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TROUBLESHOOTING
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Gray whites, dingy colors Load not sorted properly.
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
Wash temperatures too low.
Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used
in bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
finished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer/dryer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer/dryer operation.
The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer/dryer.
When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance.
When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid
washing single items. Balance a single item, such as a rug
or jeans jacket, with a few extra items.
Not using correct cycle
for load type.
A What to Wash cycle selection paired with a “Quick” How
to Wash cycle selection is designed for smaller load sizes
(2–4 items) of lightly soiled garments.
When using a What to Wash cycle selection paired with the
“Quick” or “Delicates” How to Wash cycle selections, you should
wash small loads. This ensures a gentle wash for your garments
without increasing cycle times.
First try the solutions suggested here or visit our website at
www.whirlpool.mx/owners
for assistance and to possibly avoid a service call.
