24
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Washer/dryer not
draining/spinning;
loads are still wet
(cont.)
Using cycles with a lower spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin
speed for your garment.
Washer/dryer not loaded as recommended.
A tightly packed or unbalanced load may not allow the
washer/dryer to spin correctly, leaving the load wetter than
normal. See “Cycle Guides” for loading recommendation.
An unbalanced load prevented the Spin
cycle from activating to avoid damage
to the washer/dryer.
To spin wet laundry, add more laundry items of different sizes
and start the Rinse & Spin program. Avoid small laundry
loads consisting of a few large, absorbent items and wash
different-sized items in one load. Avoid washing single items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select Rinse & Spin. Do not add
detergent.
Small items may have been caught in the
pump or stuck between the washer/dryer
drum and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Drain pump filter is dirty.
Clean drain pump filter. See “Cleaning the Drain Pump Filter/
Draining Residual Water.”
Wash cycle has been canceled and door
opened before water has drained.
Run Drain & Spin to remove any excess water.
Washer/dryer is
spinning clothes
without water
The washer/dryer is measuring the mass
of the dry load.
This measurement is normal and ensures the best cycle time
for your load.
Door locked at end
of wash cycle
Water remaining in washer/dryer after cycle.
Select Drain & Spin to remove any water remaining in the
washer/dryer. The door will unlock at the end of the cycle.
Door will not unlock
Error code is displayed.
Failure mode will lock the door. Touch the START/PAUSE
button to exit, then wait for the door to unlock.
Water temperature is hotter than
104°F (40°C).
Wait for the water temperature to drop.
Door lock mechanism malfunction.
Perform procedure in “How to Manually Open Door.”
Incorrect or wrong
wash temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both inlet hoses must be attached to both washer/dryer and
faucet, and have both hot and cold water flowing to inlet
valves.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
First try the solutions suggested here or visit our website at
www.whirlpool.mx/owners
for assistance and to possibly avoid a service call.
