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Operation Manual
VKI Publication #100308-003
108
4 - Electronic board assemblies
VKI provides a one (1) year warranty on all electronic boards used in the Eccellenza Touch.
This coverage is limited to defects in material and workmanship under normal use and service, commencing from the date of
shipment from VKI’s factory, unless otherwise stated herein.
VKI provides a three (3) month warranty on all reconditioned, repaired or upgraded electronic boards, factory installed in
rebuilt equipment or purchased/serviced separately, commencing from the date of shipment, unless otherwise stated herein.
Note: An administrative charge of $50.00 will be invoiced for any board returned with no fault found (NFF).
Any tampering with these electronic assemblies is strictly prohibited and will void the warranty. Warranty on software is
limited to the correction of software code.
5 - Freight charges
VKI will absorb all standard freight charges on merchandise returned under warranty. Merchandise must be returned in
accordance with VKI’s Return Procedure. The customer will absorb freight charges on all merchandise returned for repair that
is no longer covered under warranty. The customer will absorb freight charges on all merchandise returned to VKI for
restocking.
6 - Exclusions and conditions
Warranty shall become void on all machines, accessories, kits or service parts having been subject to misuse, alteration,
neglect or as a result of poor installation, poor maintenance or damage due to electrical fluctuations as the result of extreme
conditions, fire and flooding.
Warranty does not include wear parts such as valve seats, gaskets or o-rings which are required during normal upkeep of
product on an annual basis.
Subsequent to an internal inspection of all parts deemed defective under normal use, VKI reserves the right to credit, replace
or repair these parts.
Serial numbers and/or date stamp codes will be used to determine and validate the applicable warranty coverage period on all
machines, accessories, kits and service parts.
Warranty does not apply on parts subject to factory recall and/or upgrade programs. Terms and conditions are applied
according to the published program announcement.
Changes or improvements to our products may be made at any time by VKI, but VKI shall be under no obligation to
incorporate same in or substitute the same for any products previously purchased by any customer.
Warranty is void on Products damaged in transit from customer to VKI due to improper packaging. Wherever possible, coffee
systems, and/or accessories should be shipped in their original shipping carton or in packaging that will prevent damaged in
transit and should also be shipped on a pallet.
VKI will endeavor to provide parts and service for a period of seven (7) years from the date of termination of production of the
equipment. During this period, VKI’s ability to provide parts and service will be governed by the availability of components and
technology from its suppliers.
This warranty is in lieu of and excludes all other warranties, guarantees or representations, expressed or implied. VKI reserves
the right to change this policy without prior notice.
For more information, please contact VKI Customer Service:
Phone: 1-800-567-2951
Email:
