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Using your Viasat box
Solving problems
You can see on-
screen interference
Your TV or VCR is not
correctly tuned.
Check that your TV and VCR are correctly tuned to
your box.
For further information, refer to your TV and VCR
instruction books.
In some cases your box may need RF tuning. See
page 15 or call customer service for further
advice.
Your remote control
isn’t working.
Something is between
the remote control
and your box.
Make sure you point your remote control directly at
your box and that nothing is between it and your
box. The indicator light on your box’s front panel
should flash each time you press a remote control
button.
The batteries are flat
or inserted the wrong
way round.
Check the batteries and replace them if necessary.
You’ve forgotten
your PIN.
Call customer service for advice.
You have received a
new smart card but
you don’t know how
to activate it.
Follow the instructions on ‘Inserting your smart
card’ on page 8. The Subscription Activation screen
should appear - see the instructions on page 8.
Problem
Possible cause
Suggested solution
