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Need help or have any questions? Call us at 1-714-963-0329 or send us an email at [email protected]
Warranty Service
Before returning your Thermalaire EP RTF for warranty consideration, the status of the unit must be within the guarantee
as stated above. Do not return your airplane to the place of purchase. They are not authorized or equipped to perform
warranty work on Wattage products. When requesting warranty service, please observe the following:
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Crash damage will not be covered under warranty. Do not request warranty service for a crash-damaged product.
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If you are requesting warranty on anything other than just the radio control system, always send your airplane
complete with the transmitter. Please unplug and/or remove the batteries both from the transmitter and the airplane
before returning it. We like to have the airplane complete so it can be thoroughly tested before returning it to you.
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If you are requesting warranty service for only the radio system do not send the radio system or the airplane to us.
Remove the radio system from the airplane and return it to Hitec/RCD for warranty consideration. See Special
Notice above.
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Include a note detailing the problem or service you are requesting. Service cannot be provided without this information.
Include your daytime phone number, shipping address and/or email address in the event we need more details
pertaining to the service requested.
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If your airplane is out of the warranty period you may request an estimate of services at the time you return your
airplane for service. An omission of this request implies permission for Wattage to service your airplane at our
discretion.
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Include a method of payment for any service charges.
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Send the unit to us by United Parcel Service, Federal Express or by Insured Mail. Postage is non-refundable. Send
your package to:
Wattage Customer Service
18480 Bandilier Circle
Fountain Valley, CA 92728
Phone (714) 963-0329
Fax (714) 964-6236
Email: [email protected]
Warranty Information - Please Read
Your Thermalaire EP RTF is warrantied against manufacturer defects in materials and workmanship for a period of 90
days from the date of purchase. Warranty service will be provided within 90 days of the date of purchase only if you are
able to provide the original (or a copy of the original) dated sales receipt.
Special Notice
The radio control system preinstalled in your Thermalaire EP RTF is manufactured and warrantied by Hitec/RCD North
America. This includes the transmitter, receiver and servos. Do not return the radio system to Wattage Customer Service.
It must be removed from the airplane and returned to Hitec/RCD at the address shown:
Hitec/RCD, Inc.
Attn: Customer Service Center
12115 Paine Street
Poway, CA 92064