60
Using your Viasat box
Solving problems
Purchase not
possible.
A problem occurred
while you were trying
to purchase the
programme.
Please call customer service for assistance.
Preparation of the
new card - please
wait.
You have only just
inserted your new
Viasat smart card into
your box and your
card is still being
checked.
Initialisation and authorisation may take up to 5
minutes. Please wait.
If the problem continues, call customer service.
Inserted card is being
initialised - please
wait.
You have only just
inserted your new
Viasat smart card into
your box and your
card is still being
authorised.
Initialisation and authorisation may take up to 5
minutes. Please wait.
If the problem continues, call customer service.
Unviewable service -
waiting for approval.
Your box is attempting
to gain approval for
the selected service.
Wait for your box to resolve the problem; if it is not
resolved call customer service for assistance.
Please call customer
service.
An unknown error has
occurred.
Please call customer service.
Message
Possible cause
Suggested solution