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Troubleshooting

StockSAVER manual - Software version 2.1

Error

Cause

Solution

An error message with a red

frame appears in the status

bar: "Data acquisition

stopped. Bus wiring of a

SmartBox has been

changed!"

Bus wiring is damaged.

Sensor was unplugged or

sensor cable is damaged.

Bus wiring has been

changed.

Check bus/sensor wiring and

repair if necessary

Confirm new bus wiring

See

Changing the bus wiring

An error message with a red

frame appears in the status

bar: "Connection to the

Server Service interrupted!"

Cannot connect to the

Server Service



Ensure that a network

connection can be

established to the server



The Windows service

WERMA StockSAVER

Server Service must have

been started on the

server



Check the Windows

event display on the

server for error messages

from WERMA StockSAVER



If an in-house database

server is being used, this

must be started and it

must be possible to

establish a network

connection to this server.



Ensure that the network

connection is not

affected by a security

solution such as a firewall

or virus scanner.

An error message with a red

frame appears in the status

bar: "One or more devices

require a firmware update"

The current software requires

a firmware update of the

hardware

See

Firmware update

An error message with a red

frame appears in the status

bar: "Data acquisition

stopped. Connection to at

least one SmartBox

interrupted"

SmartBox not communicating

with Transceiver error

Open the connection status

dialog and check the

connection status of all

devices.

Check the SmartBox power

supplies.

Check wireless connection

between the Transceiver and

the SmartBoxes.

Check that the Transceiver is

connected to the Server

Service

An error message with a red

frame appears in the status

bar: "CSV export could not

be started on the server"

CSV interface on server not

working correctly

If necessary, configure the

CSV interface

See

Administration console

Language xy cannot be

selected in the software.

The language files are not

installed.

First, install an update on the

server, taking care to install

the required language files.

Then carry out an update on

the client PC.

Содержание StockSAVER

Страница 1: ...StockSAVER Software version 2 1 WERMA Signaltechnik GmbH Co KG D 78604 Rietheim Weilheim Telephone 49 0 7424 9557 222 Fax 49 0 7424 9557 44 support werma com www werma com 310 865 005 0317_AA ...

Страница 2: ...acks 16 5 1 Preparation 16 5 1 1 Unpack devices and components 16 5 2 Installing the hardware 17 5 2 1 Installing the sensors 17 5 3 Installing a SensorBox 18 5 3 1 Wiring a SensorBox 18 5 3 2 Wiring the bus 19 5 4 Installing the SmartBox 20 5 5 Installing a Transceiver 21 5 6 Functional test 22 5 7 Installing the software 23 5 7 1 System requirements 23 5 7 2 Network stability and security 25 5 7...

Страница 3: ...6 Functions 53 6 7 System expansion 54 6 7 1 Changing the bus wiring 54 6 8 Routing 54 6 9 Connections 56 6 10 CSV Interface 56 6 10 1 Exporting material movements to CSV 56 6 10 2 Importing Material Master data from CSV 59 6 10 3 Importing Location assignments from CSV 61 6 11 XML interface 62 6 11 1 Configuring the Interface Service 62 6 11 2 XML import of Material Master data sets 67 6 11 3 XML...

Страница 4: ...8 3 SensorBox problems 79 8 4 Sensor problems 80 8 5 Software setup problems 80 8 6 Software problems 80 8 7 Information on log files 83 8 7 1 Request log files from the software 83 8 7 2 Activating detailed logging 83 8 7 3 Log file parameters 83 9 Technical data 84 9 1 General 84 9 2 Ratings 84 9 3 Wireless 85 ...

Страница 5: ...he WERMA StockSAVER The instructions must be read by all persons assigned to work on this system 1 1 Target groups This manual is intended for Production logisticians who will be working with the system IT professionals who will be performing software configuration Professional electricians who will be assembling the hardware components ...

Страница 6: ...e operation of the software or individual functions 2 2 General safety instructions The system must only be connected by a professional electrician taking into account the operating instructions and the guidelines as well as standards applicable in the area of use Maintenance tasks must be performed by a professional electrician with the system disconnected from the power supply The operator is so...

Страница 7: ...ly to the Transceiver and written to the database by the software Misplaced replenishments can also be promptly detected if an optional barcode scanner is employed StockSAVER software provides a wide range of functions for optimising work processes using FIFO flow racks and the production logistics process The system sensor SmartBox and SensorBox components and the mounting materials have been dev...

Страница 8: ... SensorBoxes via the bus system and transmits it to the Transceiver If the optional barcode scanner is used the SmartBox also warns about misplaced products 4 Transceiver Receives statuses from up to 20 SmartBoxes Transfers data to the Server Service Software The data is then stored the database and displayed on client PCs Up to 4 Transceivers may be connected to a database Power is supplied via t...

Страница 9: ... 2 1 9 3 2 SensorBox Up to 4 sensors may be connected see right LED Function Bus LED flashes blue Power supply present bus connection interrupted Bus LED off No power supply and no bus connection Bus LED steady blue Power supply and bus connection present ...

Страница 10: ...n Green Wireless connection present Flashes Red Wireless connection not present On Bus connected to following SensorBox Flashes Bus not connected to following SensorBox or no SensorBox connected On Green Known material Flashes Green Database query running On Yellow Unknown material Flashes Red Misplaced Replenishment 3 3 2 SmartBox display messages Message Cause Ready The system has a wireless con...

Страница 11: ...erial not available The Part Number is not available in this SmartBox Error SmartBox not initialised SmartBox is not initialised Error SensorBox full Location has maximal load Error Unknown reason Unknown error Repeat the process Placement error Replenishment placed in the wrong Location Solution Remove the material from the Location Press the X button Rescan the bins and place them in stock corre...

Страница 12: ...view Transceiver Components Connector LED Network LED1 On yellow when connected to the software LED2 On green when connected to the network Flashes during network activity Power supply commissioning hardware Wireless connection Red if no wireless connection is established with SmartBox Green if wireless connection is established with SmartBox ...

Страница 13: ...ired scanner Motorola LS2208 Barcode Wired scanner Honeywell 1900 Barcode 2D Wireless scanner Motorola Symbol LI4278 Barcode Integrated scanner Honeywell Quantum MS3580 Barcode Bluetooth scanner DataLogic QuickScan QBT2131 Barcode Please contact your scanner supplier with any queries concerning barcode scanner configuration In some cases it may not be possible to guarantee correct function with ot...

Страница 14: ...equirements and errors from the racks Material Requirement List Displays current requirements and data related the stored materials Material Master data Users create the materials in use individually import them as CSV files edit materials or delete materials Analysis Statuses can be evaluated or exported in a different format Configuration Configuration of the hardware and rack representation in ...

Страница 15: ...ith your StockSAVER you must first install the devices and software and configure the system using wireless connections and USB 1 Attaching the hardware to racks 2 Install the software Install the server Install the client 3 Commission hardware using the commissioning wizard Configure the Transceiver Configure the SmartBox Connect the devices to the rack 4 Configure the rack in the software ...

Страница 16: ...t connection must be available Clean the rack using a cloth and a mild cleaning agent if necessary Ensure it is free of grease or dust 5 1 1 Unpack devices and components 1 Unpack the products and check for damage 2 If damaged items are found please inform WERMA Signaltechnik or the forwarding agent 3 Check the delivery against your order for Delivered quantity Type and version of device according...

Страница 17: ...mm 4 40 mm Ø Stripping tool for the bus cable 4 40 mm 7 mm Ø These tools are available as a set part number 865 000 29 Tip Installing the components can be simplified by removing the shelving rails from the rack if the rack structure allows 5 2 1 Installing the sensors Tip If a uniform bin size is used we recommend pre assembling the sensors Installing the cable and plug outside the rack before ac...

Страница 18: ...gle of 5 to prevent malfunction caused by reflective surfaces Clean sensors if they become heavily soiled during operation 4 5 3 Installing a SensorBox Required components 5 3 1 Wiring a SensorBox Leave sufficient room approx 10 cm between SensorBoxes and the rack crossbeam to allow space for the bus wiring 1 2 ...

Страница 19: ...Attaching the hardware to racks StockSAVER manual Software version 2 1 19 3 4 5 5 3 2 Wiring the bus 1 2 ...

Страница 20: ...Attaching the hardware to racks StockSAVER manual Software version 2 1 20 3 4 5 6 5 4 Installing the SmartBox Required components ...

Страница 21: ...Attaching the hardware to racks StockSAVER manual Software version 2 1 21 Procedure 1 2 3 4 5 5 Installing a Transceiver Required components ...

Страница 22: ...Attaching the hardware to racks StockSAVER manual Software version 2 1 22 Procedure 1 2 3 5 6 Functional test 1 2 ...

Страница 23: ...System requirements for the server PC and the client are different Server PC The following software components are installed on the server PC WERMA StockSAVER Server Service Microsoft SQL server 2014 Express local DB WERMA StockSAVER client user interface USB device driver for the hardware WERMA StockSAVER administration console ...

Страница 24: ... Microsoft NET Framework 4 5 2 Automatically installed if not present Supported operating systems Windows 7 SP1 Windows 8 Windows 8 1 Windows 10 Windows server 2008 R2 SP1 Windows server 2012 Windows server 2012 R2 Windows server 2016 Supported SQL server Compatible from Microsoft SQL server 2008 SP4 Recommended Microsoft SQL server 2014 SP2 Note If not otherwise stated both the 32 bit x86 and 64 ...

Страница 25: ...e is installed on the server When the server is started the service is automatically started and executed in the background Only one Server Service can be used per database Only one Server Service can be used per server Recommendation Use a static IP address for the server PC Data will be written to the database as long as the database and the Server Service are started on the server The software ...

Страница 26: ...A Install the Server Service client and database on a workstation PC Not recommended during productive operation Option B Install the Server Service and database on two different servers A separate SQL Server e g SQL Server Express must be installed beforehand Install the client application on a workstation PC ...

Страница 27: ... http data connection Server Client Transceiver Server service UDP broadcast 7321 17321 27321 Retrieves connection information Server Client www werma com www werma stocksaver com TCP 80 443 Check updates notify of updates retrieve the online manual update and contact website Can be configured differently in the software We recommend not blocking access to other domains for future WERMA StockSAVER...

Страница 28: ... confirm the licence agreement 4 Click Install server The server components will then be installed as listed under system requirements If you wish to install the client on other PCs see Installing the client on further PCs 5 If you wish to use an in house Microsoft SQL Server or a different TCP IP port for the Server Service select Show advanced installation options 6 Click Next ...

Страница 29: ...s complete click Start WERMA StockSAVER now 5 7 5 Advanced Server Installation 1 Select Show advanced installation options and click Next 2 Select the installation path and then the port TCP IP port 9711 is entered as default 3 To install and create the Server Service and the database locally select Create new database 4 To use an existing empty database on an in house SQL Server select Existing e...

Страница 30: ...ct Install client The StockSAVER installation program will search for the StockSAVER Server Service in the local network If multiple StockSAVER Server Services are found a selection dialog will be displayed 2 If the correct Server Service does not appear select and install the server name or IP address and the corresponding TCP IP port manually 3 Once the installation is complete you can change th...

Страница 31: ... completed steps are indicated by a green checkmark 5 8 1 Wiring the racks Wire the components on the rack before configuration See Mounting the hardware on racks 5 8 2 Connecting and configuring the Transceiver 1 Connect the Transceiver to the PC using the USB cable supplied and wait for a few seconds 2 If the Transceiver driver is not detected install the driver manually See Transceiver problems...

Страница 32: ...erver Service are in the same subnetwork UDP broadcast must be enabled Use Static IP address Recommended If the configuration data is available for a static IP address enter it here Show advanced network settings Select if e g The TCP IP connection from the Server Service to the Transceiver must be configured manually because the Transceiver is located in a different subnetwork or a UDP broadcast ...

Страница 33: ... this option if you do not use a barcode scanner or if the scanning option will not be mandatory If you select this option the system cannot identify and log misplaced products See Barcode scanner optional If a product is nevertheless scanned the system will behave in the same way as for the option Allow replenishment only after scanning Allow replenishment only after scanning Select if products r...

Страница 34: ...ngth Select if part of the barcode is the Part Number Define the Part Number using a delimiter 10 After you have configured the barcode the posting confirmation of the SmartBox can be activated This function is only relevant if a WERMA StockSAVER interface has been activated This ensures that the material movements have been successfully posted and that the posting can therefore be made available ...

Страница 35: ...n to confirm successful saving by the software an error message will be displayed on the SmartBox and it will be blocked No further replenishments can be made until the software has unblocked the SmartBox If the replenishment was made in the wrong Location an error signal will be given by the SmartBox which will wait until the user confirms that the placement error has been rectified by pressing t...

Страница 36: ...rtBox If you choose to activate this function then the system will check to ensure that the appropriate firmware version is installed on the Transceiver via which the SmartBox communicates If this is not the case then you will see the following message In this case you must abort the configuration of the SmartBox The firmware of the relevant Transceiver must then be updated The SmartBox can then b...

Страница 37: ...saction data is only continuously recorded once material has been assigned to the Location 1 In the Edit Flow rack dialog click Add 2 Enter the rack name 3 Map the rack in line with its physical configuration using the configuration icons Note that the image view is from the Replenishment side 4 Click the green Location icon to enter a Location name Part Number and stock limits for every Location ...

Страница 38: ...click OK and close the dialog 5 8 6 Configuring the bus cabling Using Bus cabling configuration replicate the physical bus cabling in the software as sketched on the template in the installation instructions 1 Add all racks connected to the SmartBox bus Click Add rack 2 Select the rack from the Add rack dialog 3 Click the SmartBox icon to draw the bus wiring between the SensorBoxes 4 Click Check t...

Страница 39: ...and drop Display rack statuses in the view Stock limits are set up in Flow racks configuration See Configure racks Safety stock Too few bins in Location Reorder level Minimum number of bins reached Nominal stock Required number of bins in Location Excess stock Too many bins in Location Display Location status details using mouseover Activate Locations Deactivate Locations Deactivated Locations are...

Страница 40: ...ments per Location in the selected view Display total requirements per Part Number in the selected view Select fullscreen mode End the current mode using Open further requirements lists 6 2 1 Material Requirement List columns Displaying a Single Location The columns shown depend on the selected display Column Description Status Shows the current filling level status of the Location Duration Shows ...

Страница 41: ... Material Requirement List columns Displaying Total Material Column Description Status Shows the current filling level status of the Location with the highest priority Duration Shows how long the Location with the highest priority has had this status Part Number Shows the Part Number Description Shows the material description Minimum refill Shows the number of bins required to replenish all Locati...

Страница 42: ...arched Click OK Navigate through the Material Master Enter material data Click Save in the top bar Change the currently displayed material NOTE The Part Number cannot be altered In editing mode Cancel editing In display mode Delete currently displayed material Import Material Master data via CSV file See CSV import of Material Master data Open another window ...

Страница 43: ...onfiguration If one of these filters is activated only those Locations present in the current rack configuration will be analysed Similarly Locations deleted after the analysis period will not be included However if a Location is merely renamed entries with be displayed with the old Location name Disconnections during analyses are disregarded When being analysed Locations are considered to have th...

Страница 44: ... altered or if the Location has been deleted and recreated Material Withdrawal pcs is calculated from No of Bins x Pcs per Bin Pcs per Bin is used as it was defined at the respective time of posting Later alterations to Location definitions are disregarded If the Pcs per bin has been reduced in the Location definition this is evaluated as a withdrawal Therefore Locations can be listed with 0 withd...

Страница 45: ...is period the value is blank The sum of the values is 100 if the Location material was defined after the beginning of the analysis period or was deleted before the end of the analysis period Total average columns The calculated total average ignores empty values undefined stock limit The sum of the total averages can therefore be less than 100 Material availability by Flow rack Totals the values f...

Страница 46: ...e can only be evaluated if both the withdrawal leading to the stock level falling short and the replenishment are within the analysis period The analysis shows the average of all replenishment times during the analysis period Stock out total h column Time during which no bins are in the Location Stock out qty column Number of times stock went to zero bins in the Location Placement Error Shows all ...

Страница 47: ... a page Format margins Align page Change page format All reports are optimised for A4 Text search Switch page Adjust cursor Display multiple pages simultaneously Magnify or minimise page Use text or image as a watermark Export PDF Excel HTML For more information on Excel exports see Import export interfaces Send analysis as email Open another window Close print preview ...

Страница 48: ...ion StockSAVER manual Software version 2 1 48 6 4 2 Export to Excel Option Description Export data only Select this option to edit existing table entries Formatted output Select this option to use the standard data ...

Страница 49: ... limits for every Location Location names must be unique It is recommended to begin the Location name with general information and become progressively more specific Example of Location name structure Plant Department Aisle Bay Shelf Location An automatically assigned Location name is generated as default Consecutive rack number Bay alphabetical Shelf Location 6 As an alternative to manual input r...

Страница 50: ... 6 Changing Settings 6 6 1 General The following settings can be configured Language selection Automatic update search WERMA logo in full screen view Start options e g which module and which view should be displayed at startup Automatic start with Windows logon ...

Страница 51: ...ayed to show various rack configurations For example a view can cover a logistician s area of responsibility The racks can be added to the he respective view in the Control Station Views for all modules can be edited or copied New views can be created View names can be edited The sequence of views can be altered ...

Страница 52: ...ng When a device is removed its connection settings are deleted Existing recorded material movements can still be evaluated The assignment of SmartBoxes to Transceivers will be displayed 6 6 4 Location Default settings can be adjusted for the following statuses Minimum stock level Reorder level Excess stock Default settings simplify rack configuration ...

Страница 53: ...dually altered 6 6 5 Reports An individual header and footer can be saved for the report and export functions The recommended image size is 590x165 pixels 6 6 6 Functions Access to Modules and certain functions can be enabled or disabled for each workstation and user This setting can be protected by a password The same password is used throughout the system ...

Страница 54: ...red 4 Check the configuration for any errors 5 Save the bus wiring 6 8 Routing The quality of the wireless connection between Transceiver s and SmartBox es is displayed using a bar graph and tree structure The SmartBox automatically searches for the best transmission route to the Transceiver The wireless connection can be influenced by Line of sight between the SmartBox and Transceiver Avoiding me...

Страница 55: ...e wireless connection between SmartBox and Transceiver A SmartBox can establish a connection to the Transceiver via a maximum of two other SmartBoxes increasing the overall range The ranges are Maximum range 300 m line of sight Maximum range with repeater function max 900 m line of sight The practically achievable maximum range of the wireless connection may be lower depending on the operational e...

Страница 56: ...tes a change A corresponding entry is also exported if the configuration is altered e g changes to bus wiring The configuration can be carried out in the Administration console Please note the following Exports are usually immediate with a delay of less than one second however the export can be delayed by various errors and performance factors Therefore a specific transfer rate or reaction rate ca...

Страница 57: ...elds may change in future updates of WERMA StockSAVER Field ID Data type Description Id bigint Internal database ID of the MaterialLog data set Timestamp datetime2 Timestamp of when the data set was created in the database Corresponds to the local time and time zone on the server The timestamp is formatted in line with ISO 8601 MaterialId int Internal database ID for the assigned material Material...

Страница 58: ... replenishment DeltaAmount int Quantity difference to the previous log entry for this Location material Negative withdrawal Positive replenishment Configuration and Import process The CSV export is performed by the WERMA StockSAVER Server Service i e the export file is created on the server The following is recommended for optimum availability of the CSV interface The export file must be saved on ...

Страница 59: ...s the data imported from the previous rows If an optional field in the CSV file is not defined as a column the current values in the database are retained for these fields Formatting rules CANSI UTF 8 and Unicode can be used as character sets for the CSV file Unicode is recommended as a character set if available All data is converted into Unicode internally The first line must be the header conta...

Страница 60: ...e updates of WERMA StockSAVER Field ID Data type Description Required field MaterialName nvarchar 32 Assigned Part Number X MaterialDescription1 nvarchar 60 Description of the assigned material PiecesPerBox int Bin quantity pcss per bins If not specified in a newly created data set 100 units per bin is used as a default value MaterialScanCodes nvarchar 32 Other material barcodes All barcodes valid...

Страница 61: ...he header containing the field names Fields are divided using one of the following delimiters Semicolon Comma Tab t Pipe The delimiter defined in the header must be used throughout the entire file A double quotation mark is used as an escape character A semicolon or double quotation marks indicate an escape in a character string Double quotation marks are displayed twice in an escape sequence Exam...

Страница 62: ...cess stock for the Location If an empty string is specified as a value no excess stock is defined 6 11 XML interface The XML interface allows the import of Material Master data sets from other applications and to make Material movements including the current status of Locations available to other applications The data is exchanged using XML files XML is particularly suited to displaying hierarchic...

Страница 63: ...Interface Service is to be used i e data is to be imported and exported select the option Activate WERMA StockSAVER Data Exchange Service If the Interface has already been set up and the Service is active this option will already be selected To deactivate the entire Interface deselect this option If the option is not selected the subsequent configuration steps will be skipped and the settings can ...

Страница 64: ...System operation StockSAVER manual Software version 2 1 64 If the option has been selected further configuration options will be presented ...

Страница 65: ...s to be found as an XML file the Source Directory Once the individual files have been processed the interface service moves them to an archive directory which you must also specify here Specify how often the Interface Service should check the Source Directory for unprocessed files and import them The Interface Service clears up the archive directory at regular intervals by deleting files that are ...

Страница 66: ...rectory is never cleared since the Interface Service cannot check which exported files have already been processed by other applications and which have not Specify how often the Interface Service should export material movements and Location statuses Even if no material movements have taken place the Interface Service still exports the current Location statuses Options 2 to 3 are only available fo...

Страница 67: ... the system then a new master data set will be created The following must be observed with regard to the import feature If a Part number has been deleted and is re imported via XML a new Part number will be created in the database If an XML file contains a Part number multiple times the material will also be updated multiple times The last processed data entry for the Part number overwrites the da...

Страница 68: ...nvarchar 30 Optional field indicates the name of the user who created the XML file from another application exporttimestamp Attribute datetime2 Time stamp indicating when the export from the other application took place material Element number Attribute nvarchar 32 Part number description1 Attribute nvarchar 60 Description of the material defaultpiecesperbox Attribute int Optional field Bin quanti...

Страница 69: ...processed by the interface its file extension is changed to lock Once processed the files are moved to the archive directory and the file extension is changed to imported xml if processing was successful or to error xml if errors occurred Checks during import During processing of the files the following checks are made on the Part number If the number is longer than 32 characters the data set will...

Страница 70: ...transmitted before the export commences are included in each export The first export after activation of the Interface Service will not include any Material movements Only the current Location statuses will be exported If multiple postings are present for the same Location they will not be combined If the Part number in a Location is changed stock with the previous Part number will be withdrawn fi...

Страница 71: ...nt Element that contains all export data exporttimestamp Attribute datetime2 Time stamp indicating when the export took place The value corresponds to the local time and time zone on the server The timestamp is formatted in accordance with ISO 8601 appversion Attribute nvarchar 20 Indicates the program version number with which the export file was created ...

Страница 72: ... Assigned Part number The Part number saved for the material at the time of export is exported with the ID from the id field boxcount Element Contains the detail data of the material movement or the Location status min Attribute int Safety stock of the Location If no Safety stock is stored for the Location an empty string will be exported reorder Attribute int Re order Level of the Location If no ...

Страница 73: ...will always occur if the Interface Service has just opened the export file to add other entries 3 The renamed file can be edited deleted or archived as required If the file is archived it must be saved to another directory or a subdirectory to prevent the number of files in the export directory from increasing excessively MaterialLog YYYYMMDD hhmmss ZZZ xml Export time stamp YYYY year 4 digits MM ...

Страница 74: ... during processing the following logs are available Log Description Material Master import log Shows all Material Master imports including the imported data sets Material Master import error log Shows only the Material Master imports including the imported data sets which encountered an error during processing Material movements log Shows all Material movement exports including the exported data s...

Страница 75: ...ion directory in the Docs folder with example files 7 4 Administration console Managing data The administration console is a separate application that can be used to backup and restore database data The administration console will be automatically installed on the server PC and can be started from the Windows Start menu Function Description Backup Create a backup file for the WERMA StockSAVER data...

Страница 76: ... backup under the specified file name Example AdminCLI exe backup C StockSAVER stockbak Options no progress Suppresses progress messages being output on the console no verify Creates a data backup without subsequent testing Return values 0 Command executed successfully 1 No function was executed help was displayed 1 An error occurred during execution export db schema File name Exports the database...

Страница 77: ...e connection uninstall and re install the software The Server Service or the database connection can then be altered in the new installation 7 7 Firmware update Firmware updates are only performed if new hardware is configured in the system and the update is necessary When updating ensure that the power supply is stable and that no other programs are active ...

Страница 78: ...ems Error Cause Solution Transceiver connection fails or is displayed as Disconnected in the routing module Racks are displayed as Disconnected Network connection problem between Transceiver and Service Check power supply and Ethernet connections on Transceiver Check that the Server Service is running Can the Transceiver be pinged Is the Transceiver visible under Devices in Settings Check Routing ...

Страница 79: ...ent installation position Adjust the installation position If necessary implement a repeater function by adding an additional SmartBox or Transceiver SmartBox not detected by the software SmartBox USB driver is not installed The StockSAVER software must be installed before connecting the hardware via USB for the first time Subsequently the hardware driver can be accessed If the driver is not detec...

Страница 80: ...place if necessary 8 5 Software setup problems Error Cause Solution A message appears File cannot be overwritten Close the Windows service Microsoft NET Framework NGEN Installation was executed repeatedly at too short an interval Close the service Microsoft NET Framework NGEN and execute the installation again Language xy is not shown in the list of languages during installation The language files...

Страница 81: ... such as a firewall or virus scanner Number of sensors per SensorBox does not agree with software Sensor plugs incorrectly assembled to SensorBox Check sensors for correct assembly Number of SensorBoxes per SmartBox does not agree with the connected devices hardware Bus plugs from SensorBoxes incorrectly assembled to SmartBox Check bus wiring of SensorBoxes for correct assembly Repeated message th...

Страница 82: ...twork connection is not affected by a security solution such as a firewall or virus scanner An error message with a red frame appears in the status bar One or more devices require a firmware update The current software requires a firmware update of the hardware See Firmware update An error message with a red frame appears in the status bar Data acquisition stopped Connection to at least one SmartB...

Страница 83: ...WERMA StockSAVER 1 0 Configuration ini 3 Open Configuration ini 4 In Settings make for example the following adjustments LogLevel 5 LogCount 1000 5 Save and close 6 Restart the StockSAVER application and if necessary the Server Service on the respective PC 8 7 3 Log file parameters The following adjustments can be made to the ini file Parameter Description LogDays Number of days after which the lo...

Страница 84: ...ht 35 g 30g 320g 150g Temperature range 20 50 C 20 50 C 0 50 C 0 50 C Material PA PMMA PC ABS blend PC ABS blend ABS 9 2 Ratings Sensor SensorBox SmartBox Transceiver Power supply 24 V DC 24 V DC Power supply unit input voltage 115 230 V AC 50 60 Hz Power supply unit output voltage 24 V DC Power supply unit input voltage 115 230 V AC 50 60 Hz Power supply unit output voltage 5 V DC Voltage range 1...

Страница 85: ... power 10 dBm at 50 Ohm 10 dBm at 50 Ohm Frequency 868 0 868 6 MHz 868 0 868 6 MHz Range Max 300 m line of sight Only authorised for EU countries Other countries on request Max 300 m line of sight Only authorised for EU countries Other countries on request HF transfer rate 38 4 kBit s 76 8 kBit s 38 4 kBit s 76 8 kBit s ...

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