Problem
Description
Recommended Action
Red error lamp
flashes.
The cutter does not cut, or the
print head does not move.
Remove the paper jam (see Page 35).
Red error lamp
lights up.
The receipt or journal roll is
used up.
Change the receipt or journal roll (see
Page 22).
Poor printing
quality.
The printed image is poor. The
paper is printed unevenly.
Change the ribbon cassette (see Page 32).
Check whether the recommended type and
quality of paper have been used.
Check whether the print head is used up. If
so, change the print head (see Page 37).
The printing is
slowed down.
Check whether the transport rolls of the
print head require cleaning.
Printer does not
print.
The data from the host
computer are not being
transmitted.
Carry out the self test (see Page 15). If the
printer function is not disrupted, check all
the cable connections.
Receipt-/Journal
paper can not be
inserted
Clean the paper magazine with the residual
paper remover (see Page 35).
Possible Problems
Appendix
Possible Problems
GB - 95