59
Solving problems
ENGLISH
This service is not
available in your
region.
The channel is not
available in your
region.
You cannot watch this channel. Select a different
channel to watch.
You have insufficient
credit on your smart
card. Please connect
your receiver to the
telephone line to
update your credit. It
is done automatically
at the next purchase
of a PPV event.
There is not enough
credit left on your
smart card to buy this
programme, or you
telephone line is not
correctly connected to
your box.
Check that the telephone lead between your box
and the telephone point is properly plugged in (see
page 12). Always switch your box off at the power
supply before plugging or unplugging any other
equipment.
Your credit is updated automatically at the next
purchase of a PPV event.
If the problem continues, call customer service.
You have insufficient
credit on your smart
card. Please connect
your receiver to the
telephone line to
update your credit. It
is done automatically.
There is not enough
credit left on your
smart card to buy this
programme, or you
telephone line is not
correctly connected to
your box.
Check that the telephone lead between your box
and the telephone point is properly plugged in (see
page 12). Always switch your box off at the power
supply before plugging or unplugging any other
equipment.
If the problem continues, call customer service.
You are not
authorized to watch
this channel on this
receiver. Wrong
smart card for this
receiver.
Your card ID is [...]
Your STB ID is [...]
You have more than
one Viasat box and
have inserted the
wrong smart card for
this box.
Insert the right smart card for this box.
If the problem continues, call Viasat’s interactive
telephone service using the number appropriate for
your country:
Sweden
08 5620 3300
Norway
8005 3020
Denmark 7012 1151
Finland
09 4249 7700
You cannot purchase
this event using your
receiver. Please call
customer service to
purchase this event.
A problem occurred
while you were trying
to purchase the
programme.
Please call customer service for assistance.
This card is not valid
any more. Please use
you new Viasat
viewing card.
You have inserted an
old or invalid smart
card.
Insert the your new Viasat smart card.
If the problem continues, call customer service.
It is not possible to
purchase this event.
For more info tune
to the Viasat Guide.
You cannot purchase
Ticket channels
between 8.00-10.00.
Please try again later.
Message
Possible cause
Suggested solution
