3Com SuperStack 3 NBX, Administrator'S Manual

Page: 362 / 496

362 C
HAPTER
6: NBX M
ESSAGING
Time-dependent Greetings
The system clock and the greeting schedule control when the system
changes from one time-dependent greeting to the next. For example, the
morning greeting might start at 12 midnight, the afternoon greeting
would begin at noon, and the evening greeting might begin at 6 p.m. If
time-dependent greetings are enabled, the caller hears the current active
one before the main menu prompt.
You can create time-dependent greetings that are enabled on all Auto
Attendants in your system. An example of this system-wide greeting
would be
“ Good morning .” To record or to import system-wide
time-dependent greetings and define the times during which they play,
select
NBX Messaging > Auto Attendant > System-wide Greetings .
See the Help for the procedures on setting up system-wide greetings.
You can also create and schedule time-dependent greetings for individual
Auto Attendants. These greetings can be up to five minutes long. To
record, import, or schedule customized time-dependent greetings, select
NBX Messaging > Auto Attendant > Menu Tree > TD Greetings .
See the Help for the procedures on setting up time-dependent greetings.
Prompt Menus
You can use a main menu and submenus of prompts to direct callers to
individuals and services in your organization. You configure prompt
menus for each Auto Attendant by using the
Menu Tree dialog box. The
Menu Tree dialog box consists of 13 button rows that you use to assign
actions to the key pad buttons (see“Auto Attendant Buttons” later in this
section). You can also define the menu timeout behavior so that if a caller
does not respond to the Auto Attendant prompts (for example, a caller
using a rotary telephone) the system automatically routes the call to a
designated timeout destination.
Main Menus The main menu prompt follows the time-dependent
greeting if you have one enabled. The main menu prompt should
describe all Auto Attendant options and can be up to five minutes long.
The default Auto Attendant main menu prompt says:
“If you know the extension of the party you want to reach, you may enter
it at any time. To reach the name directory, press 9. To reach the Auto
Attendant, press 0 or remain on the line. Thank you for calling.”