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58

Using your Viasat box

Solving problems

On-screen messages

If one of the following messages appears on your TV screen, make a note of the number that appears with 
the message (for example, 01). If you need to call customer service for assistance, please have the number 
handy so they can help you as quickly as possible.

Message

Possible cause

Suggested solution

Please insert your 
Viasat viewing card in 
the smart card slot. 
For instructions 
please refer to your 
user manual.

There is no Viasat 
viewing card in the 
smart card slot in your 
box.

Insert your Viasat viewing card in the smart card 
slot.

Your viewing card is 
invalid or inserted in 
the wrong direction.  
For instructions on 
how to insert you 
Viasat card please 
refer to your user 
manual.

Your box cannot 
recognise your Viasat 
viewing card.

Check it is the correct Viasat viewing card.  Check it 
is in the right way up. Check that your card is not 
damaged.
If the problem continues, call customer service for 
assistance.

This service is not 
included in your 
subscription. Please 
call customer service 
to purchase.

You may need to 
update your 
subscription, or there 
may be an unexpected 
problem with your 
subscription. 

Please call customer service to upgrade your 
subscription.

Transmission error in 
your smart card. 
Please call customer 
service to purchase.

Your  smart card has 
developed a problem.

Call customer service for assistance.

Welcome to Viasat. 
You need to activate 
your subscription to 
get access to your 
channels. Please call 
customer service to 
activate.
Your card ID is [...]
Your STB ID is [...]
You also need your 
Agreement number 
available.

This is normal prior to 
the smart card’s first 
authorization.

To activate your subscription, call Viasat’s interactive 
telephone service using the number appropriate for 
your country:
Sweden

08 5620 3300

Norway

8005 3020

Denmark 7012 1151
Finland

09 4249 7700

Содержание Pace 460

Страница 1: ...e changes 32 Using Series Link 32 Deleting a programme from your Planner 32 Contents Watching a programme when you see the reminder 33 Reminder clashes 34 Recording Programmes 34 Recording programmes 34 Using your box while you are recording a programme 35 Recording clashes 35 Disk space warning 36 Manual recording 37 Watching Recordings 38 Watching recordings 38 Playback symbol 38 During playback...

Страница 2: ...ny other equipment from its rear panel Never push anything into the holes slots or other openings of the set top box case except a smart card into its correct slot CAUTION In order to ensure a free flow of air around the set top box allow at least 5cm of space above and around the set top box Never stand your set top box on soft furnishings or carpets Do not cover any ventilation slots Do not plac...

Страница 3: ...uld be able to use the same techniques e g highlight and select with them Updates will usually happen in the middle of the night Your box needs to be in standby to receive updates Inserting the batteries in your remote control Before you can use your remote control you must insert the two supplied AA batteries as follows 1 Push the catch at the bottom of the remote control battery cover up then li...

Страница 4: ... reminder for a future recording SETUP Displays the Setup screen to alter your box s settings iTV Displays the menu for Viasat s range of interactive services S Puts your box into or out of standby PLANNER Displays your Planner EXIT Takes you from the EPG to the last channel you were watching Takes you back to Normal mode after you have been using TV only mode ch and Changes channel and pages up a...

Страница 5: ...through on screen menus lists or items To change settings on the screens OK button To confirm a choice or save a setting LED display Shows the current time when your box is in standby Shows the channel number when tuned to aTV or radio channel Shows the current playback function for example PLAY PAUS FF 2 RW 4 etc record and play indicators Lights up red when your box is recording to the hard disk...

Страница 6: ...upplied to aTV VCR or hi fi amplifier TV SCART out To connect to the SCART connector on yourTV TELEPHONE LINE To connect the telephone lead VCR SCART in out To connect to the SCART connector on yourVCR or to connect to another item of equipment with a SCART output OPTICALAUDIO OUT To connect an optical digital audio lead not supplied to a home cinema system AERIAL IN To connect the lead from your ...

Страница 7: ...our box Before you start make sure that yourTV VCR and box will be placed in a location that is conveniently located near an easily accessible mains wall socket within reach of yourTV antenna and satellite dish leads within 10 metres of a telephone point If not you will need an extension telephone lead What else do I need Smart card To get access to the channels to which you have subscribed you wi...

Страница 8: ...the correct satellite s If you have a satellite dish but it is not pointing at the correct satellite s you will need to make adjustments Please see the information supplied with your dish LNB for details on how to do this or seek professional advice If you do not have a satellite dish installed please ask your dealer to recommend a local dish installation engineer Quad LNB set up Since the PVR has...

Страница 9: ...r bedroom LNB positions table If you change your satellite dish installation you may need to change your settings so that your box can tune to all the satellites available See Changing the LNB Setup on page 52 Connection method 1 ToTV andVCR without SCART If wish to connect your box to aTV with or without a SCART connector and aVCR without SCART connectors connect up as shown in the diagram on pag...

Страница 10: ...ectors marked INPUT 1 and INPUT 2 on your box Connection method 2 ToTV andVCR If you have aVCR with a SCART connector and aTV with a SCART connector you can connect up as shown in the diagram below 230V 50Hz K C O H S C I R T C E L E F O K S I R N E P O T O N O D N O I T U A C Supplied SCART lead Supplied RF lead RF lead not supplied Lead from your TV antenna TV ANTENNA IN VCR TV OUT ANTENNA IN IN...

Страница 11: ... your box to yourTV 2 Connect the leads from your satellite dish to the satellite input connectors marked INPUT 1 and INPUT 2 on your box 3 To continue to view or record terrestrialTV from yourTV antenna connect the lead from your TV antenna to the antenna input connector marked AERIAL IN on your box and use the supplied RF lead to connect from your box s RF out connector marked RF OUT 1 to the an...

Страница 12: ... VIDEO OUT connector you must also use an audio connection in order to hear record sound Notes If your telephone wall socket is not an RJ11 socket see right you will need to use one of the supplied adapters shown on page 13 If your telephone wall socket is an RJ11 socket you may need a splitter not supplied so that you can plug in both your box and your telephone 230V 50Hz K C O H S C I R T C E L ...

Страница 13: ...UT 2 on the rear panel of your box so that you can operate your box from a different room To connect the magic eye consult the instructions that came with it Connecting to the mains supply Once you have safely made all the other connections you can connect your box to the mains supply 1 Using the supplied mains lead insert the box mains connector into the mains input marked 230V 50Hz on your box a...

Страница 14: ...yourTV andVCR via RF leads only you need to tune a channel for satelliteTV see RFTuning on page 15 Caution Your box operates with 230V AC 50Hz mains supplies Do not connect it to a DC power supply The supplied mains lead has a 2 way connector at one end and a mains plug at the other You should always insert the 2 way connector into your box before you insert the plug into the mains supply The only...

Страница 15: ...set RF output channel is channel 38 This is not the same as aTV channel If channel 38 is not compatible with yourTV for example if it is already being used as yourVCR s output channel or for a terrestrial channel you may find you cannot tune yourTV to your box because of interference Changing the RF output channel is covered in the setup section see page 54 RF channels may also be known as UHF cha...

Страница 16: ...uld be 1 0E 7BER and the Lock Indicator should display OK in order to successfully find channels If there is no signal check your installation Check all the connections are properly made See also the section Solving problems on page 61 If the signal strength or quality is poor adjust your dish LNB as required referring to the information provided with the equipment When you are satisfied that ther...

Страница 17: ...lock any channels see page 42 these channels will not be available to view without being unlocked first In addition if you have used Parental Control to set viewing restrictions based on age category ratings see page 43 then programmes broadcast with an age rating at the same level or above will be locked If you have used Parental Control to lock any channels see page 42 these channels will not be...

Страница 18: ...eminder for a future programme set your box to record a future programme While the channel banner is displayed you can continue to watch the current channel Displaying the channel banner To display the banner press OK Information about the programme on now displays To display information about the programme on next press R To redisplay information about the programme on now press L To display extr...

Страница 19: ...Programmes on page 34 Setting a reminder If you see a programme in the channel banner that you want to watch but it is on at a later time press OK Your box sets a reminder for you This means the programme is added to your Planner see page 30 and a clock symbol see page 20 displays on the channel banner next to the programme to show you the programme has been added to your Planner When the programm...

Страница 20: ...formation screens The channel banner and extra information screens may include symbols giving particular information about programmes Symbols Explanations The 7 or under age category rating for this programme The 11 or under age category rating for this programme The 15 or under age category rating for this programme The 18 or under age category rating for this programme The programme is a radio b...

Страница 21: ... box continues recording the programme until it finishes However you can pressVIASAT at any point to stop Live Pause and resume normalTV viewing When you stop Live Pause the recording is deleted If you change channel or launch an interactive application this will also stop and delete the Live Pause recording Using otherVIASAT on screen features while you are using Live Pause While you are using Li...

Страница 22: ... symbol briefly displays on screen see On screen symbols on page 23 This shows the number of minutes you are behind the actual liveTV programme You can continue watching the entire programme from that point your box will continue recording until the end of the programme Or you can press fast forward to catch up with normalTV again While you are watching an Instant Rewind recording symbols display ...

Страница 23: ...ur Planner The blue ring does not move The number shown with a plus sign is the number of minutes since the start of the recording Bookmarked during Pause of playback from your Planner Shows you have just selected that point to be a Bookmark Pause during Live Pause or Instant Rewind The blue ring does not move The number shown with a minus sign is the number of minutes before live TV Fast forward ...

Страница 24: ... shows the number of minutes since the start of the recording Skip back The blue ring does not move The number shows the number of minutes since the start of the recording Note No playback symbols appear on screen while the channel banner or extra programme information is displayed 7Min 28Min ...

Страница 25: ...listed by channel number The channel genres are Movies Series News Documentaries Entertainment Sports Children Music and Science Culture Programs Listed byTime programmes on all channels sorted into the programme genres listed by start time Finding a programme There are a number of ways to search for a programme You can search by full listings channel genre by channel or programme genre by time No...

Страница 26: ...el listing Use the yellow 24 hours and blue 24 hours buttons on your remote control to move forward and backwards by 24 hours through the listings To display extra programme information see page 19 press i To remove the All Channels listing press BACK orVIASAT Searching by Channel Genre If you know what type of channel you want to watch you can search by channel genre such as Sports 1 To choose a ...

Страница 27: ...t programme genre displays with the programmes listed in the order they are showing To move through the list of programmes press U or D On some screens you can choose to view by sub genre Press a colour button shown below the listings to choose the sub genre you want Different sub genres may be available Press L or R to view all the available sub genres Choosing a programme to watch or set a remin...

Страница 28: ...gether with an R symbol next to it see page 31 For more information about your Planner see page 30 For more information about recording programmes see page 34 To redisplay the EPG press EPG Ticket You can use your remote control to order movies sports events and adult programmes through Ticket When ordering you must specify theTicket programme you want to view Currently after you have ordered the ...

Страница 29: ... it is added to your Planner A reminder will appear when the programme is about to start Press OK to watch the programme If you prefer you can press R to record the programme instead see the next section Recording aTicket programme If you pressed R and theTicket programme is about to start your box starts recording If the programme is on at a later time it is added to your Planner Your box then re...

Страница 30: ...n about the listed programmes The name of the programme and the channel it is on The day and start time for future programmes If the programme has been recorded information about the recording is shown as follows Recording the programme is currently being recorded Recorded the programme has been recorded in full but has not yet been watched Part recorded part of the programme was recorded but has ...

Страница 31: ...en Series Link button to make sure the following episodes are automatically added to your Planner see page 32 Note The maximum number of reminders you can set is 50 the number of recordings is limited only by the disk space available Symbols Explanations Reminder symbol shows that a reminder has been set for the programme Record symbol shows that the programme has been selected for recording Keep ...

Страница 32: ... programme you still see the reminder when the programme is about to start or if you have selected a programme to record your box will still start recording at the correct time However if the programme start time changes by more than six hours the programme will be removed from your Planner and you will need to set a new reminder or set the programme to record again See also Recording Clashes on p...

Страница 33: ...e before a programme for which you have set a reminder is due to start your Planner displays a reminder message on yourTV screen To watch the programme press OK To record the programme press R To carry on watching the programme you are already watching without changing channel or recording the programme press BACK Note After you have deleted a recorded programme from your Planner you cannot recove...

Страница 34: ...he programme and your box adds the programme to your Planner although your Planner does not display While you are looking at the channel banner highlight a programme then press R A Record symbol see page 20 displays next to the programme and your box adds the programme to your Planner although your Planner does not display If the programme is on now your box starts recording While you are looking ...

Страница 35: ...application such as playing a game record two programmes at the same time and watch one of the programmes that is recording record two programmes and at the same time watch any recorded programme However if you are recording two programmes at the same time you cannot change to a different channel other than those two recording viewTicket listings or use an interactive application Recording clashes...

Страница 36: ...hen you select a programme to record your box checks whether there is enough disk space to record it If the disk is nearly full your box may need to delete some programmes to make space for the new programme Depending on your settings see page 46 your box may do this automatically However if you have set Disk Space Management see page 47 to Manual then you will see the message shown overleaf Press...

Страница 37: ...if you make a mistake you can press BACK to delete the numbers you have entered and start again 4 Press D to highlight EndTime then in the same way as you entered the StartTime use your remote control to enter the time you want the recording to finish 5 Press D to highlight Frequency then use L or R to choose how often you want to record this channel at the time you have chosen You can choose from...

Страница 38: ... it Viewer Define to start playback from any point in the programme You use the number buttons to enter a time in minutes from the start of the recording Viewer Bookmark to start playback from a bookmark marker point that you have previously set see Using Bookmarks on page 40 End to start playback a few moments before the end of the recording for example if you want to rewind to a particular point...

Страница 39: ...to return to digitalTV pressVIASAT Fast forward and rewind Whenever a programme is playing back or is paused you can fast forward and rewind at any of four different speeds To rewind press the rewind button on yourViasat remote control see page 4 The rewind x2 symbol displays on the front panel of the box The number shows you the speed number of times faster than normal playback the programme is r...

Страница 40: ...kmarked underneath See On screen symbols on page 23 To skip forward to the next bookmark and then continue watching the programme from that point press and hold fast forward for at least three seconds To skip backward to the previous bookmark press and hold rewind for at least three seconds InteractiveTV Viasat iTV InteractiveTV allows you to play games use additional interactive services when the...

Страница 41: ... While you are using any of the setup menus you can press BACK to cancel any changes and return to the previous menu To cancel changes and redisplay digital satelliteTV pressVIASAT On some menus you can press the red button to reset all settings on that menu to their factory defaults To save changes highlight Save New Settings and then press OK Using the Parental Control menu You use the Parental ...

Страница 42: ...2 Use the number buttons to enter your PIN If you enter the correct PIN the Parental Control screen displays Locking Channels The Locked Channel screen lets you lock certain channels Whenever you are watching digitalTV in order to view a locked channel you must enter your PIN You must also use your PIN to watch a recording of a programme on a locked channel 1 From the Parental Control screen highl...

Страница 43: ...set For example if you set this to 11 then programmes rated for viewers 11 years old or older will be locked and you will need to enter your PIN code to watch them Age lock only works if the broadcaster provides rating category information For more information on age rating category symbols see Symbols in the channel banner and extra information screens on page 20 To set viewing restrictions 1 On ...

Страница 44: ...etting you want On or Off If you select On you must enter your PIN code to purchase aTicket programme 3 To save your changes highlight Save New Settings then press OK or to cancel press BACK Changing your PIN code You can change your PIN code to another number which you find easy to remember Please make sure you do not forget your PIN code To change your PIN code 1 From the Parental Control screen...

Страница 45: ...nter it a second time to confirm the change 3 Enter your new 4 digit PIN code again A message displays to confirm that your new PIN code is valid Changing your Planner settings You use this screen to change the display of your reminders for programmes in your Planner see page 30 Reminder AdvancedTime is the length of time before a programme starts that its reminder appears ReminderTimeout is the l...

Страница 46: ...dings The items on the Recordings Settings menu are explained in more detail in the following sections starting with Disk Space Management on page 47 You can change your PVR settings as follows 1 Press iTV on your remote control 2 On the iTV screen highlight System Setup and then press OK 3 On the System Setup screen highlight Recording Settings and then press OK 4 Use U or D to highlight the item...

Страница 47: ...f the recording your box automatically makes of the channel you are currently viewing For more information see Using Instant Rewind on page 22 You can choose one of five settings Off 5 15 30 or 60 minutes Add to Start of Recording Add to End of Recording If you wish you can add extra time to the start and or end of recordings The same six settings are available for both of these items Automatic 2 ...

Страница 48: ...Settings menu to change the following settings to control how your box works with your other equipment Picture Format Presentation Mode Video Output Contrast BannerTimeout Closed Captions To change the Picture Settings 1 Press U or D to highlight the setting you want to change for more information on the settings see the table overleaf 2 Press L or R to change the setting 3 To save your changes hi...

Страница 49: ... 9 transmissions will display on a standard 4 3 TV Letterbox The whole of any widescreen transmissions will display on a standard 4 3 TV but the picture does not fill the screen Video Output PAL If your system is connected via RF leads you should select this setting RGB If your system is connected via SCART to SCART leads you should select this setting for a better quality picture Contrast Low Med...

Страница 50: ... more than one audio soundtrack Subtitles your first choice of language for subtitles when programmes are broadcast with subtitles in more than one language Item Settings Comments Audio Output Stereo Mono Controls the audio output on the SCART lead Audio Format AC3 MPEG Controls the digital audio output from the connector marked OPTICAL AUDIO OUT Select AC3 if your equipment has Dolby Digital deco...

Страница 51: ...he information 1 On the System Settings menu highlight System Details then press OK 2 To redisplay the System Settings menu press BACK Viewing the SignalTest screen You use the SignalTest screen to check that your box is receiving satellite signals and check the strength and quality of the signals To display the SignalTest screen 1 On the System Settings menu highlight SignalTest then press OK The...

Страница 52: ... Modem setting RF output The items on the Installation Setup menu are explained in more detail in the following sections To access the Installation Setup menu 1 Press iTV on your remote control 2 Highlight System Setup then press OK 3 Highlight System Settings then press OK 4 Highlight Installation Setup then press OK The Installation Setup menu displays Changing the LNB Setup This is the number o...

Страница 53: ...cted to DiSEqC port A either Sirius orThor 7 DiSEqC port B is connected to is set to whichever satellite was not selected in step 5 8 To save your changes highlight Save New Settings then press OK or to cancel press BACK 9 If you have changed your LNB setup configuration must then check the signal quality see page 51 You can press the red button to reset all settings on the LNB setup menu to their...

Страница 54: ...e the Modem Settings 1 On the Installation Setup menu highlight Modem Settings then press OK The Modem menu displays 2 Highlight Telephone DialType then press L or R to select either Tone or Pulse 3 Highlight Dialing Prefix then use the number buttons to enter the dialling prefix 4 To save your changes highlight Save New Settings then press OK or to cancel press BACK Setting the RF output channel ...

Страница 55: ... in the remote control s library To search for your television code 1 Make sure that you television is switched on 2 Press theTV button on your remote control and release it 3 Press and hold down SETUP until the red LED under theTV button blinks twice 4 Use the number buttons to enter 9 9 1 The red LED under theTV button blinks twice 5 Aim the remote control at your television and press S 6 Aim th...

Страница 56: ...wnload from theViasat website 1 Download theTV code table from theViasat website www viasat se find the brand of your television in theTV code table and select the first 4 digit code in the list 2 Make sure your television is fully on not in standby and then press theTV button on your remote control and release it 3 Press and hold down SETUP until the red LED under theTV button blinks twice 4 Use ...

Страница 57: ...TV automatically shows digital satelliteTV whenever your box is switched on you can use your remote control to switch between digital satelliteTV and terrestrialTV This is also useful if you are using yourVCR for example to record a digital channel but you want to watch a terrestrial channel To switch between digital satelliteTV and terrestrialTV press theTV button on your remote control Please do...

Страница 58: ...sat viewing card Check it is in the right way up Check that your card is not damaged If the problem continues call customer service for assistance This service is not included in your subscription Please call customer service to purchase You may need to update your subscription or there may be an unexpected problem with your subscription Please call customer service to upgrade your subscription Tr...

Страница 59: ...eck that the telephone lead between your box and the telephone point is properly plugged in see page 12 Always switch your box off at the power supply before plugging or unplugging any other equipment If the problem continues call customer service You are not authorized to watch this channel on this receiver Wrong smart card for this receiver Your card ID is Your STB ID is You have more than oneVi...

Страница 60: ...ustomer service Inserted card is being initialised please wait You have only just inserted your new Viasat smart card into your box and your card is still being authorised Initialisation and authorisation may take up to 5 minutes Please wait If the problem continues call customer service Unviewable service waiting for approval Your box is attempting to gain approval for the selected service Wait f...

Страница 61: ... lead only try selecting the appropriate channel for digital satelliteTV If you do not have a channel for digital satelliteTV you need to perform RF tuning see page 15 Your box doesn t seem to be working and the front panel standby light is orange There is a problem with the satellite signal Check that the lead from your satellite dish is correctly connected to your box Check that your satellite d...

Страница 62: ... sure you point your remote control directly at your box and that nothing is between it and your box The indicator light on your box s front panel should flash each time you press a remote control button The batteries are flat or inserted the wrong way round Check the batteries and replace them if necessary You ve forgotten your PIN Call customer service for advice You have received a new smart ca...

Страница 63: ...erating temperature range 0 C to 40 C Storage temperature range 20 C to 60 C Rear panel connectors MAINS INPUT IEC 320 2 pin reversible TELEPHONE LINE RJ11 female TV SCART SCART composite video out RGB out VCR SCART SCART composite video in out RGB in AUDIO L R Phono RCA audio out S VIDEO 4 way mini DIN ANTENNA IN IEC 129 2 female RF 1 OUT IEC 169 2 male RF 2 OUT IEC 169 2 male OPTICAL AUDIO OUT O...

Страница 64: ... of materials provided to Pace under licence by a third party supplier e Except as authorised above or expressly permitted by statute you may not use the Software in conjunction with any other computer hardware other than the Product copy all or part of the Software incorporate all or any of the Software into other programs developed by or on behalf of you and or used by you reverse engineer decom...

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