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A
PPENDIX
A: 3C
OM
S
UPPORT
3Com Facts Automated Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and
troubleshooting instructions. Call
1 408 727 7021
from a touch-tone telephone.
Support from Your
Network Supplier
If additional assistance is required, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical resources or
from your network supplier, 3Com offers technical telephone support services. If
you contact 3Com for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A description of your computer system hardware and software, including
revision levels
■
Relevant diagnostic error messages, plus details about recent configuration
changes
■
Topology of your network, including the type of network device (for example
hub or switch) your computer is connected to
■
Type of computer you are trying to connect to (for example, NetWare server, NT
server or peer-to-peer networking)
