform this verification test on the Ch...

Page 99: ...three systems are Chicago 192 168 15 100 Atlanta 192 168 25 100 Dallas 192 168 35 100 If you perform the Query Remote operation from the Chicago system to the Atlanta system the results might look lik...

Page 100: ...sing the IP address you specified To remedy the problem 1 Verify that you specified the correct IP address for the remote system 2 Verify that the remote NBX system is running properly 3 Verify that t...

Page 101: ...stem when all trunks are busy on the other system Dialing an invalid telephone number If you normally connect calls from site A to site B using VTL connections you can define an alternate route to sit...

Page 102: ...here are four DestinationRouteOperation lines The first two lines specify the primary way to handle the call using VTL methods The last two lines specify the backup way to handle the call if the first...

Page 103: ...nalog telephone line Managing Existing Virtual Tie Lines After VTLs are installed and you have verified that they are working properly you can manage them using the NBX NetSet utility There are NBX Ne...

Page 104: ...a VTL from the list 4 Click Modify The Modify dialog box appears Figure 37 Figure 37 Modify Virtual Tie Line Dialog Box 5 In the New VTL name text box type the name you want to assign to this VTL Clic...

Page 105: ...ow click Device Configuration 2 Click the Virtual Tie Lines tab 3 From the list select the VTL 4 Click the Statistics button The Statistics dialog box Figure 38 appears The fields are described in Tab...

Page 106: ...mber of active VTL calls The number of calls currently active on all VTLs Maximum number of concurrently active VTL calls The maximum number of VTL calls that have been active at the same time on this...

Page 107: ...L software attempts to use audio compression on all VTL calls If the NBX system on the other end of the VTL call is not configured to support audio compression the local VTL software attempts to find...

Page 108: ...silence suppression on all VTL calls If the other NBX system is not configured to support silence suppression the local VTL software attempts to find a compatible communications mode To enable silenc...

Page 109: ...of VTL calls with and without passwords you can permit or disallow hop off To enable an NBX system to handle incoming hop off calls use the NBX NetSet utility to create or modify a VTL password See H...

Page 110: ...mbers Upper and lower case letters are permitted 6 Retype the new VTL password in the Re enter New Password text box 7 Click OK Configuring VTL Passwords in the Dial Plan For each remote NBX system th...

Page 111: ...inationRoute Create 522 Atlanta VTL Connection DestinationRoute Create 523 Dallas VTL Connection DestinationRoute Create 524 Atlanta VTL Connection with password DestinationRoute Create 525 Dallas VTL...

Page 112: ...e code and a maximum of 32 digits for example if the caller is calling a long distance or international number preceded by the site code The first two DestinationRoute Create commands create routes 52...

Page 113: ...gh the Atlanta system a user on a remote system would dial 72919035551212 The 72 code sets up a VTL connection to Atlanta that incudes the Atlanta system s VTL password and the remaining digits are us...

Page 114: ...there is at least one idle VTL connection After you finish dialing a VTL call you get a busy signal and the message Invalid Number appears in the telephone display panel 1 Local dial plan is not prop...

Page 115: ...dial plan See List of Dial Plan Commands for a complete list and description of each dial plan command including syntax and arguments Command syntax is case insensitive In the sample dial plans suppl...

Page 116: ...fying either a time of day or system mode day of the week criteria and the destination route to use if that criteria are met TimedRouteOperation Create Creates a digit manipulation operation for a tim...

Page 117: ...e DestinationRoute Create Syntax DestinationRoute Create nRouteId szDescription Description Creates a route that specifies the primary and alternative destination device of a call for example which CO...

Page 118: ...the system does not dial this extension that is it neither checks the extension against a dial plan nor subjects it to Class of Service restrictions digit manipulation or routing but instead uses the...

Page 119: ...ring of digits to prepend append replace with or the number of digits to strip Example This example command creates for destination route 3 entry 1 an operation numbered 1 with the associated function...

Page 120: ...s in the system Arguments szExtensionType One of these Telephone Park Auto Attendant Hunt Group External szLowestExtension The lowest desired extension for this device type szHighestExtension The high...

Page 121: ...call Class of Service szFirstAutoDiscoverExtension The first extension used when autodiscovering external devices This must be in the specified range of lowest highest external extensions The system...

Page 122: ...anslator PreTranslatorEntry Create Syntax PreTranslatorEntry Create nPreTranslatorId nEntryId szDigits Description Creates a pretranslator entry and specifies a string of digits that are compared to t...

Page 123: ...g new dial plan entries on top of an existing dial plan For instructions on how to edit the dial plan configuration file to delete existing tables routes and pretranslators see Creating Dial Plan Conf...

Page 124: ...tion applies nOperId An integer in the range 1 through 32768 The system processes the list of operations in ascending nOperId order nOperId 1 first szOperation The name of the digit manipulation opera...

Page 125: ...ity nRouteId Description Creates an entry in a dial plan table that specifies a string of digits that are compared to the dialed digits If the dial plan table entry already exists this command overwri...

Page 126: ...xample This example command creates in table ID 1 table entry 1 which looks for 3 as the first digit in a 4 digit string minimum and maximum number of characters are both specified as 4 classifies the...

Page 127: ...ied timed route entry already exists this command overwrites it with the new information During routing the system checks the list of timed route entries in ascending nEntryId order nEntryId 1 first T...

Page 128: ...ystem excludes any day if a dot character appears in that day s position As a convention you place the first letter of each day in the appropriate character position to indicate that the day is includ...

Page 129: ...in the system routes table Because this route applies to the business closed hours route 3 could connect the incoming call to an Auto Attendant menu that tells the caller that the company is closed an...

Page 130: ...planation follows each step in the solution For a detailed explanation of each command see Dial Plan Configuration File Commands earlier in this chapter Customer Requirement 1 Assume that the telephon...

Page 131: ...ion within the extension range These entries in a dial plan configuration file would accomplish the pretranslation PreTranslator Create 1 10 to 3 digit T1 DID DDI Pretranslator Explanation Create pret...

Page 132: ...equence 6111 with 5502 In this example 5502 connects you to the Auto Attendant menu for customer service PreTranslatorEntry Create 1 2 6 Explanation Creates the second entry in Pretranslator 1 this en...

Page 133: ...o obtain a long distance carrier 3 digits to specify the area code and 7 digits to specify the telephone number To ensure that long distance calls are handled in the least cost way you want you place...

Page 134: ...value the system leaves 0 zero as the value and assigns the call to route 1 the route that uses the 4 port card TableEntry Create 1 50 91781 12 12 LongDistance 0 1 Explanation In table ID 1 the Inter...

Page 135: ...entry 1 operation number 1 This is a stripLead operation which removes the first digit from the dialed string then and passes the remaining digits to the carrier Customer Requirement 5 Assume that you...

Page 136: ...ue the system leaves 0 zero as the value and assigns the call to route 27 If Table 1 already contains an entry with 91 in the digits column delete it and substitute the above TableEntry Create line Ti...

Page 137: ...ich strips 2 digits 9 and 1 from the beginning of the dialed string DestinationRouteOperation Create 28 1 2 prepend 1010220 Explanation For DestinationRoute 28 entry 1 create operation 2 which prepend...

Page 138: ...138 CHAPTER 2 DIAL PLAN...

Page 139: ...lephone Calls Creating and Managing Button Mappings Configuring Call Park Changing Device IP Settings Configuring the NBX 1105 Attendant Console Configuring and Managing Analog Line Card Ports Connect...

Page 140: ...his section Manual method You can disable Auto Discovery and configure telephones manually using the NBX NetSet utility However if you have many telephones to configure manual configuration can be a t...

Page 141: ...the NBX Telephone the display panel shows several messages After the initialization is completed the display panel shows the current system date and time and the telephone s extension Connecting a Com...

Page 142: ...elephone serves as an Ethernet hub Model 1102 or switch Models 2102 and 2102 IR connecting the computer to the LAN If you are using a 10 Mbps telephone Model 1102 your transfer speed is limited to 10...

Page 143: ...nected Tabs for the mounting bracket When you initialize the NBX Basic Telephone the display panel shows several messages After the initialization is completed the display panel shows the current syst...

Page 144: ...the Network Call Processor and that you have specified a starting extension See the NBX Installation Guide To add a new telephone using Auto Discovery 1 In the NBX NetSet Main Menu window Figure 46 cl...

Page 145: ...ring devices 4 Enable Auto Discover Telephones and then click Apply 5 Optionally enable the Auto Add Phones to Call Pickup Group 0 check box Regardless of whether you select this check box you can cha...

Page 146: ...ing box f Disconnect the telephone from the LAN g Disconnect power from the telephone h Place the telephone back in its shipping box The telephone can now be placed in the appropriate location based o...

Page 147: ...phone When you type the address use the format XX XX XX XX XX where each X represents a hexadecimal digit 0 f If you are configuring a pcXset client the MAC address is the address of the network inter...

Page 148: ...ear in this list Class of Service Sets calling permissions Select the Default User Group the Super User Group or any group you have added Telephone Type Indicates the device type NBX Business Phone Id...

Page 149: ...les recording for all calls to or from this telephone Group Default Uses the setting either On or Off for the telephone group to which this telephone belongs Both the Off and the Group Default setting...

Page 150: ...ut Disabled Prevents this telephone from playing NBX system pages Extension Number The telephone s dialing extension By default the system automatically assigns the lowest unused Extension You can cha...

Page 151: ...ply to make your changes 6 Click OK Checking a Telephone s Status To check the status of a telephone 1 In the Device Configuration main dialog box click the Telephones tab The Device Configuration dia...

Page 152: ...identifies the telephone s user Extension The extension assigned to this telephone Dialog Refresh Specifies how often to renew the information that appears in the Status dialog box The selections are...

Page 153: ...status for different conditions Software Version Identifies the telephone s software version Note that the telephone software version may be different than the system software version Time Last Seen A...

Page 154: ...a call CAUTION Do not configure more than 400 bridged extensions on a SuperStack 3 NBX system or more than 50 bridged extensions on an NBX 100 system CAUTION You can not map the bottom button in the r...

Page 155: ...ions have been defined See Viewing Bridged Extension Information later in this chapter When you define bridged extension appearances on a primary telephone Incoming calls appear on the bridged extensi...

Page 156: ...ged extension buttons Two other NBX Business Telephones extensions 1088 and 1099 are defined as secondary telephones on which extension 1077 is to appear On the 1088 telephone buttons 8 9 10 11 and 12...

Page 157: ...The process of defining bridged extensions involves Defining Bridged Extensions on a Primary Telephone Defining Bridged Extensions on a Secondary Telephone Defining Bridged Extensions on a Primary Te...

Page 158: ...dged extension appearances for the extension 1006 on the primary telephone 7 Click OK Defining Bridged Extensions on a Secondary Telephone After you have defined the bridged extension buttons on the p...

Page 159: ...Button Mappings dialog box Figure 54 appears Figure 54 Telephone Button Mappings Dialog Box 6 For each button that you want to include in the group of bridged extension buttons a Select Bridged Exten...

Page 160: ...imary and a secondary telephone Sample Calling Situations Using Bridged Extensions This sections describes typical telephone call situations involving bridged extensions on primary and secondary telep...

Page 161: ...only after it is placed on hold by Bradley Similarly after Alicia picks up the call neither Bradley nor Connie can access the call If Alicia wants to include either Bradley or Connie in the call she c...

Page 162: ...telephones and which are secondary telephones To view the bridged extensions information 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the Telephones tab 3 Click Bridged Exte...

Page 163: ...that person s telephone This section covers these topics Creating a New Telephone Group Modifying a Telephone Group Removing a Telephone Group Viewing Telephone Group Membership Creating a New Teleph...

Page 164: ...oup list box Modifying a Telephone Group You may want to change the name of a telephone group to reflect a change in your organization or you may want to change whether the group is configured for cal...

Page 165: ...ox You must have installed a call recording license before you can enable the Call Record Monitor check box 7 Click OK Removing a Telephone Group You can remove a telephone group if it is no longer ne...

Page 166: ...oup The report also includes membership information about Class of Service Groups To view the membership report click Membership You do not need to select a telephone group first The report includes i...

Page 167: ...ephone on page 150 Telephone Groups For instructions on enabling these features see Creating a New Telephone Group on page 163 Modifying a Telephone Group on page 164 Recording Calls Between Telephone...

Page 168: ...BX telephones or analog telephones attached to ATC ports or to ATAs that both normally have recording disabled if either person puts the call on hold the NBX system enables recording while music on ho...

Page 169: ...system outside lines are pooled and arbitrated by the Call Processor To call an outside number a user must dial the line pool access number typically 9 and the Call Processor assigns the next availab...

Page 170: ...105 Attendant Console Creating a Busy Lamp Speed Dial Button Mapping A Busy Lamp Speed Dial button is an Access button with a light that is mapped so that it can function as a speed dial to another ex...

Page 171: ...elephone in a delayed ringing pattern continue to ring until the call is answered or transferred to the Auto Attendant Telephones belonging to a delayed ringing pattern do not need to belong to the sa...

Page 172: ...lephone Groups tab The Telephone Groups dialog box appears Figure 56 2 Click Add type a Group Name and click OK 3 Click the Group that you want to apply mappings to 4 Click Button Mappings For large A...

Page 173: ...field enter an extension from the personal speed dial extension range Personal speed dial 11 corresponds to extension 610 Account Code Allows you to map the account code function to this button Accou...

Page 174: ...ls from lines not mapped to specific buttons ring on a System button To call an outside number from a System line you must access a line pool by dialing either 9 or 8 depending on your line pool confi...

Page 175: ...a 3 digit plan manually specify any 3 digit extension ranges that are not set by the imported plan NBX 100 601 609 Note The NBX 100 system is shipped with a 3 digit dial plan If you import a 4 digit p...

Page 176: ...ll Park extension NBX 100 601 609 Note The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit extension ranges that are no...

Page 177: ...p Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual telephone or for the telephone group to which the telephone belongs The user presses the mapp...

Page 178: ...ty Priority Not used CLIR Next Normally when an ISDN call is made the identity of the caller is provided to the PSTN and may be seen by the called party if they subscribe to the Caller ID service CLIR...

Page 179: ...be programmed by the administrator NBX NetSet System Configuration Speed Dials On the NBX 100 map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed...

Page 180: ...ed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone must be part of the same c...

Page 181: ...the Help for NBX NetSet System Configuration System Settings System Wide for more information on IP network protocols To change the IP settings of a telephone 1 Log on to the NBX NetSet utility using...

Page 182: ...gs that you entered are now reported by the device CAUTION If you have configured an NBX telephone for operation on a subnetwork other than the Call Processor s subnetwork and if you access the Modify...

Page 183: ...that are not set by the imported plan NBX 100 601 through 609 The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit exte...

Page 184: ...he Extension field 5 Enter a name for the extension in the Name field 6 Click OK Changing the Name of a Call Park Extension You can change the name of any Call Park extension To change the name of an...

Page 185: ...on You can remove a Call Park extension at any time To remove a Call Park extension 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 4...

Page 186: ...h the extension The device name of the Attendant Console This section describes how to configure the Attendant Console manually Alternatively you can use Auto Discovery to add and configure the device...

Page 187: ...m you can associated at most 3 Attendant Consoles with any one telephone To add a new NBX 1105 Attendant Console 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuratio...

Page 188: ...on to associate with this Attendant Console Each Attendant Console must be associated with a single NBX Business Telephone Auto Assign Button Mappings Based on what is in the database maps all existin...

Page 189: ...Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console that you want to modify and click Modify The Modify dialog box appears Fig...

Page 190: ...Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console for which you want to view the status and...

Page 191: ...ole to receive a new download of its operating software CAUTION If the device has an active call then Reset Device disconnects the call Status The state of the device as of the last Dialog Refresh Onl...

Page 192: ...g Attendant Console Buttons This section describes how to configure the buttons on the NBX 1105 Attendant Console The Attendant Console buttons include 50 Access buttons You can assign each button two...

Page 193: ...6 Click Apply to implement the new mappings 7 Click OK Table 30 Feature Button Mappings Function Description Default Indicates that this button has no mapping Account Code Allows you to map the accoun...

Page 194: ...the same way as the Transfer button on an NBX Business Telephone or an NBX Basic Telephone See the NBX Telephone Guide for details Conference Makes this button behave in the same way as the Conference...

Page 195: ...u to withhold this information from the called user Switch to DTMF Enables this button to switch the currently active call from pulse dialing to DTMF NOTE This feature applies only to calls made using...

Page 196: ...SuperStack 3 NBX and PG 500 531 NBX 100 described later in this table DP 540 589 SuperStack 3 NBX DP 540 549 NBX 100 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup...

Page 197: ...Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Atte...

Page 198: ...s a hunt group login button but the user no longer wants to use the button this way You select Default for the button and click Apply If the normal setting for the button defined for the corresponding...

Page 199: ...Call Park enter a Call Park extension When you want to park a call you must first press the Call Park button by default the third button below the PROGRAM button on an NBX Business Telephone and then...

Page 200: ...Messaging System Open Assigns the System Open feature to the button This allows the user to implement the System Open Business Hours setting by pressing this button Number Not used Prty Priority Not u...

Page 201: ...imported plan SuperStack 3 NBX 6000 6099 Note The Superstack 3 NBX is shipped with a 4 digit dial plan If you import any 3 digit plan you must manually specify any 3 digit extension ranges that are n...

Page 202: ...es users must use Feature Code 446 to disable Do Not Disturb on the telephone Example You map Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual t...

Page 203: ...ot used Prty Priority Not used CLIR Next Assigns Calling Line Identity Restriction to this button When you press the button the next ISDN call made from this telephone does not contain calling party i...

Page 204: ...BX NetSet System Configuration Speed Dials For the NBX 100 you can map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed dials use the Other button...

Page 205: ...00 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone m...

Page 206: ...other devices To set Attendant Console Feature IP settings 1 Log on to the NBX NetSet utility using the administrator ID and password 2 In the NBX NetSet Main Menu window click Device Configuration 3...

Page 207: ...st Line Card port You typically configure 4 Port Line Cards during installation See the NBX Installation Guide for more information If you remove a line card from the system the port information remai...

Page 208: ...configure a line card port automatically 1 In the NBX NetSet Main Menu window click System Configuration The System Configuration dialog box appears Figure 70 Figure 70 System Configuration System Se...

Page 209: ...st organizations use Auto Discovery to automatically configure line card ports However you can configure a line card port manually and select all settings To configure a line card port manually 1 In t...

Page 210: ...210 CHAPTER 3 DEVICE CONFIGURATION Figure 72 Line Card Ports Tab 3 Click Add The Add Line Card Ports dialog box appears Figure 73 Figure 73 Add Line Card Port Dialog Box...

Page 211: ...ss for H 323 Gateway For more about installing line cards and determining the port MAC address see the NBX Installation Guide When you type a MAC Address use the format XX XX XX XX XX XX where each X...

Page 212: ...ide the system wide setting With Silence Suppression enabled the line card port detects silence in the audio stream such as a pause in conversation and sends no packets This reduces network traffic du...

Page 213: ...ther for the Analog Line Card port are not used Device Configuration Line Card Ports Modify Not mapped to any telephone 500 Calls go directly to the Automated Attendant without ringing any telephone M...

Page 214: ...guration Line Card Ports Modify Mapped to a button on a user telephone or to a button on an Attendant Console associated with the user s telephone Extension of the Receptionist User telephone rings If...

Page 215: ...ove a line card port that is already configured you remove the port information from the database To remove a line card port 1 In the NBX NetSet Main Menu window click Device Configuration The Device...

Page 216: ...ure 75 Device Status Dialog Box Table 34 describes the fields in the Device Status dialog box Table 34 Device Status Dialog Box Fields Field Purpose MAC Address The hardware address of the port assign...

Page 217: ...fresh Specifies how often to renew the information that appears in the Status dialog box Device Refresh Forces the port to send a status message to the Call Processor A port sends a status message to...

Page 218: ...any of these ports are disrupted Advanced Settings The Advanced Settings button enables you to set the audio gain and timing controls on each port of an Analog Line Card To set these parameters 1 In t...

Page 219: ...n the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration Syste...

Page 220: ...nt the CO from falsely detecting Flash Hook events Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones a...

Page 221: ...s operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced t...

Page 222: ...nalog Terminal Port Removing an Analog Terminal Adapter Viewing The Status of an Analog Terminal Adapter Adding a 4 Port Analog Terminal Card To add a 4 Port Analog Terminal Card to the NBX system usi...

Page 223: ...rt look for the ATC port with a MAC address that is two hexadecimal digits higher than the MAC address of the board The extension of the port is in the first column Ext After you have added the Analog...

Page 224: ...e added the Analog Terminal Card you can configure the parameters for each of the four ports See Modifying an Analog Terminal Port later in this chapter Adding a Single Port Analog Terminal Adapter AT...

Page 225: ...Connecting and Managing Analog Devices 225 Figure 76 ATA Tab 3 Click Add The Add ATA dialog box appears Figure 77 Figure 77 Add ATA Dialog Box...

Page 226: ...or ATC port Fwd to Auto Attendant Redirects unanswered calls to the Auto Attendant instead of voice mail Extension Number The extension number assigned to the device connected to this ATA First Name L...

Page 227: ...nalog Terminal Adapters ATAs 3 Select the analog device that you want to modify Return busy tone when device is in use Returns a busy tone to the caller if the telephone attached to this ATC port or A...

Page 228: ...are address of this ATA You cannot modify it Channel Number The number of the port or channel on the Analog Terminal Card The 3C10117C Analog Terminal Card uses a single MAC address there was one MAC...

Page 229: ...ow Bandwidth Configures the device to operate over a low bandwidth link as a convenience for telecommuters at remote sites ADPCM Audio Only Restricts the ATA to support ADPCM audio only NOTE Fax devic...

Page 230: ...er 3 Select the Single Port ATA or the port on a 4 Port Analog Terminal Card you want to remove 4 Click Remove A dialog box prompts you to confirm the removal 5 Click Yes The system removes the item y...

Page 231: ...l MAC addresses The ports on a 3C10114C 4 Port Analog Terminal Card have the same MAC address and a Virtual Device Number VDN in square brackets after it provides a unique identifying number to each p...

Page 232: ...of an Analog Terminal Card or on a single port Analog Terminal Adapter To set these parameters 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the ATA tab Dialog Refresh How o...

Page 233: ...ettings The Advanced Settings dialog box Figure 80 appears If you change any of the values in the Advanced Settings dialog box the settings you change persist if you later upgrade the NBX system softw...

Page 234: ...d to this ATA or ATC port Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate f...

Page 235: ...the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Se...

Page 236: ...uration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 0 msec Maximum 2000 msec Supervisory Disconnect Pulse msec Set this value to define the duration...

Page 237: ...t is busy Use this setting to select the congestion signal associated with the Regional Pack that is being used on the NBX system US Dial Tone Use this setting to select the dial tone used in the Unit...

Page 238: ...r ID generator Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your loc...

Page 239: ...This section covers these topics Adding an ISDN BRI ST Digital Line Card Configuring the ISDN BRI ST Digital Line Card BRI ST Card Status Lights Modifying a BRI ST Card Adding or Modifying a BRI Group...

Page 240: ...y choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call So...

Page 241: ...g in to the NBX NetSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Setti...

Page 242: ...Card These sections tell you how to use the NBX NetSet utility to set up your BRI ST Digital Line Card parameters Configuring for ISDN BRI Signaling Configuring BRI Groups Verifying BRI Group Membersh...

Page 243: ...e dash indicates channel number 4 5 To change the name of the BRI ST board edit the contents of the Board Name field to help you to identify the BRI ST board in device lists 6 Enable the On Line check...

Page 244: ...nfig Status Report and Export Report Both of these buttons generate configuration and status information for the selected Digital Line Card Because this information is used for troubleshooting purpose...

Page 245: ...boxes 7 Click OK Verifying BRI Group Membership To verify that all channels are in the member list 1 On the Digital Line Cards tab from the Select Device Type list select BRI Group List and then clic...

Page 246: ...spans on a BRI ST card has status lights that indicate the status of the span Table 42 Modifying a BRI ST Card These sections tell you how to modify a BRI card that is already installed in the system...

Page 247: ...Make the changes that you want Table 43 lists all span parameters The ISDN BRI ST Digital Line Card supports two channels per span Table 43 Span Parameters Parameter ISDN BRI Options Span Name A name...

Page 248: ...udio Controls settings unless you are instructed to do so by a qualified support representative Adding or Modifying a BRI Group A BRI ST Digital Line Card group is one or more BRI channels that are as...

Page 249: ...odify a group the changes affect all of the Digital Line Cards assigned to that group CAUTION Modifying a BRI group disconnects any active calls on any channels that are associated with the group To m...

Page 250: ...ction N A Start Type N A Digit Collection N A Called Party Digits N A Calling Party Digits N A Auto Extension The Auto Extension number to handle this group for any of the Business Hours Extension 500...

Page 251: ...you want to change membership 3 Click Membership The Manage Group Membership dialog box Figure 87 appears Figure 87 Manage Group Membership Dialog Box BRI 4 To add a channel to the Member List select...

Page 252: ...ch the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try to move a channel to the non member list of...

Page 253: ...less a 3Com Technical Support representative advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed BRI ST card 1 On the Digi...

Page 254: ...tate The state of the board and channel Span ID Device The span number and device number Group Name A name that helps you identify this group in a list Channel Name Enter a unique name for the channel...

Page 255: ...s information 4 Click Status The BRI Channel Status dialog box Figure 90 appears Figure 90 Channel Status Dialog Box BRI 5 View the status of the channel 6 Refresh the Channel Status dialog box To man...

Page 256: ...I board you want and click Status 4 In the Board Status dialog box select a DSP from the DSP List and click Details The DSP Status window Figure 91 appears Figure 91 DSP Status Window BRI 5 Click Clos...

Page 257: ...ist select T1 ISDN Board List 4 Click Apply 5 Select the BRI board for which you want to change the IP settings 6 Click IP Settings Figure 92 If there is no IP Settings button in the dialog box you ha...

Page 258: ...gital Line Card IP Settings Dialog Box BRI 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number appropriate for...

Page 259: ...Line Card you want to remove from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing E1 Digital Line Cards This section describes how to add a...

Page 260: ...her situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the las...

Page 261: ...etSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Settings tab Other che...

Page 262: ...PRI Signaling Configuring E1 Groups Verifying E1 Group Membership Completing the E1 Configuration Before you configure an E1 card you must configure the Dial Plan as described in Chapter 2 Configurin...

Page 263: ...appears as 1 00 e0 bb 04 4e a5 4 Trunk The 4 after the dash indicates channel number 4 6 To change the name of the E1 board edit the contents of the Board Name field This name helps you identify the...

Page 264: ...ice Type list select ISDN PRI Group List 3 Click Apply 4 From the ISDN PRI Group List select PRI Group 1 5 Click Modify The Modify Group dialog box Figure 95 appears Figure 95 Modify Group Dialog Box...

Page 265: ...Completing the E1 Configuration To complete the E1 configuration perform these steps 1 Return to the Digital Line Cards tab 2 In the Select Device Type list select ISDN PRI Channel List click Apply 3...

Page 266: ...tell you how to modify a E1 card that is already installed in the system Modifying the E1 Card Name Modifying an E1 Span Configuring Partial E1 Lines Modifying Audio Controls Modifying the E1 Card Na...

Page 267: ...E1 Digital Line Cards 267 2 Select Device Configuration Digital Line Cards Figure 98 Figure 98 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List and click Modify Figure 99 Figure 99...

Page 268: ...you enter helps you to identify the board in device lists Modifying an E1 Span To modify an E1 span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI...

Page 269: ...than the maximum number of channels implemented This is called a Fractional Partial or Subequipped E1 Example To reduce near term costs you may decide to purchase 15 channels now and implement more l...

Page 270: ...ice represents the number of active provisioned channels in the Partial E1 4 Create two groups Put all of the active channels in one group and all of the inactive channels in the other Mark the active...

Page 271: ...Add Group Dialog Box E1 ISDN PRI To modify ISDN PRI group parameters 1 Type a name for the new group in the Group Name field 2 To enable the transfer of incoming calls to another line card port select...

Page 272: ...102 shows the ISDN PRI Modify Group dialog box Figure 102 Modify Group Dialog Box E1 ISDN PRI 5 Make the changes that you want to the group parameters Table 47 describes each parameter Table 47 Group...

Page 273: ...ommodate changing needs To change group membership 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI Group List 3 Click Apply 4 Select the group for w...

Page 274: ...group at a time You cannot move a channel from the members list to the non members list of a group unless the system can assign the channel to another group If a channel has never been a member of ano...

Page 275: ...2 9 Click Close Removing an E1 Group You may want to remove groups if you no longer need them To remove a group 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list sel...

Page 276: ...hat channel If you use Auto Discovery to add channels on an E1 PRI line note that the 30 channels discovered are numbered 1 through 15 and 17 through 31 This reflects the physical channel mapping on t...

Page 277: ...ould enable Trunk to Trunk transfers if you plan to connect a Voice Over IP VOIP gateway to a line card port and let callers use the system to access the telephone system from a remote location and us...

Page 278: ...for which you want status information 3 Click Status A Channel Status dialog box Figure 106 appears Figure 106 Channel Status Dialog Box E1 ISDN PRI 4 View the status of the channel and then refresh t...

Page 279: ...the DSP List and click Details Figure 107 Figure 107 DSP Status Window 5 Click Close to close the DSP Status window Modifying IP Settings for an E1 Card You can modify the IP settings for an E1 card t...

Page 280: ...ure 108 If there is no IP Settings button in the dialog box you have not yet installed the IP licenses You must install them before you can proceed Figure 108 Digital Line Card IP Settings Dialog Box...

Page 281: ...re 109 Modify Digital Line Card IP Settings Dialog Box 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number for...

Page 282: ...from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing T1 Digital Line Cards These sections describe how to add and configure a T1 Digital L...

Page 283: ...es for T1 Enabling Auto Discovery for Digital Line Cards Inserting the T1 Digital Line Card Preparing the NBX System for T1 Cards Before you insert the T1 Digital Line Card into the chassis order a T1...

Page 284: ...nge A unique set of entries handles incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits are unique in the range from 37...

Page 285: ...gital Line Cards 285 Figure 110 NBX NetSet Main Menu Window The System Configuration window appears Figure 111 Figure 111 System Configuration System Settings Tab 3 In the System Configuration window...

Page 286: ...ne Cards check box may already be selected Other check boxes may be selected based on previous Auto Discoveries You do not need to clear these check boxes to install the T1 Digital Line Card However i...

Page 287: ...ten the left and right screws on the front of the T1 card to secure it to the chassis CAUTION Wait 3 minutes for the T1 card to initialize and for the system to update its database You must wait this...

Page 288: ...process If you attach a console cable to the COM1 port on the T1 card and use Hyperterm software to view the text output from the card you see status messages associated with the two reboot processes...

Page 289: ...ystem has discovered appear in the list By default the NBX system autodiscovers a T1 Digital Line Card as a T1 DS1 card and displays it in the list as T1 not PRI 4 From the list select the new T1 Digi...

Page 290: ...the MAC address column appears as 00 e0 bb 00 bd f0 4 New Trunk The 4 after the hyphen indicates channel number 4 7 To change the name of the T1 Digital Line Card enter a new name in the Board Name f...

Page 291: ...Line check box 8 Click Apply 9 Click OK 10 In the T1 ISDN Board List verify that the entry for this card in the Status column changes from Offline to Online You may need to wait a minute or two and t...

Page 292: ...es are assumed for Called Party Digits or Calling Party Digits 6 Modify the Wink Wait value a Select Wink Wait from Time Values list b Type 3000 in the New Value text box c Click Apply d Ask your tele...

Page 293: ...ght turns on Verifying T1 Group Membership DS1 To verify that all channels are in the Member List of a T1 Digital Line Card 1 Return to the Digital Line Cards tab Figure 113 2 From the Select Device T...

Page 294: ...telephone company for assistance with the T1 line If the Nominal light does not turn on contact 3Com Technical Support Enabling and Disabling Echo Cancellation There are two situations in which it ma...

Page 295: ...list select T1 Span List 4 Click Apply 5 Select the span for which you want to set echo cancellation 6 Click the Audio Controls button See Figure 117 Figure 117 Audio Controls for a T1 Digital Line C...

Page 296: ...e two reboot processes See Connecting a Computer to a Serial Port in Chapter 10 Another way that you can be sure that it is safe to proceed is to examine the status lights on the front panel of the T1...

Page 297: ...aracters 6 From the Card Type pull down list select ISDN PRI 7 Click OK The Digital Line Cards tab Figure 113 reappears 8 Wait until the entry for this Digital Line Card in the Type column changes to...

Page 298: ...cting the T1 Line and Activating the Span To connect the T1 line and activate the span 1 Plug the T1 line into the T1 Digital Line Card 2 Return to the Digital Line Cards tab Figure 113 3 From the Sel...

Page 299: ...ne You may need to wait a minute or two and then refresh your browser window to see this change Verifying the Change in Span Status To verify that the Span status changes from Offline to Ready 1 Retur...

Page 300: ...dialog box Figure 121 appears Figure 121 Modify Group Dialog Box T1 ISDN PRI 6 To modify the name of the group enter a new name in the Group Name field You can use alphanumeric characters dashes and u...

Page 301: ...Membership Dialog Box 6 Scroll through the Member List to verify that all 23 channels are present 7 To change the membership of a group you must move channels from the Non Member List to the Member L...

Page 302: ...tor to the T1 card the Nominal status light on the front panel of the T1 board should now turn on solid green If the Nominal status light does not turn on and you have the telephone company s T1 line...

Page 303: ...iguring Partial T1 Lines Modifying Audio Controls Modifying the T1 Card Name or Type You can change the name of a Digital Line Card at any time You can also set the type to T1 or ISDN PRI To modify a...

Page 304: ...HAPTER 3 DEVICE CONFIGURATION Figure 124 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List 4 Click Modify The Modify Board dialog box Figure 125 appears Figure 125 Modify Board Dialo...

Page 305: ...PRI for T1 ISDN PRI 7 Click OK Modifying a T1 Span To modify a span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select either T1 Span List for T1 DS1 or ISDN PR...

Page 306: ...supports 23 channels See Support of AT T s 4ESS Switch Protocol later in this section for details on configuring the NBX system for this protocol Table 49 Span Parameters Parameter T1 DS1 Options ISDN...

Page 307: ...long distance carrier has a unique Carrier Identification Code CIC Obtain the code up to 4 digits from your carrier Default Outbound Service N A Determines the type of outbound call if no type is spe...

Page 308: ...but not with MEGACOM MEGACOM A high volume outward calling service MEGACOM can be the default setting SDN Software Defined Network A premises to premises service with voice and voice grade data trans...

Page 309: ...he 4ESS protocol 3Com does not support Call By Call Service with any other protocol To configure Call By Call Service 1 In the Modify Span dialog box click the Enable Call By Call Service check box 2...

Page 310: ...to purchase 15 channels now and implement more later in order to reduce your near term costs Some telephone companies offer Partial T1 lines as their standard offering and provide fully implemented T...

Page 311: ...rform these actions Modifying a T1 Group Changing T1 Group Membership Removing a T1 Group CAUTION Modifying a T1 group disconnects any calls in process on any channels associated with the group Modify...

Page 312: ...ure 129 Modify Group Dialog Box T1 DS1 Figure 130 Modify Group Dialog Box T1 ISDN PRI 6 Make the desired changes to the group parameters See the Help for details on each parameter 7 Enable the On Line...

Page 313: ...oup List for DS1 or ISDN PRI Group List for ISDN PRI 3 Click Apply 4 Select the group for which you want to change membership 5 Click Membership The dialog box that appears depends on the group list y...

Page 314: ...stem moves the channel to the group of which the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try t...

Page 315: ...advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed T1 card 1 Return to the Digital Line Cards tab Figure 98 2 From the Se...

Page 316: ...CONFIGURATION Figure 133 shows the T1 DS1 Modify Channel dialog box Figure 134 shows the T1 ISDN PRI Modify Channel dialog box Figure 133 Modify Channel Dialog Box T1 DS1 Figure 134 Modify Channel Di...

Page 317: ...an installed T1 Digital Line Card 1 On the Digital Line Cards tab select from the Select Device Type pull down list either T1 Channel List for T1 DS1 channels or ISDN PRI Channel List for T1 ISDN PRI...

Page 318: ...10 15 30 or 60 seconds to automatically refresh the Channel Status dialog box at the specified intervals b Enable the Device Refresh check box 8 Click Apply and then click OK Viewing DSP Digital Signa...

Page 319: ...as the Call Processor to modify IP settings To modify the IP settings of a T1 Digital Line Card 1 In the NBX NetSet Main Menu window Figure 97 click Device Configuration and then the Digital Line Card...

Page 320: ...at a time 1 In the Digital Line Card IP Settings dialog box click Assign Addresses Individually Figure 93 2 Enter the IP addresses that you want for the channels You must have IP licenses installed b...

Page 321: ...Plan To remove a Digital Line Card 1 From the NBX NetSet Main Menu window Figure 97 click Device Configuration 2 Click the Digital Line Cards tab Figure 98 3 From the Select Device Type pull down list...

Page 322: ...322 CHAPTER 3 DEVICE CONFIGURATION...

Page 323: ...ailboxes You can add a mailbox for an extension that has no associated physical telephone A caller can dial directly into a phantom mailbox the person assigned to the phantom mailbox can create and se...

Page 324: ...for user instruction on how to use Call Pickup If you select Auto Add Phones to Call Pickup Group 0 System Settings System wide every telephone that is added to the system is a member of Call Pickup...

Page 325: ...hunt group you specify one of three types linear hunt group circular hunt group or calling group Your choice is based largely on the ringing pattern that you want For each group that you define you al...

Page 326: ...e for both linear and circular hunt groups When a second call is routed to a linear or circular hunt group the telephone on which the second call first rings is different For Linear Hunt Group the new...

Page 327: ...ice restrictions For example if you want to enable calling to a specific toll number to all users without regard to their CoS settings create a System Speed Dial for that number When you create a new...

Page 328: ...328 CHAPTER 4 USER CONFIGURATION...

Page 329: ...tem Settings You can use the System Settings tab to configure these system level items System wide Settings Regional Settings Date and Time Timers Ringing Patterns Multicast Addresses IP Addresses Mai...

Page 330: ...n host for any IP packet not addressed to a host on the local subnetwork Subnet Mask An IP setting that identifies the network and host portions of an IP address on the network Network Protocol The tr...

Page 331: ...IP address of the tertiary DNS server Network Protocol The transport mechanism for voice packets Ethernet only All communications are at the Ethernet frame layer Standard IP IP communications are use...

Page 332: ...Silence Suppression on VTL Calls Implements silence suppression on VTL calls Audio Compression on VTL Calls Offers compression of audio data on VTL calls Auto Discover Telephones Auto Discover Line C...

Page 333: ...The telephone user does not need to take any action to answer the call because immediately after the warning tone the call is connected using the speaker phone Handsfree on Transfer Disabled When the...

Page 334: ...e enabled only if you have a MOH device connected to the system Music on Transfer Enables MOH audio for Call Transfer requires MOH to be installed and enabled Music on Transfer is automatically disabl...

Page 335: ...ce pattern is 2 seconds of ring followed by 4 seconds of silence United Kingdom ringing cadence is 2 rings within approximately 2 seconds followed by 2 seconds of silence United States busy tone is 0...

Page 336: ...to voice mail If you set this time to under 6 seconds caller ID information is not captured in voicemail Forward Voice Mail Off Timeout When a telephone s FWD VMAIL button is disabled this field speci...

Page 337: ...ively scoped IP multicast that uses three scopes of administration Local scope Limited by local routers with IP addresses 239 255 0 0 through 239 255 0 16 Organizational local scope Limited by boundar...

Page 338: ...es to perform these functions See the Help for the procedure on adding or deleting IP addresses The IP Addresses button appears only if you have IP On the Fly enabled in System Configuration System Se...

Page 339: ...f their CoS does not allow toll calls Personal speed dial numbers are subject to CoS Do not confuse speed dial codes with extension numbers To set up system speed dials select System Configuration Spe...

Page 340: ...e later in this chapter If the system is left in an automatic state it constantly compares the current time of day and day of week with the business hour tables The system knows the current day of the...

Page 341: ...m Reporting Password Used in conjunction with Call Detail Reports an optional component of the NBX system See Call Reporting in Chapter 8 for more information Virtual Tie Lines Password Enables hop of...

Page 342: ...ls in a fully mirrored system the system software switches to use only the remaining good disk and system operation continues Status information is available on the Call Processor front panel LEDs to...

Page 343: ...ick Backup and specify a location for the backup file 2 Install the disk mirroring license a Obtain the license key from your dealer b Select Operations Licenses Add License c Type the license key in...

Page 344: ...ystem initializing Flashing N A N A On System is running On N A N A On Flash codes indicate disk problem 2 flashes No valid disk system is halted 3 flashes Two valid disks but they are not paired syst...

Page 345: ...ow To verify the status of a disk drive select Reports System Data Disk Status See the Help for information on verifying disk status Synchronizing disk 1 is valid disk 0 is becoming a fully mirrored d...

Page 346: ...e mirrored disk drive a Unlock the disk tray b Unscrew the two retaining screws c Remove the disk tray d Disconnect the disk data cable from the mirrored disk drive e Disconnect the power harness from...

Page 347: ...igure system wide settings for users voice mailboxes When you add new users to the system the system creates a mailbox for each user Users must record a name announcement a personal greeting and creat...

Page 348: ...s listened to it or saved it The NBX system then marks the message for deletion However the message is not deleted until the end of this sequence of events The user logs in The NBX system informs the...

Page 349: ...ration If the Attendant Console is forwarding calls to the Auto Attendant and all voice mail extensions are in use a caller from outside the system hears ringing but no answer until an extension is fr...

Page 350: ...a user s e mail as mail messages with WAV file attachments Double clicking an attachment activates the computer s media player and the voice message plays through the speakers or earphones on the use...

Page 351: ...hey receive a new voice mail message Users can specify the methods by which they receive notification You can configure these system wide Off site Notification settings Enable or disable Off site Noti...

Page 352: ...between If you disable NBX Messaging in favor of another messaging application the Off Site Notification button on the Voice Mail tab is disabled Table 56 provides details on Off site Notification fi...

Page 353: ...e to increase the maximum number of messages allowed per mailbox Table 57 Fields in the Status Window Column Purpose Ext The extension associated with the voice mail port Name The name associated with...

Page 354: ...the maximum number You can configure parameters such as Maximum messages per mailbox and Maximum message length For parameters such as Maximum number of Voice Mail ports active at one time the number...

Page 355: ...l ports The number voice mail ports licensed on this NBX system Maximum number of Voice Mail ports active at one time The number in the first column represents the number of voice mail ports that have...

Page 356: ...NBX system informs them that the mailbox is full and that the message cannot be delivered This count indicates for all voice mailboxes in the NBX system how many messages were not deposited in a mail...

Page 357: ...he disk space reported in both hours and KB kilobytes currently used by all voice mail messages stored on the NBX system disk Message Storage Remaining NBX 100 only The disk space reported in both hou...

Page 358: ...independent Auto Attendants Different Auto Attendants can be assigned to different extensions inbound lines or DID numbers See Adding an Auto Attendant later in this chapter for more information Mult...

Page 359: ...usiness Hours settings or after an incoming call exceeds a set number of rings To set the number of rings select User Configuration Users User Settings Call Forward Routing Calls to Specific Auto Atte...

Page 360: ...signed when you add a new Auto Attendant You can change the extension number to an unused number that falls within the Auto Attendant extension range of your dial plan Default range 3 digit dial plan...

Page 361: ...to Attendant You can record and play greetings for all future Auto Attendants from this extension You cannot customize any greetings or prompts until you have specified this extension You can specify...

Page 362: ...dependent greetings select NBX Messaging Auto Attendant Menu Tree TD Greetings See the Help for the procedures on setting up time dependent greetings Prompt Menus You can use a main menu and submenus...

Page 363: ...100 100 449 See note 1 SuperStack 3 NBX 1000 3999 See note 2 9 Goes to the Name Directory 0 Performs a single digit transfer to the extension specified in the menu tree for the auto attendant usually...

Page 364: ...me typical Auto Attendant systems They illustrate the kind of information that you might include in your time dependent greetings main menu prompts and submenu prompts No Greetings Figure 143 shows th...

Page 365: ...on that you allocate to a button on the keypad remains the same throughout the day Good morning Thank you for calling XYZ Corporation If you know your party s extension you can enter it now To speak t...

Page 366: ...ents callers with options for reaching the operator specific departments or the company directory of names It also uses a submenu to direct callers to specific subgroups within the Sales department Th...

Page 367: ...oice is available Table 62 Menu Tree Field Purpose Button Lists the buttons on the telephone key pad Task Description Describes the key pad button operation If you assign the Enter Submenu action to t...

Page 368: ...re of this sequence Transfer to Voice Mail Allows callers to leave a voice message for a person without ringing that person s telephone Users can also call in and listen to their voice mail from a rem...

Page 369: ...Managing Auto Attendants This section describes additional ways in which you can manage Auto Attendants Modifying an Auto Attendant Removing an Auto Attendant Restoring Auto Attendant Greetings Enter...

Page 370: ...Evening greetings Field Purpose Name Edit the name of the Auto Attendant Extension Edit the extension number by changing it to an unused number that falls within the Auto Attendant extension range of...

Page 371: ...cannot use the Voice Application Setup to configure submenus That must be done using the NBX NetSet utility See Submenus in this chapter Although the setup utility lets you perform tasks in any seque...

Page 372: ...ee Auto Attendant Buttons earlier in this chapter or through the Voice Application Setup utility Do your time dependent greetings become active at the times you want If not you can use the NBX NetSet...

Page 373: ...To configure VPIM control parameters select NBX Messaging VPIM See the Help for the procedure on configuring control parameters Table 65 explains the VPIM control parameter fields and their purpose T...

Page 374: ...ct to the target system modify the number default is 4 attempts in this text box If the NBX system is unsuccessful in contacting the target system after the specified number of send attempts the voice...

Page 375: ...essage To remove a block of messages use Ctrl Shift Hold down the Ctrl key to select several non contiguous messages for removal Send all messages now The NBX system attempts to send all messages imme...

Page 376: ...failed and the retry limit was reached or because the type of failure caused the retry limit to be ignored example a non existent address would be tried only once If a message has multiple destination...

Page 377: ...EHLO response Definition The amount of time that the local system waits for an acknowledgement of a EHLO message Detail After the greeting the local system sends either a HELO or EHLO to get ESMTP me...

Page 378: ...e other site that the dot has been received Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Mai...

Page 379: ...them After you install the software you must reboot the system to initialize the new software As part of the upgrade and reboot process you can choose to use your existing configuration data with the...

Page 380: ...back up your system data See Backup later in this chapter After you upgrade your system software you must reboot the system To upgrade or remove software select Operations Software Upgrade See the He...

Page 381: ...data was backed up you cannot specify that you want to restore voice mail during a restore operation Convert Database You can migrate configuration data stored with an older software version to a new...

Page 382: ...ades and processes that occur during upgrades To view event logs select Operations Event Log See the Help for the procedure on viewing event logs Licenses You can install licenses for these optional s...

Page 383: ...to remove the disk mirroring license If you do not follow the correct procedure you may not be able to restart the SuperStack 3 NBX system Usage Report The Usage Report displays for each license insta...

Page 384: ...nse Description A description of the license A site license indicates one of these two things Enables the function across the entire NBX system Example The Internet Voice Messaging license VPIM allows...

Page 385: ...to remove this software when prompted you must either Wait until you remove a subsequent version of system software before you can delete any unused regional software Remove all versions of the select...

Page 386: ...the Help for instructions on these procedures NBX Software Upgrades When you upgrade the NBX system software you do not need to reinstall and import the third party drivers provided that you continue...

Page 387: ...ndant the caller can search this same directory for the person by using the phone s key pad to type the first letters of the person s last name The Last Name parameter of each user profile forms the d...

Page 388: ...Status In addition to viewing basic system data you can also view data specifically about disk drives If you are using disk mirroring you can confirm the status of both disks To view disk status sele...

Page 389: ...ocessing applications Export your call data in HTML format for publication on a web server Export reports to a disk file or directly to a Microsoft mail message or a Microsoft Exchange folder Call rep...

Page 390: ...ed or scrambled The collection storage or manipulation of personal data such as these call numbers may incur obligations under local laws such as those relating to data protection or privacy These leg...

Page 391: ...a Microsoft Windows 95 Windows NT 4 0 Windows 98 or Windows 2000 computer The application enables you to use TAPI enabled programs with the NBX system For more information see Chapter 5 Windows 95 Pre...

Page 392: ...t purchase the complete Adobe Acrobat application See www adobe com To create sets of Label Makers select Downloads Label Makers See the Help for procedures on making multiple labels A file to create...

Page 393: ...leshooting Digital Line Card Troubleshooting Alarm Conditions Overview Alarm Descriptions Alarms on NBX Digital Line Cards Configuration and Status Reports Connecting a Computer to a Serial Port Servi...

Page 394: ...by disconnecting and then reconnecting its power connector For more information about NBX telephone connections see Chapter 3 of the NBX Installation Guide 3 To start the LUI On the NBX Business Tele...

Page 395: ...are for moving the cursor left or right The middle button is not used 3 Program button for starting or exiting the utility 4 Key pad for selecting menu items or entering numeric characters 5 Access bu...

Page 396: ...d right buttons are for moving the cursor left or right The middle button is not used 3 Key pad for selecting menu items or entering numeric characters 4 Access buttons AB1 AB3 for selecting functions...

Page 397: ...r this subnetwork NCP IP Address IP address of the call processor with which this telephone communicates To return to the main menu On the NBX Business Telephone press Program On the NBX Basic Telepho...

Page 398: ...n Ping H3 IP For use only by a qualified 3Com service person Contact 3Com before using this test 7 Test LEDs On the NBX Business Telephone turns on all LEDs for 5 seconds Lets you quickly check for in...

Page 399: ...X Business Telephone use Access buttons 1 6 On the NBX Business Telephone use buttons AB1 AB2 AB3 Hold Volume Down and Volume Up Use the left and right soft keys to move the cursor left or right Press...

Page 400: ...ted to the NBX system NCP You should not use the NCP IP address The NBX Business Telephone uses the IP Gateway and subnet mask information programmed into it using the AB16 and AB17 buttons H3PingIP s...

Page 401: ...date use the NBX NetSet utility to reset the system time If the display shows random characters for example 00 0 you must 1 Disconnect power to the chassis that holds the Call Processor 2 Wait 60 sec...

Page 402: ...using the administrator username and password The CAPS LOCK key on your keyboard is activated The NBX NetSet utility username and passwords are case sensitive For example the NBX NetSet utility accept...

Page 403: ...eave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards compatibility For instructions on how to change the v...

Page 404: ...the problem is most likely in the Digital Line Card and you should contact 3Com Technical Support to report the problem If the Nominal light turns on the problem is either in the CSU Channel Service U...

Page 405: ...CFA also known as Blue CFA A state that exists at the downstream equipment and indicates that it has detected an AIS signal from the upstream equipment Yellow Alarms RAI also known as Yellow Alarm Sig...

Page 406: ...Select Device Type pull down list select T1 Span List or if you are using an E1 card select ISDN PRI Span List 5 Click Apply 6 Select the span you want 7 Click Status The words Red Alarm or Blue Alar...

Page 407: ...of digital signal processors OffCh Number of channels in the offline state OnChs Number of channels in the online state AEClosed Autoattendant extension when business is closed AELunch Autoattendant...

Page 408: ...annel ErrorCode The code that identifies the type of error Ext Extension FlashHookTransfer Status of flash hook transfer function If enabled allows user receiving a call to do a flash hook transfer to...

Page 409: ...o this span Span Name Name of span SpanNo Identifying number for a span Start Type Mechanism used to indicate start of a call Status Status of a channel span card Values Online Idle Unknown Default On...

Page 410: ...e cards listed in Table 76 To connect the computer to the COM1 or CONSOLE port on a board 1 Using a standard computer serial cable 9 pin male to 9 pin female connect the male end of the cable to the f...

Page 411: ...ly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your author...

Page 412: ...412 CHAPTER 10 TROUBLESHOOTING...

Page 413: ...n these sections Overview of ConneXtions Installation Requirements Preparing for Installation Installing ConneXtions Overview of H 323 The H 323 Connection Connection Considerations Special Issues Che...

Page 414: ...andard extensions Remote Internet device connections For more information see Overview of H 323 later in this appendix Installation Requirements The ConneXtions H 323 Gateway software requires an NBX...

Page 415: ...Windows NT version 4 0 with service pack 4 or higher or Windows 2000 The system hardware must be certified by Microsoft The installation software checks for the presence of Windows 2000 or Windows NT...

Page 416: ...dwidth requirements for different numbers of ports It assumes that each packet carries a 50 byte overhead The memory requirements to support port processing also increase with each new port A fully co...

Page 417: ...PC with at least 128 Mb of memory Disk storage requirements are minimal In addition to memory and disk storage the operating system needs A compact disk for loading ConneXtions software A 3Com Networ...

Page 418: ...ll ConneXtions on the laptop at each site Preparing for Installation Before you install a ConneXtions H 323 Gateway Assemble system information Check for the G 723 convertor optional Verify and instal...

Page 419: ...Windows NT Diagnostics and click the Version tab 3 Verify that the NT version is 4 0 with Service Pack 4 or later If it is not download the latest version from the Microsoft web site Configuring Lice...

Page 420: ...a Return to the NBX NetSet Main Menu window b Click Operations c Click the Licenses tab d Record the number of licenses for the H 323 Gateway e Click Add License f Enter the License Key must be purch...

Page 421: ...ms that the NBX system is legal 3 Specify the Audio Channel Format a Select first option G 711 only for uncompressed connections b Select one of the other two options to configure G 723 1 connections...

Page 422: ...you want to interface with a Gatekeeper Click Yes if you want to use a gatekeeper Gatekeepers act as the central point for all calls within their zones and provide call control services to registered...

Page 423: ...t is unavailable To maintain interoperability with multi vendor equipment which routes all calls directly using the gatekeeper To use address resolution in large multi zone configurations which have o...

Page 424: ...hed H 323 gateway H 323 gatekeepers Miscellaneous H 323 compliant end point devices such as H 323 telephones Suitably equipped personal computers An emerging class of wireless handsets The quality of...

Page 425: ...nherent in the way standard voice is represented The international standard for representing voice G 711 requires 64 Kb for each second of conversation NBX Business and Basic Telephones contain a digi...

Page 426: ...th adapters H 323 gatekeepers Wireless Handsets An emerging class of H 323 wireless handsets is being used by some large outlet stores as portable PBX telephones A ConneXtions H 323 server is well sui...

Page 427: ...hough it were setting up a call through a line card However this connection actually goes to a network interface card NIC in a dedicated Windows 2000 or Windows NT system that is running the ConneXtio...

Page 428: ...rnal Physical Connections An NBX H 323 gateway has few physical connections An installer can add an H 323 gateway to an existing NBX system by creating one physical connection on the LAN that links a...

Page 429: ...of Service Unlike switched network connections Internet voice connections consist of a sequence of numbered data packets Packet transfers across the Internet are subject to delays or loss or both If...

Page 430: ...discarding the data packets they can t accommodate Resending or delaying packets is not an effective solution At the local level congestion symptoms can be subtle For example routers from different v...

Page 431: ...ples which are then forwarded to a callee at a regular rate However if some packets are too late and exceed the jitter buffer capacity those packets are lost and there are gaps in the audio Quality of...

Page 432: ...automatically extends the jitter buffer delay to match the delay so similar packets are not lost ConneXtions can extend the jitter buffer delay up to its 200 ms limit Reconstruction NBX Business and B...

Page 433: ...these priority schemes if they are configured to prioritize H 323 packets Layer 3 NBX systems address Layer 3 priority concerns through a packet priority scheme called IP DS for differentiated servic...

Page 434: ...l programming The only way to safely avoid firewall delays is to exclude outside internet access This means calls can only be made within the secure intranet In some business applications it is possib...

Page 435: ...o the public internet Outbound Calls Most firewalls do not restrict outbound packets or IP packets that respond to outbound initiatives They are configured for unrestricted outbound packets with unres...

Page 436: ...essor To emulate a group of simulated line cards the gateway system must read the destination address of every frame that is presented to its Network Interface Card instead of responding to only one h...

Page 437: ...the call and click OK The caller is now ready to use NetMeeting to place an H 323 to the NBX system at the office Configure NetMeeting with the IP address of the ConneXtions gateway as the gateway in...

Page 438: ...ConneXtions gateway has been tested for compatibility with PBX H 323 gateways that are licensed to use Lucent Elemedia and RADVision H 323 protocol stacks It has also been tested with these H 323 tele...

Page 439: ...espond to multiple incoming calls at the same time However since these ports are also used by the voice mail system voice mail inquiries can slow down incoming H 323 calls You may have to increase the...

Page 440: ...dial plan The cost of an H 323 call is distance independent so you do not need to limit long distance calling for cost reasons External Call Control Users of ConneXtions equipped NBX systems can place...

Page 441: ...ction problems H 323 gateway installers can conduct connection checks for Gateway Checks Network Checks Gateway Checks Gateway checks can verify that the NBX systems at each end of an H 323 connection...

Page 442: ...onal computer and a specified IP router address For example you can ping your own address or the default gateway The next ping checks the connection to the IP router at the remote end of the intended...

Page 443: ...ress 5 Interpret trace results The tracert command lists every IP gateway it encounters as it tries to reach the specified destination It also includes the number of times 3 required to reach each int...

Page 444: ...ng to test the connection between the operating system that runs the NBX ConneXtions H 323 Gateway and a remote IP address This end to end NetMeeting check can help to recognize firewall problems with...

Page 445: ...My Desktop e Click Next on next two screens f Click Test g Adjust the speaker volume h Click Next i Click Test j Adjust the microphone Record Volume k Click Next l Click Finish 8 To attempt a NetMeet...

Page 446: ...d within the dial plan which provides a connection to an available H 323 port If a port is available not busy enter the extension and IP address from the telephone key pad Use the key to separate the...

Page 447: ...er the last digit In the preceding example the IP address 192 168 1 15 and the extension are presented to the device as the called party The sign also precedes the extension as shown below This allows...

Page 448: ...Set Main Menu window click Device Configuration 2 Click the Line Card Ports tab 3 Note the extension number of each listed NBX H 323 port 4 Return to the NBX NetSet Main Menu window and click System C...

Page 449: ...confirming that it dials the specified number Entering Digits During Calls When ConneXtions dials a call it stores the dialed digits until it connects the call Then it sends those digits and any subs...

Page 450: ...the Auto Attendant answers Callers cannot get an outside line through the Auto Attendant because dialing 9 normally diverts incoming calls to the name directory You can configure H 323 calls to appea...

Page 451: ...ls to their extension go directly to their voice mailbox Note that phantom mailbox extensions cannot be used to forward calls Setting Up an H 323 Port Route After you install an H 323 line port you ne...

Page 452: ...rmines who can initiate the conference call A four way conference call with three people at one NBX site and one person at the other site uses one H 323 port if it is set up from the side with three p...

Page 453: ...e call through an unrecognized transit network 0x03 3 No route to destination The called user cannot be reached because the network does not serve the destination 0x06 6 Channel unacceptable The last...

Page 454: ...e the call 0x23 35 Call queued AT T The network is not functioning Immediate redial is unlikely to be successful 0x26 38 Network out of order The network is not functioning Immediate redial is unlikel...

Page 455: ...option not implemented 0x41 65 Capability not implemented The equipment sending this cause does not support the requested bearer capability 0x42 66 Chan not implemented The equipment sending this caus...

Page 456: ...datory IE missing The equipment sending this cause has received a message that is missing an information element that must be present in the message before that message can be processed 0x61 97 Nonexi...

Page 457: ...102 Timer expiry A timer has expired and an associated Q 931 error handling procedure has been initiated 0x67 103 Mandatory IE length error 0x6F 111 Protocol error reports an error event only when no...

Page 458: ...458 APPENDIX B ISDN COMPLETION CAUSE CODES...

Page 459: ...nstructions differ for other DHCP servers This appendix describes only the configuration of option 184 not the installation of the Windows 2000 server or the configuration of the DHCP server software...

Page 460: ...ion name pull down list Example If you used NBX as the option name the system adds 184 NBX to the pull down list Editing Option 184 Values 1 Select the new option name from the Option name pull down l...

Page 461: ...pears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Click OK In the right pane th...

Page 462: ...erver Options dialog box appears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Cl...

Page 463: ...access videoconferencing interactive TV and video on demand The line is split asymmetrically so that more bandwidth can be used from the telephone company to the customer downstream than from the cus...

Page 464: ...gether other networks of lower capacity A typical example is a Frame Relay or ATM backbone that serves a number of Ethernet LAN segments bandwidth The capacity of a connection method to carry data BRI...

Page 465: ...cified group of telephones All telephones ring at the same time See also hunt groups call park A feature that places a call in a holding pattern and makes it available for others to pick up from any t...

Page 466: ...mage data Most codecs include the functions of A D and D A conversion as well as compression and decompression COder DECoder A hardware circuit that converts analog audio or video signals into digital...

Page 467: ...ter Telephony Integration A generic name for the technology that connects computers and telephone systems through software applications data compression A method of reducing the amount of data to be t...

Page 468: ...tify the button that was pressed E911 Enhanced 911 The addition of two features to the standard 911 service one is ANI Automatic Number Identification to identify the person associated with the callin...

Page 469: ...rk frame A structured group of bits sent over a link A frame can contain control addressing error detection and error correction information The term is often used synonymously with the term packet fr...

Page 470: ...wers hybrid mode A PBX operating mode in which some outside lines are grouped together in pools while other lines are assigned directly to buttons on telephones Users access outside lines by dialing a...

Page 471: ...elta channel for control signals to the telephone company computer ITU International Telecommunication Union An international standards organization for telecommunications jitter The variation in late...

Page 472: ...in the circuitry of a device to identify it on a LAN Also known as a hardware address or an Ethernet address managed hub A network device in which each port on the hub can be configured monitored and...

Page 473: ...loped by Novell NetWare is based on the SPX IPX networking protocols network collisions Result of two stations simultaneously attempting to use a shared transmission medium See collision network conge...

Page 474: ...of a voice mail message The user can retrieve the messages remotely on hook The state of a telephone line that can receive an incoming call OSI model A conceptual model of hardware and software layers...

Page 475: ...call accounting PCS Personal Communications Services Refers to a variety of wireless services emerging after the U S Government auctioned commercial licenses in late 1994 and early 1995 phantom mailbo...

Page 476: ...iring inside a building Typically found in telephone wiring closets Q 921 931 ITU TS Q Series Recommendations describing Lap D the Layer 2 protocol for an ISDN D channel See OSI model reconfiguration...

Page 477: ...riate path SA System Appearance screen POP A CTI term for a window that automatically opens on a user s computer when a predefined telephone event occurs For example an incoming call could generate a...

Page 478: ...n telephone systems and Windows based software A typical example is integrating Caller ID with a database on your computer that contains detailed information about potential callers When your telephon...

Page 479: ...ists varied in length to reduce potential signal interference between the pairs The standard cabling used for telephone lines and Ethernet 10BASE T virtual LAN A logical rather than a physical LAN tha...

Page 480: ...480 GLOSSARY...

Page 481: ...iewing 397 address MAC definition 472 specifying from a telephone 397 viewing in telephone diagnostics 397 administrator password 340 alarms T1 and E1 Digital Line Cards blue alarm 405 red alarm 405 y...

Page 482: ...ged extensions defining 157 mapped extensions report 162 modifying on the primary telephone 160 on the primary telephone 157 on the secondary telephone 158 overview 154 sample calling situations 160 s...

Page 483: ...ddress of line card port 211 216 overview 414 software 418 conventions notice icons About This Guide 16 cordless telephones 222 CoS Class of Service speed dial numbers 339 user settings 327 CPE Custom...

Page 484: ...l E1 269 span parameters 269 status lights LEDs 266 status lights and alarms 406 Digital Line Cards T1 channel status 317 DSP Digital Signal Processor status 318 modifying name and type 303 modifying...

Page 485: ...nsion settings dial plan 55 external extensions extension ranges 57 External Keyset Prefix dial plan 58 121 F fax machines Group 3 222 FCC rules 493 Feature buttons Attendant Console 192 telephone 173...

Page 486: ...anging 338 IP multicast bins 338 IP On the Fly 330 ISDN completion cause codes table 453 ISDN PRI signaling configuring T1 Digital Line Card 296 E911 connectivity 283 J jitter buffers 432 K key mode d...

Page 487: ...l Line Card IP settings 319 T1 groups 311 modifying Automated Attendant 370 modifying dial plan 53 modifying extension lists 67 modifying system settings 337 administrator password 340 advanced region...

Page 488: ...omatically 381 line card port 218 telephones 154 recording time dependent greetings 362 red alarm T1 and E1 Digital Line Cards 405 redial 194 redialing dial prefix settings 55 regional settings 334 re...

Page 489: ...6 E1 Digital Line Card 266 406 T1 Digital Line Card 302 406 submenus for greetings 366 subnet mask 330 switch hook and Flash 174 194 system button 174 system database 30 system disconnect button 368 s...

Page 490: ...401 trunk to trunk call transfers 212 U unique extension ranges for VTLs 88 upgrading software 379 migrating data 381 user settings Class of Service 327 V version number software 397 voice applicatio...

Page 491: ...INDEX 491 W wall mounting telephones 142 X Xfer Vmail button 176 194 201 Y yellow alarm T1 and E1 Digital Line Cards 405...

Page 492: ...492 INDEX...

Page 493: ...mal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label In the unlikely event that this equipment causes harm to the telephone network the telephone comp...

Page 494: ...A REFUND OF THE PURCHASE PRICE THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION 3Com AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDER...

Page 495: ...S DISTRIBUTORS DEALERS AND SUPPLIERS MAKE NO WARRANTIES EXPRESS OR IMPLIED AND TO THE EXTENT PERMITTED BY APPLICABLE LAW 3Com DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING ANY IM...

Page 496: ...connection with the third party Products and any remedies for such claim will be against the supplier of such third party Products 8 Assignment You may not assign this Agreement including the license...

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