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Troubleshooting

115

This chapter provides general troubleshooting information to help you solve the
problems you might encounter when using your SIP-T28P IP phone.

If you require additional information or assistance with your new phone, contact your
system administrator.

Why is the phone LCD screen blank?



Ensure your phone is properly plugged into a functional AC outlet.



Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.



If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.



If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or
contact your system administrator for more information.



Check that the power LED is on to ensure the phone is powered on.

Why does the LCD screen have bad contrast?

You need to adjust the contrast of LCD screen. To adjust the contrast, refer to

Contrast

page

Why does the phone display "Network Unavailable"?



Ensure that the Ethernet cable is plugged into the Internet port o the phone and the
Ethernet cable is not loose.



Ensure that the switch or hub in your network is operational.



Contact your system administrator for more information.

Why does the phone display "No Service"?

The phone LCD screen prompts "No Service" message when the SIP accounts do not

Why can I not get a dial tone?

Check for any loose connections and that the phone has been installed properly. For the

installation instructions, refer to

Phone Installation

on page

Check whether dial tone is present on one of the audio modes.



Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to

Содержание SIP- T28P

Страница 1: ...T 2 8 P U s e r G u i d e ...

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Страница 3: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCH...

Страница 4: ... which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an ...

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Страница 6: ...ections in this guide before you set up and use the SIP T28P IP phone If this is your first time using the SIP T28P IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide Documents are available for download at http www yealink com Support aspx This is the first edition based on firmware version 70 The topics provided in this guide include Chapter 1 Ov...

Страница 7: ...User Guide SIP T28P IP Phone vi Call Forward on page 72 Call Pickup on page 84 Busy Lamp Field BLF on page 91 Shared Line on page 95 BLF List on page 94 ...

Страница 8: ...ions 5 User Interfaces 6 Phone User Interface 6 Web User Interface 6 Documentations 9 Getting Started 11 Packaging Contents 11 Phone Installation 13 Phone Initialization 15 Phone Status 16 Basic Network Settings 16 Registration 17 Idle Screen 18 Customizing Your Phone 19 General Settings 19 Contrast 19 Backlight 20 Language 21 Time and Date 21 Administrator Password 23 Key as Send 24 Keypad Lock 2...

Страница 9: ...gement 51 Dial Plan 53 Emergency Number 56 Live Dialpad 57 Hot Line 57 Basic Call Features 59 Placing Calls 59 Answering Calls 61 Ending Calls 62 Redialing Numbers 63 Auto Answer 63 Auto Redial 64 Call Completion 65 Call Return 67 Call Mute 67 Call Hold Resume 68 Do Not Disturb DND 69 Call Forward 72 Call Transfer 79 Call Waiting 80 Conference 81 Local Conference 81 Network Conference 82 Call Park...

Страница 10: ...01 Multicast Paging 103 Sending RTP Stream 103 Receiving RTP Stream 105 Music on Hold 106 Automatic Call Distribution ACD 106 Messages 108 Short Message Service SMS 108 Voice Mail 111 Message Waiting Indicator MWI 112 Troubleshooting 115 Regulatory Notices 121 Service Agreements 121 Limitations of Liability 121 Safety Instructions 121 Appendix A Time Zones 123 Index 125 ...

Страница 11: ...User Guide SIP T28P IP Phone x ...

Страница 12: ...Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T28P IP phone are the LCD screen and the keypad ...

Страница 13: ... is enabled MESSAGE Key Indicates and accesses voice messages HEADSET Key Toggles and indicates the headset mode HOLD Key Places a call on hold or resumes a held call TRAN Key Transfers a call to another party MUTE Key Toggles the Mute feature on or off Speakerphone Key Toggles the hands free speakerphone mode Redial Key Redials a previously dialed number CONF Key Conducts a conference call with m...

Страница 14: ...rs successfully Shared line registers successfully Registered failed Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute ...

Страница 15: ...ne 4 Icons Description Ringer volume is 0 Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped ...

Страница 16: ...n incoming call Slow flashing green The monitored user is busy Off The monitored user does not exist Line key LED shared line LED Status Description Solid green The shared line is seized The shared line is in conversation Some party receives ringback Slow flashing green The shared line conversation is placed on public hold The shared line conversation is placed on private hold Fast flashing green ...

Страница 17: ...nu soft key to access the phone user interface The Advanced Settings options are administrator level features only the default password is admin case sensitive For more information on customizing your phone using the available options from the phone user interface refer to Customizing Your Phone on page 19 In addition to the phone user interface you can also customize your phone via web user inter...

Страница 18: ...ence Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time Date Administrator Password Ring Tones Contrast Backlight Call Waiting Keypad Lock Phone Volume Logo Customization Call History Management BroadSoft Call Log Contact Management Local Directory Blacklist Remote Phonebook BroadSoft Phonebook Dial Plan DSS Keys Key as Send Hot Line Live Dialpad Emergency ...

Страница 19: ...ing Music on Hold ACD Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server Server Option Registrar Port Outbound Status Outbound Proxy Backup Outbound Proxy NAT Traversal STUN Status STUN Server Note The table above lists most of the feature options Please refer to the relevant sections for more information ...

Страница 20: ...p of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features and advanced phone features CD attached in the package PDF English Note You can also download the latest documentations from website http www yealink com Support aspx ...

Страница 21: ...User Guide SIP T28P IP Phone 10 ...

Страница 22: ...ne The topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T28P IP phone package SIP T28P IP phone Phone Stand ...

Страница 23: ...28P IP Phone 12 Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check the list before installation If you find anything missing contact your system administrator ...

Страница 24: ...o install the phone with the components in the packaging contents Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1 Attach the Stand 2 Connect the Handset and optional Headset Note A headset is not provided in the packaging contents Contact your system administrator for more information ...

Страница 25: ...AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port Power over Ethernet Using a regular Ethernet cable the SIP T28P IP phone can be powered from a PoE...

Страница 26: ...tion DHCP Dynamic Host Configuration Protocol By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask gateway DNS server Note If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can also share the network with other network...

Страница 27: ...1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open the web browser of your computer 2 Enter the IP address in the browser s address bar and then click Enter 3 Enter the User Name admin and Password admin in the pop up dialogue box 4 Click OK to log in If your phone cannot contact a DHCP server ...

Страница 28: ...Network WAN Port PPPoE IP Client 2 Enter the username and password in the corresponding fields 3 Press the Save soft key to accept the change or the Back soft key to cancel Note Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ...

Страница 29: ...IP T28P IP Phone 18 If the phone has successfully started up the idle screen will appear on the phone LCD screen as shown below The idle screen shows time and date label of each account logo and the four soft keys ...

Страница 30: ...mizing your phone The topics include General Settings Audio Settings Contact Management Call History Management BroadSoft Call Log System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the contrast of the LCD screen to a comfortable level To configure the contrast via phone user interface 1 Press Menu Setti...

Страница 31: ... when the phone is inactive for the specified time in seconds To configure the backlight via phone user interface 1 Press Menu Settings Advanced Settings password admin Phone Settings Backlight 2 Press or or the Switch soft key to select the desired level from the Backlight Level field 3 Press or or the Switch soft key to select the desired type from the Backlight Time field 4 Press the Save soft ...

Страница 32: ...e selected language To change the language for the web user interface 1 Click on Phone Preference 2 Select the desired language from the pull down list of Web Language 3 Click Confirm to accept the change Text displays on the web user interface will change to the selected language The time and date display on the LCD screen when the phone is idle If the phone cannot obtain the time and date from t...

Страница 33: ... the Daylight Saving field 5 Press the Save soft key to accept the change or the Back soft key to cancel Note To configure the time and date manually via phone user interface 1 Press Menu Settings Basic Settings Time Date Manual Settings 2 Enter the specific date in the Date field 3 Enter the specific time in the Time field 4 Press the Save soft key to accept the change The time that displays on t...

Страница 34: ...e month The date formats you need to know Date Format Example 2012 7 17 WWW MMM DD Tues Jul 17 DD MMM YY 17 Jul 12 YYYY MM DD 2012 07 17 DD MM YYYY 17 07 2012 MM DD YY 07 17 12 DD MMM YYYY 17 Jul 2012 WWW DD MMM Tues 17 Jul You can also configure the time and date settings via web user interface at the path Phone Preference You can change the administrator password to protect your phone from unaut...

Страница 35: ...as Send field or select Disable to disable this feature 3 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure key as send via web user interface at the path Phone Features General Information You can lock the keypad of your phone when you are temporarily not using it This feature helps you to protect your phone from unauthorized use This feature allow...

Страница 36: ... by pressing the Hold soft key or the HOLD key Lock Answer All keys are locked except the Menu soft key the HEADSET key and the Volume key Incoming calls will be answered automatically but cannot be ended by your party The previous conversation is placed on hold Note To set the keypad lock PIN via phone user interface 1 Press Menu Setting Basic Settings Phone Unlock PIN 2 Enter the Current PIN New...

Страница 37: ...Long press to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad Locked and displays the icon If the keypad lock feature is activated to be Lock Answer an additional icon will appear on the LCD screen You can configure the interval in seconds to automatically lock the keypad instead of long pressing To configure the time out for automatic keypad lock via web user inte...

Страница 38: ...eactivate the keypad lock You can also activate or deactivate the keypad lock via web user interface at the path Phone Preference Note You can press the Volume key to adjust the receiver volume of currently used audio devices handset speakerphone or headset when the phone is in the dialing interface or during a call You can also press the Volume key to adjust the ringer volume when the phone is id...

Страница 39: ...es are used to indicate incoming calls You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Ring Tones 2 Press or to select the desired ring tone 3 Press the Save soft key to accept the change or the Back soft key to cancel If the ringer vol...

Страница 40: ...The topics include Local Directory Blacklist Remote Phonebook BroadSoft Phonebook The built in phone directory stores the names and phone numbers of your contacts You can store up to 300 contacts in your phone s local directory You can add edit delete or search for a contact in the local directory You can also dial a contact from the local directory The ring tone for an incoming call on the phone ...

Страница 41: ...ch soft key to select the desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the local directory 6 Press or or the Switch soft key to select the desired ring tone from the Ring Tones field 7 Press the Save soft key to accept the change or the Back soft key to cancel Note Adding Contacts from Call History ...

Страница 42: ...key and then select Move to Contacts from the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed in the local directory the LCD screen will prompt Overwrite the original contact Press the OK soft key to overwrite the original contact in the local directory or the Cancel soft key to cancel For more information on remote phonebook oper...

Страница 43: ... To place a call to a contact from the local directory 1 Press Directory Local Directory 2 Select the desired contact group 3 Press or to highlight the desired contact 4 Do as below If only one number of the contact is stored in the local directory press the Dial soft key to dial out the number If multiple numbers of the contact are stored in the local directory press the Dial soft key to display ...

Страница 44: ...The web user interface prompts The original contact will be covered continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Contacts Local Directory 2 Click Browse to select a contact list file file format must be csv from your local system 3 Click Import CSV to import the contact list You can then select whether to delete a...

Страница 45: ...hrough your phone You can add local contacts from the corporate directory You can also dial a contact from the corporate directory You can configure your new phone to access up to 5 corporate directories Contact your system administrator for the access URL of the corporate directory To configure an access URL for remote phonebook via web user interface 1 Click on Contacts Remote Phone Book 2 Enter...

Страница 46: ...e SRemote Name Flash Time seconds field The default value is 3600 seconds 4 Click Confirm to accept the change You can access the BroadSoft directory through your phone You can add local contacts from the BroadSoft directory You can also dial a contact from the BroadSoft directory You can configure your new phone to access up to 6 BroadSoft directories Contact your system administrator for the acc...

Страница 47: ...irectory via phone user interface 1 Press Directory Broadsoft 2 Select the desired directory item and then press the Enter soft key The phone connects to load the BroadSoft directory and then displays the desired BroadSoft contact list on the LCD screen 3 Press the Back soft key to back to the previous interface To place a call from the Broadsoft directory 1 Press Directory Broadsoft 2 Select the ...

Страница 48: ...k soft key to cancel To check the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Detail from the prompt list The detailed information of the entry appears on the LCD screen To dial a ...

Страница 49: ...tory soft key 2 Press or to switch between All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Delete all records 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel You can access the call log of the BroadSoft user through the I...

Страница 50: ...s 4 Press the Save soft key to accept the change or the Back soft key to cancel To configure the BroadSoft call log via web user interface 1 Click on Contacts Call Log 2 Select the desired call log item from the pull down list of Calllog Item 3 Enter the parameters display name server address port username and password in the corresponding fields 4 Click Confirm to accept the change To access the ...

Страница 51: ...l log menu and then press the Enter soft key to load the BroadSoft call log 3 Select the desired contact in the BroadSoft call log list 4 Press the Detail soft key The detailed information of the entry appears on the LCD screen To dial a call from the BroadSoft call log list 1 Press Menu History Type Network CallLog 2 Select the desired call log menu and then press the Enter soft key to load the B...

Страница 52: ...r headset refer to Phone Installation on page 13 and activate deactivate it for use To activate the headset mode 1 Press on the phone The HEADSET key LED illuminates solid green when the headset mode is activated Press the line key or the Answer soft key to answer a call the call will connect to your headset automatically To deactivate the headset mode 1 Press again on the phone The HEADSET key LE...

Страница 53: ...gs 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change There are three types of DSS keys Memory Keys Line Keys and Programmable Keys The details will be introduced as following The use of line keys and memory keys are almost the same The SIP T28P IP phone supports 10 memory keys and 6 line keys You can assign predefined functionalities to the memory keys l...

Страница 54: ... the Save soft key to accept the change or the Back soft key to cancel You can also configure the memory key via web user interface at the path Phone DSS Keys Memory Keys The memory key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Brower LDAP BroadSoft Group Conference Forward Transfer Hold...

Страница 55: ...this feature will be applied to Value the number you want to dial out Usage Press the DSS key to dial out the number specified in the Value field using the account selected from the Account ID field Voice Mail You can use this key feature to connect voice mail quickly For more information refer to Voice Mail on page 111 Dependencies Type Key Event Key Type Voice Mail Account ID the account this fe...

Страница 56: ...active call to send the key sequence specified in the Value field Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies Type Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle the phone enters into the dialing interface and displays the prefix number which you specified in the Value field enter other...

Страница 57: ... Browser the access URL for xml browser Usage Press the DSS key to access the XML browser specified in the XML Browser field LDAP You can use this key feature to access the LDAP search interface quickly Dependencies Type Key Event Key Type LDAP Usage 1 Press the DSS key to access the LDAP search interface 2 Enter a few continuous characters of the contact name or continuous numbers of the contact ...

Страница 58: ...ansfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone Dependencies Type Key Event Key Type Transfer Value the number you want to transfer to Usage When the transfer mode on DSS key is Blind Transfer press the DSS key to complete the blind transfer to the number specified in the Value field When the tra...

Страница 59: ...ode When the phone is in custom mode 1 Press the DSS key to access the custom DND interface 2 Activate or deactivate the DND mode for an account or all accounts Note Redial You can use this key feature to access the Dialed Calls list Press the DSS key when the phone is idle then you can select an entry to redial Dependencies Type Key Event Key Type Redial Usage 1 Press the DSS key when the phone i...

Страница 60: ...SS key to activate the group listening mode You can then speak and listen through the handset headset other people at your side can listen through speaker at the same time 2 Press the DSS key again to deactivate the group listening mode Public Hold You can use this key feature to place an active call on public hold or retrieve a public held call The public hold feature is often used in the shared ...

Страница 61: ...The phone will reboot to update configurations URL You can use this key feature to access a specific URL quickly Dependencies Type URL URL the URL you want to access Usage Press the DSS key to access the URL specified in the URL field Keypad Lock You can use this key feature to immediately lock the keypad of your phone instead of long pressing For more information refer to Keypad Lock on page 24 D...

Страница 62: ...he line keys refer to Memory Keys introduced above You can customize the soft keys navigation keys and function keys on the keypad To customize the programmable keys via web user interface 1 Click on Phone DSS Keys Programmable Keys 2 Customize specific features for these keys 3 Click Confirm to accept the change Note You can register one or multiple accounts on the SIP T28P IP phone You can also ...

Страница 63: ...ed on the phone Single account Multiple accounts To disable an account via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Disable from the Activation field 4 Press the Save soft key to accept the change or the Back soft key to cancel You can also register or disable an account via web user...

Страница 64: ...phone keypad The SIP T28P IP phone supports the following dial plan features Replace Rule Dial now Area Code Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc The square...

Страница 65: ...ss the Send soft key To add a replace rule via web user interface 1 Click on Phone Dial Plan Replace Rule 2 Enter the string e g 2xx in the Number field 3 Enter the string e g 12345 in the Replace field 4 Enter the desired line ID in the Account field or leave it blank 5 Click Add to add the replace rule When you enter the number 234 using the keypad and then dial out the phone will dial out 12345...

Страница 66: ...234 using the keypad the phone will dial out 1234 automatically without pressing any key Note Delay Time for Dial now Rule You can configure the interval for dial now rules That is you can configure your phone to dial out the phone number automatically which matches a dial now rule after the specified delay time To configure the timeout for dial now rule via web user interface 1 Click on Phone Fea...

Страница 67: ... world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergen...

Страница 68: ... hotline number immediately once you lift the handset press the speakerphone key or press a line key You can also configure a period of delay time to dial out the hotline number the phone will dial out the hotline number automatically after the specified delay time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Number fiel...

Страница 69: ...User Guide SIP T28P IP Phone 58 ...

Страница 70: ...phone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system administrat...

Страница 71: ...set 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key By default the key is set as a send key You can set the key as send key or set neither of them as send keys For more information refer to the Key as Send on page 24 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press or the line key to ob...

Страница 72: ...d soft key Press or the Hold soft key to place the original call on hold Press the New Call soft key Enter the desired number using the keypad Press or the Send soft key You can press or to switch between the calls and then press the Resume soft key to retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the h...

Страница 73: ... call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call is p...

Страница 74: ...soft key You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Enable from ...

Страница 75: ...o configure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Redial Interval field the default time interval is 10s 4 Enter the desired times in the Redial Times field the default times are 10 5 Press the Save soft key to accept the change or the Back soft key to canc...

Страница 76: ... on the LCD screen of the phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as you configured until the called party is idle You can use the call completion feature to notify the caller of a failed call when the callee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Feature...

Страница 77: ...o configure call completion via web user interface at the path Phone Features General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone 1 Press the OK soft key the phone returns to the idle screen and call completion is activated 2 When the called party becomes idle the following prompt appears on the LCD screen of the ...

Страница 78: ...t from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call return key via web user interface at the path Phone DSS Keys You can mute the microphone of the active audio device during an active call then the other party cannot hear you To mute a call ...

Страница 79: ...on hold your IP PBX might play a melody or message to the other party while waiting To place a call on hold 1 Press or the Hold soft key during a call The phone LCD screen shows the call is on hold and the line key LED flashes green Note To resume a held call 1 Press or the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold press or to switch between the calls and then pre...

Страница 80: ...a busy signal or a message depending on your server You can enable disable the DND feature for the phone or you can customize the DND feature for each account or all accounts The following describes the DND key modes Phone default When the DND key mode is phone it means the DND feature applies to all accounts Custom When the DND key mode is custom it means that you can configure the DND feature fo...

Страница 81: ...ll s n indicates the number of the missed calls will prompt on the LCD screen To activate DND in custom mode for a specific account 1 Press the DND soft key when the phone is idle The LCD screen displays a list of the accounts on the phone 2 Press or to select the desired account 3 Press or soft key to select On to activate DND 4 Press the Save soft key to accept the change The icon appears on the...

Страница 82: ...a list of the accounts on the phone 2 Press the All On soft key to activate DND for all accounts 3 Press the Save soft key to accept the change The icon appears on the idle screen and all the line icons change to Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will prompt on the LCD screen Note The Do Not Disturb feature is local to ...

Страница 83: ...ded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time You can configure the phone to support the call forward feature for the phone system or for each account The following describes the call forward key modes Phone Call forward in phone mode means that the call forward feature is effective for the phone system Custom Call forward in custom ...

Страница 84: ... Forward 2 Press or to select the desired forwarding type and then press the Enter soft key 3 Depending on your selection a If you select Always Forward 1 Press or or the Switch soft key to select Enable from the Always field 2 Enter the destination number you want to forward all incoming calls to in the Forward to field You can configure the call forward key mode via web user interface only ...

Страница 85: ...en the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the On Code or Off Code field c If you select No Answer Forward 1 Press or or the Switch soft key to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field 3 Press or or the Switch soft key to ...

Страница 86: ...forwarding type and then press the Enter soft key 4 Depending on your selection a If you select Always Forward you can enable it for a specific account 1 Press or or the Switch soft key to select Enable from the Always field 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively in the On...

Страница 87: ...tion number you want to forward all incoming calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the On Code or Off Code field You can also enable the busy forward for all accounts After the busy forward was enabled for a specific account do as below 1 Press or to highlight the Busy field 2 Press the All Lines soft key The L...

Страница 88: ... is 12 seconds 4 Optional Enter the no answer forward on code or off code respectively in the On Code or Off Code field You can also enable the no answer forward for all accounts After the no answer forward was enabled for a specific account do as below 1 Press or to highlight the No Answer field 2 Press the All Lines soft key The LCD screen prompts Copy to All Lines 3 Press the OK soft key to acc...

Страница 89: ...ge Press Menu Features Call Forward Press or to select the desired account then press the Enter soft key Press or to select the desired forwarding type then press the Enter soft key Press or the Switch soft key to select Disable to disable the call forward Press the Save soft key to accept the change To disable call forward in custom mode for all accounts Do one of the following Press when the pho...

Страница 90: ...pts a call forward message You can transfer a call to another party in one of the three ways Blind Transfer Transfer a call directly to another party without consulting Semi Attended Transfer Transfer a call when the target phone is ringing Attended Transfer Transfer a call with prior consulting To perform a blind transfer 1 Press or the Transfer soft key during a call 2 Enter the number you want ...

Страница 91: ...re the call is connected by pressing the Cancel soft key You can enable or disable the call waiting feature on the phone If the call waiting feature is enabled you can receive another call when there is an active call on the phone If the call waiting feature is disabled another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You ca...

Страница 92: ...led Local Conference and is the default method of conference To set up a local conference call 1 Place a call to the first party 2 Press or the Conf soft key to create a new call The active call is placed on hold 3 Enter the number of the second party and press or the Send soft key 4 When the second party answers the call you can consult with him or her before adding to the conference 5 Press or t...

Страница 93: ...the desired conference type from the pull down list of Conference Type 3 Enter the conference URI e g conference example com in the Conference URI field 4 Click Confirm to accept the change To set up a network conference call 1 Place a call to the first party 2 Press or the Conf soft key to create a new call The active call is placed on hold 3 Enter the number of the second party and press or the ...

Страница 94: ...key to select Call Park from the Key Type field 5 Press or or the Switch soft key to select the desired line from the Account ID field 6 Enter the call park feature code contact your system administrator for it in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call park key via web user interface at the path Phone DSS Keys To ...

Страница 95: ...pick up an incoming call by using the DPickup GPickup soft key You can also configure the call pickup code on a global or per line basis via web user interface Note Direct Call Pickup To enable the direct call pickup via web user interface 1 Click on Phone Features Call Pickup 2 Select Enabled from the pull down list of Direct Call Pickup The call park feature code and call park retrieve feature c...

Страница 96: ...n the Direct Call Pickup Code field 3 Click Confirm to accept the change To configure the direct call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the direct call pickup code in the Direct Call Pickup Code field 5 Click Confirm to accept the change To pick up a call directly 1 P...

Страница 97: ...so configure a DSS key as a direct pickup key via phone user interface or web user interface You can pick up the call by pressing the direct pickup key directly Group Call Pickup To enable the group call pickup via web user interface 1 Click on Phone Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm to accept the change To configure the group call p...

Страница 98: ...figure the group call pickup code on per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset ...

Страница 99: ... services but you don t want to be harassed Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or or the Switch soft key to select Enable from the Anonymous Call field 4 Optional Enter the anonymous call on code in the Call On Code field The anonymous call feature...

Страница 100: ...ous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To configure anonymous call rejection via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or the...

Страница 101: ...User Guide SIP T28P IP Phone 90 You can also configure anonymous call rejection via web user interface at the path Account Basic ...

Страница 102: ...y memory key LED illuminates solid red on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial out the monitored phone number when it is idle You can receive a visual alert and an audio alert when the monitored phone is ringing You can also pick up a call directly by pressing the BLF k...

Страница 103: ...can also enable visual alert for BLF pickup feature to allow the LCD screen of the monitoring phone to display the caller ID To enable the visual and audio alert feature via web user interface 1 Click on Phone Features Call Pickup 2 Select Enabled from the pull down list of Visual Alert for BLF Pickup 3 Select Enabled from the pull down list of Audio Alert for BLF Pickup 4 Click Confirm to accept ...

Страница 104: ...e pull down list of Transfer Mode via DSSkey Depending on your selection If you select Blind Transfer press the BLF key to complete the blind transfer to the monitored phone number If you select Attended Transfer press the BLF key to dial out the monitored phone number and then you can complete the attended or semi attended transfer If you select New Call press the BLF key to place a new call to t...

Страница 105: ...sers For more BLF List key LED indications refer to LED Instructions on page 5 You can use the BLF List keys in the following ways When the monitored user is idle press the BLF List key to dial out the phone number When the monitored user receives an incoming call press the BLF List key to pick up the call directly When there is a conversation on the monitored user press the BLF List key to barge ...

Страница 106: ...simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and secretary scenario For example the secretary can share the boss extension number on her phone When there is an incoming call to the extension number of the boss both the phones of the boss and the secretary will ring simultaneously Either the boss or the secretary c...

Страница 107: ...he shared line To place a call on private hold you can configure a private hold soft key The private hold soft key can appear on the LCD screen when there is an active call on the phone To configure a private hold soft key via web user interface 1 Click on Phone Softkey Layout 2 Select Enabled from the pull down list of Custom SoftKey 3 Select On Talk from the pull down list of Call States The web...

Страница 108: ... a shared line call When there is an active call on the shared line the user can barge in the active call by pressing the line key either a short or long press on any other phone shares the line Do one of the following Press the line key to barge in the active call Long press the line key The Cancel New Call and Barge In soft keys appear on the LCD screen Press the Barge In soft key to barge in th...

Страница 109: ...y Keys or Line Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select URL Record from the Type field 4 Enter the URL e g http 10 1 2 224 phonerecording cgi in the URL Record filed 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure the Record or URL Record keys via web user interface at the path Phone DSS Keys The Record URL R...

Страница 110: ...gs Note Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee A primary motivation for Hot Desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often va...

Страница 111: ...ge or the Back soft key to cancel You can also configure a hot desking key via web user interface at the path Phone DSS Keys To use hot desking 1 Press the hot desking key when the phone is idle The phone prompts the following warning 2 Press the OK soft key all currently configured accounts will be erased immediately and their configuration data will be removed from the phone The login wizard wil...

Страница 112: ...e desired line from the Account ID field 5 Enter the remote extension number in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure an intercom key via web user interface at the path Phone DSS Keys To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified...

Страница 113: ...lows you to enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone To configure intercom features via phone user interface 1 Press Menu Features Intercom 2 Make the desired changes 3 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure these specific parameters via web user in...

Страница 114: ... automatically answers the intercom call and places the active call on hold If Intercom Barge is disabled the phone handles an incoming intercom call like a waiting call Intercom Barge is disabled by default You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which all...

Страница 115: ... General Information 2 Select the desired codec from the pull down list of Multicast Codec 3 Click Confirm to accept the change Note To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on the preconfigured multicast address IP Port For both sending and rece...

Страница 116: ...riority of the active call 1 is the highest priority 10 is the lowest priority Disabled The voice call in progress shall take precedence over all incoming paging calls Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore the incomi...

Страница 117: ... Click Confirm to accept the change When you have placed a call on hold the held party can then hear the music Note ACD feature is often used in offices for customer service such as call center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity The ACD ...

Страница 118: ...ey to cancel You can also configure an ACD key via web user interface at the path Phone DSS Keys To use the ACD feature 1 Press the ACD key when the phone is idle The phone LCD screen prompts you the following information User ID the phone number used to log in the queue Password the password used to log in the queue 2 Press the Log In soft key to log in Note Contact your system administrator for ...

Страница 119: ...tem press the Log Out soft key Note You can send and receive text messages using the SIP T28P IP phone New text messages can be indicated both acoustically and visually When receiving a new text message the phone will play a warning tone the phone LCD screen will prompt receiving new text messages with the number of waiting messages example 3 New Text Message s and a flashing icon You can store te...

Страница 120: ...the desired account from the From field 5 Enter the number you want to send the message to in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel You can also send a text message via web user interface at the path Phone SMS To reply a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the n...

Страница 121: ...en press the Delete soft key 3 Select Delete This to delete the desired message The LCD screen prompts Delete Message 4 Press the Yes soft key to delete this message or the No soft key to cancel Note You can also delete all text messages by pressing the Delete soft key and then select Delete All You can refer to the above steps You can also delete a specific message after retrieving by pressing th...

Страница 122: ...ompt from the system server to leave the voice mail and then hang up after completing the voice mail To configure voice mail access codes via phone user interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123 soft key to select the proper input mode and then enter the voice mail access code e g 97 4 Press ...

Страница 123: ...cemail you will receive a message waiting indicator MWI will be indicated in three ways a warning tone the MESSAGE key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you retrieve all voice mails or delete them For some particular servers the MWI service is unsolicited So the SIP T28P IP phone just need to handle ...

Страница 124: ...rvice MWI Subscription Period Period of MWI subscription The IP phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select Enabled from the pull down list of Subscribe for MWI 3 Enter the period time in the MWI Subscription Period seconds field 4 Click Confirm to accept the change ...

Страница 125: ...User Guide SIP T28P IP Phone 114 ...

Страница 126: ...n Why does the LCD screen have bad contrast You need to adjust the contrast of LCD screen To adjust the contrast refer to Contrast on page 19 Why does the phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for...

Страница 127: ... Blacklist on page 34 Why is my handset not working Check to ensure that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 13 Why is my headset not working Check to ensure that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 13 Check to ensure that the headset mode is ac...

Страница 128: ...ter resetting We recommend asking your system administrator for advice before resetting your phone To reset your phone via phone user interface 1 Press Menu Settings Advanced Settings password admin 2 Press or to scroll to Reset to factory and then press the Enter soft key The LCD screen prompts the following message 3 Press the OK soft key Note How to upgrade firmware To upgrade firmware via web ...

Страница 129: ... the pull down list of Log Level 3 Click Confirm to accept the change The web user interface prompts It will take effect after reboot reboot now 4 Click OK to reboot the phone After rebooting the phone you can export a 6 level system log through the following steps 5 Select Local from the pull down list of Export System Log 6 Click Export to open file download window and then save the file to your...

Страница 130: ...f phone calls The parties participating in the call should enable SRTP You can enable SRTP on per account basis To enable SRTP via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Mark the On radio box in the Voice Encryption SRTP field 5 Click Confirm to accept the change Note The file format of configuration file must be ...

Страница 131: ...User Guide SIP T28P IP Phone 120 ...

Страница 132: ...structions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean Dur...

Страница 133: ...ll liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pa...

Страница 134: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Por...

Страница 135: ...oscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore S...

Страница 136: ... Contact Management 29 Copyright i Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 32 Dial now 55 Dial Plan 53 Do Not Disturb DND 69 Documentation 9 DSS Keys 42 Dual Headset 42 E Editing Contacts 31 Emergency Number 56 Ending Calls 62 G Getting Started 11 General Settings 19 H Hardware Component Instructions 1 Headset Activation Deactivation 41 Headset Prior 41 Headset U...

Страница 137: ...ercom Calls 101 Overview 1 R Receiving RTP Stream 105 Redialing Numbers 63 Registration 17 Regulatory Notices 121 Remote Phonebook 34 Replace Rule 54 Ring Tones 28 S Safety Instructions 121 Searching for Contacts 32 Semi attended Transfer 79 Sending RTP Stream 103 Service Agreements 121 Shared Lines 95 Short Message Service SMS 108 System Customizations 41 T Time and Date 21 Time Zones 123 Trouble...

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