3Com SuperStack 3 NBX, Administrator'S Manual

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Call Reporting 389
Call Reporting
The NBX Call Processor captures information about all outgoing and
incoming calls made through the system. To view this call information in
detail, you must install Call Reports (Downloads > Software > NBX Call
Detail Reports) on a networked computer running Microsoft Windows
95, Windows 98, Windows 2000, or Windows NT 4.0. Then, you must
download the call report information, which is referred to as call detail
reports, from the system to a local hard drive.
After you install NBX Call Detail Reports, you can:
■
Retrieve calling data from the system.
■
Generate formatted reports.
■
Export reports in formats suitable for use with third-party reporting
software, spreadsheets, databases, and word processing applications.
■
Export your call data in HTML format for publication on a web server.
■
Export reports to a disk file or directly to a Microsoft mail message or a
Microsoft Exchange folder.
Call reports do not include information on the locked or unlocked status
of telephones.
See the Help in the NBX Call Detail Reports software for procedures.
Windows
Environment
Specifications
You must have these minimum requirements to run Call Reports:
■
Processor — Pentium 166MHz or higher
■
Operating System — Windows NT 4.0, Windows 95, Windows 98,
Windows 2000, or Windows XP
■
RAM — 32 MB on Windows 95 or Windows 98; 64 MB on Windows
NT or Windows 2000
■
Network — Network connectivity to the NBX Call Processor
■
Disk Space — 40 MB of free disk space
Installing Call Reports To install NBX Call Reports, select Downloads > Software > NBX Call
Reports .
See the Help topic for Downloads > Software in the NBX Call Reports
installation procedures.