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7 –
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Inf
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Eccellenza Touch
VKI Publication #100308-003
107
S
E C T I O N
7
Product Warranty Information
(Updated - 2018)
Important note: The serial number of the machine must be reported at the time a warranty claim is submitted on a machine or
any of the components contained therein. Any removal of or tampering with the serial number or date code of a component
will void warranty.
1 - General
VKI provides a one (1) year parts warranty on equipment produced at its factory. This coverage is limited to defects in material
and workmanship under normal use and service for a period of one (1) year commencing from the date of purchase, unless
otherwise stated herein. This warranty applies only to the original owner of the equipment.
VKI’s sole responsibility under this warranty shall be, at VKI’s option, to repair, replace or credit the defective part. VKI shall
only be responsible for its own costs or materials and its own labor in connection with warranty claims. VKI reserves the right
in the performance of this warranty, in the event of shortages of materials, to substitute other materials of similar or better
suitability.
This warranty covers original products at time of purchase only. VKI assumes no responsibility for substitute replacement
parts installed on VKI equipment that have not been purchased from VKI or installed and use in accordance with VKI’s
instructions.
All warranty service must have prior authorization from VKI by contacting VKI Customer Service. No equipment or parts will be
treated or returned if they are not accompanied by a completed Return Authorization (RA) Form, or whose information is
inaccurate (e.g. - wrong serial number). The Return Authorization number must appear on shipping labels and cartons.
2 - Service parts and accessories
VKI provides a one (1) year parts warranty on all service parts and accessories produced at its factory or by a sub-contractor or
distributed by the company. This coverage is limited to defects in material and workmanship under normal use and service, for
a period of one (1) year commencing from the date of purchase, unless otherwise stated herein.
3 - Brewer assembly
VKI provides a one (1) year parts warranty on the Eccellenza Touch brewer - factory installed in new equipment or purchased
separately. This coverage is limited to defects in material and workmanship under normal use and service, commencing from
the date of purchase, unless otherwise stated herein.
VKI provides a three (3) month parts warranty on brewers repaired, reconditioned or upgraded but no longer covered under
warranty. On brewers with warranty coverage remaining, the balance of warranty coverage or three (3) month limited
warranty may be applied, whichever period is longer.
Please note that non-compliance with preventive maintenance could result in damage to the brewer and brewer-related
components, and may void the warranty.
