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Troubleshooting

5-6

Operator Guide

Isolating and resolving printer-driven print quality problems

Problem: The output from the printer contains defects such as
deletions, line problems, and missing images.

•

Determine if the job has ever been printed correctly on this
system.

•

If possible, print the job on a draft printer. If the job prints
correctly, contact the customer support center.

•

Determine if other jobs are exhibiting the same problem. This
could indicate a printer problem. Contact the customer
support center.

•

Recreate the job with a different print driver and resubmit it to
the printer.

Resolving font problems

Use the following procedures to isolate and resolve common font
problems.

•

Problem: The job prints with the wrong font.

Determine if the font is being downloaded with the job. If a
downloaded font is not found, font substitution occurs and an
error page is printed.

If the font is not being downloaded with the job, determine if
the font is loaded on the server by viewing the PostScript/
PCL Fonts tab on the Administration window.

•

Problem: Characters appear jagged.

Determine if there is a scalable option available for that font
and whether the user selected that option.

•

Problem: Some incorrect characters print.

Determine if the document was created with one driver and
printed with another driver.

•

Problem: Text runs off the page, or sentences run into each
other.

Determine if the document was created with one driver and
printed with another driver.

•

Problem: Small fonts are printing ragged.

Change the default font renderer in the Printer Manager from
Adobe Type Manager to Font Solution.

Содержание Nuvera 100

Страница 1: ...Xerox DocuPrint 100 115 135 155 180 EPS Operator Guide 701P21081 Version 3 7 July 2003...

Страница 2: ...such as icons screen displays looks etc Printed in the United States of America Publication number 701P21081 Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporat...

Страница 3: ...information xv Introduction xvii About this guide xvii Contents xvii Conventions xviii Documentation xix DocuPrint 100 115 135 155 180 EPS documentation xix Printing the customer documentation xx 1 O...

Страница 4: ...r sizing and print speed 1 43 Long and short edge feeding 1 43 Paper width and throughput speed LCDS printing only 1 44 Paper size and pitch mode minimum and maximum 1 46 Feed direction for standard p...

Страница 5: ...umables 4 4 Adding fuser agent 4 4 Replacing the dry ink waste container 4 10 Replacing the dry ink cartridge 4 13 Using the custom transfer assist blade 4 16 Cleaning the system and its components 4...

Страница 6: ...roubleshooting problems with saving jobs 5 15 Crash recovery 5 16 Streaming mode 5 16 UI recovery messages 5 17 Recovery message examples 5 17 Spooling mode 5 18 Points to note 5 18 Clearing online pr...

Страница 7: ...ive 5 53 Performing basic recovery 5 53 Troubleshooting initial program load IPL failure 5 53 Solving other cartridge tape drive problems 5 55 Calling for service 5 57 A UNIX security A 1 B Supplies B...

Страница 8: ...Table of contents viii Operator Guide...

Страница 9: ...ion and Welfare for Class 1 laser products Class 1 laser products do not emit hazardous radiation The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed d...

Страница 10: ...n of the equipment grounding conductor may result in risk of electrical shock Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified elect...

Страница 11: ...cal Xerox representative or operating company Operation safety Europe This Xerox product and supplies are manufactured tested and certified to strict safety regulations electromagnetic regulations and...

Страница 12: ...lectrician To disconnect all electrical power to the product the disconnect device is the power cord Remove the plug from the electrical outlet Ventilation Slots and opening in the enclosure of the pr...

Страница 13: ...ed to low voltage equipment January 1 1996 Council Directive 89 336 EEC approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Council Directive 99 5 EC o...

Страница 14: ...a specification for terminal equipment for use on analog switched telephone networks in the European Economic area The product may be configured to be compatible with other country networks Please con...

Страница 15: ...her information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1 800 82...

Страница 16: ...Safety xvi Operator Guide...

Страница 17: ...e job flow Chapter 2 Managing the printer provides information specific to the printer including management of paper stock and programming of the various trays Chapter 3 Managing the system provides m...

Страница 18: ...Fonts pattern Fixed pitch font Within procedures text and numbers that you enter are shown in a bold fixed pitch computer font for example enter privilege operator Messages that appear on the control...

Страница 19: ...omer Documentation CD Xerox DocuPrint 100 115 135 155 180 EPS Operator Guide Xerox DocuPrint EPS Using LCDS Print Description Language Xerox DocuPrint 100 115 135 155 180 EPS Installation Planning Gui...

Страница 20: ...er documentation 1 Create a queue specifying ASCII for input and Duplex for output Refer to your controller online Help for the procedure for creating a queue 2 Insert the DOC CD into the CD drive 3 O...

Страница 21: ...cript PCL and other data streams The system can switch between printing different types of data streams without a need for rebooting or reconfiguring software The printer supports Duplex printing Medi...

Страница 22: ...connection Through a network interface using Novell TCP IP or AppleTalk protocols Your system may have one or both of these configurations Table 1 1 Data stream resolution Data stream Input resolutio...

Страница 23: ...pported for the Xerox DocuPrint 100 115 135 155 180 EPS 1 Sun UNIX client workstation 2 Apple Macintosh client workstation 3 Network connection 4 Controller 5 PC client workstation 6 Mainframe host co...

Страница 24: ...system also prints PostScript and PCL data submitted over a network Ethernet or AppleTalk from a variety of clients PCs Windows and Windows NT Sun workstations UNIX UNIX command line clients lpr incl...

Страница 25: ...dth a 7 by 10 inch paper option kit must be installed Table 1 2 Stock sizes Name of stock Size in inches Size in millimeters Special requirements US Letter 8 5 by 11 inches 216 by 279 mm US Legal 8 5...

Страница 26: ...ions are printed on all paper trays Transparencies Must be the type designed for high speed printers and must meet the specifications described in the section above Loading instructions are printed on...

Страница 27: ...cts such as bent edges or uneven surfaces Grain runs parallel with the long side of paper Graphical user interface overview The graphical user interface GUI on the controller enables you to interact w...

Страница 28: ...oftware tasks and most of the system administration activities for the printer It contains a menu bar with keywords to access three menus and five software module buttons that access windows for major...

Страница 29: ...NPS IPS and EPS modes When the system is in NPS IPS mode the last option on the menu is Boot EPS Tools Allows access to tools such as the Terminal and Terminal Console windows Programs Allows access...

Страница 30: ...indow This window shows UNIX and operating system messages Typically this window should not be used If you need to enter text use a Terminal window If the Console window is closed you can open it by s...

Страница 31: ...11 Overview DocuSP Console window This window displays from the DocuSP software and displays messages relating to LCDS only This window is read only and only one window can display at a time Figure 1...

Страница 32: ...r to the Job Flow diagram above for the following work flow process 1 Job The job and the job ticket if applicable are received from the network by one of the protocol gateways 2 Input queue The Job P...

Страница 33: ...can be used to list the system software processes A varying process identification number is listed along with each process NOTE The printing process and job flow is different for PostScript PCL TIFF...

Страница 34: ...e of paper on which it is printed or specifying printing order from last page to first N to 1 Printer overview The printer receives data from the controller and prints the document according to the pr...

Страница 35: ...nt at maximum speed To print these sizes the printer requires the optional small paper kit Monthly print volume The monthly print volume for the Xerox DocuPrint Enterprise Printing Systems is up to 6...

Страница 36: ...rays this makes a total of six input trays possible Jam recovery The printer engine monitors the print job so that if a paper jam occurs the job resumes on the correct page at the correct tab using th...

Страница 37: ...loading and unloading and diagnostics and service used by the service representative Touch sensitive areas Allow you to select options by touching the printer control console screen A tone sounds when...

Страница 38: ...7 Printer control console 1 Language icon 2 Printer icon 3 Fault List icon 4 Tools icon 5 Guarded Tools icon 6 Clear button 7 Continue button 8 Stop button 9 Sample button 10 Brightness control thumb...

Страница 39: ...utton Green Resumes printing Sample button Prints a sample page an extra copy of one page from the job that is printing currently and sends it to the sample tray Brightness control thumbwheel Adjusts...

Страница 40: ...e This light either blinks or modulates alternately brightens and dims when the printer requires operator attention The light has three states Off No printer problems exist that require attention Stea...

Страница 41: ...addressable input trays are standard with the system and two additional high capacity trays are optional Processor feeder trays Two processor feeder trays trays 1 and 2 are located in the main part o...

Страница 42: ...e feeder tray to be opened If the tray is in use when this button is pressed the feed selection switches to the backup tray if one has been identified Otherwise printing stops If the tray is in use an...

Страница 43: ...of the bin platform NOTE The stacking capacity is approximately 100 to 150 sheets less when stacking into a container 3 Onto a pallet without a container for paper sizes 11 by 17 inches or A3 only Us...

Страница 44: ...on on stacker 4 In Use indicator on stacker bin Ready to Unload indicator on stacker bins When this indicator glows you can remove printed sheets from the stacker bin Please Wait indicator on stacker...

Страница 45: ...acity feeder trays can handle paper sized from 8 by 10 inches 203 by 254 mm to 17 by 14 02 inches 432 by 356 mm Unlike the processor feeder trays the HCF trays have Paper Level switches which detect t...

Страница 46: ...stacker Figure 1 11 Printer with inverter feeder stacker feeder stacker standard base configuration In addition the printer is available with three or four feeder stacker modules Figure 1 12 Printer...

Страница 47: ...or increased efficiency and specialized applications involving finishing NOTE A bypass transport must be installed for the printing system to support a third party finishing device Function of the byp...

Страница 48: ...sport meets the Xerox Document Feeding and Finishing Architecture DFA specifications The system software supports DFA However in order for the bypass transport to function correctly you need to set up...

Страница 49: ...er size with throughput speed of up to 206 PPM Paper paths The paper path is the route that materials paper transparencies labels and so on follow through the printer from the feeder trays to the outp...

Страница 50: ...ht edge c Origin 0 0 portrait orientation 5 Inverter 6 Duplex inverter 7 Sample tray 8 Disk inversion 9 High capacity stacker bin A a Side 2 of sheet stacked in bin b Drilled holes on left edge c Orig...

Страница 51: ...Overview Bypass transport paper path The following figure shows the paper path through the bypass transport viewed from the front of the printer Figure 1 17 Bypass transport paper path 1 Sheet path 2...

Страница 52: ...buttons provides access to online help that contains information when requested Accessing DocuSP remotely Remote Workflow Remote Workflow a remote graphical user interface GUI is available for install...

Страница 53: ...ations with high performance architecture for complex processing tasks Figure 1 18 Sun Blade 1000 2000 controller 1 Controller stand 2 Mouse 3 18 36 track cartridge tape drive optional 4 Processor 5 D...

Страница 54: ...e 2500 controller 1 Display monitor 2 External diskette drive 3 Keyboard 4 Mouse 5 External fixed disk drive optional 6 Quarter inch cartridge QIC tape drive 7 Processor 8 DVD ROM drive 9 18 36 track...

Страница 55: ...l processing unit contains the memory internal disk drive a graphics board a DVD ROM drive a diskette drive power receptacle and outlet connectors and ports Memory One or two 1 GB Dual In line Memory...

Страница 56: ...laser storage device used for loading the NPS IPS operating system and other files The DVD ROM drive is located in the processor above the diskette drive Figure 1 20 Drive locations on Sun Blade 1000...

Страница 57: ...its interaction with the various components During a print job printer error messages may display to notify you of any unexpected conditions Optional processor components The controller may be configu...

Страница 58: ...any environment that supports the IBM 3211 and 4245 host systems Offline interface The Xerox DocuPrint 100 115 135 155 180 EPS supports three types of peripheral devices from which you can import reso...

Страница 59: ...6 inches 152 mm of unobstructed space at the front and rear of the processor so the fan and vents are not blocked Figure 1 22 Sun Blade 1000 2000 fan and vent locations to keep clear 1 Vents in front...

Страница 60: ...ront sides or rear of the processor Do not Do not place the monitor and processor on a desk or table top Do not place the monitor on top of the processor Do not allow any piece of equipment to blow wa...

Страница 61: ...on of data from a cartridge or open reel tape to the DocuPrint EPS controller via the Socket gateway 26 track cartridge tape drive QIC for resource loading only The 4 GB external SCSI quarter inch car...

Страница 62: ...ves Some Xerox customers may already have a peripheral cabinet that houses a 9 track magnetic and an 18 36 track cartridge tape drive The DP EPS supports existing peripheral cabinets but they are not...

Страница 63: ...the job and print an error sheet Print the data on an oversized sheet If you encounter any problems related to paper sizing contact your lead operator or Xerox service representative Long and short ed...

Страница 64: ...ne complete photoreceptor revolution The pitch mode in which a specific job prints is based on the paper size used for that job The following table lists the pitch mode boundary values paper widths an...

Страница 65: ...ers for the job Table 1 7 Throughput data for DP135 Pitch Paper width Speed 8 7 to 7 4 in 178 to 188 mm 154 ppm 7 7 4 to 9 01 in 188 to 229 mm 135 ppm 6 9 01 to 10 19 in 229 to 259 mm 116 ppm 5 10 19...

Страница 66: ...an improve overall throughput by avoiding time consuming cycle downs NOTE Pitch mode changes are supported only for LCDS printing Paper size and pitch mode minimum and maximum The illustrations in thi...

Страница 67: ...idths of 15 31 to 17 inches 389 to 432 mm are supported only in 3 pitch mode and must feed short edge first These paper sizes slow down the throughput speed Therefore a short edge feed job takes longe...

Страница 68: ...tion of sheets out of paper tray Feed direction for standard paper sizes Currently 14 33 inches 364 mm is the maximum paper length for which the system supports long edge feeding 5 to 8 pitch mode Any...

Страница 69: ...Overview European papers Figure 1 29 A4 210 by 297 mm paper feeding long edge feed Figure 1 30 A3 297 by 420 mm paper feeding short edge feed US papers Figure 1 31 US Letter 8 5 by 11 inch paper feed...

Страница 70: ...B4 paper European ISO B4 9 84 by 13 89 inches 250 by 353 mm and Japanese JIS B4 14 33 by 10 12 inches 364 by 257 mm European B4 feeds long edge first while JIS B4 may feed either long edge or short ed...

Страница 71: ...DocuSP Print Services window You can also select them from the Options pull down menu on the Printer Manager window Interrupting printing Click the red Pause Printing icon Resuming printing Click the...

Страница 72: ...transport roll levers for heavy paper When you use paper that is heavier than 24 pounds 90 gsm you must adjust the registration transport roll levers which are located behind areas 2 and 4 1 Open the...

Страница 73: ...Positioning may be affected by machine tolerance the paper supplier or job type for example duplex Loading paper Your printer may have up to six feeder trays two processor trays trays 1 and 2 and two...

Страница 74: ...ure 2 3 Tray Unlock button on feeder At the printer control console Touch the Tray Unlock icon on the printer mimic screen At the controller On the Printer Manager window Paper Trays tab right click t...

Страница 75: ...instructions Do the following Remove any damaged sheets Trays 1 and 2 Load paper with the wrapper seam side up Trays 3 4 5 and 6 Load paper with the curl side up If you do not see any curl load the pa...

Страница 76: ...Ensure that the paper is loaded into the right front corner of the tray CAUTION Do not load above the MAX line on the paper guide Figure 2 6 Maximum fill line After loading paper in tray 1 or 2 adjust...

Страница 77: ...Operator Guide 2 7 Managing the printer In tray 3 4 5 or 6 adjust the rear and side paper guides to touch the stack Figure 2 7 Rear and side guides in trays 3 4 5 and 6...

Страница 78: ...rt edge against the side paper guide and the long edge against the rear guide Figure 2 8 Large paper loaded for short edge feeding for example 11 by 17 inches 279 by 432 mm 4 In trays 1 and 2 slide th...

Страница 79: ...as stopped due to low paper press the Continue button on the printer console Unloading a stacker bin Follow this procedure to unload printed output from a stacker bin 1 Select a bin for unloading by p...

Страница 80: ...sed until it is emptied completely 2 When the bin elevator stops in the down position the Ready to Unload indicator lights CAUTION Always use both hands to lift a container or pallet out of the bin 3...

Страница 81: ...ust be the same size as the previous container if the bin is in an auto switching combination or if the print job is not complete and stacking continues into the bin A different size container may be...

Страница 82: ...owing figure shows the green tab location 6 Firmly push the platform back to its original position and close the bin doors The bin elevator rises and the bin is again ready for use NOTE The platform d...

Страница 83: ...f the following methods to shut down the controller The Quit option on the pull down menu of any window The Exit option on the Workspace pop up menu Powering on the controller Wait at least one minute...

Страница 84: ...e queue 1 Right click the queue name 2 From the Properties menu select Do Not Accept Jobs or Do Not Release Jobs as appropriate To hold all queues 1 Right click in the queue list section and select Se...

Страница 85: ...ect Tools c From the Tools menu select Terminal 5 In the Terminal window log on as root user 6 Enter sync sync reboot 7 When the DocuSP Print Service window reopens log on as Trusted User or Administr...

Страница 86: ...r in this chapter 3 On the DocuSP Print Services window select Immediate Shutdown from the System menu 4 Click Yes on the confirmation window 5 When the DocuSp Print Services window closes and an ok p...

Страница 87: ...not shut down DVD players and SCSI tape drives unless you are powering off the entire system 1 Log on as Administrator or Trusted User 2 Hold any active queues Refer to Holding queues earlier in this...

Страница 88: ...t is damaged Powering off the controller CAUTION This procedure may corrupt the DocuSP software or result in data loss Use it only in emergency 1 On the DocuSP Print Services window select Immediate S...

Страница 89: ...ff the controller 2 Shut off power to the printer by one of the following methods Open the right front door of the printer and press the power button U S only Grasp the printer plug firmly and pull it...

Страница 90: ...cuit breaker locations Operating the 18 36 track tape drive The external 18 36 track tape drive uses 1 2 inch cartridge tapes You can use it to load resources and to submit offline print jobs Powering...

Страница 91: ...Managing the system Operator Guide 3 9 1 Power switch 2 Message display Powering off the tape drive 1 Press the Ready button 2 Unload any tape cartridge...

Страница 92: ...ading a tape check the cartridge for damage CAUTION A damaged cartridge can prevent the tape from threading correctly and can damage the tape drive Do not load a cartridge if The case is cracked or br...

Страница 93: ...with the smooth side on top and the leader block toward the drive CAUTION Never force a cartridge into the tape drive 2 Slide the cartridge into the entry slot of the tape drive until it stops After...

Страница 94: ...lines for handling cartridges Never pry open the feed slot door of the tape drive Never force a tape cartridge into or out of the tape drive Never leave a cartridge in the tape drive while powering of...

Страница 95: ...amaging to tapes Never place cartridges near electric motors or any other magnetic sources that may erase data To clean a cartridge wipe off dust dirt and moisture with a lint free cloth If you must u...

Страница 96: ...e side opposite the thumbwheel Write on labels with markers that do not smear Use only labels that leave no residue when removed Setting file protection To make a tape read only turn the thumbwheel on...

Страница 97: ...the controller as a single document 1 From the Help pull down menu located in the upper left corner fn the DocuSP window select Print Help Documentation 2 On the Print Help Documentation window selec...

Страница 98: ...Managing the system 3 16 Operator Guide...

Страница 99: ...d ensures optimum productivity Storing paper It is important to store paper correctly Temperature and humidity affect the way your printer processes paper Store paper in the cartons it came in To redu...

Страница 100: ...Maintaining the system 4 2 Operator Guide Figure 4 1 Storing paper correctly Figure 4 2 Recommended temperature and humidity for paper storage...

Страница 101: ...artons of paper NOTE The numbers in the top two rows indicate the temperature difference between the storage area and the operating environment not actual room temperatures Example If you want to move...

Страница 102: ...sistent For example if you open paper with the wrapper seam up always load it in the tray that way Using consumables The following tasks are part of maintaining your system Adding fuser agent Replacin...

Страница 103: ...Operator Guide 4 5 Maintaining the system 1 Open the right and left doors of the printer and locate the fuser area 2 Place a dropcloth on the floor under the fuser area...

Страница 104: ...Maintaining the system 4 6 Operator Guide 3 Grasp the green handle on the fuser drawer and pull it out until it stops...

Страница 105: ...cap by turning it counterclockwise 7 Remove the cap from a new bottle of fuser agent WARNING If any fuser agent spills on the floor remove it immediately Fuser agent spills make the floor slippery CA...

Страница 106: ...ystem 4 8 Operator Guide 8 Carefully pour the fuser agent into the reservoir until the level reaches the MAX line 9 Replace the reservoir cap by turning it clockwise 10 Push the fuser agent reservoir...

Страница 107: ...Close the printer doors NOTE The fuser agent message disappears after the system prints between 32 and 40 sheets Because the sheets must be processed continuously you may want to run 45 test pages in...

Страница 108: ...ainer To replace the dry ink waste container 1 Open the right and left doors of the printer and locate the dry ink waste container 2 Place a dropcloth on the floor under the dry ink waste container ar...

Страница 109: ...11 Maintaining the system 3 Pull the full waste container out of the printer 4 Remove the cap from the top of the full waste container 5 Place the removed cap over the opening on the end of the full...

Страница 110: ...ets on your hands wash them with soap and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remo...

Страница 111: ...nly when directed to do so by a message on the printer control console 1 Open the right and left doors of the printer and locate the dry ink area at the left side of the printer There are step by step...

Страница 112: ...he right the unlatched position to release the cartridge and lid 5 Remove the empty cartridge and discard it 6 Turn a new full cartridge of dry ink upside down and shake it well to loosen the contents...

Страница 113: ...cloth 11 Close the printer doors NOTE If any dry ink gets on your hands wash them with soap and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper...

Страница 114: ...12 1 inches 300 to 307 mm 13 to 13 5 inches 330 to 343 mm In non U S markets 11 1 inches to 11 4 inches 282 to 290 mm 11 8 inches to 12 1 inches 300 to 307 mm NOTE With these paper sizes transfer effi...

Страница 115: ...he diskette drive Cleaning the sensors and the reflecting surfaces Cleaning the display Cleaning the exterior surfaces of the system Table 4 2 Tray length settings for custom transfer assist blades U...

Страница 116: ...cartridge loaded in the tape drive 2 Insert the cleaning cartridge The cleaning cycle takes approximately 15 seconds 3 Remove the cleaning cartridge when it is unloaded 4 Mark the usage on the tape la...

Страница 117: ...n the DVD drive Cleaning the diskette drive The floppy disk drive must be cleaned at recommended intervals to prevent read and write errors To clean the diskette drive 1 If there is a diskette in the...

Страница 118: ...r Guide Cleaning the Q850 sensor Follow this procedure when directed by Xerox Customer Support Center personnel 1 Open the right and left doors of the printer and locate area 4 2 Raise the area 4 gree...

Страница 119: ...Guide 4 21 Maintaining the system 3 Locate the Q850 sensor 4 Place a dry cleaning pad on the sensor and move it from left to right to clean the sensor 5 Lower the area 4 green handle 6 Close the print...

Страница 120: ...the Q1011 sensor and mirror Follow this procedure when directed by Xerox Customer Support Center personnel 1 Open the right and left doors of the printer and locate the Q1011 sensor 2 Apply a small a...

Страница 121: ...eaning additional sensors There are additional sensors that you should clean when directed by Xerox Customer Support Center personnel NOTE If the sensor is very dirty you may use a small amount of alc...

Страница 122: ...r Guide Cleaning the Q1106 and Q1166 sensors To access sensors Q1106 and Q1166 open the top cover of the high capacity stacker To clean the sensors 1 Brush or wipe the sensor windows lightly 2 Remove...

Страница 123: ...ntaining the system Cleaning the Q1107 sensor To access sensor Q1107 open the top cover of the high capacity stacker To clean the sensor 1 Brush or wipe the sensor window lightly 2 Remove any paper du...

Страница 124: ...ing the purge tray To clean the sensor 1 Brush or wipe the sensor window lightly 2 Remove any paper dust present in the area Cleaning the display The display should be cleaned as required Clean the di...

Страница 125: ...erior surfaces with a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not saturate the cloth just dampen it CAUTION Liquids must not be allowed to...

Страница 126: ...Maintaining the system 4 28 Operator Guide...

Страница 127: ...lient workstation Graphical User Interface GUI problems Graphical User Interface GUI icons or windows do not appear correctly do not operate correctly or disappear suddenly Print quality The output fr...

Страница 128: ...ubmitted from a client with Save designated but the job is not saved Troubleshooting client problems Client problems are handled differently depending on the client platform used After determining the...

Страница 129: ...be logged on as the root user to delete this file Solving DigiPath problems Problem A job that is submitted from a DigiPath client does not print If the following message displays perform the procedur...

Страница 130: ...Determine if the opt XRXnps XRXservui data locale locale resources directory exists Determine if there are files in the directory Determine if the users have read permission for the files 2 Determine...

Страница 131: ...o isolate and resolve a print quality problem on a PostScript job perform the following Determine if an error page has been printed NOTE If error pages are not enabled you can enable error pages and r...

Страница 132: ...he job prints with the wrong font Determine if the font is being downloaded with the job If a downloaded font is not found font substitution occurs and an error page is printed If the font is not bein...

Страница 133: ...ync then enter boot NOTE Always assign a password to the xrxusr before selecting the Lock Screen NOTE If the above procedure does not work power off the controller Wait one minute then power on the co...

Страница 134: ...the var spool partition is full a Determine the size of the var spool XRXnps inQ directory b If the job is larger than half of the size of the var spool XRXnps inQ directory delete the job and restart...

Страница 135: ...mitted and is not printing 1 Shut down then restart the DocuSP software NOTE After the restart the job either processes or faults 2 If the banner or error pages are enabled determine if the admfac pro...

Страница 136: ...erify that your PDL file was created without reverse order instructions Verify that the application was not set up to print in reverse order Troubleshooting PDL problems The problem isolation for PDL...

Страница 137: ...pt files What printer driver was used to create the file What client application was used to create the file Do all applications create this type of file Was the file recreated and resubmitted with a...

Страница 138: ...did it originate from a scanner Can the TIFF image be viewed using any software package for example Corel PhotoShop ImageWiz Word XDOD or DigiPath Has the file been recreated and resubmitted Does the...

Страница 139: ...correctly from PostScript What application and or PDF software created the PDF file With the printer s error pages turned on does the printer produce a PostScript error page Does the PDF file print on...

Страница 140: ...the system default passwords trust for Trusted User and administ for Administrator 1 In a terminal window enter the following cd opt XRXnps XRXservui data ls la 2 Delete the following files npw sum N...

Страница 141: ...ms with saving jobs A save problem means that a job is submitted from a client with Save designated but the job is not saved Problem The job has a status of Save Completed but nothing is saved 1 Ensur...

Страница 142: ...tream as soon as a minimum amount of data is received and continues to process the data as it is received If the system crashes during the printing of an LCDS report the software tries to recover to a...

Страница 143: ...lly and the total pages is the maximum number of pages in the report even if the job ended early The following four examples illustrate the short and long messages associated with a crash Recovery mes...

Страница 144: ...ob is aborted The job status shows the Job Aborted state No accounting page is generated Spooling mode In Spooling mode a job does not print until all its data is received If the system crashes after...

Страница 145: ...online job stuck at the host purge the print data from the host queue The software problem that caused the crash also causes this data to remain 1 Click the Queue Manager icon 2 Right click on a queu...

Страница 146: ...ne Manager window Clicking End prematurely causes problems such as missing pages or missing lines of data at the end of the job CAUTION If Automatic End is enabled on your system do not click End to f...

Страница 147: ...t errors If there was a JCL error in your job you see an indication of it Data type on the Online Manager window If the Online Manager window indicates a data type that is not LCDS when the streaming...

Страница 148: ...sage reply to it For example r msg id pn Clearing paper jams The paper path is the route that materials paper transparencies labels and so on follow through the printer from the feeder trays to the st...

Страница 149: ...Operator Guide 5 23 Troubleshooting Figure 5 1 Jam display on the printer control console NOTE It is important that you clear the sheets only in the areas indicated on the printer control console...

Страница 150: ...which jams can occur has detailed jam clearance labels that tell you how to clear a jam in that area Figure 5 2 Area jam clearance labels inside the printer Each handle lever or knob that must be move...

Страница 151: ...g the instructions on the printer message labels and the messages on the printer control console NOTE Occasionally you may find that the printer has already cleared the paper from an area and sent it...

Страница 152: ...from a report For that reason you should check job integrity after the report has been printed 1 The printer offsets the first sheet printed following a paper jam Locate that sheet in the stack 2 Chec...

Страница 153: ...7 Troubleshooting Clearing paper jams in printer areas 2 through 20 In the following figures the printer jam clearance areas have arrows pointing to them or circles drawn around them Figure 5 4 Area 2...

Страница 154: ...Troubleshooting 5 28 Operator Guide Figure 5 6 Area 4 Figure 5 7 Area 5...

Страница 155: ...Operator Guide 5 29 Troubleshooting Figure 5 8 Area 6...

Страница 156: ...Troubleshooting 5 30 Operator Guide Figure 5 9 Area 7...

Страница 157: ...ooting Figure 5 10 Area 8 NOTE If a jammed sheet rips as you are removing it from area 8 you may have to use the pinch lever in area 9 to remove the paper Refer to the Note following the area 14 figur...

Страница 158: ...further facilitate removing sheets wedged in this area pull out tray 1 and hold the green lever down 3 Turn the green knob located to the right of the lever to move jammed sheets further along the pa...

Страница 159: ...ng your hand 1 Locate the green pinch lever directly behind area 9 above the green knob and further inside area 9 2 Carefully reaching your hand into the area squeeze the edges of the pinch lever and...

Страница 160: ...Troubleshooting 5 34 Operator Guide Figure 5 12 Area 10 Figure 5 13 Area 11 all feeder stackers...

Страница 161: ...Operator Guide 5 35 Troubleshooting Figure 5 14 Area 12 all feeder stackers...

Страница 162: ...shooting 5 36 Operator Guide Figure 5 15 Area 13 Figure 5 16 Area 14 NOTE You may sometimes find paper lying on top of area 14 even though there is no message indicating a jam in this area Discard the...

Страница 163: ...Operator Guide 5 37 Troubleshooting Figure 5 17 Area 15...

Страница 164: ...Troubleshooting 5 38 Operator Guide Figure 5 18 Area 16...

Страница 165: ...Operator Guide 5 39 Troubleshooting Figure 5 19 Area 17 NOTE If your printer has frequent jams in this area you may need to clean the Q1106 sensor...

Страница 166: ...ou to discard the last sheet delivered to the stack following a jam in area 18 Check for this message when clearing an area 18 paper jam If your printer has frequent jams in this area you may need to...

Страница 167: ...per jam in the bypass transport 1 Open the bypass transport module door 2 Press the area 19 green lever in the direction of the arrow printed on it 3 Remove any paper from the exposed area 4 Press the...

Страница 168: ...he green lever down and to the left until the latch catches 8 Close the bypass transport module door Clearing a misfeed feeder tray fault 1 If the Ready to Open indicator is not lit press the Tray Unl...

Страница 169: ...Ensure that The paper supply is neatly stacked The stack is not higher than the MAX line on the length guide The length guide is firmly touching the back edge of the stack For the high capacity feede...

Страница 170: ...ges sent to the sample tray purge tray or unused stacker bin when the misfeed was detected Troubleshooting frequent misfeeds processor feeder trays If the printer misfeeds frequently the problem may b...

Страница 171: ...belt 1 Clear any misfeeds that have occurred but do not relatch the paper feeder assembly The paper feeder assembly must be unlatched to clean the belt if necessary unlatch it by pressing down on the...

Страница 172: ...ee towel with a Xerox recommended film remover and wipe the outside surface of the feed belt thoroughly in the same direction as the ribs on the belt Wiping from side to side might pull the belt off i...

Страница 173: ...cleaning with film remover dries them out and causes them to fail prematurely Film remover may be obtained from your service representative Incorrect paper size message Perform this procedure when pr...

Страница 174: ...rtically to check whether the folds intersect at the center of the page To change the alignment values 1 Click the Queue Management icon 2 Right click on the queue to which the job was sent and select...

Страница 175: ...lling over or sliding around in the bin This problem may be due to excessive paper curl Try the following Reduce the paper curl by adjusting the decurler Refer to the section Troubleshooting paper cur...

Страница 176: ...Troubleshooting 5 50 Operator Guide 2 Hold the printed sheets by the top center of the short edge keeping the image toward you...

Страница 177: ...Operator Guide 5 51 Troubleshooting Figure 5 21 Paper curl chart...

Страница 178: ...decurler lever Adjusting the decurler lever To adjust the decurler lever 1 Open the right door of the printer and locate the decurler lever 2 If the print curl is 2 or more move the green decurler le...

Страница 179: ...lling for service Performing basic recovery Always try to recover the cartridge from the inch cartridge tape drive before you try to correct any problems with the drive Follow these basic recovery ste...

Страница 180: ...Power switch to OFF 2 Wait 10 seconds and power the tape drive on by pressing the Power switch to ON 3 For the 36 track drive press and hold the Select Scroll and Ready buttons for at least five secon...

Страница 181: ...n the Unload button is pressed or Unload is selected on the Tape Client window 1 If there is an error code message on the message display record the error code 2 Press the Unload button 3 Try unloadin...

Страница 182: ...e drive is on 3 Turn the DC power switch OFF 0 and then ON 1 4 If the display is still blank call for service Problem The tape drive does not go into a Ready state 1 Determine if the tape drive is onl...

Страница 183: ...r code message on the message display record the code and report it to the service representative Calling for service Before calling the Customer Service Support Center ensure you have read this infor...

Страница 184: ...equipment model You are also asked for Your printing system serial number which is located on a panel inside the printer behind the small door on the left Figure 5 22 Location of printing system seria...

Страница 185: ...2 xrxusr The account from which the DocuSP software runs The default password for this account is xrx123 3 ftp An account to permit the retrieval of some client software from the DocuSP controller usi...

Страница 186: ...UNIX security A 2 Operator Guide...

Страница 187: ...ed paper and the necessary supplies their order numbers and how to order them from Xerox Available supplies The table lists the supplies that are available from Xerox for your laser printing system Us...

Страница 188: ...s Yellow 3R3054 8 5 x 11 inch Dual Purpose Colors Yellow 3 hole 3R3070 8 5 x 14 inch Dual Purpose Colors Yellow 3R3086 8 5 x 11 inch Dual Purpose Colors Buff 3R3060 8 5 x 11 inch Dual Purpose Colors B...

Страница 189: ...0 High speed labels gummed All labels are on 8 5 x 11 inch sheets 1000 sheets to a box 8 5 x 11 inch 33 labels per sheet 3R3139 8 5 x 11 inch 24 labels per sheet 3R4474 8 5 x 11 inch 8 labels per shee...

Страница 190: ...Developer MICR Packaged 2 bottles per carton Effective life is approximately one carton per 600 000 pages 2 bottles required for replacement 5R573 Fuser agent Packaged 1 bottle per carton Consumption...

Страница 191: ...ive the representative the following information Your Xerox customer number which is supplied by your Xerox representative Your customer number is also included on your Xerox invoice Your equipment mo...

Страница 192: ...Supplies B 6 Operator Guide...

Страница 193: ...ny number of times alignment Positioning of an image on a page for printing alphanumeric Set of characters including the letters A through Z numerals 0 through 9 and all printable special symbols API...

Страница 194: ...audited report certain details about each sheet the planned and actual report control totals and waste management auxiliary menu Menu that contains options not displayed in a window The symbol for an...

Страница 195: ...t bit mapped Display image generated bit by bit for each point or dot A software driven scanner is used to create characters or graphics bitmap An electronic image It is comprised of a matrix of pictu...

Страница 196: ...s the most active part of a larger and slower memory carriage return Control character that causes the printing system to start printing at the left margin of the current line unless set to be interpr...

Страница 197: ...r has a name consisting of one to six alphanumeric characters See also stock stockset CME copy modification entry Entry modifying the output printing characteristics of a report on a copy basis code 1...

Страница 198: ...hannels and devices control units and external storage devices connected to it concatenate To connect or link in a series as when files are grouped together for faster processing See also job concaten...

Страница 199: ...aw data entered for processing as opposed to the results obtained by processing data communications Transmission and reception of encoded information over telecommunication lines data file Collection...

Страница 200: ...lay screen of the PC UI device Any piece of equipment that accepts PDL jobs and provides output resulting from those jobs A laser printer capable of interpreting PDL and outputting text and images is...

Страница 201: ...o be referred to as a picture element pixel or spot download To copy files using communication lines from the host onto LPS system disks dpi Dots per inch drag To press and hold the mouse button down...

Страница 202: ...dentifies the file type For example ps could specify a PostScript file fault A condition which prevents proper processing of a print job and requires the intervention of an operator For example a pape...

Страница 203: ...ce floating accent Nonspacing accent characters that can be combined with characters and printed as a composite font A complete set of alphanumeric characters and symbols that have common characterist...

Страница 204: ...device that is used to connect incompatible networks GCR group code recording mode Refers to the specific density of data such as 6250 bpi as it is recorded on tape which is measured in bits per inch...

Страница 205: ...components such as mechanical magnetic and electronic elements of a system as opposed to programs procedures rules and associated documentation Hardware is operated by software and firmware HCF high...

Страница 206: ...space and keeps the window available for easier access id identifier Character used to identify or name data and possibly to indicate certain properties of that data image Rectangular array of sample...

Страница 207: ...ents can be printed on any sufficiently powerful printer equipped with Interpress print software Interpress font utility IFU program Program used to convert FIS fonts to LPS fonts Interpress master Fi...

Страница 208: ...el 1 In data storage a reference to a file saved on tape or disk a record indicating the file name or date created or other control information 2 In programming a name assigned to a particular instruc...

Страница 209: ...ts in a program usually used as a convenience in examining or editing programs literal Alphanumeric beginning with a letter optionally including an asterisk period colon or slash and not enclosed in s...

Страница 210: ...xt mask An opaque area that covers part of an image MB megabyte Unit of one million bytes media Vehicles or devices by which information is stored or transmitted Classifications include source input a...

Страница 211: ...d of hardware and software which provides for communication of data between connected devices Also a system of interconnected computer workstations and servers network architecture The structure of a...

Страница 212: ...controls the low level operations of computer hardware including input and output to memory disk drives and peripherals See also DOS SunOS ULTRIX UNIX VMS operation Well defined action that when appli...

Страница 213: ...The natural curve of a sheet of paper The normal paper curl is marked on the end of each ream of paper parameter Part of a command other than the keyword See also keyword operator command passthrough...

Страница 214: ...more pixels generally provide higher resolution Spots dots and pixels are used interchangeably platform A combination of hardware and operating system software point Unit of measurement equal to 0 013...

Страница 215: ...are retained until they are delivered to the output tray print job An object that represents a request to print one or more documents together on a logical printer print options A set of options avai...

Страница 216: ...k of the customer comprising possibly many segments joined by Gateways and Routers purge To delete data from a system queue A subdirectory on a print server where jobs are stored until the print serve...

Страница 217: ...ly memory Solid state memory for programs It cannot be rewritten router A device used to connect networks of similar or different architectures to isolate data transmission within each network Sample...

Страница 218: ...network a unit that provides a specific service such as data storage and compute services to network users server interface The software by which you manage jobs in server print queues and control the...

Страница 219: ...ferent companies special processing Commands allowing the user to process special reports such as printing certain records or printing on special paper spooling Process of releasing data from main mem...

Страница 220: ...synchronous Efficient encoding of data suitable for high speed block oriented data transmission by using equal time elements syntax Rules governing the structure of expressions in a programming langua...

Страница 221: ...isk storage but it takes longer to write or recover data from tape than from disk tape density The number of characters that can be stored on magnetic media such as how close together data can be reco...

Страница 222: ...rints topography See network topology trailer In data communications the last portion of a message that signals the end transfer function Procedure that maps user specified gray levels into device gra...

Страница 223: ...system upload To copy files from a remote peripheral device to a host LPS files are not copied to the host because one of the LPS functions is to store files for the host User ID An identification co...

Страница 224: ...within that category The purpose of wildcarding is to generate the options within the given category window An area of a desktop associated with a task containing application elements workstation A c...

Страница 225: ...per second BSC binary synchronous communications CD character dispatcher CDC control data communications CD IG character dispatcher image generator CM control module CME copy modification entry cpi c...

Страница 226: ...description language FDR file directory FFM font file management FIS Font Interchange Standard FMS file management subsystem FPS formatting print service FSL forms source library FST font specificati...

Страница 227: ...tting diode LEF long edge feed LF line feed LCDS line conditioned data stream lpi lines per inch LPS Laser Printing System MICR Magnetic Ink Character Recognition MTU magnetic tape unit refers to the...

Страница 228: ...r system interface SDLC synchronous data link control SEF short edge feed SFS status file services SIF sequence insert file SNA system network architecture spi spots per inch SST system software tape...

Страница 229: ...Services XICS Xerox Integrated Composition System XJCF Xerox Job Control Facility XMP xerographic mode persistence XMS xerographic mode switching XPAF XPF Xerox Printer Access Facility XPMF VMS Xerox...

Страница 230: ...Glossary Glossary 38 Operator Guide...

Страница 231: ...19 display 4 26 DVD drive 4 19 exterior surfaces 4 27 reflecting surfaces 4 19 sensors 4 19 system 4 17 Clear button 1 19 client problems troubleshooting 5 2 components controller 1 32 1 38 Sun Blade...

Страница 232: ...er Help documentation printing 3 15 high capacity feeder 1 25 1 26 high capacity stacker 1 25 host connectivity 1 2 I inverter feeder stacker 1 25 IPL procedure 5 53 J job flow 1 12 job integrity 5 26...

Страница 233: ...15 trays 1 21 printer control console 1 17 printer controller see controller Printer icon 1 19 printing process 1 12 printing speed 1 15 problems DigiPath 5 3 font 5 6 graphical user interface 5 4 Mac...

Страница 234: ...ughput speed 1 43 TIFF jobs 1 13 TIFF problems 5 12 Tools icon 1 19 trays 1 21 1 and 2 1 21 processor feeder 1 21 purge 1 20 sample 1 20 troubleshooting 36 track tape drive 5 53 client problems 5 2 fr...

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