58
Using your Viasat box
Solving problems
❖
On-screen messages
If one of the following messages appears on your TV screen, make a note of the number that appears with
the message (for example, 01). If you need to call customer service for assistance, please have the number
handy so they can help you as quickly as possible.
Message
Possible cause
Suggested solution
Please insert your
Viasat viewing card in
the smart card slot.
For instructions
please refer to your
user manual.
There is no Viasat
viewing card in the
smart card slot in your
box.
Insert your Viasat viewing card in the smart card
slot.
Your viewing card is
invalid or inserted in
the wrong direction.
For instructions on
how to insert you
Viasat card please
refer to your user
manual.
Your box cannot
recognise your Viasat
viewing card.
Check it is the correct Viasat viewing card. Check it
is in the right way up. Check that your card is not
damaged.
If the problem continues, call customer service for
assistance.
This service is not
included in your
subscription. Please
call customer service
to purchase.
You may need to
update your
subscription, or there
may be an unexpected
problem with your
subscription.
Please call customer service to upgrade your
subscription.
Transmission error in
your smart card.
Please call customer
service to purchase.
Your smart card has
developed a problem.
Call customer service for assistance.
Welcome to Viasat.
You need to activate
your subscription to
get access to your
channels. Please call
customer service to
activate.
Your card ID is [...]
Your STB ID is [...]
You also need your
Agreement number
available.
This is normal prior to
the smart card’s first
authorization.
To activate your subscription, call Viasat’s interactive
telephone service using the number appropriate for
your country:
Sweden
08 5620 3300
Norway
8005 3020
Denmark 7012 1151
Finland
09 4249 7700