a.
Select the
Machine Status
button at the press UI.
b.
From the Machine Status screen, select the
Device Information
tab to view the serial
number listed.
If the serial number is not displayed, open the press Paper Tray 1 drawer and locate the serial
number plate on the left side of the frame (SER #).
3. If output quality is a problem, take a sample as a reference to assist you in describing the
problem over the telephone when answering the questions from the customer support operator
about the defects.
4. If possible, use a phone near the press when calling for assistance. Follow the instructions
provided by the operator.
5. For system support, user help, and service support, call the appropriate number. For the specific
number in your area, go to
and select the
Support
link.
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To extend the life of your fuser, discuss the usage of multiple fusers with your Service Representative.
Multiple fusers provide maximum print output for longer periods of time and ensure image defects on
output are avoided. Depending on the types of jobs run and their frequency, you may want more
than one fuser available, such as the following for example:
• One fuser roll for narrower paper
• One fuser for wider paper
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1. To reduce 11 in./279.4 mm lines and wear marks, you may require the use of two fusers - one
when running 8. 5x 11 in./A4 stock and the other when running 12 x 18 in./304.8 x 457.2 mm or
larger stock. This is especially true for the graphic arts people.
2. Image quality defects such as marks or spots will occur every 110 mm/4.3 in. on the prints if the
fuser roll is damaged. Defects which occur every 98 mm/3.89 in. indicate a damaged fuser belt.
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The press is delivered and installed with a standard type fuser that accommodates all paper width
sizes. However, the press allows for the installation of other fuser assemblies and paper width types
for printing specific paper width ranges. When installing a new fuser, the customer can indicate that
the fuser be used for certain paper widths only. Identifying the fuser width type is performed by
connecting the appropriate fuser jumpers provided in the nationalization kit as well as attaching a
colored fuser width clip.
Before using the new fuser, the system administrator must update the NVM width setting values to
match the specific width used for this fuser.
The following table defines the media sizes and width ranges that can be set for the fuser.
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