Troubleshooting
©2010 Viking Preferred Service
17
Surface Burners, Grill, and Griddle
Symptom
Possible Cause
Corrective Action
Surface burner igniter
inoperable - RH oven, LH oven, oth-
er surface burner, grill, and griddle
igniters operate
Foreign objects/soil on igniter
Clean igniter and surrounding area
Open single point spark module
Replace single point spark module
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Igniters sparking but no
fl
ame igni-
tion
Gas supply valve is in “OFF” position Turn gas on
Gas supply is interrupted
Check regulator
Igniters sparking continuously after
fl
ame ignition
Power supply is not grounded
Check grounding
Power supply polarity is reversed
Check power source
Igniters are wet or dirty
Clean ignitors
Burner ignites, but
fl
ame is large,
distorted, or yellow
Burner ports are clogged
Clean burner head
Unit is being operated on wrong type
of gas
Check gas type
Griddle inoperable - RH oven, LH
oven, surface burner and grill ignit-
ers operate
Foreign objects/soil on igniter
Clean igniter and surrounding area
Open griddle solenoid
Replace griddle solenoid
Open griddle control
Replace griddle control
Open direct spark module
Replace direct spark module
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Griddle cycle light inoperable - RH
oven, LH oven, surface burner, grill,
and griddle igniters operate
Defective cycle light (neon)
Replace cycle
light
Open griddle control
Replace griddle control
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
