Xerox Phaser 3428, Руководство пользователя

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9 .11
<Troubleshooting>
Pages print,
but are
blank.
The toner
cartridge is
defective or out of
toner.
Redistribute the toner
cartridge. See page 8.3.
If necessary, replace the toner
cartridge. See page 8.3.
The file may have
blank pages. Check the file to ensure that it
does not contain blank pages.
Some parts, such
as the controller
or the board, may
be defective.
Contact a service
representative.
When you
are using
Windows 98,
the
illustrations
print
incorrectly
from Adobe
Illustrator.
The setting in the
software
application is
wrong.
Select Download as Bit Image
in the Advanced Options
window of the graphic
properties. Print the document
again.
Condition Possible cause Suggested solutions
Solving print quality problems
Dirt inside of the printer or improper paper loading may reduce print
quality. See the table below to troubleshoot problems.
Condition Suggested solutions
Light or faded
print
If a vertical white streak or faded area appears on
the page:
• The toner supply is low. You may be able to
temporarily extend the toner cartridge life. See
page 8.3. If this does not improve print quality,
install a new toner cartridge.
• The paper may not meet paper specifications
(for example, the paper is too moist or too
rough). See page 5.3.
• If the entire page is light, the print resolution
setting is too light or toner save mode is on.
Adjust the print resolution and toner save mode
in the printer properties. See the
Software
Section .
• A combination of faded or smeared defects
may indicate that the printer needs cleaning.
See page 8.1.
• The surface of LSU may be dirty. Clean the
LSU. See page 8.1.
Toner spots
• The paper may not meet specifications (for
example, the paper is too moist or too rough).
See page 5.3.
• The transfer roller or paper path may be dirty.
See page 8.1.
Dropouts
If generally rounded, faded areas occur randomly
on the page:
• A single sheet of paper may be defective. Try
reprinting the job.
• The moisture content of the paper is uneven or
the paper has moist spots on its surface. Try a
different brand of paper. See page 5.3.
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• The toner cartridge may be defective. See
“Vertical repetitive defects” on the next page.
• If these steps do not correct the problems,
contact a service representative.
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